Tim and his team from Lawn master (Sussex and Surrey area) have been looking after my lawn for a few years. They offer great service that's always professional with great results. They're really knowl... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The two fertilizer applications in June and August have destroyed my lawns. The last application was done when the weather was hot and dry. In the years I have looked after my lawns, the fertilizer pa... Leggi di più
L'azienda ha risposto
We have been using Lawn Master for over 5 years now, and the service has always been fantastic. Our lawn was in a terrible state before Lawn Master started to look after it. And now it has looked perf... Leggi di più
L'azienda ha risposto
My lawn has never looked so amazing. After this dry hot summer I feared my lawn would not recover. Thank goodness for Lawnmaster as I had no need to be concerned. The previous company I used to u... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.
Informazioni di contatto
Lawn Master Head Office, LL17 0LP, St Asaph, Regno Unito
- 08009159915
- info@lawnmaster.co.uk
- lawnmaster.co.uk
4,2
Molto buono
311 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Lawn Master
Hi, thanks for taking the time to leave this review. It's great to hear the positive feedback of our staff and the service we provide has met your needs.
Best wishes,
Lawn Master
Have been a customer for many years
Have been a customer for many years. Our lawns are the envy of the neighbours who always comment on them. Treatments definitely work and given the option of additional procedures but there is no pressure. Pleasant operatives and always arrive on the day of booking. Highly recommend.
11 novembre 2025
Non scritta su invito
Risposta di Lawn Master
Hi Sue, thank you so much for your lovely review!
We’re thrilled to hear your lawn is turning heads in the neighbourhood - that’s what we love to hear. It’s great to know our team and treatments are making such a difference.
Thanks again for your continued support,
The Lawn Master Team
Poor customer service at Head Office
Not for the first time telephoned to request a later Treatment Date than that suggested on the Invoice covering October visit.
First call in office hours 1.15 no answer .
Called an hour later- don't know name of recipient since those involved in running this business in Wales wrap themselves in anonymity.
Been customer 15 years, 12 with local husband and wife franchisees very helpful & personable.
Subsequently the operation was run out of North Wales 150 miles away. Other than the technician, company reps seem reluctant to give out their names.
I was calling to request a later date for the first 2025 treatment.
In the early days of this contract 3 annual treatments were deemed sufficient then it became 4 which I had had for past 6-7 years. Now seemingly 5 are deemed are the industry norm.
It became apparent that Lawn Master wanted me to go onto a 5 treatment cycle 10 weeks apart. There are 52 weeks in year - into which 10 does not divide.
I had not set my mind against this , but wanted to understand the practicalities before committing.
This seemed to enrage the accounts manager and she advised she was cancelling my contract & put down the phone.
This is a first for me and I've been around 84+ years.
24 ottobre 2025
Non scritta su invito
Risposta di Lawn Master
Dear Rodney,
I would like to take this opportunity to clarify a few points following your recent conversation with our team.
Our standard treatment programme has always consisted of five feed and weed treatments per year, along with one annual aeration, as clearly stated on our website.
(Kevin) previously managed the Guildford area and we can see he had provided a reduced number of treatments prior in your case. However, our standard programme remains consistent nationwide.
During your recent call, you requested to postpone your next treatment again, as you have done on previous occasions. Our colleague explained that your next visit is scheduled approximately 12 weeks from your last treatment.
You mentioned that you believe treatments should be carried out every 13 weeks to fit within a calendar year; however, our standard programme operates on an 8–12-week cycle.
Extending the interval beyond this period can leave the lawn more vulnerable to weeds and disease. The weed control products we use are effective for approximately 8–12 weeks, after which weed regrowth is likely to occur if further treatment is delayed.
As per your specific request, your lawn currently receives four treatments per year, spaced at 12-week intervals. While there are 52 weeks in a year and these treatments cover approximately 48 weeks, this does not mean that treatments become more frequent or closer together. It simply means that your next annual cycle commences in the following year, ensuring your four-treatment schedule remains consistent.
Finally, I would like to address the conduct of the recent call. Our team members are trained professionals whose role is to provide guidance and assistance. It is important that all communication remains courteous and respectful.
For clarity, our colleague did not terminate the call, it concluded after they asked whether you wished to cancel your account, to which you responded, “I’ll be in touch.” Any suggestion otherwise is inaccurate.
We value your custom and hope this clarifies our treatment schedule and service approach. Should you wish to continue with your programme or discuss your account further, please contact us directly.
Kind regards,
Lawn Master
Great Service
Lawnmaster have transformed my Lawns .
I used to have clover all over but now weeds are a thing off the past !!
