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Valutata 1 stelle su 5

I don’t really make negative reviews, but their customer service is outright ridiculous. I have waited for about 3 to 4 months for my order. Plus, CHRIS had my orders wrong and they won’t respond ba... Leggi di più

Valutata 5 stelle su 5

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Leggi di più

Valutata 1 stelle su 5

DO NOT BUY FROM THEM! I ordered something that was confirmed but never arrived, received no communication about the order fulfillment or shipping and reached out to customer support via several channe... Leggi di più

Valutata 5 stelle su 5

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vaporizzatori

Scritti dall'azienda

KushCargo is the Worlds best Online Headshop and Smokeshop.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

173 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

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3,0

Tutte le recensioni

(173)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Works for me

I think the product is a good product for ppl who love to smoke different ways the flavor it brings out of your product is great not a long prep time for heating and extra screens and cleaning material. Only negative is my product I smoke is too loud so it’s not acceptable in public areas but at home it’s a great product

29 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Never Received Item, Zero Communication

Purchased an item on March 27, no updates whatsoever. I have not heard from them despite multiple attempts to contact. I hope this business is not a scam. I would prefer to receive my item, please. Order #51404

27 marzo 2024
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

Very sorry about the delay in your order. We sent an email to address a necessary color change in the item you ordered, as the original color was temporarily out of stock. We requested your confirmation to proceed with an alternative option. Unfortunately, we have not received a response to that email, which has resulted in a delay in processing your order. Please check your spam inbox for our email so we can get this resolved for you ASAP.

Valutata 3 stelle su 5

Slow shipping & Unorganized Company

Ordered a carb cap & tether for the carta 2 on April 23rd & it’s April 28th & it’s still saying shipped label created USPS waiting item… I thought by ordering express shipping 2-5 days the package would be here by now & I’ve received 2 other packages from 2 different companies in this matter of time… I wouldn’t say scam but just very slow shipping and an unorganized company… Order (#51722) p.s. I have chronic pain & PTSD so that doesn’t help… Finally came on the 29th in stealth mode lol definitely 💯 will not be ordering from this company again!!! You’ll have a blessed day!!!

25 aprile 2024
Non scritta su invito
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Risposta di KUSH CARGO

Thank you for sharing your feedback, and we sincerely apologize for any confusion and inconvenience you've experienced. We understand how important timely delivery is, especially when dealing with chronic pain and PTSD. We're here to support you and ensure you receive the best service possible.

We want to clarify that our express shipping estimates are based on business days (Monday-Friday). While USPS tracking updates have been inconsistent recently, causing understandable frustration, your order was actually delivered on the 4th business day, ahead of our 2-5 business day timeline.

We regret to hear that you won't be ordering from us again, but please know we are committed to making things right for our customers. If there’s anything more we can do to assist you or improve your experience, please don’t hesitate to contact us directly.

Thank you for your patience and understanding. Wishing you health and wellness.

Valutata 1 stelle su 5

I made an order on 5/4 in which i payed…

I made an order on 5/4 in which i payed shipping for and I haven’t received any updates at all.I've seen similar stories and to be honest i believe this company might be a scam. This review is really the only thing i can do at this point but i would like a refund for order #51516. No point in receiving my order in two months or not at all :(

9 aprile 2024
Non scritta su invito
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Risposta di KUSH CARGO

Hello, you ordered last Friday on 4/5. Our warehouse is closed over the Weekend. Orders take 1-3 business days to ship out as per the order confirmation email. Your order went out Tuesday 4/9 which is the second business day from your order date. You will have it Wednesday or Thursday which is before your estimated arrival of the standard shipping timeframe you selected which is 5-11 business days.

Valutata 2 stelle su 5

I ordered a piece quite a few days ago

I ordered a piece quite a few days ago, I paid for Express shipping, 2-5 days and there website still only says order confirmed, preparing for shipment. I've tried to email and chat with there support, there is no phone number. I'm beginning to get highly frustrated and kinda bummed. Order number 51263

16 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible place to order from and they…

Terrible place to order from and they have terrible communication skills when it comes to customers and orders I ordered about ten items they literally sent one and had to swap out every other item with random items shipping took forever seems like a lot of false advertisement definitely won't recommend them or order from them again trust me don't waste your time or money

1 febbraio 2024
Non scritta su invito
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Risposta di KUSH CARGO

Thank you for taking the time to share your feedback on Trustpilot. We appreciate all feedback as it helps us improve our services.

