This company is an absolute scam! Seeing a few reviews from people who seem to have had the same issue as me. My Deposit money was stolen from me! Changed my mind after the fee taken so tried to withd... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have actually contacted the gambling commission today about this site because it's totally rigged. One slot took 60 pounds on 20p spins and did not offer a single scatter feature which is not norm... Leggi di più
Avoid!!! I'm actually starting to think this is a scam to steal identities as well as money! I have submitted a ludicrous amount of ID that they keep rejecting and asking for more!? They've had my pas... Leggi di più
L'azienda ha risposto
Great platform and withdrawals started off really quick and all of a sudden I find myself waiting and waiting. I have tried emailing Tracy as per other review replies suggest but the only thing I’m ge... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Las Vegas Casino is the ultimate online gaming destination, providing everything from slots and online casino games live table games to fantastic bonuses, promotions, and an amazing loyalty program. Our selection of games comes from the top providers in the industry, so you can always enjoy a premium experience. The Las Vegas Casino team is dedicated to providing you with a top-notch gaming experience, and we are always updating our selection of games to bring you the newest and most popular options. Sign up today, take advantage of our top welcome offer, and enjoy your favorite slots today!
Informazioni di contatto
16 Rugby Street, WC1N 3QZ , London, Regno Unito
- 08431221820
- jasper.gerard@alderneymarketing.com
- lasvegascasino.com
1,9
Scarso
88 recensioni
Non ha risposto alle recensioni negative ricevute
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Refused to pay winnings
I feel numb reading previous reviews. I’ve just had my account closed and my winnings of £3600 confiscated for the exact reasons listed here on previous reviews: “covered more than 24 numbers of the possible 37 when playing roulette”. This is insane. How are they getting away with this? Anytime someone wins on roulette they claim we cheat by creating an unfair advantage? I can’t believe they’ve used the same reasoning to deny so many players their winnings. Like others, I’ve escalated my request to an ADR, but if this fails, I’ll report them to the Gambling Commission. They can’t get away with this. I urge you to do the same if you’ve had a similar experience.
5 maggio 2023
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Risposta di Las Vegas Casino
Dear Abs - I am sorry you feel angered by this but every casino limits the number of numbers you can cover or it would create an unfair advantage. This is entirely standard practice.
If I could give them a zero I would
If I could give them a zero I would. I got a free $20 bonus. Well I was playing Wildfire 7 and I hit the jackpot for 1015. Well I look at the rules and it said I could only withdraw one hundred and fifty. Which sucks. So I was playing and all of the sudden I only had 115. So I decided I would cash it out only to find out I can't withdraw less then 150. So they made sure I couldn't have any of it.
23 aprile 2023
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Risposta di Las Vegas Casino
Hi Dianna - are you from the US? American players are not able to play on the site due to regulatory reasons. Are you sure it was actually www.lasvegascasino.com ?
Most unproductive site on the net the…
Most unproductive site on the net the withdrawals take forever and trying to get in touch with a humans being is long.
It states that they typically reply in a few minutes but 2hours and 15 minutes later and I’m still waiting.
Very quick to rinse you of your money big spends very little return.
20 aprile 2023
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Risposta di Las Vegas Casino
Hi Jason am sorry it took a long time. We are moving very soon to seven day a week automated withdrawals which will speed up the process. More customer service agents are being trained but at busy times waits can be a bit longer. I am sorry about the delay and we will try to do better in future.
They are scammer you can win nothing!!!
1 aprile 2023
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Risposta di Las Vegas Casino
We are a fully UK licensed website that is inspected by the UK Gambling Commission. We are entirely legitimate. If you have a specific complaint it would be inappropriate to discuss your case in public but please feel free to email my boss jasper.gerard@alderneymarketing.com - thank you
Fab experience
Fab experience. Fair odds and bonuses on slots as expected. Not won loads but after verification all withdrawals are instant. As soo. As I press the button the money is in my account 👏👍👍👍
20 marzo 2023
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Risposta di Las Vegas Casino
Great, really glad you had a good experience Chris. You are welcome back any time! And thank you for the positive review, it is much appreciated.
Do not pay out terrible customer service
19 marzo 2023
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Risposta di Las Vegas Casino
I am sorry you didn't enjoy your time on the site John but we pay out thousands to winners daily. If you have a specific case you want us to take up please email me - tracy@lasvegascasino.com - am also giving you the email for the head of the company, which shows we are legitimate and want to engage - jasper.gerard@alderneymarketing.com. Thank you.
Great communication and fast paying
They got back to me within the same day.