They look so Green and healthy especially with lots of rain on them.
The Technician"s are so friendly & approachable. Giving advice & guidance as you need it. Nothing is too much trouble.
A big thankyou to Jey, Joe & Keith.
22 ottobre 2025
Non scritta su invito
Risposta di Lawn Master
Hi, thanks for leaving this great review.
It's fantastic to hear how happy you are with your lawns and that the treatments have made such a difference.
We're delighted to here Jay, Joe & Keith have been able to provide great service and advice - we'll be sure to pass your positive comments over to them.
Kind Regards,
Lawn Master
They turn up when they say
Very friendly and reliable very good service
15 ottobre 2025
Non scritta su invito
Risposta di Lawn Master
Hi Julia,
Thanks so much for taking the time to leave this review.
We're thrilled to hear that our service is recognized as professional and reliable. We really appreciate your feedback.
Kind Regards,
Lawn Master
Lawnmaster Sussex and Surrey are Excellent
Lawnmaster Sussex and Surrey are excellent. We have been with them for over 3 years now and their service is fantastic. They really care about their customers and have transformed our lawn.
3 ottobre 2025
Non scritta su invito
Risposta di Lawn Master
Hi Neil,
Thanks for your review it’s great to hear you’ve been with us for some time with Tim and his team, and that you’re happy with the service you’re receiving. We’ll make sure your positive comments are passed on to them.
Kind Regards,
Lawn Master
Lawnmaster Lawn Services
We have been using Lawnmaster to maintain our lawns. Recently, during a routine visit, their operative, in their observations and recommendations section of the invoice, indicated there was evidence of chafer grubs in our lawn and proposed a treatment cost of £308. Chafer Grubs can decimate a lawn and can be a serious problem. Lawnmaster’s invoice also mentioned that “Chafer Grubs require a minimum of two applications a year”.
So firstly, when I asked Lawnmaster to provide evidence of the Chafer Grub infestation they refused so we were left questioning on what basis they had come to their conclusions and hence what was the justification for the £300 treatment charge. Should we as customers not have this explained to us?
Secondly, when we asked Lawnmaster which insecticide they were proposing to apply to our lawn as part of the treatment as we have pets and wildlife and we wanted to understand the impact so they were not adversely impacted, Lawnmaster would not disclosure the product they were planning to apply stating it was commercially sensitive. Based on advice from local lawn experts we have been informed there is only one licensed product that can be used in the UK on Chafer Grubs which is effective which is Acelepryn.
Thirdly, we have found out from other local lawn maintenance providers as well as the manufacturer of the insecticide that the application of this insecticide to treat Chafer Grubs in Sept/Oct is unlikely to be effective as they are fully grown and can survive the application and the treatment needs to be applied in May-July when they are hatching and young.
We have been disappointed with the service from Lawnmaster in the Guildford area and the response from their head office as a result of the above. We believe they have withheld information we should be provided with as customers and not been transparent about the recommendations they have made or provided evidence to back them up. If we were customers without the means to do the background research we may have ended up paying a large sum of money needless. We would expect Lawnmaster to treat its customers fairly, honestly, transparently and with respect and we have found this not to be the case.
As you can see below, Lawnmaster have become confrontational and aggressive when asked for evidence of the chafer grub infestation they claim I need treatment for and details of the insecticide. All the product information I have listed above is available to anyone who has access to the internet. There seem to be an increasing amount of low scoring reviews for Lawnmaster so something to bear in mind when you are considering a provider for Lawn maintenance as customers should not receive treatments that may not be needed, are costly and details of the treatment are not forthcoming. I am
happy to send pictures of our lawn following Lawnmaster claim we have chafer grubs to anyone reading this review so they can see for themselves.
2 ottobre 2025
Non scritta su invito
Risposta di Lawn Master
Dear Mr Wellend
Firstly, to clarify for any readers – we have cancelled your account with us as we do not have the time and resources to deal with the endless emails you have sent us on such a simple matter.
We feel it is important to clarify a few points regarding the information shared in your review.
The product and application methods used in treating chafer grubs are commercially sensitive. Publicly disclosing these details misrepresents our operational practices and risks the integrity of our services. Such information is intended only for licensed professionals, to ensure safe and effective use.
The fact that you are publicly sharing product information for a professionally licensed product is frankly reckless. We therefore respectfully request that any reference to specific products be removed from your review as you are putting the public at risk in doing so.
One of the reasons why many products in the professional turf industry get revoked, is because of people like yourself who believe they can buy and apply whatever they wish and then publicise it where they like.
