Lawn Master Recensioni 

311
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TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

Tim and his team from Lawn master (Sussex and Surrey area) have been looking after my lawn for a few years. They offer great service that's always professional with great results. They're really knowl... Leggi di più

Valutata 1 stelle su 5

The two fertilizer applications in June and August have destroyed my lawns. The last application was done when the weather was hot and dry. In the years I have looked after my lawns, the fertilizer pa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been using Lawn Master for over 5 years now, and the service has always been fantastic. Our lawn was in a terrible state before Lawn Master started to look after it. And now it has looked perf... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My lawn has never looked so amazing. After this dry hot summer I feared my lawn would not recover. Thank goodness for Lawnmaster as I had no need to be concerned. The previous company I used to u... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di cura del prato

Scritti dall'azienda

At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

311 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,2

Tutte le recensioni

(311)

45 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Ian and the Lawnmaster team

Ian and the Lawnmaster team have been looking after our lawns for a number of years now. They are always on time, willing to offer advice and very thorough. We get a number of compliments from passing people about the lawns and some of the credit must go to Lawnmaster.

24 giugno 2025
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Risposta di Lawn Master

Hi Ian,

Thanks for taking your time to leave this fantastic review about Ian and the team. It certainly sounds like your lawn is the star of the street! We will ensure your positive comments are passed over them.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Great service

My weed-ridden, mossy, patchy grass has been transformed, thanks to the Oxford team. It didn’t happen overnight, but with their expertise I now have a lush, healthy lawn which is much more resistant to whatever the weather throws at it. They are unfailingly reliable, very knowledgable and always willing to offer advice during their regular visits. No hesitation in recommending these masters of the lawn!

25 giugno 2025
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Risposta di Lawn Master

Hi Mrs H,

We appreciate the positive feedback you have provided.

We’re thrilled to hear how pleased you are with the transformation of your lawn, it’s always rewarding to know our team's hard work is making a real difference. The Oxford team will be delighted to hear your feedback, and they’ll continue to keep your lawn looking its best all year-round.

Thanks again for the recommendation – it really means a lot!

Lawn Master

Valutata 2 stelle su 5

Not impressed

Not impressed with Regener8. Expensive and nothing like the video on the website.

26 marzo 2025
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Risposta di Lawn Master

Hi Denis,

We're sorry to hear that Regener8 didn't meet your expectations.

We really try to show what the product can do, so your feedback means a lot.

Please can you send us an email to info@lawnmaster.co.uk with a few more details of where you are based, we’d love to understand what went wrong and see how we can help.

Thanks,
Lawn Master

Valutata 5 stelle su 5

Lawnmasters

5 Stars – Outstanding Lawn Transformation!
Huge thanks to Colin, Ian, and Jenny from Lawnmasters for the fantastic job they did on our lawn. From start to finish, the team was professional, friendly, and incredibly knowledgeable.

They carried out scarification, seeding, top dressing, and applied a leatherjacket treatment — and the results speak for themselves. The grass has never looked better; it’s lush, green, and healthy. You can really tell the care and expertise they put into their work.

Highly recommend Lawnmasters to anyone looking to bring their lawn back to life. Brilliant service and even better results! Shame I can’t add pictures

14 maggio 2025
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Risposta di Lawn Master

Hi Iain, thanks for taking your time to leave this review. It's great to hear your lawn is being well looked after by Ian, Jenny and team! We will sure to be pass your positive comments over to them.

Valutata 5 stelle su 5

Highly recommended

I have had Adam from Lawnmaster attend to lawn over the last few years. The service has been great. Adam turns up when he says he will, does a very effective application of treatment, including aeration once a year, the results have been very good. His suggestions upon his quarterly visit have been great and have helped general improvement. Highly recommended, thank you.

12 maggio 2025
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Risposta di Lawn Master

Hi Mel,

Thank you for taking the time to leave this review. We truly appreciate your positive feedback, especially regarding Adam’s punctuality and the expertise he brings on each visit. We’ll be sure to pass along your kind words to him.

Many thanks,
Lawn Master

Valutata 2 stelle su 5

Serious drop in service

Unfortunately this company seems to be dropping in standards of lawn care and customer service. I paid for overseeding which failed, they came out to have another look twice but gave no follow up information. I have shared photos and the company have blamed birds, a different operative and now the weather.
I tried for 6 weeks to resolve and have a 50% balance to pay for the failed service which they are insisting i pay.
It’s a shame as this company, until recently was good.

