Awful overpriced product, half my order hasn’t even arrived yet, I hope it doesn’t because the quality is absolutely awful. This website is a con. DO NOT BUY
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Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirme... Leggi di più
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BUYER BEWARE- the web site is super dodgy, not based in the UK and with appaling delivery timelines and communication. Would have bought from others if this were made clear. It has been well over a mo... Leggi di più
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We messed up the installation of the ceiling lights we bought and needed replacement parts. I contacted the team unsure whether I could get replacements and yep, they had them no problem and were supe... Leggi di più
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2,0
Scarso
195 recensioni
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Big and Beautiful!
This light is my favorite! It’s so cute in my space! I’ve had it now for over a year and I still love it so much!
30 novembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your light is still your favorite even after a year. Knowing that it continues to bring joy to your space means the world to us!
If you ever need assistance or are looking to add more beautiful pieces to your collection, we’re always here to help.
Thank you for being a valued customer and for sharing your love for our product!
Best regards,
Great ceiling lights!
These lights work perfectly for what I needed. They’re easy to install and look very well made. The wood texture lends them a look of class too. I’m very happy with my purchas
14 dicembre 2024
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Risposta di Lampsmodern
Dear Customer,
Thank you so much for your fantastic review! We’re thrilled to hear that the lights are working perfectly for your space and that you’re happy with the quality and easy installation.
It’s great to know the wood texture adds that touch of class you were looking for!
Your satisfaction means the world to us, and we truly appreciate your support.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Best regards,
I'm not optimistic
I'm giving this 2 stars in hopes that I get a response to the email I sent today. I ordered 3 pendant lights on December 19th; so far no information from the tracking, it looks like it's not actually shipped yet. I've sent 1 email to customer service, hopefully I'll hear something overnight. Has anyone been able to find a phone number?
19 dicembre 2024
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Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the lack of updates regarding your order. We understand how frustrating this can be and want to help resolve the issue as quickly as possible.
Could you kindly provide us with your order number? This will allow us to locate your order in our system and provide you with the most accurate shipping information.
We strive to respond to all customer inquiries promptly and are committed to ensuring you receive your lights. If you need further assistance, please don’t hesitate to contact us directly.
Thank you for your patience and understanding. We look forward to resolving this for you.
Best regards,
Shocking customer service
Shocking customer service, long waited delivery for poor quality light that is not even for use in our country. I need to return it and no one is getting back to me
I have found the whole process upsetting and frustrating and a terrible ordeal. 🙏 can you contact me !!!
4 gennaio 2025
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Risposta di Lampsmodern
Dear Customer,
we sincerely apologize for the frustration you've experienced.
We want to assure you that all our products are designed to meet local standards.
We're here to assist you with the return process and make things right.
Could you please provide your order number so we can look into this and contact you directly?
Thank you for your patience, and we’ll resolve this as quickly as possible.
Shipped from China which isn't clear and deceptive descriptions
The descriptions and photos are not even close to what you get after a month of waiting. There's no idea that this isn't shipping from the US. Bulbs are not provided which is hidden and there's no ability to purchase them during checkout. Basically you get an overly priced lamp based on us prices that has non-us customer service like being able to easily return without having to pay $40 for a $500 order plus a restocking fee. They just hope that you won't return it based on the level of frustration. Do not buy anything from them unless you want to experience frustration and vague manipulative responses when you try to resolve your issue.
3 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer, we’re truly sorry to hear that your experience has been frustrating.
We strive to provide clear and accurate information, and we apologize if there was any misunderstanding.
We will make sure to better highlight this detail in the future.
Please know that we’re here to help with any returns, and we’ll do our best to make the process as smooth as possible for you.
Could you kindly provide your order number so we can assist you directly and resolve this as quickly as we can?
Thank you for your understanding.
Impossible returns experience
This has been an ordeal as a UK customer buying from a uk company and having to return to a country where postage is very expensive.
As a company they provide a return procedure that is difficult and this is a real shame for such a lovely website. I am not in the habit of returning items and this has sadly not been the best experience as the easiest option has left me with 2 lights I do not need and out of pocket financially.
