Awful overpriced product, half my order hasn’t even arrived yet, I hope it doesn’t because the quality is absolutely awful. This website is a con. DO NOT BUY
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Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirme... Leggi di più
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BUYER BEWARE- the web site is super dodgy, not based in the UK and with appaling delivery timelines and communication. Would have bought from others if this were made clear. It has been well over a mo... Leggi di più
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We messed up the installation of the ceiling lights we bought and needed replacement parts. I contacted the team unsure whether I could get replacements and yep, they had them no problem and were supe... Leggi di più
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2,0
Scarso
195 recensioni
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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The product was terrible quality and…
The product was terrible quality and was shipped from china. I do not trust the electrics. It was very unclear that it was coming from china. The no quibble refund amount is confusing. I want to return the item and obtain a refund but they are saying I now have to return to china at my expense! Avoid.
25 luglio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
We're truly sorry to hear that you’re disappointed with your purchase.
Please rest assured that all of our lighting products are designed to meet U.S./UK electrical standards, and many of our customers are very satisfied with the quality. However, we understand that our products may not suit everyone's preferences.
Regarding the return, we do accept returns and issue full refunds. As clearly stated in our policy, for returns due to personal reasons (such as not liking the product), the return shipping cost is the responsibility of the customer, and the return goes to our overseas warehouse.
We understand your frustration and are happy to help. If you could please contact us via email with your order number, we will do our best to assist you and make the process as smooth as possible.
Thank you for your feedback—it helps us improve.
Warm regards,
I've had an easy and very friendly…
I've had an easy and very friendly experience with support!
25 luglio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you so much for your kind words! 🌟
We're thrilled to hear that you had a smooth and friendly experience with our support team. Your satisfaction means the world to us, and we’re always here if you need anything in the future.
Wishing you all the best with your project!
Warm regards,
I made an order for 4 lights
I made an order for 4 lights, which were very expensive - for some reason they charge for a 'worry free purchase' which means you will get a refund should items arrive damaged. This should be the standard anyway, but given how much I paid for them, I figured paying extra was worth it.
My items were shipped in different packages so 2 arrived fine and undamaged. The remaining 2 are completely broken, glass shattered etc.
I've tried using their chat bot on their website. It tells you they're connecting you with someone, but no one ever connects.
I've sent three emails since to chase up my refund/replacement and have had no response which is completely unacceptable.
I will continue to chase until this is resolved but to save you peace of mind, I would avoid this company until they start to do right by their customers.
UPDATE:
I've sent three emails asking about my replacement/refund and no response. I write a review on here and they replied within a day.
I find it odd that you say 'We’ve carefully checked our system but have not been able to locate any of your previous emails regarding this issue.' When in fact, I did get a reply the first time I raised this problem. The reply was received on 20th July. So I find it bizarre that you have 'carefully checked' your system and found absolutely no email regarding my issue when I have a paper trail.
Furthermore, there is no way for me to send/attach a screenshot on here, so how exactly am I meant to provide this (again)? I've sent you screenshots via email on several occasions.
I wait to hear from you.
UPDATE:
They replied confirming they will be sending a replacement however two items have been damaged, not one. They have not confirmed that they will be sending and replacing two lights. Of course as usual, I've emailed them to ask and no response yet so chased yet again.
They also did not provide any tracking number so I cannot see if or when this will be delivered and track the status. This is ridiculous. If you are going to replace, please ensure they are well wrapped so nothing arrives broken and give me a tracking number.
I will chase this up again if no response.
UPDATE:
I've now had a response that the two replacement lights will be sent. I've literally no idea when to expect this (I asked for a tracking number to make sure I can be home) but I've not got anything yet which is disappointing. I've also asked them to make super sure the items are well packaged so that the same thing doesn't happen again and find them damaged. Will wait and see and update my review once again.
UPDATE
They've continued assuring me the replacement items are now shipped and on the way. I was told by yesterday there would be a tracking number(s) they would provide so I can make sure to be home. Still no communication. This is so poor customer service. I'm tired of chasing for something that I have paid a hefty amount of money for. I will be following up if nothing happens or they arrive damaged once again.
FINAL UPDATE:
Both replacement lights were delivered. One was undamaged, the other, two of the glasses were broken. Thankfully, there were some spares in the box so I was able to replace them myself. It's such a shame this whole process was stressful and arduous because they look beautiful when fixed but there were so many issues it eclipsed the whole experience. I will however, despite all that, say thank you to whomever gave me communication in the end. I am appreciative.
22 luglio 2025
Non scritta su invito
Risposta di Lampsmodern
Hello,
Thank you for reaching out, and we're truly sorry to hear about your experience.
