The installers were polite and efficient. However we were left without being connected . Phoned helpline 3 times without being connected .At one point they even blamed our TV Eventually the eng... Leggi di più
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Ever since joining Lila I have had nothing but excellent service. The broadband is fast, stable, reliable as is there after care. Shout out to Sophie on the customer care team who has been outstan... Leggi di più
No problem switch over ,the lady that dealt with it named Tracey. Got a great package deal,she dealt with it all .On connection day went fantastic, installation no problem. Can't thank Tracey enough,... Leggi di più
The guys that came to my home were very kind and very respectful. They were simply adorable and I really appreciated them. The work they did to improve my broadband and give me a new router and box on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4,5
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3K recensioni
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Great customer service
Great customer service, efficient coordination and an excellent installation, signal and speed 👍🏻
10 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Mark,
Thank you for taking the time to share your feedback!
We’re delighted to hear you received great customer service, experienced an efficient installation, and are enjoying excellent speeds and signal quality. 👍
Thank you for choosing LilaConnect – we’re really pleased you’ve had such a positive experience.
Kind regards,
Customer Support Team 💜
Smooth Transition
The transition from 1G to 1.8G broadband was very smooth, the engineer turned up and changed everything over. I wasnt at home when he arrived but everything was fine when I got home.
7 luglio 2026
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Risposta di LilaConnect UK
Hi Mark,
Thank you for taking the time to share your feedback!
We’re delighted to hear your upgrade from 1Gb to 1.8Gb went smoothly and that everything was switched over without any issues.
It’s great to know the engineer took care of everything and that your service was up and running when you returned home.
Kind regards,
Customer Support Team 💜
Had 2 engineers keith and Luke do my…
Had 2 engineers keith and Luke do my install afew weeks ago who were absolutely fantastic in all aspects of the job, being professional and polite which I think are quality's they should both be very proud of. Well done gents and thanks for your help. Both an absolute credit to there company.
18 giugno 2026
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Risposta di LilaConnect UK
Hi Ben,
Thank you for taking the time to share your feedback!
We’re delighted to hear Keith and Luke delivered such a fantastic installation experience. Their professionalism, politeness, and dedication to providing great service are qualities we’re very proud of.
We’ll be sure to pass on your kind words to them – feedback like this means a lot to our team.
Kind regards,
Customer Support Team 💜
I wanted to save my landline when I switch supplier.
I spoke to a lady named Katie Sawyer who is a customer service person for Lila connect. I wanted to retain my landline when it changes from Copper to Fibre. I couldn't find what I was looking for on their website, so rang them. Katie was very professional and friendly. Clearly explained she would deal with this for me and advised me about the charge for line rental and free calls. I was very pleased I rang her. Thanks, Katie.
13 agosto 2026
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Risposta di LilaConnect UK
Hi,
Thank you for taking the time to share your feedback!
We’re delighted to hear Katie was able to help you with retaining your landline and made the process clear and straightforward. It’s great to know she provided professional, friendly advice and gave you the information you needed with confidence.
We’ll be sure to pass on your kind words to Katie.
Kind regards,
Customer Support Team 💜
Credit to Sophie and Lila
When I renewed my plan with Lila, Sophie was extremely understanding, helpful and ultimately solidified my decision in choosing Lila again! Thank you Sophie, you are a credit to the business.
6 agosto 2026
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Risposta di LilaConnect UK
Hi Rhys,
Thank you for taking the time to share your feedback! We’re delighted to hear Sophie provided such understanding and helpful support during your renewal process.
It’s great to know she helped make your decision to stay with LilaConnect an easy one. We’ll be sure to pass on your kind words to Sophie – she’ll be delighted to hear them.
Kind regards,
Customer Support Team 💜
Superb support from Sophie during my…
Superb support from Sophie during my renewal process. She found me the best deal and more importantly made sure everything was right for me. She also then did the same for my Mum, such a lovely lady! The connection is great too, best I’ve ever had. Any issues are quickly resolved by the local team. Highly recommend ⭐️
30 aprile 2026
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Risposta di LilaConnect UK
Hi Jamie,
Thank you so much for your fantastic feedback!
We’re delighted to hear Sophie provided such outstanding support during both your renewal and your mum’s. It’s wonderful to know she took the time to find the right solution for your needs and made the whole process so easy.