Our operative recommended a treatment based on clear evidence of grub activity observed during his visit, following industry standards and best practice. Timing and application are carefully considered to minimize lawn damage, considering grub lifecycle and environmental conditions.
You have tried to state in your review that you were concerned about pets and wildlife, however the email string tells a different story. You purely wanted to see if you could apply a treatment cheaper yourself, quoting the use of nematodes in some of your emails. You repeatedly made reference to the price of the treatment we offered in multiple emails.
The price you were quoted was fair and reasonable and you will have identified this in your research.
We explained multiple times that nematodes are extremely ineffective due to the restrictions and limitations in applying them with success, but that was not good enough for you.
All products used in our industry are fully licensed, legally permitted, and applied in strict compliance with UK regulations. Safety for pets, wildlife, and customers is always a top priority. Proprietary product information is withheld to prevent misuse or unintended harm, which is standard practice across the professional industry.
Lawn Master is committed to providing professional, transparent, and effective advice. Recommendations are always made in the best interests of the customer.
With respect, we are the largest group of turf professionals that provide lawn treatments in the UK. We got to this position because we know what we are doing. If you want to take the advice of your own research and other “local lawn maintenance providers”, feel free. Just bear in mind you will likely not have a lawn left by next year.
As mentioned above already, we would kindly request that any reference to specific products be removed from your review.
Lawnmaster look after our lawn…
Lawnmaster look after our lawn extremely well. They advise us if there any problems which need attention rather just apply the treatment.
We’re very pleased.
1 ottobre 2025
Non scritta su invito
Risposta di Lawn Master
Hi, thanks for taking your time to leave your feedback. It's great to hear you’re happy with how we look after your lawn. It’s always our aim to keep you in the loop and make sure your lawn gets the best care.
Kind Regards,
Lawn Master
Lawnmaster Sussex & Surrey excellent service
Lawnmaster Sussex & Surrey have been excellent – friendly, professional, and always willing to help. My lawn looks greener and healthier than ever, and the results speak for themselves. Highly recommend!
25 settembre 2025
Non scritta su invito
Risposta di Lawn Master
Hi Chris, thank you for taking the time to leave this review. We’re delighted to hear you’re impressed with the results and that the Sussex team have worked their magic. We’ll be sure to pass your kind comments on to them!
Thanks again, Lawn Master.
Don't use this firm
Don't use this firm. They are a very big waste of money and do not improve your grass. We used them for around 2 years. Weren't ever impressed and the prices for everything were extortionate. After the 1st year we decided to give them another few months. They did treatments at the wrong times. Ran them all one month after the other when they should have been spaced out. A number of other things could be mentioned but the final crunch came when they scarified the lawns in the middle of a heatwave and despite daily watering by ourselves the lawns were ruined. Our lawns never looked worse than when being treated by this firm. Visitors and neighbours alike passed comments on how poor our grass looked. They spent very minimal time on them, saw it all on our CCTV, and nothing was really effective. The weeds were never any less than prior to using them. If you're wondering whether to try them or not.....take my advice and DON'T. You will waste £100's. Ours was well into 4 figures and we achieved nothing from the investment. We'd never let them back.
Following the reply from Lawnmaster I wish to state I am completely genuine. I didn't choose the name "Ayrshire customer", it's what automatically came up when I submitted the review. I am guessing the reason you don't have an account for me is because we terminated your visits after the ruining of our lawns. I had no intention of creating an argument or suspicion of a fake review. I did try and contact you through your contact page but had no reply.
15 maggio 2025
Non scritta su invito
Risposta di Lawn Master
FAKE REVIEW WARNING
------------------------------
WE HAVE ASKED THE REVIEWER FOR MORE INFORMATION REGARDING HIS COMPLAINT
THE REVIEWER HAS NOT RESPONDED AND WE CANNOT DETERMINE THIS REVIEW IS GENUINE.
TRUST PILOT DON'T SEEM TO RECOGNISE NON-GENUINE REVIEWS AND IT SEEMS LIKE ANYONE CAN MAKE A PROFILE, SLANDER A COMPANY AND ULTIMATELY GET AWAY WITH IT.
THEY HAVE REFUSED TO REMOVE THE REVIEW BECAUSE THEY NO LONGER DEAL WITH REVIEWS FLAGGED AS A NON-GENUINE EXPERIENCE EVEN THOUGH WE HAVE PROVIDED FURTHER EVIDENCE THAT THIS PERSON IS NOT LEGITIMATE AND IS HIDING BEHIND A FAKE PROFILE.