We’ve carefully checked our system but have not been able to locate any of your previous emails regarding this issue. It’s possible that there may have been a technical issue or the message didn’t reach us successfully. We sincerely apologize for any inconvenience caused.
To assist you as quickly as possible, could you please provide your order number and, if possible, photos of the damaged items? Once we receive this information, we’ll immediately work on sending replacements or processing a refund, depending on your preference.
We appreciate your patience and understanding, and we’re committed to making this right for you.
Warm regards,
Appalling customer service
Appalling customer service. Took ages to arrive as clearly shipped from China. Arrived in dreadful condition. Numerous requests to cancel or return the item were dodged with offers of discounts. Now they want to charge me shipping to return an item that arrived in a seriously damaged box, but still haven't given me return instructions. Waste of time and money. Avoid them at all costs.
19 luglio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your order and the inconvenience it has caused.
We understand how frustrating delays and damaged items can be, and it is certainly not the experience we want for our customers. Please be assured that we take your concerns very seriously.
To help resolve this quickly, could you kindly provide us with your order number and photos of the damaged packaging and product? Once we have this information, we’ll work with our logistics and customer service teams to arrange a suitable return solution, including providing clear return instructions.
Your satisfaction is very important to us, and we appreciate your patience as we address this matter.
Warm regards,
Really dissatisfied with the level of…
Really dissatisfied with the level of service. Been trying to get in touch with them for a delivery date but still no luck. Tried their live chat which is a waste of time. I needed them lights for next week. After reading the reviews, I wish I didnt order them as it probably wont come in time. Really angry and upset at the moment as I have spent £180
9 luglio 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
I’m truly sorry to hear about your experience and how frustrated and upset you feel. This is absolutely not the level of service we strive to provide, and I sincerely apologize for the delays and lack of timely communication.
I completely understand how important it is for you to receive your lights on time, especially with your project deadlines approaching. Please know we’re taking your feedback very seriously.
I would love to personally help resolve this for you as quickly as possible. Could you please email me with your order number or any details, so I can check the status right away and see what we can do to either expedite your order or offer an alternative solution?
Again, I’m very sorry for the inconvenience and for letting you down. We appreciate your business and would like the chance to make things right.
Best regards,
3 months wasted chasing 3 basic lamps.
I ordered 3 lamps from LampsModern however after a couple weeks I received only 1 lamp from China. I raised a complaint over email and was told that the other 2 are on their way. A few weeks later I received the 2 lamps however they were not the same ones I ordered. I raised another complaint on email and was told to send photos of what I received.
After doing all of that I was told they will send me out another 2 replacement lights. a few more weeks later I receive only 1 light... open the package to find a broken lamp. So I emailed them back again with photos of the broken light and asked why I only received one when I should be getting 2? they said they will rectify it.
Since its been another 2 weeks and still nothing, they replied back to me saying that there has been a delay in customs? I've finally given up and requested a refund which they said they will do... and guess what? Another week later and still no refund.
So I called them to find out whats going on and when I pushed for an update all of a sudden I get an email from PayPal with my refund is being processed.
It feels like the company is run by a couple of inexperienced people who can't keep on top of their orders. The website shows nice products however it's all coming directly from China not from the UK. You may as well just order from Ali Express. 3 months wasted chasing 3 basic lamps.
26 giugno 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
I’m truly sorry and deeply concerned to read about your experience. It’s clear that we’ve let you down at multiple stages, and I sincerely apologize for the frustration, wasted time, and disappointment you’ve endured over the past three months.
Your order journey should have been smooth and efficient, and instead it turned into a series of delays, mis-shipments, and communication gaps that are completely unacceptable.
To clarify a few points:
Could you please tell us your order number?
I absolutely understand how you feel — your feedback about the long wait and repeated errors is valid and extremely important to us. We’re already reviewing our processes internally to prevent such situations in future, including improving:
Quality control before shipment
Accuracy in replacement dispatches
Communication updates during customs delays
Faster handling of refunds
Although I know this cannot undo the frustration you’ve experienced, I’d like to express my sincere apologies again and to thank you for taking the time to share your detailed feedback. It helps us identify where we need to improve.
If there’s anything further I can do to assist or if you’d like to discuss this directly, please feel free to contact me. I’m here to help.
Best regards,
I ordered three ceiling lights and only…
I ordered three ceiling lights and only received two I emailed them to complain and I have no response avoid ordering from here
19 giugno 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
I’m very sorry to hear about your experience and completely understand how frustrating it is to receive only part of your order and feel like you haven’t been heard. Please accept my sincere apologies for the delay in responding and for the inconvenience caused.
