Awful overpriced product, half my order hasn’t even arrived yet, I hope it doesn’t because the quality is absolutely awful. This website is a con. DO NOT BUY
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Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirme... Leggi di più
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BUYER BEWARE- the web site is super dodgy, not based in the UK and with appaling delivery timelines and communication. Would have bought from others if this were made clear. It has been well over a mo... Leggi di più
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We messed up the installation of the ceiling lights we bought and needed replacement parts. I contacted the team unsure whether I could get replacements and yep, they had them no problem and were supe... Leggi di più
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2,0
Scarso
195 recensioni
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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I was super pleased with the product…
I was super pleased with the product from this company. the Light was exactly as pictured and extremely easy to install. It came with all the necessary hardware, and one thing I loved was the globe on it was so lightweight. My husband and I were shocked, we didn't realize it was so lightweight until we picked it up.
Full transparency the shipping did take longer than what I am use to in the age of free next day delivery shipping; however, their customer service was stellar, I sent them a message regarding my package and I received a response the very next day with a very detailed response about the logistics of my package delivery, and received my package within the next few days.
31 marzo 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
We truly appreciate your thoughtful and detailed review! We're delighted to hear that you loved your light and found the installation process easy. It’s great to know that the lightweight design was a pleasant surprise for you and your husband!
We also appreciate your patience with the shipping time, and we're so glad our customer service team could provide you with timely updates. Your support and understanding mean the world to us!
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future!
Best regards,
Exceptional lights and customer service
I recently received these garden outdoor lights, and I couldn’t be happier with them! They are beautifully designed, easy to install, and add the perfect warm, inviting glow to my outdoor space. The quality is exceptional, with a sturdy build that feels durable enough to withstand all weather conditions.
As soon as I set them up, my garden felt instantly transformed—cozy, stylish, and perfect for relaxing evenings outdoors. Whether you’re looking to enhance your patio, pathway, or garden, these lights are an absolute must-have! Highly recommend them for anyone wanting to elevate their outdoor ambiance.
24 marzo 2025
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
Thank you so much for your kind words and the 5-star review!
We’re thrilled to hear how much you love the garden lights and that they’ve added such a warm, inviting glow to your outdoor space.
It’s wonderful to know that the design, ease of installation, and durability met your expectations—we take pride in creating products that combine quality and style.
Your feedback about the transformed ambiance of your garden truly made our day! Recommendations like yours mean the world to us, and we’re so grateful you took the time to share your experience. If you ever need anything else, don’t hesitate to reach out. Wishing you many more cozy evenings under those lights!
Warm regards,
From Bad to Great
I can’t lie, my experience started off bad - received one light smashed and the other fine.
Was really disappointed as communication was initially poor…after a few emails to and from we got back on track - and true to there word the replacement was delivered fine within 10 days. The quality of the product is great. Overall they turned my experience around for which I’m grateful
10 marzo 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for taking the time to share your honest feedback and for giving us the opportunity to turn your experience around.
We sincerely apologize for the initial issues you encountered with the damaged product and the communication delays—this is certainly not the level of service we strive to provide.
However, we’re thrilled to hear that our team was able to resolve the situation to your satisfaction and that the replacement arrived promptly and in perfect condition.
It’s wonderful to know that you’re happy with the quality of the product and that we could restore your trust in us.
Your understanding and patience mean a lot to us, and we truly appreciate your kind words. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you for choosing us—we’re grateful for your support and look forward to serving you again!
Warm regards,
Overall
Overall, I'm happy with my purchase and would recommend their products.Very easy to install if you have basic electrical experience. Wife likes the uniqueness of the design. Good light output.
28 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
Thank you for your feedback!
We're glad to hear that you found the installation easy and that your wife likes the unique design.
We appreciate your recommendation and are happy that you're satisfied with the light output.
If you ever need any assistance, feel free to reach out!
Beautiful light fixture
I recently purchased pendant light from Lampsmodern, I love these lights. They are simple but really beautiful and timeless. The metal is very nice looking and the glsss globe is very nice. Nothing too flimsy.
10 febbraio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you love your new pendant light and that it has met your expectations. Our goal is to provide timeless, high-quality designs, and we’re so glad that the metal finish and glass globe resonated with you.