We're also pleased to hear you're enjoying the service and that any issues have been resolved quickly by our local team. We’ll be sure to pass on your kind words to Sophie – she’ll be delighted to hear them. ⭐
Kind regards,
Customer Support Team 💜
Brilliant service from Lila
Brilliant service from Lila. Internet speed issue solved immediately by Kayur. Thankyou so much, we rarely have issues with our Lila internet but if we ever do it has always been solved immediately, we cannot fault them and their customer service. Thanks again Kayur for all your help.
28 luglio 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Katherine,
Thank you for your fantastic feedback!
We’re delighted to hear Kayur was able to resolve the speed issue quickly and provide the level of support you expected.
It’s great to know you continue to enjoy reliable service from LilaConnect, and we really appreciate your kind words about both our technical support and customer service. We’ll be sure to pass on your thanks to Kayur.
Kind regards,
Customer Support Team 💜
Great customer service
I was coming to the end of my contract with my broadband provider and was looking to get a better deal. I knew that Lila Connect were providing fibre optic broadband in my area.
I called them to discuss packages and options. Sophie was very friendly and did a fantastic job of explaining the various packages that were available. She was extremely helpful and patient whilst I was weighing up what would suit me best.
Everything was very efficient. The package selected was confirmed by email and the engineer arrived on the date and time scheduled to install my new router.
All in all I received and excellent service and would highly recommend
6 aprile 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Faye,
Thank you for taking the time to share your experience!
We’re delighted to hear Sophie provided such friendly, patient, and knowledgeable support while helping you choose the right package.
It’s great to know the whole process was efficient from your initial enquiry through to installation, and that everything went smoothly. We really appreciate your recommendation and will be sure to pass on your kind words to Sophie.
Kind regards,
Customer Support Team 💜
Cheap, but at the cost of service.
To give Lila their due, their broadband is very well priced, the best offer I found on the table and the connection itself is stable and fast. However, support is poor - difficult to get hold of by phone, slow to respond to tickets and provides inaccurate information.
I switched to Lila from my previous provider using the one touch switch service. It took several touches.
After placing the order, I chased up for an installation window. 3 days later they confirmed no engineer was required. I then had to query when the router was due, to find one hadn't even been posted. On switchover day, luckily someone was home when the engineer that wasn't required turned up at the house. After this farce, I then found out the confirmation hadn't been sent to my previous provider to terminate the service, requiring yet another ticket. The service itself seems to work fine, but it's been much harder work than I'd like. Since then a ticket requesting router configuration details took 12 days to get a response which didn't even answer the question raised.
31 luglio 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Gareth,
Thank you for taking the time to share your feedback and for your time today to discuss your comments with us today.
We're pleased to hear you're happy with the broadband service and value, but we apologise that your experience with our support and communication fell short of expectations.
We understand how frustrating it must have been to chase updates, receive conflicting information, and wait longer than expected for responses. Your feedback will help us drive improvements to our customer experience.
Kind regards,
Customer Support Team 💜
My call handler Sophie was very polite…
My call handler Sophie was very polite and ensured my issues were resolved promptly.
Credit to the company its refreshing to speak to someone so polite, knowledgeable and helpful.
12 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Mr Shenton,
Thank you for taking the time to share your feedback! We’re delighted to hear Sophie provided such polite, knowledgeable, and helpful support while resolving your query.
It’s refreshing for us to hear when a team member makes such a positive impression, and we’ll be sure to pass on your kind words to Sophie.
Kind regards,
Customer Support Team 💜
EE cut my broadband abrotly,so Leila…
EE cut my broadband abrotly,so Leila brought the date forward which was very helpful.so thanks for that.before the contract was up unfortunately we wer were lousy to ee for a decade & this how they payed back the loyalty.not happy with them at all.
10 agosto 2026
Risposta di LilaConnect UK
Hi Chandrakant,
Thank you for taking the time to share your feedback. We’re pleased we were able to bring your installation date forward and minimise the disruption caused following the loss of your previous service.
It’s great to hear the transition went smoothly and that we could get you connected when you needed it most.
Thank you for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
Had an issue with a recently upgraded…
Had an issue with a recently upgraded line but after a quick 5 minute chat to a member if the technical issue staff it was fixed. Couldn’t praise them highly enough.
1 agosto 2026
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Risposta di LilaConnect UK
Hi Paul,
Thank you for taking the time to share your feedback!
We’re really pleased to hear our Technical Support Team was able to resolve the issue quickly following your upgrade. It’s great to know you received such prompt and effective support.
Kind regards,
Customer Support Team 💜
Great Service
Internet speed issue quickly dealt with by Kayur from 2nd line team, very helpful and useful advise given.