I’d like to clarify that for larger orders, we often ship items in separate packages . This is why you may receive your items in multiple shipments instead of all in one box.
I’m concerned that you haven’t received a reply to your email. Could you please email me directly with your order number so I can personally check the status of your missing light and make sure it’s sent to you as quickly as possible?
Thank you for bringing this to our attention, and again, I’m very sorry for the trouble this has caused. We’d love the chance to resolve this for you.
Best regards,
Helpful staff
I needed to get in touch with Lampsmodern about my recent purchase. The staff replied quickly to my messages, answered my questions clearly and provided a helpful solution.
12 giugno 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you so much for taking the time to leave us a review and for your kind words! We’re thrilled to hear that our team was able to respond quickly, answer your questions clearly, and provide a helpful solution.
Your feedback means a lot to us, as we’re always striving to provide excellent service and ensure our customers have a smooth experience from start to finish.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Thanks again for choosing Lampsmodern, and we hope you enjoy your purchase.
Best regards,
Great quality and affordable
The customer service is great, they stay on top of everything. Also the quality was very good. I purchased twice from them and was very satisfied both times. They are also affordable and in this day and age, who doesn't love that.
Will be purchasing from them again.
3 giugno 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you’re happy with both the quality of our products and the level of service you received.
It means a great deal to us to know that you’ve chosen to shop with us more than once and that you find our products both high-quality and affordable—that’s exactly what we strive for. In today’s world, we agree that great value and reliable service make all the difference!
Your kind words truly motivate our team to keep working hard and improving every day. We look forward to helping you with your next project whenever you’re ready.
Thanks again for your trust and support!
Best regards,
DO NOT BUY This is from CHINA NOT UK…
BE CAREFUL. Firstly, CHINA website NOT UK as the names suggests and NOTHING is stocked in the UK. No assembly instructions come with the lights, so you have to email them. When I sent photos showing light was faulty they offered me discount if I repurposed, and when I refused to accept, they upped the discount - this happened four times. Eventually they told me to show photos of light being disposed off in order to get refund - thankfully and finally after too much hassle they have processed refund. Find a UK distributor, the lights looks great, but how can you mass produce a light where the holes are too small to accept connectors, that are all prewired!! Shame, a little more quality control and the products would be worth it.
9 giugno 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience and would like to clarify a few important points.
All of our lighting products are shipped in separate packages due to their size and fragility. This means that shipment arrival times may vary between items in the same order, which can sometimes cause confusion about delivery status. We always strive to provide clear tracking information for all packages so customers can monitor their shipments.
Regarding the faulty light and return process, please rest assured that we are committed to resolving product issues fairly. If an item arrives damaged or faulty, we encourage customers to contact us directly so we can assist with replacement or refund options. We understand that return shipping can be inconvenient, and we work with customers on a case-by-case basis to find the best solution.
We value all customer feedback as it helps us improve our service. Please contact our customer support so we can address your concerns directly and find a satisfactory resolution.
Thank you for your understanding.
Missing item from order
I am disappointed as I I received my order today and I am 1 light short . I should have read the reviews before ordering. The lights are not cheap and we are 1 light short.
The item is shipped from China.
4 giugno 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for your feedback. We’re sorry to hear that one light was missing from your order and understand your disappointment.
Please note that all our lighting products are shipped from our factory, and to ensure safe delivery, orders with multiple items are often sent in separate packages.
This means that items from the same order may arrive at different times. We always strive to keep our customers informed with tracking details for each shipment.
If you have not yet received the missing light, please contact our customer service team directly so we can help track the remaining package or arrange a resolution.
We appreciate your patience and understanding, and we’re here to assist you every step of the way.
Thank you,
still haven’t received my order after…
still haven’t received my order after weeks fake site don’t buy from here £150 down fake tracking being given
1 aprile 2025
Non scritta su invito
Risposta di Lampsmodern
Dear Customer,
Thank you for reaching out. Could you please provide your order number? We will check the shipment status for you right away.
All our shipments come with real tracking information, and we are here to assist you in locating your order.
Looking forward to your reply.
Best regards,
Still waiting for the ship to get to a…
Still waiting for the ship to get to a US port, it’s already been 36 days, Had I know it might take two months I would have bought something off Amazon.
6 maggio 2025
Non scritta su invito
Risposta di Lampsmodern
Hi,
We’re really sorry to hear about your frustrating experience. Your order was shipped promptly after production, but unfortunately, international sea shipping can sometimes be slower than expected due to port congestion or customs delays.
