Lazuli Label Recensioni 858

Extremely helpful and fulfilling service from lazuli. Enjoy their products and Gabi made the process very fluid overall. Thanks!

Outstanding customer service! I ordered from them the moment the latest launch came out, but I still wasn't quick enough and apparently what I ordered went out of stock, even though the order went through. They reached out to me, explained the situation, apologized, assured me they'd get more stock, are going to express ship them "as a matter of urgency," AND offered to send me a link to shop the next launch early! They are extremely responsive and get back to you fast, very very communicative. No automated "do not reply" messages, all personal, human interaction. Keri is the one who reached out to me and she was so kind. Lazuli is the best!

7/4/23 update: I received my shorts and my leggings and they are so wonderful, so soft, so flattering! I'll be ordering from them for life. Thank you not just to Keri but to Gabi as well for ensuring that everything got to me the way that it should and for the amazing communication. I've never experienced such personal, kind customer service before.

I had Gabi and she was amazing help with refunding me for my shorts that I didn’t receive and also giving me a discount code - couldn’t be happier with the customer service and how quick her response was! Definitely will order again!!

Soo good quality!! And the fit is amazing of everything. Unfortunately one item was missing from my order when I received it, but I got so good customer service and fast replies from Gabi, so overall I'm satisfied. I'm very happy for the item I received.

Good service they helped me right away

I am a huge fan of all things Lazuli. Everything is so cute and well made.
I recently placed an order and a little mix up was made where I didn’t get one of the items.
Keri responded so quick to my email and was so helpful and thorough with helping mediate the issue. The customer service is unmatched!

Amazing gym wear, always has me feeling confident!

I made an order and very stupidly entered the wrong address, managed to get returned to them and they sent to the correct address straight away at no cost! Amazing customer service - makes such a difference ordering from a brand! ☺️

gabi was very helpful and gave me world class service. thank you so much for all your assistance and support!! they were very patient and gave superb yet fast responses and service.

Missing Items, I ordered total of 5 items and only received 2 items. The email for tracking# shows all items are being shipped. Contacted them through IG and email but no response. I’m surprised to see on IG how many people ordered and are missing items yet no response from them.

I ordered 2 tops and 2 pairs of scrunch shorts from the most recent launch. The package I received only had the two tops even though the email and even the shipping label on the package had the shorts included. I don’t know where the other half of my order is.

Gabi provided exceptional and efficient online customer service, responding promptly and effortlessly resolving my issue. She is the friendliest customer service representative I've encountered. Thank you, Gabi! :)

Gabi went above and beyond and wrote me the most detailed, thorough response I’ve ever read from any customer service rep. She really addressed my issue and found a way to resolve it and let me know what happened to my order.

I’ve always had a great experience with Lazuli! Whenever a problem arises, their customer service team are quick to resolve my issue with no questions asked! Thanks so much to Gabi specifically for assisting me with ease! I appreciate it!! Love shopping at Lazuli!

Lovely customer service. Gabi was prompt with her emails and helped me sort out my issue very quickly with little hassle!

I recently purchased a set I was so happy with there was a little issues that was sorted in the most quick and professional manner by customer service representative Gabi.

I recently purchased V-Seam leggings from Lazuli and I'm so happy with my purchase. The fit is perfect and the fabric is soft and breathable. I love the attention to detail in the design. Definitely my go-to brand for gym wear now!

I had such a wonderful experience with the customer service team regarding my query! Gabi was really helpful and tried to resolve my query as quickly as she could. Highly recommend this brand

Unfortunately i got a legging that was broken. Gabi was able to help me during this process and was super helpful and nice to me.

Love this brand so much and I have bought quite a lot from them! Recently one of the seams on my leggings ripped after only having them for a few months. I contacted customer service and they replied almost straight away. Gabi was super helpful and I felt she did everything she could to resolve the situation. Really impressed :)

Unfortunately my order was delivered to the wrong address, Gabi was able to help me during this process. Rather than just refunding me due to a mistake not made on her end she was able to send out a new order that I still am very happy with. She even through in a discount code for my next purchase order. Her urgency in making sure this was taken care of was very effective. She was awesome!