The installers were polite and efficient. However we were left without being connected . Phoned helpline 3 times without being connected .At one point they even blamed our TV Eventually the eng... Leggi di più
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No problem switch over ,the lady that dealt with it named Tracey. Got a great package deal,she dealt with it all .On connection day went fantastic, installation no problem. Can't thank Tracey enough,... Leggi di più
Ever since joining Lila I have had nothing but excellent service. The broadband is fast, stable, reliable as is there after care. Shout out to Sophie on the customer care team who has been outstan... Leggi di più
The guys that came to my home were very kind and very respectful. They were simply adorable and I really appreciated them. The work they did to improve my broadband and give me a new router and box on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informazioni di contatto
4,5
Eccellente
3K recensioni
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Kayur was friendly and very helpful in…
Kayur was friendly and very helpful in resolving an issue with my IPv4 lease.
8 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Ethan,
Thank you for taking the time to share your feedback!
We’re delighted to hear Kayur was friendly and helpful in resolving the issue with your IPv4 lease. 😊
It’s great to know you received the support you needed, and we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
The staff who assisted me were a credit…
The staff who assisted me were a credit to your company. I met a team member named Kayur who listened to my problems then went to the office to arrange a telephone call to me later in the day. This call was made and Katie explained everything to me in clear terms and helped me to choose the most appropriate plan for my needs.Great customer service!
9 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Mr Beech,
Thank you for taking the time to share your feedback!
We’re delighted to hear Kayur and Katie provided such great customer service. It’s wonderful to know they took the time to listen, explain everything clearly, and help you choose the right plan for your needs. 😊
We’ll be sure to pass on your kind words to both Kayur and Katie.
Kind regards,
Customer Support Team 💜
Russ was brilliant got me back up and…
Russ was brilliant got me back up and running in no time excellent service fast and very professional 10/10 thank you Russ
9 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Tessa,
Thank you for taking the time to share your positive feedback!
We’re delighted to hear Russ was able to get you back up and running in no time and provide such fast, professional support. 😊
We’ll be sure to pass on your kind words and 10/10 rating to Russ – he’ll be delighted to hear them.
Kind regards,
Customer Support Team 💜
Rang them up
Rang them up, cleared up a few bits I didn't understand. Spoke to a knowledgeable person with great customer service (Katie Sawyer), I do recommend.
Many thanks
8 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi,
Thank you for taking the time to share your feedback! We’re delighted to hear Katie was able to answer your questions and provide such knowledgeable and friendly support. 😊
It’s great to know she helped make everything clear and straightforward for you. We really appreciate the recommendation and will be sure to pass on your kind words to Katie.
Kind regards,
Customer Support Team 💜
Honestly one of the worst companies…
Honestly one of the worst companies I've been with, I'm on 1gig fibre but does not feel like it, my son keeps complaining connection issues from his bedroom but seemed fine with previous provider which was Virgin media. Customer support is not brilliant from my experience but surprisingly the sales person was very good!!
Cannot wait for the contract to finish.
7 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Kamran,
Thank you for sharing your feedback.
We’re sorry to hear about the issues you've experienced with your service and understand your frustration.
As we have not received your account details following our request for further information, we’ve been unable to investigate your concerns fully.
Please raise a support request via your client portal so our technical support team can review your account and investigate the issues you've described.
We would like to opportunity to resolve this for you.
Kind regards,
Customer Support Team 💜
Fantastic service from Lila Connect
Fantastic service from Lila Connect and their support team! A special shout-out to Kayur, who went above and beyond to help me with my WiFi setup queries. He was incredibly helpful, patient, and professional throughout. Kayur is a real credit to the team and a fantastic example of great customer service. Highly recommend Lila Connect!
4 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Stoz,
Thank you for taking the time to share your fantastic feedback!
We’re delighted to hear Kayur provided such helpful, patient, and professional support with your WiFi setup. 😊
It’s great to know he went above and beyond to help, and we’ll be sure to pass on your kind words to him. Thank you for your recommendation and for choosing LilaConnect. 💜
Kind regards,
Customer Support Team 💜
Nikki & Keith came and fitted our new…
Nikki & Keith came and fitted our new internet today and they were brilliant! Lovely pair very informative and super friendly 100% recommend them
7 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Chloe,
Thank you for taking the time to share your feedback! 😊 We’re delighted to hear Nikki and Keith provided such a brilliant installation experience. It’s great to know they were friendly, informative, and made such a positive impression.
We really appreciate the recommendation and will be sure to pass on your kind words to both of them. 💜
Kind regards,
Customer Support Team 💜
Great service
28 agosto 2026
Risposta di LilaConnect UK
Hi
Thank you for your feedback!
We’re delighted to hear you’ve received great service. 😊
Kind regards,
Customer Support Team 💜
Beautiful
Raising enquiry, getting direction, a callback to check understanding on both sides, thorough explanation, changes made at home and lightning fast broadband. Exceptional support, clear and concise in a way I could understand. Thanks Russ
4 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Barrie,
Thank you for taking the time to share your feedback!