They offered me 20% 40% 60% to keep the two items and my address to return was in China and the tracking was very expensive for the 2 lights. It was easier to take the 60% refund.
Really not impressed as the lights looked cheap
Shop at John Lewis
3 gennaio 2025
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Risposta di Lampsmodern
Hi Sam,
we're truly sorry to hear that your experience was disappointing. We understand that international returns can be costly, and we apologize for the inconvenience caused.
We do our best to make the process as smooth as possible, and we appreciate your feedback about the return procedure—this is something we will review to improve for future customers.
We're also sorry that the lights didn't meet your expectations. We take customer satisfaction seriously, and we hope you can see that our offer of a refund was intended to help ease the situation.
Thank you for sharing your thoughts, and we hope we can better serve you in the future.
Very bright
We put this light in the hallways. I have it on the lowest setting and it’s a warm glow. I love this lights and this one is perfect light quality and great design. Highly recommend!
14 novembre 2024
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Risposta di Lampsmodern
Hello,
Thank you so much for your fantastic review!
We're so glad to hear that the light is providing the perfect warm glow in your hallway and that you’re happy with both the light quality and design.
Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out.
Thanks again for your support!
Worst experience ever
Worst experience ever. The customer service is like a robot that trying to convince you to keep the light. The light that cost 200+GBP was actually about 10 RMB (1 GBP) on Taobao. I am wondering if anyone ever successfully got the refund from the company. A total SCAM! Order LPUK15038
1 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
We are truly sorry to hear about your negative experience. Your feedback is important to us, and we sincerely apologize for any frustration you’ve encountered. We assure you that we are not a scam, and our team is dedicated to offering high-quality products along with excellent customer service.
Regarding your concerns about pricing, our prices reflect the quality, design, and craftsmanship of our products, and we aim to provide transparency in our pricing across all platforms. We would also like to address your refund request. We do have a refund policy in place and are more than happy to assist customers who are not satisfied with their purchases. We’re sorry if our customer service communication didn’t meet your expectations; we are here to work with you and resolve any issues as smoothly as possible.
If you would like to proceed with a refund, please contact us directly with your order details, and we will make sure it is handled promptly. Your satisfaction is important to us.
Best regards,
Beautiful Light !
It took a long time to receive the goods, but the customer service provided the order information in time. Lights were very beautiful, as described. Very modern light for room, very bright and lights the whole area up.
6 novembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you so much for your kind review! We're delighted to hear that you love the lights and that they are brightening up your space as you envisioned. We sincerely appreciate your patience with the delivery process and are glad that our customer service was able to assist you promptly.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out. We’d love to continue serving you!
Best regards,
It’s perfect!
How perfect, I bought a lamp, it’s dimmable. I keep it on the warm light setting, it’s super light weight on the wall, easy to install. Super happy with this beautiful product!
16 novembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that the dimmable lamp is working perfectly for you and that it was easy to install. It's great that you love the warm light setting — it really does create such a cozy atmosphere!
Your satisfaction means the world to us, and we’re so happy you're enjoying your new lamp. If you need anything else, feel free to reach out anytime. We're here to help!
Thanks again for your support!
Best regards,
Slow delivery, cheap product.
Bought a couple of ceiling lights late November. One Turned up on the 23rd December, other one nowhere to be seen. Despite the .co.uk website this is a direct from China operation, similar to Temu but for lights. Quality of the light that turned up way more like £4 rather than the £60 I paid. Now have to brave the returns process. Wish I’d read these reviews first!!
UPDATE - other light came a couple of days later with bits hanging off. Offered 30% discount to avoid return. As others have said they have provided a China address for returns. The scam here is that they sell lights with virtually no value and make returns so expensive that it’s not worth sending back. Avoid them at all costs.
UPDATE - They have agreed and paid a refund. Not surprisingly they didn’t want the product back as the cost of postage is more than the product, this supports my previous view that this is a scam. I was fortunate that there was some damage to the product. If there hadn’t been I would have had to keep them. Tried to make me destroy them but I refused as you are not required to do this in the UK.