=======================================================
Hi,
After looking into this, it appears you do not have an account with us. There are two possible reasons for this review: either we’ve been mistaken for another company who looks after your lawn, or the scenario described has been made up with the aim of tainting our reputation.
As you’ve failed to provide any further details about yourself and chosen to remain under the name “Ayrshire Customer,” we’ve flagged this review with Trustpilot as a non-genuine experience. Trustpilot are currently investigating and will take appropriate action if necessary.
Regards,
Lawn Master
Highly recommend
We live in Aberdeen, have used Andy and his team for several years now and have seen our lawn transformed over that time. In addition to their clear business knowledge, we have always found them to be prompt, professional and respectful and wouldn't hesitate to recommend them. Indeed, the condition of the lawn was a talking point during the recent sale of our property!!
21 agosto 2025
Non scritta su invito
Risposta di Lawn Master
Hi Susie,
Thank you so much for sharing your experience! It’s wonderful to hear how Andy and the team have transformed your lawn over the years, and even more so that it became a real talking point during your house sale. We’ll be sure to pass your kind words on to the team!
Kind Regards,
Lawn Master
I never thought my lawn could look so good
Geraint has been helpful and responsive at all times. He has given advise about treatments, noting their costs and benefits and has never tried to over sell treatments, always clearly explaining my role in ensuring they are maximally effective. The result has been astonishing, with the lawn looking the best it has ever looked.
18 agosto 2025
Non scritta su invito
Risposta di Lawn Master
Hi Rick,
Thanks so much for taking the time to leave your review. It’s amazing to hear that Geraint has worked his magic and transformed your lawn to look its very best. We’ll be sure to pass your kind words on to him – feedback like this means a lot to the team.
We’re delighted you’re enjoying the results, and we look forward to helping you keep your lawn looking great all year round.
Best regards,
Lawn Master
Not impressed at all
Not impressed at all. I paid for the feed and weed treatments. My lawn isn’t very big but the last visit was just under 2 minutes from arrival to departure. Quick up and down spreading some granular substance, missing areas then 3 very brief squirts of weed control in 3 corners. The lawn has red thread worse than ever. No advice or solution offered. Seems like paying lip service to me. Disappointing waste of money.
16 luglio 2025
Non scritta su invito
Risposta di Lawn Master
Dear Mr. Priestley,
Thank you for your message.
I wanted to follow up regarding your recent lawn treatment and subsequent cancellation.
The lawn is approximately 50 square metres, and treatments of this size are completed efficiently using a calibrated spreader to ensure even, consistent coverage. Weed control is applied as a spot treatment unless a blanket application is required, which wasn’t the case here.
The visit took place on 16th July, rescheduled from the 11th due to high temperatures. Our technician noted someone was home at the time, and no concerns were raised during or after the visit.
Regarding red thread, we’ve only started seeing signs of it in the area following recent humid weather. Prior to this, including at the time of your treatment, we had no reports—even on lawns with previous occurrences. Had our technician seen anything of concern, it would have been reported, and we’d have contacted you directly.
As payment was made shortly after the visit without any issues raised, the cancellation came as a surprise. Normally, if a customer is dissatisfied, we’d expect some feedback at that stage.
We do, of course, respect your decision and appreciate your previous custom. Should you wish to revisit this in the future, we’d be happy to help.
Kind regards,
Lawn Master
Where do I start brought this robot…
Where do I start brought this robot lawn mower no need for boundary wires cuts the lawn a treat we just putt it out and let it go the beauty of this machine there’s no emptying grass it’s that fine it stays on the lawn great little robot
14 luglio 2025
Non scritta su invito
LUSH LAWN MASTER
Lawn Master has transformed my mud pit of a lawn, to a lush green new lawn. We had the Regener8 service, followed by the feed and weeds and our lawn has never looked so good.
Gardeners and office staff always very helpful and nothing is too much trouble for them.
I would highly recommend Lawn Master to anyone who wants good service and the perfect lawn!
22 luglio 2025
Non scritta su invito
Risposta di Lawn Master
Hi Michelle,
We really appreciate you taking the time to leave this review. It’s fantastic to hear that your lawn is looking its best!
It’s also music to our ears to hear our staff getting the recognition they deserve, delivering great service is something we strive for every day with all of our customers.
Thanks again,
Lawn Master
A real shame
A real shame, I was with LM for 18 months and the lawn looked great and the guys completing the service were excellent. Unfortunately, the franchise went back to head office which then resulted in services being added without authorisation. I called to cancel and was told I would be charged £25 for something I dd not book. Short sighted for the sake of £25, losing over £1000 a year as a result. No follow up from head office, shame.