5 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Nicola,
Thank you for taking the time to share your feedback!
We’re really pleased to hear Kayur was able to quickly resolve the speed issue and provide helpful advice along the way. It’s great to know you had such a positive experience with our 2nd Line Support Team.
We’ll be sure to pass on your kind words to Kayur.
Kind regards,
Customer Support Team 💜
Rang to update my contract & speak…
Rang to update my contract & speak about adding an extender - spoke to Sophie she was really informative & helpful & recommended the WiFi extender for the dead spot & renewed my contract- I am awaiting for the equipment to arrive but I am sure it’ll be better than ever
7 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Stephen,
Thank you for taking the time to share your feedback!
We’re delighted to hear Sophie was so helpful and informative when discussing your contract renewal and WiFi extender options. It’s great to know she was able to recommend the right solution for your home and make the process straightforward.
We hope the new equipment makes a real difference, and we’ll be sure to pass on your kind words to Sophie.
Kind regards,
Customer Support Team 💜
Choosing LilaConnect for my Broadband provider
I was impressed with how LilaConnect handled my enquiry . Their representative made me feel I was the most important customer they had had and put me at ease immediately answering all my questions fully and providing information I hadn't thought to ask. I am grateful that it was Sophie Austin who answered my call; she certainly put LilaConnect in an excellent light giving me the confidence to know I was doing the correct thing in choosing them for my Broadband provider.
7 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Cirrus,
Thank you for taking the time to share your experience! We’re delighted to hear Sophie made such a positive impression and gave you the confidence that choosing LilaConnect was the right decision.
It’s great to know she took the time to answer all your questions and provide the support you needed. We’ll be sure to pass on your fantastic feedback to Sophie.
Kind regards,
Customer Support Team 💜
Good price and good broadband
It was good front the start with a Sales Advisor, Sophie Austin. She was very knowledgeable with the product and polite.
The two engineers who connected Lila broadband did an excellent work, very tidy.
11 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Mandy,
Thank you for taking the time to provide your feedback!
We’re delighted to hear you had such a positive experience from the start with Sophie. It’s great to know she provided knowledgeable and helpful support, and that the installation team completed the work to such a high standard while leaving everything tidy.
We’ll be sure to pass on your kind words to Sophie and the installation team.
Kind regards,
Customer Support Team 💜
The agent dealing with the issue was…
The agent dealing with the issue was excellent
11 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Muhammad,
Thank you for taking the time to share your feedback!
We’re delighted to hear the support you received was excellent and that your issue was handled so well. We will be sure to pass on your feedback to Russ.
Kind regards,
Customer Support Team 💜
Ok folks Katie Sawyer a very enjoyable…
Ok folks Katie Sawyer a very enjoyable and very helpful person a few weeks ago I had a problem and I contacted Lila and went through this young lady I’m also sure she is the one to speak to about upgrading.
I started of talking about upgrading with Katie’s help but it turned out that I needed some technical assistance and she sorted it out organised the contact with the technical department now with this company having staff like Katie and customer service why go to another company people if you can get Lila get intouch with Katie and she will sort out all your needs I’m sure I can and will recommend Lila Connect but I will also say if they give me problems up to now they’ve all been 110%
1 luglio 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Philip,
Thank you so much for taking the time to share your experience!
We’re delighted to hear Katie provided such helpful and supportive service, from discussing your upgrade options through to arranging the technical support you needed.
It’s wonderful to know she made such a positive impression and helped reinforce your confidence in LilaConnect. We’ll be sure to pass on your fantastic feedback to Katie.
Kind regards,
Customer Support Team 💜
Excellent service and have been able to…
Excellent service and have been able to arrange a 4 year fixed price contract.
Very many thanks to Sophie who was highly professional and explained all of the various options available to me.
Thanks you are a star and a great ambassador for Lila.
2 agosto 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi John,
Thank you for taking the time to share your feedback!
We’re delighted to hear Sophie provided such professional and helpful support, taking the time to explain all the options available to you.
It’s great to know you were able to secure the right package for your needs, and we’ll be sure to pass on your fantastic feedback to Sophie – she’ll be delighted to hear it.
Kind regards,
Customer Support Team 💜
No worries with Cila.
The switch went with no problems.Sales and instulation a real team.
30 luglio 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Mr Crouch,
Thank you for taking the time to share your feedback!
We’re delighted to hear your switch to LilaConnect went smoothly and that both our Sales and Installation teams worked together to make the experience hassle‑free.
Kind regards,
Customer Support Team 💜
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