The installers were polite and efficient. However we were left without being connected . Phoned helpline 3 times without being connected .At one point they even blamed our TV Eventually the eng... Leggi di più
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No problem switch over ,the lady that dealt with it named Tracey. Got a great package deal,she dealt with it all .On connection day went fantastic, installation no problem. Can't thank Tracey enough,... Leggi di più
Ever since joining Lila I have had nothing but excellent service. The broadband is fast, stable, reliable as is there after care. Shout out to Sophie on the customer care team who has been outstan... Leggi di più
The guys that came to my home were very kind and very respectful. They were simply adorable and I really appreciated them. The work they did to improve my broadband and give me a new router and box on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informazioni di contatto
4,5
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Kayur was awesome
Kayur was awesome. He helped get the issues sorted, while also helping me understand how to get the best from the broadband with my devices, by updating and removing certain things.
16 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Steve,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Kayur was able to resolve the issues you were experiencing and help you get the best performance from your broadband and devices. Taking the time to explain things clearly and provide practical advice.
We'll be sure to pass your kind feedback on to Kayur.
Kind regards,
Customer Support Team 💜
From start to finish this guy was…
From start to finish this guy was Amazing
He sorted it straight away Thankyou
11 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Karen,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that our team was able to resolve the issue quickly and provide such a positive experience.
Kind regards,
Customer Support Team 💜
Adam and Marcus
Adam and Marcus provided a fantastic service. We had persistent WiFi issues, but those two were absolute professionals. They quickly diagnosed the problem, got everything fixed, and were really good to deal with. Highly recommend!"
16 settembre 2026
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Risposta di LilaConnect UK
Hi Choice,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Adam and Marcus were able to resolve your WiFi issues and provide such a positive experience. Diagnosing problems quickly, explaining solutions clearly, and delivering professional service.
We'll be sure to pass your kind feedback on to Adam and Marcus.
Kind regards,
Customer Support Team 💜
Great Experience
Called on the off chance and connected to Matthew. Great customer service. Very helpful.
15 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Julie,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Matthew provided such great customer service and was able to help when you called. Delivering friendly and helpful support
We'll be sure to pass your kind feedback on to Matthew. Thank you for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
Lovely engineer Nikki
Excellent service from Nikki who came to sort out the connection issues. Fast, efficient and very pleasant! A highly valuable member of the team. You are lucky if you get her as your engineer.
15 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi,,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Nikki was able to resolve your connection issues quickly and efficiently while providing such friendly and professional service. It's fantastic to know she made such a positive impression and got everything sorted for you.
We'll be sure to pass your kind feedback on to Nikki.
Thank you for choosing LilaConnect and for your 5-star review
Kind regards,
Customer Support Team 💜
Very happy with the support Russel…
Very happy with the support Russel provided. He talked me through the steps to get my broadband back up to speed and stayed on the phone until I was sure everything was sorted out.
14 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Jeff,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Russ was able to get your broadband back up to speed and provide the support you needed. Taking the time to talk through the steps and staying on the phone until everything was fully resolved.
We'll be sure to pass your kind feedback on to Russ. Thank you for choosing LilaConnect and for your recommendation.
Kind regards,
Customer Support Team 💜
Matthew was very competent and made it…
Matthew was very competent and made it so simple for me to continue with lila connect .with a bereavement its very hard and Matthew made it so simple and easy for my self ..I am most grateful for Matthews help today .thank you so much
14 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Lynne,
Thank you for taking the time to leave us such a lovely 5-star review.
We're very sorry to hear of your bereavement, and we're grateful that you chose to share your experience with us during what we know must be a difficult time. We're pleased to hear that Matthew was able to make the process simple and straightforward for you.
We'll be sure to pass your kind words on to Matthew.
Kind regards,
Customer Support Team 💜
Internet Services Random Dropouts
I messaged LilaConnect for support because we were experiencing dropouts of service at random times. Their initial message response was to switch the router off and on again which was not very helpful and I told them so. They replied in a message asking me to screenshot a speed test when it was working normally and again when it dropped out. Within a day or two of sending it I received a call from Russ, a support engineer. He could see what had happened and could also see two additional Netgear routers daisy chained on my home network which I had set up some years ago to get coverage throughout our home. He said these routers could be causing a conflict but that he would update the LilaConnect router which may resolve the issue. He said the best solution for extending range would be some LilaConnect boosters but at an additional £10 per month I thought that was expensive and was unwilling to go that route. For now I am monitoring performance following the router software update. 5 starts because the support engineer Russ was so thorough and articulate in his analysis and then explaining the cause and offering options
11 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Mark,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that Russ was able to identify the cause of the issue, explain everything clearly, and provide options to help improve your service.