Your kind words mean a lot to us and inspire us to continue delivering beautiful, well-crafted lighting solutions. If you ever need assistance with anything else or have questions about future purchases, please don’t hesitate to reach out.
Thank you for choosing us—we truly appreciate your support!
Warm regards,
I am obsessed with my light I just…
I am obsessed with my light I just received. It’s such good quality and arrived so quickly!
15 marzo 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you so much for your kind words!
We're thrilled to hear that you love your light and that it arrived quickly.
We take great pride in our quality, and it means a lot to know you’re happy with your purchase.
Enjoy your new light!
Not a legit company
I ordered 5 lamps that say they were delivered at the same time, but I only received two on two separate days. I have different tracking numbers on my confirmation email and on the website. On the website, it says the 3 missing lamps have still not been picked up for delivery, and it has been a month. I had emailed and paid extra for expedited shipping, and they were responsive then, but not now. Please contact me regarding my request to cancel the remainder of my order, order LPUS5545.
12 marzo 2025
Non scritta su invito
Risposta di Lampsmodern
Hello, we understand your concern and appreciate your patience.
We have checked your order LPUS5545, and it is still within the normal processing and shipping timeframe stated on our website.
Due to shipping restrictions, we send each lamp in a separate package, which can result in different delivery times.
The remaining lamps are still in transit and should arrive soon. Please rest assured that we are monitoring the shipment, and we will provide any updates as soon as possible.
Let us know if you need further assistance!
1 of 2 lights finally turned up today…
Updated. 26/3/25
Finally received the final light, after taking it out of the flimsy box it is cracked and broken, the first light had the ceiling piece missing so is unusable. The website makes out that it is a UK company but IT ISN'T it is from CHINA so please be mindful of this.
**I would like a full refund for both lights as they are unusable**
1 of 2 lights finally turned up today and it had the main part missing that link it to the ceiling, second box no where to be seen, have sent an email but no reply. I have now read all the reviews and fear that the second box is unlikely to turn up but to return the faulty light is going to cost an absolute fortune. I don't have money to throw away, this took a lot of time to choose these items I now feel like I have been scammed. Really very unhappy.
11 marzo 2025
Non scritta su invito
Risposta di Lampsmodern
Hello, we sincerely apologize for the inconvenience you've experienced.
We’ve reviewed your order, and it is within the normal shipping timeframe as indicated on our website.
Due to shipping restrictions, each light is sent in separate packages, which can cause varying delivery times.
It seems the missing part might be part of the second package, and we suggest checking with the carrier for further updates.
Could you please provide your order number so we can assist you further and resolve this issue as quickly as possible?
We’ll do our best to make sure everything is in place. Thank you for your patience.
Beautiful modern lights
Beautiful lights we set up in kitchen. Look very modern and nice and bright lighting. Highly recommend.
9 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Hello,
Thank you so much for your kind words! We're thrilled to hear that the lights look beautiful in your kitchen and that they’re providing the bright, modern lighting you were looking for. We truly appreciate your recommendation!
If you ever need any assistance, feel free to reach out.
Best regards,
Love it
Very impressive light. Looks super clean and stylish, can work in most rooms and it's very bright even in the warm colour that I selected. It looks great and I'm really impressed with it.
28 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Hi,
Thank you so much for the wonderful review! We’re thrilled to hear that you love the light and that it adds a stylish touch to your space. It’s great to know the brightness and warm color are just what you were looking for.
We really appreciate your feedback, and we’re so glad you're impressed with your purchase. If you need anything else, feel free to reach out—we’re always happy to assist!
Best regards,
Lovely
Was worried that these wall lights would not be bright enough but they light my bedroom lovely. They are also aesthetically pleasing on the eye.
29 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Hi,
Thank you so much for the wonderful review! We’re so happy to hear that the wall lights are brightening up your bedroom and that they’re also pleasing to the eye. It’s great to know they’re just what you were hoping for.
We really appreciate your kind words and support. If you ever need anything else, feel free to reach out—we’re always here to help!
Best regards,
Scam!
I ordered a lamp back in November it’s now February. The tracking number initially given to me didn’t work. Then my attempts to reach their customer support email were undeliverable. Finally someone said i would be receiving in a few days because it was at the port in Long Beach and that was over a month ago. Such a scam. I’ll be reporting this to my bank. I want a full refund for order #LPUS4752
14 novembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback. I’m truly sorry for the frustration you've experienced with your order, and I want to clarify the situation.