12 maggio 2025
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Risposta di Lawn Master

Hi Paul,

We're disappointed to see that you've chosen to raise your concerns publicly, especially as we have been making every effort to resolve this matter with you directly.

I would appreciate the opportunity to better understand your comments regarding a decline in our standards and customer service. From our perspective, we have gone above and beyond in addressing your concerns, including three additional site visits and continued aftercare support to ensure the best possible outcome for your lawn.

It appears your dissatisfaction of our customer service stems largely from our decision not to waive the remaining 50% balance. However, as the service was carried out in full and in accordance with our agreement, we believe this position is reasonable.

For context, the current condition of your lawn is due to environmental factors outside of our control. Prolonged warm and dry weather that we've recently had can cause soil to become hydrophobic, affecting water absorption. That said, the lawn is expected to recover with time and with care on your behalf also.

We remain committed to maintaining a professional relationship and would still be happy to discuss any outstanding concerns directly.

Regards,
Lawn Master

Valutata 5 stelle su 5

Robot Lawnmaster au top …Je viens d’acheter ce robot il y 2…

Je viens d’acheter ce robot il y a 2 jours chez Castorama avec une exclus Web de -10% .. super affaire à 359€ ..
Ce robot est parfait pour ma pelouse en 2 parties 70 m2 et 90 m2 … il à fait parfaitement le job.. il était vendu avec 2 batteries ce qui très important cat il va travailler pendant 3 heures sur chaque partie. Ce qui permet de recharger l’autre batterie rapidement en 1 heure. Autonomie batterie environ 2h 30 … il évite tous les obstacles, repère les endroits sans pelouse pour les éviter… tonte aléatoire sur pelouse non accidentée …voila il est top top et retop.. une fois terminé on le rentre dans son garage après l’avoir nettoyé un peu …
Parfait

26 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Wasted money with Lawn Master

We have paid Lawn Master for many years and our lawn looks terrible - worse than ever ! All Lawn Master at Steventon offer are excuses about the weather. We feel we have just been throwing good money after bad and so we have now ended our contract

8 aprile 2025
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Risposta di Lawn Master

Dear Nick,

Thank you for sharing your feedback. We’re genuinely sorry to hear that you’ve been disappointed, especially after being a customer for so many years.

While we always aim to be proactive, certain treatments such as over-seeding require specific conditions to be effective, including soil preparation and consistently warmer temperatures. This is why, during our visit on 22nd January, we initially recommended scarification and seeding to help prepare your lawn for the coming season.

We understand your frustration, particularly following a very hard winter, which have unfortunately impacted many lawns across the region. Mentioning the weather isn’t intended as an excuse, but as context for the challenges we've faced.

We had arranged a follow-up visit for 20th February to review the situation in person and discuss a way forward. It’s disappointing that after this and sending you an email with prices of the recommended services, you chose to cancel our services and leave this review. We respect your decision, but regret not having the chance to fully address your concerns.

Best regards,
Lawn Master

Valutata 3 stelle su 5

Lack of communication

Until a few months ago, we had a technician who handled the recommended and regular grass treatments. He was thorough, always knocking first to discuss the treatment plan and inspecting the grass before applying any products. Unfortunately, he left, and since then, the service has gone downhill.

The new technician (or technicians) never knock or assess the grass beforehand—they just apply the treatment and leave. On the last visit, he and a colleague were here for barely two minutes. Even though it’s winter, the grass is in the worst condition it has been in six years, yet there’s no discussion about what can be done to improve it.

I’m seriously considering switching to another company.

14 marzo 2025
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Risposta di Lawn Master

Hi EB,

Thanks for sharing your feedback. We're sorry to hear you've noticed a change in service since your previous technician left. Providing thorough and consistent lawn care if our priority, and we appreciate you bringing this to our attention.

If you would like to send an email to info@lawnmaster.co.uk, we can investigate this for you and have the opportunity to turn this around for you.