We completely understand how disappointing this is, especially when the wait is longer than anticipated. If you’re still waiting for the delivery, we’d love to check the latest tracking details for you or see how we can make this right. Please feel free to reach out directly so we can assist further.
Thank you for your feedback — it helps us improve.
LampsModern Team
Not worth the money
Can't say I'm that impressed with the ceiling light I bought. As previous comments say it came in many pieces that had to be put together and there were pieces missing. I couldn't be bothered sending it all the way back to China. Not worth the money in my opinion.
27 aprile 2025
Non scritta su invito
Risposta di Lampsmodern
Hi,
Thank you for taking the time to share your feedback — we're truly sorry to hear that the product didn’t meet your expectations.
Our lights are carefully packaged to ensure safe delivery, but we understand that assembly can be more involved than expected, and we sincerely apologize if any parts were missing. We would have been more than happy to ship the missing components or offer another solution if we had known at the time.
Customer satisfaction means a lot to us, and we’re always working to improve our product experience. If you’re still open to it, please feel free to reach out to us directly — we’d love the opportunity to make things right.
Best regards,
Beautiful lights!
So happy with my new lights, the quality is amazing and they elevate my living room perfectly!
25 aprile 2025
Non scritta su invito
Risposta di Lampsmodern
Hi,
Thank you so much for your wonderful review!
We’re thrilled to hear that you love your new lights and that they’ve brought the perfect touch to your living room. It means a lot to us to know that you're happy with the quality and design.
If you ever need anything in the future, we’re always here to help.
Enjoy your beautiful space!
Warm regards,
Great quality lights and fittings
Great quality lights and fittings.
Quick delivery and good communication from the company throughout.
Would definitely recommend.
17 aprile 2025
Non scritta su invito
Risposta di Lampsmodern
Hello,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you’re happy with the quality of our lights and fittings, as well as our service. Your recommendation means a lot to us!
If you ever need anything else, don't hesitate to reach out. We’d be happy to assist you again!
Best regards,
Really pleased.
Love the soft, ambient light this wall lamp gives my hallway. The quality feels solid, especially for the price. The screws included were a bit too short for our wall, but once replaced, everything worked great. Will definitely order again.
27 febbraio 2025
Non scritta su invito
Risposta di Lampsmodern
Hi there,
Thank you so much for your kind words and the wonderful 5-star review! 😊
We're thrilled to hear that you love the soft, ambient glow the wall lamp brings to your hallway. It means a lot to us to know you're happy with the quality and value.
We appreciate your feedback about the screws too—we’ll definitely look into that for future improvements.
Looking forward to serving you again soon!
Warm regards,
Superb lamps
U got a pendant light for my dining room and two outdoor lights for my garage.
The lights look stunning and of great quality.
Easy to assemble
3 aprile 2025
Non scritta su invito
Risposta di Lampsmodern
Hi there,
Thank you so much for the glowing 5-star review! ✨
We're so happy to hear that you love your new pendant light and outdoor lights — it’s great to know they’ve added both style and quality to your spaces. 😊
Glad the assembly was easy too! Your support means the world to us, and we can’t wait to help you with your next lighting project.
Warm wishes,
Beautiful lights
I received my chosen light in good time and great packaging, packaged well. The light shade is beautiful. I can’t wait to set it up. They have many lovely options. It was hard to choose.
8 aprile 2025
Non scritta su invito
Risposta di Lampsmodern
Hi there,
Thank you so much for your kind words and the 5-star review!
We’re thrilled to hear that your light arrived safely and that you love the shade — we can’t wait for you to get it all set up too!
We know how hard it can be to choose from so many beautiful options, and we’re so glad you found one you love. Thanks again for your support!
Warm regards,
WARNING DO NOT BUY
WARNING DO NOT BUY. the lights I bought came in parts in a small box that you had to assemble yourself without any instructions. To send these back, they had to be sent to china, no uk base apparently. How these are allowed to be sold in UK, is beyond me.
2 aprile 2025
Non scritta su invito
Risposta di Lampsmodern
Hi,
We're truly sorry to hear about your disappointing experience.
Our lights are carefully packaged for safe international delivery and do require some basic assembly — but we understand this should have been clearly communicated, and we apologize if that was not the case. We also provide installation guidance upon request, and we're always here to help walk you through it step by step.
As for returns, we currently ship directly from our factory and do not yet have a UK return base, which we understand may be inconvenient. We're actively working to improve our logistics and local return options for our UK customers.
Please reach out to us so we can make this right for you — whether it's a refund, replacement, or further assistance. Your satisfaction means a lot to us.
Kind regards,
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