We’re delighted to hear Russ provided such exceptional support, from the initial enquiry through to getting everything up and running. 😊
It’s great to know he took the time to explain everything clearly and ensure you were comfortable with the changes made at home. We’ll be sure to pass on your kind words to Russ.
Kind regards,
Customer Support Team 💜
The two engineers Jake and Adam came…
The two engineers Jake and Adam came today and sorted our issues within 5 minutes. They were very friendly and helpful.
4 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Jamie,
Thank you for your feedback!
We’re delighted to hear Jake and Adam were able to get your issue sorted so quickly and provide such friendly and helpful service. 😊
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Risposta di LilaConnect UK
Hi Farooq,
Thank you for your feedback! 😊
We’re delighted to hear Adam and Jake did a great job and provided such a positive experience.
We’ll be sure to pass on your kind words to them. 💜
Kind regards,
Customer Support Team 💜
Luke and keith were amazing very polite…
Luke and keith were amazing very polite and got the work done quick
4 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Umer,
Thank you for your feedback! 😊
We’re delighted to hear Luke and Keith provided such a great service. It’s fantastic to know they were polite, professional, and got the job completed quickly.
We’ll be sure to pass on your kind words to them. 💜
Kind regards,
Customer Support Team 💜
Risposta di LilaConnect UK
Hi Kyle,
Thank you for taking the time to share your feedback!
We’re delighted to hear Sophie was so helpful and provided a positive experience. 😊
We’ll be sure to pass on your kind words to her.
Kind regards,
Customer Support Team 💜
Marcus & Martins Came out to fix a…
Marcus & Martins Came out to fix a broken cable, did a excellent job were well organised and friendly highly recommend. Thanks
2 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Phil,
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear Marcus and Martins did such a great job repairing the cable and provided a friendly, well-organised service.
We really appreciate the recommendation and will be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Excellent from start to finish
From the initial discussion of our broadband needs through the installation and the set up, the experience was by far the most positive of any provider I have tried in the past. The fitting team were especially flexible to our needs in terms of accessing the property. I would definitely recommend on service and price and the performance to date has been flawless too.
3 settembre 2026
Risposta di LilaConnect UK
Hi Rob,
Thank you for taking the time to share your joining experience!
We’re delighted to hear your experience with LilaConnect has been such a positive one from your initial enquiry right through to installation.
It’s great to know our team were able to accommodate your needs and make the process as smooth as possible. We’re also pleased to hear you’re enjoying the service, performance, and value. 😊
Thank you for your recommendation and for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
I received a faulty router So cancelled…
I received a faulty router So cancelled my order But you keep saying my contract is live without a router Useless
24 agosto 2026
Risposta di LilaConnect UK
Hi Ian,
Thank you for sharing your feedback.
We’re very sorry to hear about your joining experience. We are aware you contacted us and your support request will be managed by our Retentions team.
We take matters like this very seriously and are reviewing the details of your account to understand what opportunities to prevent this in the future.
Kind regards,
Customer Support Team
Thank you Nikki and Luke
Nikki and Luke did an amazing job sorting us out with broadband in our new home. They were super friendly and helpful, the job was done brilliantly and very quick. Our grass and tarmac was replaced without any issues, you can hardly tell! Thank you both!
2 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Sammy and Shaun,
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear Nikki and Luke did such an amazing job getting your broadband installed in your new home. It’s great to know they were friendly, helpful, and completed the work to such a high standard.
We’re especially pleased to hear everything was left neat and tidy, with the grass and tarmac restored so well. We’ll be sure to pass on your kind words and thanks to both Nikki and Luke.
Kind regards,
Customer Support Team 💜
Spoke to a guy called Kayur sorted out…
Spoke to a guy called Kayur sorted out my Internet issues and was very professional thank you for your help 👍🏻
2 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Paul,
Thank you for taking the time to share your feedback following you contacting our support team!
We’re delighted to hear Kayur was able to resolve your issues and provide such professional support. 😊
We’ll be sure to pass on your kind words and thanks to him. 👍🏻
Kind regards,
Customer Support Team 💜
Arrived earlier than expected
Arrived earlier than expected and called before arrival. Very polite. Finished job quick and efficiently
2 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Claire,
Thank you for taking the time to share your feedback following your installation of your new full fibre broadband with LilaConnect!
We’re delighted to hear the team kept you informed with a call before arriving and completed the work quickly and efficiently. 😊
Kind regards,
Customer Support Team 💜
All sorted
All sorted, kayur was absolutely fantastic I couldn’t of asked for more support he just goes that extra mile to sort out the issues
Massive thanks mate
1 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Glenn,
Thank you for taking the time to share your feedback following you talking to our support team!
We’re delighted to hear Kayur was able to get everything sorted for you and provided the extra level of support that made a real difference. 😊
It’s great to know he went above and beyond to resolve the issue, and we’ll be sure to pass on your kind words and thanks to him.
Kind regards,
Customer Support Team 💜
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