23 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback, and we’re sorry to hear that you are dissatisfied with your experience.
We would like to clarify that we did provide the shipping information for your order, and we try our best to communicate the estimated delivery times. As we ship most of our items separately due to different carriers, it’s possible that the second light has not yet arrived, but it should be on its way.
We also understand your concerns about the quality of the product, and we’re genuinely sorry it didn’t meet your expectations. We strive to offer high-quality lighting, and we take feedback seriously to improve our products and services.
If you would like to proceed with a return, we are happy to assist you with the process. Your satisfaction is important to us, and we’d love to find a solution that works for you.
Best regards,
Nowhere to be found
They told me the item was shipped on 12/8 but when I go to click on the shipping link it doesn't exist. There's no record of the shipping 12 days later. I've tried emailing twice and received no reply. We put in the order on 12/2 and now 18 days later are nowhere near closer to getting these items. UPDATED - they list two different tracking numbers between the email and website, neither works.
Order #4966.
Updated 1/3/24: Order finally arrived today. We haven't installed the new lights yet, so will update once we do. I will say, they did finally respond to customer service emails only after I made this review.
18 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback. We’ve already replied to your previous email with an update on the logistics status. As of now, everything is proceeding normally with the shipment.
We understand that shipping delays can be frustrating, and we are here to assist you if you need any further support. Please feel free to reach out if you have any other concerns, and we’ll do our best to address them promptly.
Best regards,
My experience with this company gets…
My experience with this company gets worse with every encounter. Not only is the product NOT what the advertise, but The absolute worst customer service. In order to return something that is garbage you have to pay for shipping. No matter how many requests you make they continue to try to persuade you to keep it.
Do NOT BUY ANYTHING FROM THIS COMPANY.
Added to review following lampsmodern response: completely untrue. I DID deal with agents. More than once.
You are lying if you are suggesting that you would handle it differently! if that is true, by all means refund my total cost; not just the 30% that you said was your max offer.
18 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
We are truly sorry to hear that your experience with our product and customer service did not meet your expectations. We always strive to provide the best possible products and support, and we regret that we fell short this time.
We understand your frustration regarding the return process, and we want to assure you that we are constantly working on improving our services. If you haven’t already done so, please reach out to us directly so we can resolve the issue and discuss the return details further. Our goal is to ensure that every customer is satisfied, and we will do our best to assist you.
Again, we apologize for the inconvenience, and we hope to have the opportunity to better serve you in the future.
Best regards,
Company contact emails bouncing
I got an email saying my order (# 4752) was shipped 11/28. I have not received it yet. The email they sent gives a tracking number which shows as an invalid number when you try and track it. I’ve tried to reached out to multiple company emails multiple times and all emails have bounced. At this point I’m now having to call my cc and report this company.
Can you explain why your company’s emails are bouncing? Please give me an email address to use that works.
14 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you’ve encountered.
After reviewing your order (#4752), I can confirm that it is still within the normal delivery window. You can find the estimated delivery timeframe on our website for reference. As for the tracking number, we understand your frustration, and we are actively working on updating it.
We are currently in the process of contacting our logistics team to resolve this and will provide you with a valid tracking number as soon as possible. We truly appreciate your patience and understanding while we work on this.
If you have any other questions or concerns, please don’t hesitate to reach out.
Best regards,
Quality is so so poor
Quality is so so poor
When I asked for refund they asked me to return to China address.
At the end I return to London address and got the refund.
Please Avoid !!!
14 novembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We’d like to clarify that, as we do not currently have a UK address for returns, the returned item wasn’t received by us, and we were unable to recover the product. In this case, we provided the refund as a gesture of goodwill, hoping to resolve the issue to your satisfaction, despite the fact that this resulted in both a financial and inventory loss on our part.
We understand your frustration and truly regret that the process was not clearer. Please feel free to contact us if you have any other concerns, and we hope to serve you better in the future.