Fast withdrawal pays.
Quick emails to let me know if my verification was successful or unsuccessful and how to sort it.
Great service. Great site
12 marzo 2023
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Risposta di Las Vegas Casino
This is great feedback Rocko and really appreciate you taking the time to reply. See you back on the site soon.
Withdrawals constantly pending and not paid
Started of fine. Withdrawals were paid within a day or two. Very quickly the withdrawal time started taking 3 - 5 days. I currently have multiple withdrawals pending, which are over 6 days now and no response when the withdrawals will be approved from the live chat or emails to customer support. Starting to think they won't pay and its a scam. Its not as if I'm in profit, I'm down overall since joining.
9 marzo 2023
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Risposta di Las Vegas Casino
Hi Tom I am sorry after a good start payments got slower. I trust you have since received all your payments? I will be very honest and say we are fast growing and we did hit a patch where we had a large number of withdrawals to process and not enough sufficiently trained staff to handle the volume. But we are very much on top of things now and moving shortly to having seven-day-a-week automated withdrawals. If you ever have any issues please feel free to message the customer support, or if necessary email me at tracy@lasvegascasino.com - you can also cc the head of our company, jasper.gerard@alderneymarketing.com - do come back and give us another chance!
Stay away they don’t pay:
Stay away they don’t pay:
Dear Mr. Hodson,
We are writing regarding your recent withdrawal request placed at Las Vegas Casino.
We wish to thank you for your patience while we reviewed the documents provided and account information.
After finalising this review, it was concluded that your game play is in breach of the Terms and Conditions agreed upon registration.
We note that your play strategy was systematically applied in a pattern meant to create an unfair advantage and such, obtain winnings that are not legitimate and such, any outcome resulting from accessing our services is being considered as null, and any profits voided.
We concluded that the below-mentioned terms in the casino’s
1 febbraio 2023
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Risposta di Las Vegas Casino
Dear James - I am very sorry you are unhappy with your experience but the conditions are clearly set out in the terms and conditions. I cannot comment on your individual case but, for example, game play that constitutes covering too many numbers is always banned across all casinos. Those rules are actually set by the games studios so would be common on whatever casino you played at.
l contacted them again and if you win…
l contacted them again and if you win and expect to get paid think again
3 gennaio 2023
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Wel I won 400 pound I only deposited 20…
Wel I won 400 pound I only deposited 20 and I got my winning ok never had one problem with this casino only thing is the chat takes about 5 mins for reply other than that great experience overall
2 gennaio 2023
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Risposta di Las Vegas Casino
Thank you very much Amanda and we really appreciate it when some of our winners also take the trouble to post. If more did so we think the Trust Pilot readership would gain a much more balanced view of our service. Point noted about the customer service, it can be a little slow in busy periods. They should always be your first port of call but if you ever do get stuck feel free to email at tracy@lasvegascasino.com - we hope to see you back on the site soon!
Newer vins,bad bonus
2 gennaio 2023
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Risposta di Las Vegas Casino
Hi Guntra, I am not sure where you are from but certainly in the UK our matched bonus up to £300 is one of the very most generous on the entire market! I would be interested to see one you considered better? Our RTP (return to player) rates are set by the individual game studios so are standard across the industry.
Not giving you the winnings
Please don’t play, even if you win they not giving your wining, and they are making excuse of that you covering 24 numbers bla bla, poor casino, cheating, very bad customer service, no body pick your call, no body reply
Haven’t seen in my life like this casino, they just put the name of Las Vegas
If you win they not paying your winnings at all, I win £5000 and they telling me you cover more then 24 numbers so we voided
please read all reviews before play
just ignore and never come and play with this Scam website, the are not real Las vegas Casino which is in USA
don’t know how they allowed in UK
19 settembre 2022
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Risposta di Las Vegas Casino
Hi Yama, Las Vegas Casino is a legitimate company with rights to the brand name and is fully licensed by the UK Gambling Commission (UKGC). If we refused to pay out correct winnings we would have lost our license long ago but we have never had any licensing issues. Not covering numbers is not allowed on casinos as otherwise the customer would have an unfair advantage and everyone would do it.
Absolute disgrace
Absolute disgrace, should not be allowed to be online.
They verified my account, have not honoured my withdrawals but still took further deposits after the withdrawal requests . Then informed me that my account is suspended, for no specific reason.
They owe me over £2000 and are not paying it. This was not achieved by bonuses but by ordinary staking and winning.
