Quick and accurate processing. Customer service (Patrick Swaab) was fast, courteous, and accurate. Packaging was outstanding. Please send out the request to review of your service and products AFTE... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The houses were all in excellent condition and packed very well. They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Als... Leggi di più
We wanted to purchase some KLM Delft houses. Your website gave us access to all 104 houses. Your shopping cart made our selection and payment very easy. Our shipment from FedEx arrived in short ord... Leggi di più
Update to my previous review that I was asked to give before I even received my items. After being stuck in US customs for 2 weeks, I finally got my package. FedEx destroyed the box but luckily they w... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
Meander 195 C, 1181WN, Amstelveen, Paesi Bassi
- +31682018293
- info@klm-huisjes.nl
- klmhouses.com
4,6
Eccellente
287 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The Books Have Not been Delivered to MY…
The Books Have Not been Delivered to MY address.
The photo of the book at a white door , is not my door! I have not received. my book, from FEDEX
Fedex Tracking ID 889459458955,
Ref 6826
5 marzo 2026
Risposta di KLM Houses
Dear Philip Plant,
We are sorry to hear this and understand how frustrating this must be.
We have already contacted you directly and contacted Fedex to look into this.
For your own privacy and security, we kindly recommend not posting your reference number or tracking ID publicly.
Luckily, all our parcels are shipped insured. If the package cannot be found, we will of course send you a new book.
We hope this issue will be resolved soon, and if so, we would truly appreciate it if you would consider updating your review.
Super service, mooie huisjes en betrouwbaar
11 marzo 2026
Non scritta su invito
Risposta di KLM Houses
Beste Sander,
Hartelijk dank voor uw goede review, en uw vertrouwen in onze service.
Een fijne dag gewenst.
Everything was excellent!
Thank you very much for the friendly communication and the fast and excellent delivery! The houses are in mint condition! Thanks again!
25 febbraio 2026
Risposta di KLM Houses
Dear Renate,
Thank you very much for your kind review!
We are happy to hear that you are happy with the communication, delivery, and condition of the houses.
We hope to welcome you again soon!
Risposta di KLM Houses
Dear Brianne,
Thank you very much for your kind review!
We hope to welcome you again soon!
Nice proper packaging and international…
Nice proper packaging and international shipping.
16 agosto 2025
Risposta di KLM Houses
Dear Manish,
Thank you for your kind review! We hope we see you again soon.
Great but beware of import charges
The houses are just what I wanted and arrived in perfect condition, well wrapped. However, at no point during the buying process do I see any mention of needing to pay import charges and now I have an extra £48 to pay which I hadn’t factored in - this needs to be made a lot clearer before customers complete their transactions.
7 febbraio 2026
Risposta di KLM Houses
Dear Emma,
Thank you for your review and for your kind words about the houses and packaging.
We are sorry to hear that the import charges were an unexpected extra cost. For orders outside the EU, import duties and taxes are the responsibility of the buyer.
Based on your feedback, we have now made this clearer during checkout.
Thank you again for your honest feedback.
After an initial mistake they have…
After an initial mistake they have tried to fix the problem
12 febbraio 2026
Non scritta su invito
Risposta di KLM Houses
Dear Nico,
Thank you for your review and for your understanding. We are sorry again for the initial mix-up with your order.
We sent your correct order as soon as possible and thank you for accepting our offer for the other miniatures.
We appreciate the opportunity to make things right, and hope you are happy with the solution and houses.
Amazing people to work with
That communications and the help they have done and had with me especially with a lost package
6 febbraio 2026
Risposta di KLM Houses
Thank you so much for your kind review.
We are very happy to hear that you appreciated our communication and support, especially regarding the lost package.
We appreciate your trust, and we hope to welcome you again soon.
Snel en netjes bezorgd
5 febbraio 2026
Risposta di KLM Houses
Beste Nol,
Hartelijk dank voor uw review! Fijn om te horen dat uw bestelling snel en netjes is bezorgd.
Met vriendelijke groet,
Patrick Swaab
my wife loves these and is building a…
my wife loves these and is building a small collection.
3 febbraio 2026
Risposta di KLM Houses
Dear Nico,
Thank you for your new review, and we are sorry again for the confusion with your order.
We are glad we were able to resolve the issue together, and we appreciate your understanding.
Kind regards,
Patrick
I paid alot extra for shipping and then…
I paid alot extra for shipping and then FedEx demanded athat I pay taxes. I will never purchase from KLM again!
3 gennaio 2026
Risposta di KLM Houses
Dear Faith Wangunyu,
We are sorry to hear that. but KLM can not do anything about that.
Since this year, all packages with a value of 100,- and higher to the US need to pay taxes and import duties.
We understand that this can be frustrating, especially if it was unexpected. Based on customer feedback, we have now made this clearer during checkout.
I hope you are happy with the houses, and that everything else was ok.
Have a nice day.
Kind regards,
Patrick Swaab
(I hope you can give us one or two stars more, than just 1).
Great company-Products and Service
Easy to order, quality products and great service, communication
10 gennaio 2026
These are great collector items
These are great collector items. This order was to add to that.
14 gennaio 2026
shipped on time everything arrived…
shipped on time everything arrived safely very well packaged
7 gennaio 2026
Excellent customer service
Excellent customer service, including the reminder to inspect the house and packaging carefully upon arrival! Quick and expedient delivery. The house was wrapped very securely.
7 gennaio 2026
Brilliant website and fantastic…
Brilliant website and fantastic customer service. Highly recommended.
11 gennaio 2026
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