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Valutata 1 stelle su 5

I don’t really make negative reviews, but their customer service is outright ridiculous. I have waited for about 3 to 4 months for my order. Plus, CHRIS had my orders wrong and they won’t respond ba... Leggi di più

Valutata 5 stelle su 5

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Leggi di più

Valutata 1 stelle su 5

DO NOT BUY FROM THEM! I ordered something that was confirmed but never arrived, received no communication about the order fulfillment or shipping and reached out to customer support via several channe... Leggi di più

Valutata 5 stelle su 5

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vaporizzatori

Scritti dall'azienda

KushCargo is the Worlds best Online Headshop and Smokeshop.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

173 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(173)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Love it

I ordered the switch from dr.dabbler. It came quickly, with no problems packing was in great shape. I would order again love this tank.

7 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Unprofessional, no customer service, pretty sketch. Don’t get scammed by KushCargo like I did.

I recently ordered a product from this website for the first time due to RYOT not having the item in stock… huge mistake. I paid for express shipping that rages from 2-5days. I placed my order 7 days ago.. I’ve sent MULTIPLE messages and emails through there customer service chat and email over the last 4 or 5 days. NO RESPONSES AT ALL. As I grew frustrated waiting to get an update for my order I decided I just wanted a refund due to this being my first ever experience with KushCargo.. They still won’t respond. Their chat and web page claims they respond within the end of day… blatant lie. DO NOT ORDER FROM HERE. They literally just took my money and won’t respond to my messages or emails about my order status or requesting a refund.. horrible horrible customer service. The only thing I see kush cargo respond to are these reviews so KushCargo I want a refund. By far the worst experience I’ve ever had ordering online. People spending their money on your products deserve better.. Do better or don’t false advertise. I want my money back now.

Update: Made this review and got an email response in an hour. Guess reviews are just more important than customer concerns/ satisfaction. I did receive my refund though. Never again will I go through kush cargo.. if you’re looking for a site RYOT is by far the best I’ve come to know kush cargo could learn a thing or two from them.

6 dicembre 2023
Non scritta su invito
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Risposta di KUSH CARGO

Very sorry about the issues with your order. Your order was refunded as per your request.

Valutata 1 stelle su 5

Don't recommend them, unless you like slow/incomplete orders

The order went over a week with no updates until I reached out and they finally sent it... Only to have half the order sent. Customer service was junk and can't rely on proper shipping, even after purchasing shipping insurance. Won't buy from them again and don't recommend.

28 ottobre 2023
Non scritta su invito
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Risposta di KUSH CARGO

Very sorry about the out of stock wraps. Refund was issued.

Valutata 1 stelle su 5

If it seems too good to be true…it is

Kush Cargo will gladly take your money without actually having stock of the product(s) you purchased. Furthermore, their customer service is slow at best and that’s if they even decide to respond to your inquiries. Avoid this place!

8 settembre 2023
Valutata 1 stelle su 5

Was waiting

I ordered an item Aug 1, I'm still waiting on that item and even though they respond in the email, nothing has been done. They stated the item I bought was on back order and they tried to offer me something totally different. I'm still waiting.
EDIT 8/29/23:I got info about tracking a few days ago and thought it would be here soon, but tracking from USPS shows that the label is created but they still dont have the item to even ship! I'm still waiting.
EDIT 9/2/23: I got the item today. Its not what I ordered, but it is what they said they exchanged that one for. I dont hate it, but I do got a weird taste in my mouth from this. I switched it to 2 stars, not horrible but not that good either.
Edit 9/16/23: I thought about it and I change my mind. I switched it back to 1 star because I shouldn't have had to wait that long for an item I didn't even originally order.

20 agosto 2023
Non scritta su invito
Valutata 2 stelle su 5

Poor service. Slow to ship

Like others have pointed out, not so great customer service and delayed shipping. Ordered a vaporizer with expedited shipping. 4 Days later they contacted me saying my card wasn't processing so I quickly resolved it with my bank. Then they contacted me after my payment was successful and informed me that the item I ordered was not in stock.

Update: The “fraud” they are referring to in their reply was an error by my bank that changed the address associated with my card to an address I had my new checks sent to. The issue was resolved immediately when I was made aware of it (again, days after I placed my order with fast shipping). My card was charged despite not having the item. 2 days later I was issued a refund.

21 agosto 2023
Non scritta su invito
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Risposta di KUSH CARGO

Hello Travis, your order raised flags in a fraud review. Your order was cancelled and refunded.

Valutata 5 stelle su 5

No need to shop anywhere else PERIOD!

I was looking to purchase the Ispire Daab Honey Bee Edition. Kush Cargo was #2 on Google. So took a chance and I have no idea why these reviews are so low. 1st. their price was on average 30 bucks less then everywhere else I checked combine that with a discount code and it's closer to 50. Austin from Kush Cargo responded to all emails promptly no games and answered all questions. Took 7 days from day of order to my doorstep. Packing was plain box fully taped with fragile and filled with foam to protect. This IS a top notch Company and if you're undecided take the chance and you can thank me later! Now as a medical patient I have no need to shop anywhere else! Oh and the Ispire Daab is an unbelievable E-rig! Big thanks to Austin and Kush Cargo for having integrity and making my purchase easy with some extra cash in my pocket!

20 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Support

After receiving defective pens, I spoke to Austin in the customer service dept and he was very helpful in getting replacements shipped out to me in a timely manner. They were out of stock of the Backwoods pens because they're so popular and in demand, so he is shipping me some Cookies pens! Thank you so much for your help! Highly recommend for your vaping needs!!

14 luglio 2023
Non scritta su invito
Valutata 4 stelle su 5

DabRig

Like the rig, just wish it came with a carb cap. Did come with 2 nails and a regular bowl tho which surprised me cuz I don't think it mentioned that before.

10 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

DECEPTIVE Scammer Liars

Scam! Scam! Scam! Horrible. All kinds of lies and terrible customer service. They say they are going to refund your money then forget. Then they will say there refunding it again and it'll be an error. Then they will try to give you credit to their terrible site that don't actually stock anything and after that they'll ignore further communications. I will update this if I ever receive my refund for my cancelled order. Stay away. Scam!
Update: I did finally receive a refund. But! I had to email them at least 6+ times and they LIED EVERYTIME and it took about month to get my money back. The only reason they did is I contacted my bank about a charge-back. If they get too many charge backs the processor will drop them. Avoid these losers at all costs! They Are Very Deceptive!

20 febbraio 2023
Non scritta su invito
Logo di KUSH CARGO

Risposta di KUSH CARGO

Hello Michael, your order was cancelled and refunded back on March 1st. Your order was placed on Feb 22nd. We have also responded to all your support tickets that came in.

Valutata 5 stelle su 5

5 Stars

Always has fast shipping on my glass pieces. Diverse selection and decent prices on name brands. Can’t go wrong with Kush Cargo!

19 gennaio 2023
Non scritta su invito

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