Kind Regards,
Lawn Master

Valutata 1 stelle su 5

Don’t use Treatments do NOT WORK 😤😤

In Response to your updated review Lawnmaster have never contacted us in regards to this matter!
The photos do not lie!
You sent Keith he saw the lawn and agreed it was a mess, but the ultimate decision was down to head office who said they wouldn’t do anything,Please don’t try and come over as Responsible Respectable Company as you are far from that.😤😤😤😤😤

Don’t use they are BAD Really BAD
Treatment didn’t work !! Reported in December 2024 Keith didn’t return till February 2025, We had 1 Failed appointment in January 2025, On Keith’s return he could clearly see something had gone wrong, and explained it was raining that day when he treated the Lawn. He advised Head Office would be in contact (Oh No) but due to the time that had lapsed Lawn master refused to do Anything I explained that it was raining, the woman explained that was out of their control!!! this was down to Lawn Master and the lack of them being able to manage there appointments days and times. The Customer service is absolutely Appalling Her Attitude was not good, and she is certainly No Asset to the Company,
£ 400 for 1 treatment that was useless. Save your money.
Keith the technician told us 1 Story! customer service told us another!!
We did cancel in December 2024 due to the Lawn being no healthier than Prior the treatments
Buy Cheap Buy Twice 😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖

Try as you will to try and discredit my claims, I stand by what I have written, read through what you have written what is the point in having a treatment that only lasts for a few days!! We rang to inform you before the date you have written.
It appears you are taking money for services that if the weather isn’t suitable your products won’t work!!
Where Green Thumb rearrange to a suitable date.
I stand by what I have written👍It is a real SHAME you didn’t respond as quickly to my complaint as you have with this review!!!!
Apologies 2 treatments on 1 Appointment day either way your treatment isn’t fit for purpose.

7 novembre 2024
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Risposta di Lawn Master

Dear Pip,

Thank you for your review.

Customer service is our top priority, and we take all feedback seriously. However, your accusations regarding our customer service adviser are incorrect and do not reflect the events that took place.

Our email records show a different timeline. To clarify, you requested a cancellation on (Friday, 20th December), the same day our offices closed for Christmas. Our adviser responded on (7th January), offering, as a goodwill gesture, to arrange for an operative to visit your lawn to resolve the issue. You accepted this offer.

On 8th January, we followed up with an email offering a visit on (Wednesday, 22nd January), but we did not receive a response.

Instead, you emailed again on 29th January, asking when an operative would visit. It appears that our previous email suggesting the visit had been removed by yourself, as your follow-up came more than a week after the proposed date.

Despite this, we remained committed to resolving the issue and offered you another visit.

Given the extended timeline, your lawn would have naturally developed moss and weeds again, as your scheduled January treatment had not taken place.

Additionally, I’d like to clarify that your claim of being charged £400 for one treatment is incorrect. You received two treatments on the same day: aeration and a feed & weed application.

We hope this explanation provides clarity.

Regards,
Lawn Master


FURTHER RESPONSE:

Our treatments are designed to improve lawn health over time. While weather conditions can influence results, they do not render our products ineffective. In cases where weather may impact a treatment, we always take appropriate steps, such as rescheduling where necessary.

Regarding your cancellation, our records show that we offered a goodwill visit, which you accepted. We also proposed a date for this visit, but unfortunately, we did not receive confirmation from you. We remained open to resolving the issue despite this.

As for your payment, you received two treatments on the same day, not one. This is standard practice, and we always ensure our customers are informed about the services provided.

We regret that you feel dissatisfied, but we have acted in good faith to provide a fair resolution. If you’d like to discuss this further, we remain available to help.

Valutata 5 stelle su 5

First class from the start.

Since taking over the maintenance and care of our lawns, Steven Brymer and his team that look after Fife and the East Neuk have worked miracles and wonders. In well under a year they have done what our previous company could not in the two years prior; they have given us a lawn we are proud of. The only thing better than the results is the service. Nothing is too much trouble and Stevie and his team are always more than happy to help and explain what they are doing and planning. We cannot recommend them highly enough. First class.

12 febbraio 2025
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Risposta di Lawn Master

Hi David, thanks for taking your time to leave this review. It's amazing to hear how Steven and his team have managed to transform your lawn into something that you can be proud of now! And the high quality service offered. We will ensure your positive comments are passed over.

Valutata 5 stelle su 5

Excellent Lawn Care

Lawn Master (West Sussex) have been caring for our lawns for 14 years now. We have always been very impressed with the quality of their work and the products they use to keep our lawn looking immaculate. So much so people often comment on our lush, carpet-like lawns! Many thanks to Tim, Katy and the whole team.