I don't seem to have the option to reply so will try and amend this. Your reply is incorrect and I did not book an aeration service, one went through as I was an aware, I cancelled the other when I realised you were doing it again. I signed up to an feed and weed 8 week programme only. But your reply says everything. I will find an alternative supplier with a little more customer focus.
30 ottobre 2024
Non scritta su invito
Risposta di Lawn Master
Hi Adam,
The service you’re referring to - aeration wasn’t “added without authorisation.” You received and paid for this treatment in both 2022 and 2023. It’s part of our standard treatment programme, and nothing was added outside of what had already been agreed to and delivered in previous years.
You called to cancel the day before a £300 service was due to take place. The £25 cancellation fee reflects the time, labour, and scheduling already committed - something clearly stated in our terms. Like any professional service, last-minute cancellations come with costs.
Your claim that there was no follow-up from head office is also incorrect. We have full records of communication from our customer care team responding to your enquiry.
It’s disappointing that you chose to end a long-standing relationship over a charge that was both fair and avoidable - especially after 18 months of quality service. But the facts matter, and we won’t overlook them.
ADDITIONAL REPLY: Just to clarify, your invoices clearly outlines all upcoming treatments, including aeration, which was listed well in advance. Had this been reviewed, the schedule would have been clear.
Furthermore, aeration is part of our standard treatment programme, which is explained both on our website and during the initial sign-up. This wasn’t an “extra” service, but a routine part of the agreed plan, consistent with previous years.
Regards,
Lawn Master
Can't get hold of them
Can't get hold of them. Call them and no answer! Email them some time ago and got response saying they will respond by return. Still waiting after several months!!
Impossible to contact!
Obviously not interested!
21 luglio 2025
Non scritta su invito
Risposta di Lawn Master
Hi John,
Firstly, no service was provided, no agreement was made, however you felt the need to leave a 1-star review based purely on a delayed response during an exceptionally busy period.
You were not ignored out of disinterest, but because there simply wasn't availability. To then claim we’re “not interested” and label us “impossible to contact” when you were never a customer is misleading.
Your review history shows a pattern of similar complaints. That’s your prerogative, but it says more about how you use this platform than it does about how we operate.
We take genuine feedback seriously, and welcome constructive feedback from real customer experiences. This review feels more like venting than a fair reflection of our business.
Regards,
Lawn Master
Dont touch them with a barge pole
We had lawn master for 2 years, they prepared and seeded a new lawn and the result was terrible, there were patches all over and the grass never looked right. They blamed everything but in the end we finished with them and hired a local company that produce a bowling green within 6 months. Every visitor comments on our revitilised lawn as it looks so good even through the Winter. We wasted a lot of money with Lawnmaster i am afraid and our neighbours had the same with their lawn. 2023-24
16 novembre 2024
Non scritta su invito
Risposta di Lawn Master
Hi John,
We're disappointed to read about the comment about your lawn. At Lawn Master, we tailor treatments to the unique conditions of each property, and results can vary depending on factors such as soil quality, shade, drainage, mowing practices, and watering - many of which are outside our control.
It’s worth stating clearly: achieving a true bowling green standard lawn in just six months is highly improbable without extensive groundwork, professional-grade turf, and controlled conditions. Suggesting this was done so casually is misleading to other readers.
We also take issue with the generalisation about your neighbours, as we have no record of similar complaints in your area during that time.
We're always open to reviewing any case in detail. If you'd like to provide evidence of your claims or discuss this constructively, please contact us directly at info@lawnmaster.co.uk.
Regards,
Lawn Master
What a transformation!
As a new-build homeowner, my lawn was in terrible shape due to heavy clay soil and poor drainage, which caused patchy and uneven grass growth. After using Lawn Master for over a year, it’s clear why they’re considered the best in the business. Their excellent customer service and professional treatments have transformed my lawn into a lush, green carpet that I stand and admire. I’ve already recommended them to many family and friends — 10/10!
14 marzo 2025
Non scritta su invito
Risposta di Lawn Master
Hi Mr D, we appreciate the time you've taken to leave us this review.
It's great to hear that your lawn has turned from patchy to perfection! We also like to thank you for the recommendations too.
Thanks,
Lawn Master
Great service, lawn looking amazing!
Great service, knowledgeable and efficient. My lawn is looking amazing. Referred a number of family and friends.
1 luglio 2025
Non scritta su invito
Risposta di Lawn Master
Hi Jamie,
Thanks for leaving this review. It's great to hear you're happy with your lawn and we appreciate the referrals too - it means a lot!
Thanks, Lawn Master
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.