Your package actually arrived at the port on December 16th. Unfortunately, it has been delayed due to customs inspection, and it has not yet been released. We completely understand how frustrating this must be.
To resolve this as quickly as possible, we processed a full refund for your order previously. You should have received this refund by now. If you haven't seen it yet, please check with your bank or payment provider, as it may take a few business days for the transaction to appear.
We sincerely apologize for the inconvenience this has caused and appreciate your understanding.
Best regards,
Ships from China
Ships from China. Shipping took over a month. Horrible customer service. Quality terrible. Glass had chips and bubbles. No response to concerns. Do yourself a favor and avoid this company!
29 dicembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
I’m truly sorry to hear about your experience with your recent order. I can understand your frustration with the shipping delay, product quality, and lack of communication, and I want to sincerely apologize for not meeting your expectations.
We take customer concerns very seriously, and I regret that you didn’t receive the support you deserved. I’d like to resolve the issues you’ve mentioned regarding the damaged glass and ensure you’re completely satisfied with your purchase. If you’re open to it, please reach out to me directly at service@lampsmodern.com or reply here so we can immediately address your concerns and arrange for a replacement or refund as appropriate.
Your feedback is invaluable to us as we strive to improve our service, and I genuinely hope we can turn this experience around for you.
Again, I apologize for the inconvenience and look forward to resolving this matter for you.
Best regards,
Hugely disappointing
I ordered 2 lights from this company, both took around 3 weeks to arrive. Quality is poor, decided to keep one and send the other back. Received a return address, China, a surprise at the time as returns were supposed to be easy and like many I thought I was dealing with a UK company.
It cost me £46 to return, to receive a partial refund. I now have been charged a further £56 as the parcel didn't clear the customs in China and the customs decided to return the parcel to me. Be pleased you don't receive a return address as its probably cheaper.
To say I am disappointed is an understatement!
11 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
I’m truly sorry to hear about your disappointing experience with both the product quality and the return process. I completely understand how frustrating this must be for you, and I sincerely apologize for any confusion caused by the return address and the unexpected fees.
If you're open to it, I’d like to assist you in resolving this issue. Please let me know if there’s any way we can help with the return or provide further support to make up for the situation. We take all customer feedback seriously and will do everything we can to improve in the future.
Once again, I apologize for the inconvenience, and I hope we can make things right for you.
Best regards,
I ordered two ceiling lights and have…
I ordered two ceiling lights and have made contact with this company several times to establish delivery date. The Royal Mail code I was given for tracking comes up as non existent on Royal Mail tracking website. This website is evidently a scam. I have contacted my bank in an effort to follow up on this. Do not order from this site.
29 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Hello Julie,
Thank you for your message.
We shipped your parcels on January 23rd, and they are expected to arrive within 10-15 working days.
Tracking Number: 42093050026157 & 42093050026156. You can track your shipment here: https://www.17track.net/en
As your parcels are shipped by air, please note that the shipping information for your parcels will not be updated until your parcels arrive in the UK to be picked up by DHL.
Additionally, due to air freight size limitations, most of the items have been shipped in separate packages, with each parcel containing one light. As a result, the deliveries may not arrive at the same time.
We appreciate your patience and understanding. Thank you for your continued support.
Best regards,
Lampsmodern Customer Support Team
Terrible terrible quality products
Terrible terrible quality products. What is not made clear on website is that everything is shipped over from China despite having .co.uk in the website. They are a chinese company based in china hiding under a uk website. Customer service is existent and I am in the process of receiving a full refund for my items but only after threatening to call the bank and report them for fraud. Just avoid at all costs.
27 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
I am truly sorry to hear about your dissatisfaction with our products and service, and I appreciate you taking the time to share your experience. I understand how frustrating it must be to feel misled, and I apologize for any confusion regarding our company’s operations.
We strive to provide high-quality products and excellent customer service, and I’m sorry that we did not meet your expectations. I can confirm that we’ve processed your refund, and I hope this resolves the situation for you.
If you have any further concerns or questions, please don’t hesitate to reach out to us directly. We’re committed to improving based on the feedback we receive and will take your comments into account to make necessary changes.
Thank you for your understanding.