Best regards,
Wouldn't Bother
Been waiting 10 days and order hasn't even been dispatched yet, have messaged to cancel the order and get a refund LPUK14290
27 novembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any confusion caused.
We checked our email records but couldn't find any messages regarding your request to cancel the order. We also want to let you know that your package was dispatched on December 5th, within the standard shipping timeframe. Once shipped, we updated the order status in our system, and you can view the tracking details by logging into your account.
If you have any further concerns or questions, please don't hesitate to reach out. We're here to help and ensure you receive your order as expected.
Best regards,
Beautiful Lamps but Slight Delay
I recently bought the Nordic Multi-Head Island Lamp, and it’s truly a statement piece. The only downside was a small delay in shipping, but customer service kept me informed the whole time. The product is worth the wait, and I’m very happy with my purchase.
3 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
You can respond to the customer’s review with something like this:
Thank you so much for your kind review! We're thrilled to hear that you love the Nordic Multi-Head Island Lamp and that it's become a statement piece in your home. We truly appreciate your understanding regarding the slight delay, and we’re happy we could keep you informed throughout the process. Your satisfaction means a lot to us, and we hope the lamp continues to bring beauty to your space for years to come. Please don’t hesitate to reach out if you need any assistance in the future!
Best regards,
LPUK15073
LPUK15073
Please do not buy from this website. It is not a U.K. company. All product shipped from China. However, they have a Hong Kong address on the website for some reason. I thought this is a company based in the U.K. as their website end with U.K. The light I ordered is £149 on their website. I found it is only £30 somewhere else. Everytime when you want to cancel your order, they would say the order is dispatched although they haven’t dispatched it at all. The order was placed on 5th Dec night time in China. And the timeline for dispatch is 5-7 working days. They cannot dispatch the item on 6th Dec. Now they state that order has been dispatched and no dispatch email sent to me at all. Upon checking the order on their website, the order is “awaiting fulfilment”and not dispatched at all. They are lying!
Update: I put through chargeback in regard the transaction to Amex and they have to cancel my order now. Upon checking their website and reviews, not even a bad review at all which is unusual. Look at the reviews here and compare them to reviews on their website. Be honest and transparent is the key to business.
5 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback. I understand your concerns and would like to clarify the situation. Once we dispatch an order, our system automatically updates the status to "shipped," and you can see this change on your order page. This is a standard process, and there is no intent to mislead customers.
If you have any further questions or if there’s anything else we can assist with, please feel free to contact us. We are committed to providing quality service and will address any concerns you may have.
Best regards,
Avoid this company!!!
Avoid this company!!!
Ordered 26th November and haven’t heard from them since! Sent emails and no response. I would like to have a full refund now as read reviews and the quality isn’t good.
2 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
We understand your frustration and would like to clarify the situation.
Please note that the estimated production and shipping times are clearly mentioned on our website to ensure transparency. As your order was placed on 26th November, it is still within the expected timeframe.
Regarding your emails, we strive to respond promptly to all inquiries. If you haven’t received a reply, it might be due to a technical issue, and we’ll investigate this immediately.
We are committed to ensuring your satisfaction and would be happy to provide an update on your order. Please don’t hesitate to contact us directly.
Thank you for your understanding.
Best regards,
Do not buy
Do not buy. Products come from china and are cheap and nasty. I've been told £65 to return by post office. The website suggests that you can return hassle free and it is a UK company. The small details under exchange and returns advises that if you don't like the shite they've sent then you foot the bill to ship it back.
18 novembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
We are truly sorry to hear about your dissatisfaction and regret any inconvenience caused. We strive to provide accurate information and quality products, and it’s disappointing that your experience did not reflect this.
To address your concerns:
Our products are designed and tested to meet high standards.
Regarding returns, we aim to make the process as smooth as possible. We apologize if there was any confusion about the return policy. We’re happy to assist with resolving this matter—please contact us, and we’ll work with you to find the best solution.
Your feedback is valuable, and we’ll use it to improve both our products and customer experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Best regards,
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