17 gennaio 2025
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Risposta di Lawn Master

Hi Julie, it's an honour to be treating your lawns for such a long period of time! We're over the moon to hear your lawn is always kept looking immaculate and we will be sure to pass your positive comments over to Tim, Katy and team!

Valutata 5 stelle su 5

Reliable lawn care

I have been using Lawn Master Sussex since 2019. With their various treatments, my dreadful front and back “grassed” areas were quickly transformed into weed free, lush lawns. The advice, treatments and friendly operatives have made a big difference to my garden. I never hesitate to recommend them when asked, “how do you do it?”.
Brian Parncutt.

10 gennaio 2025
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Risposta di Lawn Master

Hi Brian, thanks for taking your time to leave this review. It's great to hear about the transformation Lawn Master Sussex has made to your lawn and we appreciate you recommending us to others!

Valutata 5 stelle su 5

From a large area of weeds to a perfect lawn

Having two large lawns that mainly consisted of clumps of weeds especially in dry weather we asked Lawn Master Sussex to see what they could do. The change has just got to be seen, the lawns are now a perfect lush green with not a weed in sight. They arrive periodically to weed and feed plus all the other treatments a lawn needs. They are reliable, friendly and reasonable. Highly recommended.

11 dicembre 2024
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Risposta di Lawn Master

Hi John, thanks for taking your time to leave this review. It's great to hear that you now have a weed-free lawn. We'll make sure your positive comments are passed over to the local team.

Valutata 5 stelle su 5

Lawn Master (West Sussex)

Lawn Master (West Sussex) have been treating our lawn for 2 to 3 years and we have gone from something full of weeds, clover and leatherjackets to a very lush and green grassy lawn. We would thoroughly recommend them especially as you only payment for the treatment you have, there are no ongoing monthly charges.

6 dicembre 2024
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Risposta di Lawn Master

Hi Steve, we appreciate the time you've taken to leave this review. It's fantastic to hear from a long-standing customer that your lawn has been transformed into a lush, green space you can enjoy.

Valutata 5 stelle su 5

Lawnmaster Brechin have been looking…

Lawnmaster Brechin have been looking after our lawn for many years. We had an area of couch grass which Andy and his time eradicated and re-seeded and now it’s growing really well. Many thanks to all involved. Would definitely recommend Lawnmaster.

5 dicembre 2024
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Risposta di Lawn Master

Hi, thanks for leaving this review. We're delighted to hear that you're happy with the care your lawn has received over the years. You're recommendation means a lot us! We will be sure to pass on your positive comments over to Andy and his team.

Valutata 5 stelle su 5

My lawns were covered with leather…

My lawns were covered with leather jackets and some kind of grass moss which was ruining the soil with weeds popping up, thought I would have to relay but at a fraction of the price lawn master Sussex have brought it back to life, no weeds no leather jackets looks absolutely amazing. Great company, easy to talk too and very helpful with advice. Give them a try you will not be disappointed. G Claxton.

3 dicembre 2024
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Risposta di Lawn Master

Hi Gary, thanks for taking your time to leave us this review. It's great to hear that leatherjackets are no longer present in your lawn and the team have managed to bring your lawn back to life!

Valutata 4 stelle su 5

Excellent service by Tim and his team…

Excellent service by Tim and his team at Lawn Master Sussex
Tim carried out Aeration ST today so I know my lawns will flourish over the winter months

They have turned my lawn’s around so I now get complements when I cut them

27 novembre 2024
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Risposta di Lawn Master

Hi Sam, thanks for leaving us a review. We're delighted to hear that you're happy with the aeration with Tim and his team making your lawns are flourishing!

Thanks

Valutata 5 stelle su 5

Reliable, efficient and nice people.

Ian Stephens at Lawnmaster has cared for our lawn for several years now and it always attracts positive comments from visitors. When we have had extreme weather conditions our lawn has withstood the test much better than our neighbours lawns. Lawnmaster are reliable, efficient and nice people to work with. They are highly recommended.

4 novembre 2024
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Risposta di Lawn Master

Hi Steve, thanks for taking your time to leave this review. We're thrilled to hear Ian and his team have made such a positive difference to your lawn. It's also great that the lawn not only attracts compliments but can also withstand against extreme weather conditions. We will make sure to pass your comments over to Ian.

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