konnect Recensioni 377

Friendly and efficient service from Elizabete. Made sure I had all of the information needed in a cheerful way. I hope the service I receive for my contract is as good. Very good introduction to a new company.

Shockingly slow broadband speeds and even worse customer service. The monthly invoicing process is from the Stone Ages and they cany collect payments by direct debit

From start to finish they have been 100%. Getting speeds of just under 100mb. Installer Stephen was very friendly, professional and efficient. Great job!!!. Kass on the phone in tech support was brilliant, knowledgeable, professional and efficient. If things stay like this I will happily stay with them. Only downside is allowances are low. You never know they might get rid of the download limit.

I had a very helpful discussion with Elizabete about their service and costs ,i would recommend talking with her if you are contemplating satellite internet ,

I joined this service without any hassle; their after sales have contacted me to ensure I was happy with the service. Excellent customer service, both friendly and helpful - great and unlike any other telecom service I’ve dealt with in last decade. I got Satelite bb as I had useless speeds with both mobile network and phone line providers - too slow to stream content without interruption - however, my signal is still awful/ which is likely to be due to fact that I use up my monthly ‘priority’ data in less than two weeks and data is v slow after that. (More infuriating buffering) I am, however, on the most basic 20gig package- so upgrading might improve that.

Hi what a wonderful sales lady you have with an adorable accent, if only I could listen to her all day but I can’t, very pleasant and professional

The man who fitted the satellite dish did the easiest and fastest job he could, not necessarily the best job he could.

I don't think the dish is high enough. He put it level with the ground floor ceiling - rather than having to climb a ladder and use more cable to get the dish to the 1st floor. Signal strength is not super and we are still experiencing buffering.

Just signed up with Elisabete's help. Highly competent sales person. Lets see what the future holds regarding the Konnect's customer service.

Fantastic customer service. It was a real pleasure for me to subscribe. The whole process was easy and all issues with the online service were resolved quickly.

Do not use this company! They put me through hell and stress for six months. I have had dozens of telephone calls, an average of an hour each time on the call. The bottom line is the service never worked, I cancelled in cooling off period, they kept taking my money, kept hassling me for bills. After many times being told it would stop I'm now being told that if I don't send back the useless equipment its 130 euros. I have a sattelite dish eye sore on my roof they wont take take down and they expect me to drive an hour to a UPS point and find packaging. Its outrageous, and the worst commerical experience I have had in my life. I spoke to a different person everytime, I was told repeatedly the bills and emails would stop but they have not.

Yo quiero darme de baja , lo solicité hace meses , en abril, por correo electrónico, y no he obtenido respuesta alguna y me siguen enviando las facturas mes a mes. No hay una atención personalizada, no sé como darme de baja de forma efectiva.

Many thanks for sorting out the wife’s internet. Excellent service need more Pavs,

I was delighted with how helpful and knowledgeable your team member Pav was ...she was much better than the irish office that I have dealt with in the past

Elisabete was very helpful and gave a good explanation of how things will happen over the next few weeks, she answered all the questions I ask her about the service and what download/upload speeds we could expect.
she told me about my options if I decided to cancel the service and what I would need to do.
All in all she was very helpful and professional.
Thanks.

Elise was explanatory, friendly and very helpful

Call answered quickly, problem dealt with immediately and follow up call within a short time

So 1star is too much for this company. Like so many others living rurally konnect seemed a great idea. It took a long wait ti get connected which was fine. When the engineer put up satellite and installed system, internet NEVER worked. He could not get it to work!! So I had to wait 5 days due to a bank holiday weekend to contact them and then a further number of days to reply. Eventually some guy spent nerly an hour over phone going through a number of ways to try and fix it but I cancelled my contract. After a long wait I got my payment back. I did not receive any returns documents and had to pay someone to take down the satellite and repair holes etc drilled. I continuously receive emails requesting payment and now I have been receiving emails saying I will be charged if I dont return the modem and wires- but not the satalite. I feel this is so unfair to be harassed with such emails and the expense I have gone through as a result of this company.
Absolute disaster!!

Efficient and all questions answered. If product is as good as the customer service person, I will be happy.