17 novembre 2022
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Risposta di Las Vegas Casino
Hi Stuart - please email at tracy@lasvegascasino.com and I will get the team review your case in the event that it has not been resolved by now.
Very bad casino out of my 10 years of…
Very bad casino out of my 10 years of gambling this is the only casino that I've played and did not win anything and also I did not even get a bonus on any of the slots.
5 novembre 2022
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Risposta di Las Vegas Casino
Hi Lenny - you can claim a welcome bonus when you join, normally £200 matched, it can even be as high as £300 depending on what site sent you to us. It is one of the most generous welcome bonuses in the UK market. I am sorry you did not win but no player is guaranteed to win. We have the same RTP (return to player) rates as other casinos across the industry, as the rates are set by the game studios who offer their games to multiple online casinos. I would urge you to give us another try and see if your luck changes! Best wishes, Tracy!
very poor casino
very poor casino. do not want to pay out the winning money. asks to confirm the data of old bank cards or deliver statements that cannot be delivered. When you contact the agent, she writes the same and does not write anything specific.
2 novembre 2022
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Risposta di Las Vegas Casino
Hi Zana, I am very sorry you have had a bad experience. I assume this has been resolved by now but if not please re-send your issue to customer services, cc'ing me and I will ensure your case is prioritised. You can reach me at tracy@lasvegascasino.com - thank you!
Deposited over £1500 overnight which I…
Deposited over £1500 overnight which I was very stupid to do not 1 win on any spin this website is rigged do not use also refused to withdraw my last £200. DO NOT USE THIS WEBSITE ITS FAKE YOU WILL THANK ME LATER !!!
30 ottobre 2022
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Risposta di Las Vegas Casino
Hi Dan, I can assure you the site is not rigged in any way. We are fully regulated by the UK Gambling Commission (UKGC) and are regularly inspected. All our games are supplied by world renowned studio providers such as NetEnt, Play'n'Go and Evolution which offer standard Return to Player (RTP) rates. We have a huge number of winners but we also have some people who do, sadly, lose - its just the nature of gambling. We also urge all our players to play responsibly, which is why we make such a big point on our website of urging people to only gamble what they can afford to lose, and to play for fun, not in the expectation of making money.
Avoid!!
Avoid!!! I'm actually starting to think this is a scam to steal identities as well as money! I have submitted a ludicrous amount of ID that they keep rejecting and asking for more!? They've had my passport, driving licence, credit card, current account, PayPal screenshot and 2 utility bills!! I have deposited a lot of money and cannot withdraw what I've won. Complete scam, do NOT use this site. If you use the chat feature they just end chat without giving any reason why my ID keeps being rejected so they are uncontactable
28 ottobre 2022
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Risposta di Las Vegas Casino
Hi Karen, I can assure you it is not a scam. I am sorry if it has been a bit more bureaucratic that you would like and I am happy to take up your individual case for you. However, these checks are put in place to protect you, the customer, as we do sadly have cases where IDs are stolen and fraudsters try to use stolen cards etc to deposit on our site. As a responsible operator we have to guard against that. Occasionally it can lead to frustrations for legitimate players such as yourself. However, this does sound like more ID than is normally requested so please let me look into this for you in confidence - my email is tracy@lasvegascasino.com
Lasvegas casino not what they say they are
Very annoyed with this casino las vegas casino I've won money I withdrawed it nearly 6 weeks ago still waiting. Keep being told its being handled but the weeks just keep going by and nothing seems to be sorted they say they have customer support to help the users but not once have I been helped every time I've messaged them.
28 agosto 2022
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Risposta di Las Vegas Casino
Hi Eden - withdrawals never usually take anything like this length of time. We are in fact moving to a seven day a week automated withdrawal system which should hugely improve things. However, I would like to better understand what went wrong in this case and if we are in the wrong to apologise to you. Please email me at tracy@lasvegascasino.com with your customer details and I will take this up on your behalf. Thank you in advance.
Atrocious
Atrocious. Deposited a significant amount but when I made a withdrawal, they asked for verification docs which I provided and verified. Waited for a further 4 days and still, my withdrawal was on pending status. Went on their live chat which was of no help. I sent 3 emails to their support and security and they have not even bothered to reply. Guys, avoid this micky mouse casino.
5 settembre 2022
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Risposta di Las Vegas Casino
I am very sorry you had to wait longer than normal. We have now significantly improved our withdrawal times and are soon moving to a seven day a week automatic withdrawal system. However, if you ever have any issues in future and customer services can't help you sufficiently, by all means contact me directly at tracy@lasvegascasino.com - thank you!
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