We'll be sure to pass your kind feedback on to Russ. Thank you for sharing your experience.
Kind regards,
Customer Support Team 💜
Poor internet service is very slow and…
Poor internet service is very slow and always maintained work
10 settembre 2026
Risposta di LilaConnect UK
Hi Jivita,
Thank you for sharing your feedback.
We're sorry to hear that you've been experiencing slow speeds and service interruptions due to network maintenance. We understand how frustrating this can be when you rely on your broadband service day to day.
We'd like the opportunity to investigate these concerns further and identify the cause of the issues you're experiencing. If you haven't already done so, please raise a support request through your Client Portal or email us at support@lilaconnect.co.uk so our Support team can help.
Thank you for bringing this to our attention.
Kind regards,
Customer Support Team 💜
Late acknowledgement
On Saturday, 5th September, my wife’s iPhone locked up with a warning that Lila Connect was no longer compatible with her iCloud privacy protocol. She could use a different internet provider or accept the risk that data could be seen. I rang their Customer Service, but it was weekend and the Office was closed. I then emailed them with my concerns. Monday, 7th September, morning, I rang again and after half an hour I was still “9” in queue. I cut the call and emailed again. Monday afternoon I re-emailed making the email “priority”. On Wednesday, having had no reply nor acknowledgement I emailed again. It is now the following Monday and there is still no reply. Being very polite, this is not good customer service!
Finally a nice lady replied and the matter is now being resolved.
Allan Dawson
5 settembre 2026
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Risposta di LilaConnect UK
Hi Allan,
Thank you for sharing your feedback and taking time to talk with one of our managers about your experience.
We're sorry to hear about your experience and understand your frustration at not receiving a response after making several attempts to contact us. We appreciate the time you've taken to raise your concerns and recognise that the level of service you received did not meet your expectations.
The warning message you described is not something we would expect to be caused by the broadband service itself however I understand the warning is concern and we continue to investigate device notification.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we can improve our customer experience.
Kind regards,
Customer Support Team 💜
Support with technical fault
Russ was very knowledgeable patient and informative advising very clearly about my identified concern he directed me through the process identified my problem and gave me options with consequences Thanks Russ
11 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Jane,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Russ was able to clearly explain your options, help identify the cause of your issue, and guide you through the resolution process. Providing knowledgeable, patient, and informative.
We'll be sure to pass your kind feedback on to Russ. Thank you for choosing LilaConnect, and for your 5-star recommendation.
Kind regards,
Customer Support Team 💜
Friendly faces and voices.
Very happy with both Sophie in the office and the two men who installed the router etc.
8 settembre 2026
Risposta di LilaConnect UK
Hi Brian,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you were very happy with the service you received from Sophie and our installation team. Providing a smooth experience from your first contact through to installation.
We'll be sure to pass your kind feedback on to Sophie and the engineers involved. Thank you for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
Quick installation
Quick installation, left no mess and very friendly, super quick speeds
2 settembre 2026
Risposta di LilaConnect UK
Hi,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that your installation was completed quickly, the team left everything tidy.
Thank you for choosing LilaConnect!
Kind regards,
Customer Support Team 💜
edited review
Amended review - new customer, had an issue on the day of installation with Internet going down. Received a call from Senior Tec (Kayur Tatel) went through instructions over the phone and fixed the issue for me. Happy with the service provided by Kayur.
11 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Aysa,
Thank you for taking the time to leave a review and for raising this issue with us through a support request.
We're sorry to hear that you've experienced a loss of connection so soon after your installation. We understand how frustrating this must be, especially when your service had only recently gone live.
Our Technical Support team is currently investigating the issue as a priority and working to identify the cause of the disruption. While we appreciate this early experience has not met your expectations, we are committed to getting this resolved.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
Kind regards,
Customer Support Team 💜
Joined Lila 2 days ago
Joined Lila 2 days ago. I have tried to contact customer services numerous times since . I was cut off after 1hr and 10 mins , Then after being 8th in queue and getting to 6 in 20 mins I hung up.
Very frustrating not being able to speak to someone so I am now considering cancelling and going with a company that has a customer services dept that works.
11 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi,
Thank you for sharing your feedback.
We're sorry to hear about the difficulties you've experienced trying to contact us, especially so soon after joining LilaConnect. Waiting on hold for an extended period and being disconnected is understandably frustrating, and we appreciate the impact this has had on your impression of our support.