Best regards,
Scam
Scam. They sent us a fake lamp and then pretended to give us a refund when we reported it fraud to our credit card company. Then they told us our credit card company was withholding the funds. Then we passed the period where our card could refund us because of this. Avoid at all costs. We've been fighting them since October.
Edited to reply to Lamps Modern: oh yeah? Because our bank said that your suggestion to wait a few months until the matter was closed is EXACTLY why we couldn't get our money back. Because you were putting us off until the matter was closed. There are ways to refund people their money for a faulty broken product (our lamp arrived broken). Find a way to do that. Here is our order number LPUS4130
Find a way to refund us for your fake, broken product, and I'll take down this review. Otherwise, everyone will know that this is part of your scam. It's been since October and we haven't seen a cent. And by the way, we still have your broken lamp in our garage.
24 ottobre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
I’m truly sorry to hear about your experience, and I understand your frustration regarding the refund process. We take all customer concerns seriously, and I want to provide some clarity on the situation.
Once a dispute is opened with a credit card company, the funds are locked until the dispute is resolved. This means the matter is handled between the issuing and receiving banks, and the final decision rests with the banks involved. Unfortunately, this means that once the dispute is raised, it may take time for the banks to process and reach a resolution.
If you’re still facing issues with your refund, I encourage you to reach out to both your issuing and receiving banks to review the dispute process and their specific dispute resolution timelines. I sincerely hope this matter can be resolved soon, and if there’s anything else we can assist with, please let us know.
Again, I apologize for the inconvenience and confusion, and thank you for your patience during this process.
Best regards,
Avoid avoid in china and dangerous product
Brought a light from here over £80. The email address is .Co.ukbut guess what it's in China took 3 weeks to arrive, all in a box in parts you have to wire it together and put it all together yourself. The LED and the strip bits cut out and put under awful cheap plastic cover that moves so can't be replaced.you need an electrician for this. The company don't answer you when you say you want a return. Cheap Chinese rubbish don't be fooled like many others were
Also trading u der Gleamlamp. No safety British kite mark prob a fire hazard.avoid
23 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
I’m very sorry to hear about your disappointing experience with your recent purchase. I completely understand your frustration with the product quality and the installation process, and I truly apologize for any confusion regarding our company’s location and operations.
We aim to provide clear product instructions and safety information to ensure a smooth customer experience, and I’m sorry if this wasn’t the case for you.
Regarding the safety concerns, I’d like to reassure you that our products are manufactured to meet international standards, and the components, such as the LED strips, are designed for safe use.
However, if you’re uncomfortable with the assembly or installation, I recommend having a qualified electrician assist with setup to ensure everything is done safely and properly.
As for the return request, If you’re still interested in returning the product, please let us know, and we’ll guide you through the return process as quickly as possible.
We take customer feedback seriously and will review your concerns to improve our communication and service moving forward.
Once again, I’m sorry for the inconvenience and disappointment, and I hope we can resolve this for you.
Best regards,
Returns nightmare.
I wished to return the items and after several emails and an increase in refund, now 40%, I have received an address in China to return the items to.
Having purchased the lights from what I believed to be a UK company and expected to be able to return them to a UK address should there be a problem. I'm less than impressed and will be more careful when making purchases online.
14 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear jmac,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced during the return process.
We understand your frustration and regret that our return address did not meet your expectations. We strive to provide transparent service and efficient solutions for all our customers.
If there’s anything further we can do to assist or improve your experience, please don’t hesitate to contact us directly. We value your input and will continue working to enhance our processes.
Thank you for bringing this to our attention, and we’re sorry again for any disappointment caused.
Best regards,
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY. Never did get a return address and, just as I thought, my return deadline has passed. Despite giving them my e-mail address and order number each 6 times I never received the address needed to return my items. This is maddening to say the least. How do these businesses get away with this??
16 gennaio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback, and we’re truly sorry to hear about your frustration with the return process.
We have carefully reviewed our records and could not find any emails from you regarding this issue. It’s possible there may have been a miscommunication or an error in the email address used to contact us.
After receiving your feedback, we have provided assistance to address your concerns.
If you still have any unresolved issues or further needs, please don’t hesitate to reach out. We are here to help and want to ensure that your experience improves moving forward.
We sincerely apologize for any inconvenience and appreciate the opportunity to make things right.
Best regards,
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