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Valutata 1 stelle su 5

I don’t really make negative reviews, but their customer service is outright ridiculous. I have waited for about 3 to 4 months for my order. Plus, CHRIS had my orders wrong and they won’t respond ba... Leggi di più

Valutata 5 stelle su 5

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Leggi di più

Valutata 1 stelle su 5

DO NOT BUY FROM THEM! I ordered something that was confirmed but never arrived, received no communication about the order fulfillment or shipping and reached out to customer support via several channe... Leggi di più

Valutata 5 stelle su 5

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vaporizzatori

Scritti dall'azienda

KushCargo is the Worlds best Online Headshop and Smokeshop.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

173 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(173)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Kinda sus, but came through.

Kush Cargo had Amber Pax 3's which I'd been having trouble finding in stock anywhere. (Pax does limited runs of colors as an annoying marketing tactic). I ordered without doing any research on Kush Cargo beforehand.

After a few days of no activity, I was nervous that the product page was simply incorrect, and sent them an email.

Quality of the support was inconsistent at best, but I'm confident they are not bots, as another a review claimed.

They assured me the product would be sent, and after further pressing produced a label and tracking number. However, many more days went by without the package being scanned by USPS. Given all the bad reviews (and rarity of the product), this was alarming. It just seemed like they were stalling.

"Austin" claimed that USPS often doesn't scan packages on arrival, and the tracking will get updated once it gets to my city. Which sounded like more stalling. I've never experienced this as a sender or receiver of packages before.

Shockingly, it was true, and tracking updated once it was closer. I guess their local USPS facility is poorly run...?
Even better, the package actually contained what I ordered. (I was still so suspicious at this point that I video taped myself removing it from the mailbox and opening the package in case they sent the wrong thing, lol)

My take is that this is probably a small operation, and they don't have the resources to keep things running smoothly. This is what it felt like, and if the Better Business Bureau has correct data, Kush Cargo is a
Sole Proprietorship.

Tbh, it would be 3 stars if I thought it was a larger business.
If my size assumption is correct, and Kush Cargo / Austin sees this, my advice is to be up front about it and let people know that you are a small business.

An "About" page with a blurb about the history and maybe a photo of the owner would go a long way for potential new customers. This would work best if Austin is real, and the owner, and started this business because of how much he loves weed.

The other potential I see is that Kush Cargo is owned by some absentee investor who's never even smelled weed, is in it for the money, and is running an understaffed business to cut costs. In which case, yeah don't mention that...

tl;dr - Sus, but I got my order. Be patient if you try them.

23 luglio 2022
Non scritta su invito
Valutata 1 stelle su 5

This Company is A fraud I bought 6…

This Company is A fraud I bought 6 items only 3 came in my mail.. i try contact them only reply i saw was froma bot named Austin should seem it coming a company with no phone number loL FRAUD spent your money elsewhere..

13 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Was skeptical to buy because of…

Was skeptical to buy because of original reviews but! I’m very glad I took the risk- the Rig I bought is just amazing, I received it within 5 days counting just business days within 3 days!! Fantastic- I’m not sure what the people are going through with the negative reviews but they seem very dishonest compared to my experience. I’d recommend you guys a million times over and will definitely be buying from you again. For those here looking to see if you should buy- (YOU SHOULD!!!) they’re amazing. Could improve on phone support services instead of just emails but that’s really the only thing I can recommend change to. :)

23 febbraio 2022
Non scritta su invito
Valutata 1 stelle su 5

I ordered four boxes of billionaire…

I ordered four boxes of billionaire hemp wraps sweet stacks today's February 14th I ordered them in December and I get a notification that the package was delivered after communicating with the owner of this place for weeks and half the orders missing and he just blatantly ignores me now he is stealing people's money because he does not have the stuff in stock

14 febbraio 2022
Non scritta su invito
Valutata 1 stelle su 5

If I could give them 0 stars I would

If I could give them 0 stars I would. Ordered a rolling tray in July, it's August 23rd and I still haven't received it. Not even a tracking number! Emailed them and got no response after I asked for a refund. 0/0 not recommended, definitely won't be buying from Kush Cargo ever again.

23 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

So I ordered lion circus wraps on July…

So I ordered lion circus wraps on July 4th and I waited a month and I still never received them so I wrote them an email and they sent me an email back telling me oh they are on backorder and they don't have them yet they'll have them in a week.so after a week I email Austin and he says he's sending me a free glass piece and the lion circus wraps, so another week goes by and Austin sends an email saying I got a glass piece delivered but I never got a glass piece delivered,so I emailed Austin again and now he tells me he dropped the ball and forgot to send the wraps,so no wraps and no glass piece and it's August 18th and I ordered on July 4th,I order wraps every week and it will never be from kush cargo again

18 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Our order shipped fast and Austin's customer service was on point!

We ordered wraps we couldnt find anywhere to find out that they were out of stock as well. However, this was the first place that gave me answer as to why we hadnt been able to find the wraps we wanted anywhere anymore. Austin kept me up to date on my order. Finally, we just decided to go with some different wraps, not only did Austin make that process simple and easy, but he made worth the wait as well! Once we got our oder fixed, it shipped crazy fast! Will older from Kush Cargo again. Their products and customer service are unique.

27 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great Experience

Kush Cargo is my favorite place to order from. The selection is unique and the quality of the products they have is excellent. My order was shipped quickly and arrived perfectly. Customer service is outstanding. I had a small problem and my email was answered quickly and the issue was taken care of. Austin went above and beyond. This is the only place that I will continue to order from. Great selection, quality items at the best prices and extremely helpful customer service.

6 luglio 2021
Non scritta su invito
Valutata 2 stelle su 5

Might buy from here if I see something…

Might buy from here if I see something I can’t live without (I’ll still search on other sites before ordering from yours).

GOOD-The customer service was super prompt.

It seems like there was a disconnect between the ordering online and their business? Maybe I’m giving them more than they deserve.

Ordered two items. Tried to track these items by clicking on the links, it lead me to a site that said “forbidden”. I gave it another week. Same story, in all it was maybe a week an a half maybe two and a half.

Emailed and they said they were so sorry!!!!

They shipped my carb cap......

Where’s my torch????

By now it’s been a damn MONTH.

People look for something to enjoy in this industry and unfortunately, y’all disappointed. Thank you for promptly refunding my money on the torch. Since it would be cost more than it’s worth for fire anyways.

HOWEVER—— The carb cap THAT I FINALLY RECEIVED was beautiful. We’ll see how long it lasts. It has some lines in the glass that makes me question, but it’s just a beautiful piece.

11 giugno 2021
Non scritta su invito
Valutata 1 stelle su 5

Scam website

Scam website. Whether you order a pack of papers or a rig, you will not receive your package. If you wanna help then report them and the website for scam/fraud.

7 giugno 2021
Non scritta su invito
Valutata 1 stelle su 5

Stay away from Kush Cargo!

Stay away from Kush Cargo!! They only want your money!! I ordered A dab rig, first it didn't ship and when it did the irresponsible people? at Kush Cargo said it was delivered and it wasn't!! Liars are what they are!!!;

2 giugno 2021
Non scritta su invito
Valutata 2 stelle su 5

Not a scam, but poor service

Okay this place is legit but is a really disorganized operation. I purchased 4 hemp rolls from here and they did not ship my package until I emailed them a week after purchasing. Then they only sent me three of the item and one of the flavors was wrong. So overall nothing terrible just badly organized, there are much better options out there.

22 maggio 2021
Non scritta su invito

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