When our phone lines are particularly busy, you can also contact us by emailing support@lilaconnect.co.uk or by raising a support request through your Client Portal.
Your feedback has been noted and will help us identify opportunities to improve our contact channels and ensure customers can reach us when they need support.
Kind regards,
Customer Support Team 💜
Lila Connect honest review
My service is again down today. It has been bad since I upgraded to 1.8 gig ( I've never got it but half that would be good).
You cannot get through on the telephone and the online reporting is pitiful. You create a ticket and eventually in a week you may get a reply. This needs addressing urgently I have tried to raise a complaint but have never been acknowledged. Look elsewhere when it's good it's good but there are too many issues.
11 settembre 2026
Non scritta su invito
Risposta di LilaConnect UK
Hi Paul,
Thank you for sharing your feedback.
We're sorry to hear about the ongoing service issues you've experienced and understand how frustrating it is when you're unable to get the reliability and support you expect. We also apologise for the difficulties you've encountered contacting us and the concerns you've raised regarding complaint handling and response times.
We are aware of your ongoing support case, which has been escalated to our network operator for investigation. We appreciate your patience while this is being reviewed and look forward to providing a resolution as soon as possible.
Kind regards,
Customer Support Team 💜
Not the best start!
In two weeks I’ve been with Lila, I’ve had two days where there has been no Internet connection at all. I work from home and rely on receiving the service I pay for!
I raised a ticket on the last occasion but the connection was resolved by the time anyone came back to me
8 settembre 2026
Risposta di LilaConnect UK
Hi Rebecca,
Thank you for taking the time to share your feedback.
We're sorry to hear that you've experienced two service maintenance interruptions within your first few weeks with us. We understand how disruptive this can be, especially when you work from home and rely on a stable internet connection.
While we're pleased the service had been restored by the time we responded to your support request, we appreciate that this doesn't make the disruption any less frustrating. Your feedback is important to us, and we'll use it to review both service reliability and our response processes.
Thank you for bringing this to our attention.
Kind regards,
Customer Support Team 💜
Very efficient service and polite…excellent service
Very efficient service and polite friendly staff.
26 agosto 2026
Risposta di LilaConnect UK
Hi Mrs Wright,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our service efficient and our team polite and friendly. It's wonderful to receive your feedback.
Thank you for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
I booked Lila in to setup a line at my…
I booked Lila in to setup a line at my property and after 3 days with no engineer, they said they could not guarantee attendance because they use a 3rd party. I understood and asked to cancel the engineer and cancel the request for service. I never received equipment or had a line installed, yet I still got charged. I called up and they confirmed a misunderstanding and said it was sorted. Then I get a direct debit confirmation which I cancelled thinking it was in error. Called and they hung up after 45minutes of waiting to get through. Got a missed payment email so I'm in arrears now. Emailed back and they said the finance team will get back to me, so still waiting for that.
Can't comment on the service but the organisation seems a bit chaotic and everytime I called I had to wait over 40minutes (when calling about setup and chasing also). No great really.
8 settembre 2026
Risposta di LilaConnect UK
Hi Manjit,
Thank you for sharing your feedback.
I'm very sorry to hear about your experience and understand how frustrating this situation must have been. We apologise for the confusion surrounding your order cancellation, the subsequent billing concerns, and the difficulties you encountered when trying to contact us.
Thank you for taking the time to speak with us today about your joining experience and the communications you received. Your feedback is invaluable and provides us with an opportunity to review and improve the experience we deliver to new customers.
Kind regards,
Customer Support Team 💜
Hands down the best home broadband provider I’ve ever used!
I couldn't be happier with LilaConnect. The entire process from setup to daily use has been completely seamless.
The engineers who handled the installation were absolute professionals—extremely respectful of my property, clean, and efficient.
Since going live, the internet performance has been flawless rock-solid stability and lighting fast speeds. On top of that, their customer service team has been fantastic to deal with.
If you're thinking about switching, do it. I'd recommend LilaConnect without hesitation; they are easily the best broadband company I've ever been with!
28 agosto 2026
Risposta di LilaConnect UK
Hi Christopher,
Thank you so much for taking the time to share your brilliant experience!
We’re delighted to hear the entire journey with LilaConnect, from installation through to daily use, has been so positive. 😊
It’s fantastic to know our installation team worked professionally and respectfully, and that you’re enjoying the speed, reliability, and service we strive to deliver. Your recommendation means a great deal to us.
Thank you for choosing LilaConnect – we’re thrilled to hear it’s the best broadband service you’ve experienced. 💜
Kind regards,
Customer Support Team 💜
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