Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

I have placed an order with Lazuli and not received my item. When placing the order it said I was entitled to free shipment (based on amount spent) which was not applied at checkout. I decided to proc... Leggi di più

Valutata 5 stelle su 5

Lazuli sculpt scrunch leggings have been my favourite leggings I’ve ever worn and after the amazing service I received from Gabi from the Customer Service Team, I am an even bigger fan. Thank you Gabi... Leggi di più

Valutata 5 stelle su 5

Gabi...ABSOLUTELY WONDERFUL. She genuinely cared about my inquiry and responded promptly every time I had a question. She resolved a misdelivery in an amazing manner. Definitely amazing at her job... Leggi di più

Valutata 5 stelle su 5

I have never come across a brand with such amazing customer service. I was recommended this brand by a friend and can't express how happy iam to be investing my money into them. I had an enquiry a... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

858 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Gabi provided excellent customer…

Gabi provided excellent customer service with a prompt turnaround on completing my request.
I have been in touch woth Lazuli Label customer srvice a few times and have always received excellent and friendly service.

21 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Absolutely love all of your products I’ve received to date. Just had an interaction with Peter about a faulty product, this was resolved instantly and he was very pleasant to communicate with.

11 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Very good experience

Peter was kind to me and was able to provide a very quick solution to my problem.
10/10, well beyond my expectations !!!
More than satisfied customer 👌

10 agosto 2023
Non scritta su invito
Valutata 4 stelle su 5

Helpful Customer Service

Quite expensive to pay return shipping from the US so y’all know. Otherwise Peter who helped me with customer service was very responsive and I got a reply back within minutes regarding my questions.

10 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Faulty item

Unfortunately received a faulty item but Peter resolved the situation for me within 30 minutes of receiving my item:)

8 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Fab items

Really good quality items, I’ve had a few things from here! I had an issue with a slight fault and Gabi sorted it so quickly and she was so lovely! Would defo recommend

3 agosto 2023
Non scritta su invito
Valutata 2 stelle su 5

Weird shape/not comfortable

Size M- I got two pairs of leggings and one pair of shorts. I had high hopes for the sculpting effect but the fit is really strange. I’ve been going to the gym for years and have built my glutes nicely but these leggings/shorts make my bum look weird and exaggerated. The constricted/ribbed part on the legs is too tight yet still slips down during the workout?? I wouldn’t size down because the waist band was too small- almost not comfortable. There is also too much fabric around the bum and can lead to a ‘double bum’ effect if you don’t readjust constantly. I also feel that it highlights cellulite because the ribbing around it is too tight- and the ribbing on the shorts is so tight it’s unflattering on the lower thighs making them bulge. Just generally all over the place size wise IMO. also they put the tags inside the legs of the leggings so my tags came off trying them on!

1 agosto 2023
Non scritta su invito
Logo di Lazuli Label

Risposta di Lazuli Label

Hello,

Thank you for taking the time to share your feedback about our leggings and shorts. We sincerely apologize for any inconvenience caused and understand your disappointment with the fit and comfort of our products.

We always strive to provide the best possible experience to our customers, and your comments are invaluable in helping us identify areas for improvement. We take the fit and comfort of our activewear seriously, and it's unfortunate that our products didn't meet your expectations.

Please get in touch with our customer support team, and we will be more than happy to assist you in finding a suitable solution, whether it's a different size, style, or a refund.

Kind Regards,
Lazuli Team

Valutata 5 stelle su 5

I forgot to add an athlete code for…

I forgot to add an athlete code for Lois and reached out to customer support to help me add the code. Gabi from customer support helped me out and added the code for me! Gabi was wonderful and very helpful, she responded promptly, and was very nice! Thank you, Gabi!

31 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

If you have a smaller waist to hip to…

If you have a smaller waist to hip to thigh ratio these are weird leggings. It’s extremely important you get your true to size fit. Customer service is really slow, practically in responsive. If I get an XL the waist I way, way too loose, I can get a medium in the waist, but the weird paneling they have squeezed me in places I don’t want to be squeezed. If you’re in the USA, I’d skip this brand. I can’t return anything, cause I can’t afford to.

11 luglio 2023
Non scritta su invito
Logo di Lazuli Label

Risposta di Lazuli Label

Dear Jessica,

We sincerely apologise for the disappointment you've faced with the fit of our product. We understand how important it is to have a comfortable and well-fitting item. We want to assure you that we take customer feedback seriously, and we continuously strive to improve our products and services.

Regarding the sizing, we always recommend customers to refer to the detailed sizing chart available on our website to ensure a proper fit. However, we understand that sometimes even with careful measurements, the fit might not meet expectations, and for that, we are truly sorry.

Upon reviewing your case, we noticed that our team has been in contact with you and offered a refund option. Your satisfaction is our priority, and we genuinely want to resolve this issue to your utmost satisfaction.
If you could kindly get back to us and let us know how you would like to proceed, we would be extremely grateful.

Lazuli Team

Valutata 5 stelle su 5

amazing customer service

Gabi was amazing in sorting out my order! She was so quick with responding, understanding and solved the issue straight away! Amazing customer service!

Have ordered tops from here before and first time trying the shorts and can’t wait!

25 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

I ordered 3 amazing leggings and 2…

I ordered 3 amazing leggings and 2 unfortunately came with a few dying/discolouration issue. I emailed customer service and Gabi was very understanding and helpful. She responded fast and solved my issue with kindness.
Thank you so much for your help Gabi!

21 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service support

My order never turned up due to the delivery issue. Spoke to Gabi and she emailed back quickly and has managed to resolve the issue swiftly as well. Overall happy with the customer service support team!

17 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

I have always loved these leggings and…

I have always loved these leggings and the people who are behind the brand. I had an issue with forgetting a discount code on some orders and Gabi helped me out !! I’m so thankful for her, she replied fast and answered all my questions! She’s a great representative of the brand !!

12 luglio 2023
Non scritta su invito

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