I don’t really make negative reviews, but their customer service is outright ridiculous. I have waited for about 3 to 4 months for my order. Plus, CHRIS had my orders wrong and they won’t respond ba... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Leggi di più
DO NOT BUY FROM THEM! I ordered something that was confirmed but never arrived, received no communication about the order fulfillment or shipping and reached out to customer support via several channe... Leggi di più
Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
KushCargo is the Worlds best Online Headshop and Smokeshop.
Informazioni di contatto
18521 E Queen Creek RD, 85142, Queen Creek, Stati Uniti
- aircontrol@kushcargo.com
- kushcargo.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Love it
I ordered the switch from dr.dabbler. It came quickly, with no problems packing was in great shape. I would order again love this tank.
Unprofessional, no customer service, pretty sketch. Don’t get scammed by KushCargo like I did.
I recently ordered a product from this website for the first time due to RYOT not having the item in stock… huge mistake. I paid for express shipping that rages from 2-5days. I placed my order 7 days ago.. I’ve sent MULTIPLE messages and emails through there customer service chat and email over the last 4 or 5 days. NO RESPONSES AT ALL. As I grew frustrated waiting to get an update for my order I decided I just wanted a refund due to this being my first ever experience with KushCargo.. They still won’t respond. Their chat and web page claims they respond within the end of day… blatant lie. DO NOT ORDER FROM HERE. They literally just took my money and won’t respond to my messages or emails about my order status or requesting a refund.. horrible horrible customer service. The only thing I see kush cargo respond to are these reviews so KushCargo I want a refund. By far the worst experience I’ve ever had ordering online. People spending their money on your products deserve better.. Do better or don’t false advertise. I want my money back now.
Update: Made this review and got an email response in an hour. Guess reviews are just more important than customer concerns/ satisfaction. I did receive my refund though. Never again will I go through kush cargo.. if you’re looking for a site RYOT is by far the best I’ve come to know kush cargo could learn a thing or two from them.

Risposta di KUSH CARGO
Item was shipped quickly and the…
Item was shipped quickly and the quality is extremely good. Will be using these guys again.
Don't recommend them, unless you like slow/incomplete orders
The order went over a week with no updates until I reached out and they finally sent it... Only to have half the order sent. Customer service was junk and can't rely on proper shipping, even after purchasing shipping insurance. Won't buy from them again and don't recommend.

Risposta di KUSH CARGO
100% Satisfied The bong I ordered works great! Customer service was awesome!
The bong I ordered works great, very smooth. I am 100% satisfied with my purchase. I had a great experience with customer service. Austin was a great help. I highly recommend getting your glass from Kush Cargo.
If it seems too good to be true…it is
Kush Cargo will gladly take your money without actually having stock of the product(s) you purchased. Furthermore, their customer service is slow at best and that’s if they even decide to respond to your inquiries. Avoid this place!
Was waiting
I ordered an item Aug 1, I'm still waiting on that item and even though they respond in the email, nothing has been done. They stated the item I bought was on back order and they tried to offer me something totally different. I'm still waiting.
EDIT 8/29/23:I got info about tracking a few days ago and thought it would be here soon, but tracking from USPS shows that the label is created but they still dont have the item to even ship! I'm still waiting.
EDIT 9/2/23: I got the item today. Its not what I ordered, but it is what they said they exchanged that one for. I dont hate it, but I do got a weird taste in my mouth from this. I switched it to 2 stars, not horrible but not that good either.
Edit 9/16/23: I thought about it and I change my mind. I switched it back to 1 star because I shouldn't have had to wait that long for an item I didn't even originally order.
Poor service. Slow to ship
Like others have pointed out, not so great customer service and delayed shipping. Ordered a vaporizer with expedited shipping. 4 Days later they contacted me saying my card wasn't processing so I quickly resolved it with my bank. Then they contacted me after my payment was successful and informed me that the item I ordered was not in stock.
Update: The “fraud” they are referring to in their reply was an error by my bank that changed the address associated with my card to an address I had my new checks sent to. The issue was resolved immediately when I was made aware of it (again, days after I placed my order with fast shipping). My card was charged despite not having the item. 2 days later I was issued a refund.

Risposta di KUSH CARGO
No need to shop anywhere else PERIOD!
I was looking to purchase the Ispire Daab Honey Bee Edition. Kush Cargo was #2 on Google. So took a chance and I have no idea why these reviews are so low. 1st. their price was on average 30 bucks less then everywhere else I checked combine that with a discount code and it's closer to 50. Austin from Kush Cargo responded to all emails promptly no games and answered all questions. Took 7 days from day of order to my doorstep. Packing was plain box fully taped with fragile and filled with foam to protect. This IS a top notch Company and if you're undecided take the chance and you can thank me later! Now as a medical patient I have no need to shop anywhere else! Oh and the Ispire Daab is an unbelievable E-rig! Big thanks to Austin and Kush Cargo for having integrity and making my purchase easy with some extra cash in my pocket!
Great Customer Support
After receiving defective pens, I spoke to Austin in the customer service dept and he was very helpful in getting replacements shipped out to me in a timely manner. They were out of stock of the Backwoods pens because they're so popular and in demand, so he is shipping me some Cookies pens! Thank you so much for your help! Highly recommend for your vaping needs!!
CUSTOMER SERVICE IS AMAZING!!
CUSTOMER SERVICE IS AMAZING!!! Seriously, great communication, and quick turn around
Ordered APX Pro vape
Ordered APX Pro vape, came in 5 days, happy camper, will buy again.
DabRig
Like the rig, just wish it came with a carb cap. Did come with 2 nails and a regular bowl tho which surprised me cuz I don't think it mentioned that before.
Good experience!
Glass came in one piece and decent packing. Fast shipping!
I ordered a color changing vape pen and…
I ordered a color changing vape pen and it came exactly how I expected great quality and the shipping was fast i will definitely be ordering more from kush Cargo ‼️💯
DECEPTIVE Scammer Liars
Scam! Scam! Scam! Horrible. All kinds of lies and terrible customer service. They say they are going to refund your money then forget. Then they will say there refunding it again and it'll be an error. Then they will try to give you credit to their terrible site that don't actually stock anything and after that they'll ignore further communications. I will update this if I ever receive my refund for my cancelled order. Stay away. Scam!
Update: I did finally receive a refund. But! I had to email them at least 6+ times and they LIED EVERYTIME and it took about month to get my money back. The only reason they did is I contacted my bank about a charge-back. If they get too many charge backs the processor will drop them. Avoid these losers at all costs! They Are Very Deceptive!

Risposta di KUSH CARGO
5 Stars
Always has fast shipping on my glass pieces. Diverse selection and decent prices on name brands. Can’t go wrong with Kush Cargo!
By far my most favorite company to go…
By far my most favorite company to go to for cannabis related goods, amazing products at amazing prices, you can’t go wrong with kush cargo. Their subscription box is the best gift I’ve ever gotten
Shipping took a pretty long time
Shipping took a pretty long time, but customer service was really helpful and I did eventually receive my package which was everything i hoped it to be!
Very professional using and always on…
Very professional using and always on time. Drivers are friendly and kind and professional people of the good work thanks again
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