However, we would like to kindly request that you provide us with the necessary order details to help us confirm the legitimacy of your order. Without this information, we are unable to address your concerns effectively.

Please feel free to reach out to our customer service team with your order details, and we will do our best to assist you promptly.

Valutata 2 stelle su 5

Takes more than a week to ship

Takes more than a week to ship
I understand they responded about my comment below which is why I gave 2 stars. I responded my apartment number the 16th & it’s not the shipped on the 22nd. So still bad service.

13 febbraio 2024
Non scritta su invito
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Risposta di KUSH CARGO

We noticed that the apartment number was omitted during the checkout process. This led to a delay in processing your order as we awaited the necessary details from your end following our initial outreach for this information.

Valutata 1 stelle su 5

WORST CUSTOMER SERVICE

My fiancé bought me a piece off this website. They provided a bs tracking # and apologized for the delay last week. Still no movement on my tracking number and zero response from customer service. If my product has not shipped in next 24 hours, I will have my bank take the funds back. Shady, shady, business….

12 febbraio 2024
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

Thank you for taking the time to share your feedback on Trustpilot. We appreciate all feedback as it helps us improve our services.

However, we would like to kindly request that you provide us with the necessary order details to help us confirm the legitimacy of your order. Without this information, we are unable to address your concerns effectively.

Please feel free to reach out to our customer service team with your order details, and we will do our best to assist you promptly.

Valutata 1 stelle su 5

worst online store i’ve ever bought…

worst online store i’ve ever bought anything from, was trying to cancel my order before shipping so i could get all my money back before they tried taking half of it for restocking fee but they ignored every email and sent it instead and i was gunna buy something more expensive than the item i accidentally bought😂and they have ZERO order cancelling info and not even a number to call if something like this happens

2 febbraio 2024
Non scritta su invito
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Risposta di KUSH CARGO

Hello Bentley, Very sorry for the extremely fast shipping time. You have been provided a pre paid return label to exchange for something else at no cost to you.

Valutata 5 stelle su 5

Best rig in my collection!!

Hello people, I ordered a rig for about 80$ and it’s honestly the best rig in my collection and I love it, hits really smooth and the quality itself is magnificent
I’ve payed more for other rigs and this one beats them all, I did pay for the shipping 2-5 business days
And got it in two days, will definitely be coming back
Thanks kush cargo!!!!!!!

10 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Do not buy from these guys

Do not buy from these guys. They are a scam. I finally received products from them after two months of waiting. I spent over $50 and I received two items that I ordered out of 30+ items and this was after I was asking for a full refund. They were all of the most undesirable flavors and a lot of them did not come in smoking condition. They threw miscellaneous stuff up in there like rolling machines and undesirable flavor Mint tips from king palm. Never again don’t buy from them.

2 gennaio 2024
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Risposta di KUSH CARGO

As per our email conversations, you agreed to swap a few single packs with different flavors and brands. We gave you the option to return any flavors/brands you did not like for a refund.

Valutata 1 stelle su 5

They steal your money and don’t send anything

Just like all of the other reviews have stated. They took my money, created a shipping label on 11/30 then just never shipped the product or responded to emails. Do your homework and do not shop with them

29 novembre 2023
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Risposta di KUSH CARGO

Hello James, sorry for the issues with shipping. USPS was experiencing some delays during the Holiday busy season. As per your request your order was cancelled and refunded.

Valutata 1 stelle su 5

Buyer Beware!!

Buyer Beware!!! If I could give this company no stars, I would!!! I placed an order with 2-5 day shipping on December 3rd, got a confirmation email and that's it... when I try to check for updates, it just says "order confirmed". After both emailing and chatting with their customer service and getting no response, leaving this review is my only option...if they don't have the product then fine, send a refund, but just not responding is horrible customer service!!!!

3 dicembre 2023
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

Sorry for the delay with USPS. Your order was confirmed delivered by USPS on 12/15.

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