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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Quick and accurate processing. Customer service (Patrick Swaab) was fast, courteous, and accurate. Packaging was outstanding. Please send out the request to review of your service and products AFTE... Leggi di più

Valutata 5 stelle su 5

We wanted to purchase some KLM Delft houses. Your website gave us access to all 104 houses. Your shopping cart made our selection and payment very easy. Our shipment from FedEx arrived in short ord... Leggi di più

Valutata 5 stelle su 5

The houses were all in excellent condition and packed very well. They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Als... Leggi di più

Valutata 5 stelle su 5

Update to my previous review that I was asked to give before I even received my items. After being stuck in US customs for 2 weeks, I finally got my package. FedEx destroyed the box but luckily they w... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

290 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Great Experience Getting Our KLM Delft Houses

We wanted to purchase some KLM Delft houses. Your website gave us access to all 104 houses. Your shopping cart made our selection and payment very easy. Our shipment from FedEx arrived in short order in excellent condition. Packaging for shipment was excellent and allowed all items to arrive without and damage. Thanks again for an outstanding experience.

2 settembre 2024
Valutata 5 stelle su 5

Treasured memories

I was beyond excited to be able to purchase these beautiful houses. I had the opportunity to live in Valkenburg for 5 years and what an incredible and happy time it was for myself and my family. When I discovered that their was a house of the train station in Valkenburg which was a couple of minutes from our house on Konigin juliaanalan. My daughters birthday is Oct 7th so again how special this turned out to be.
The shipping was super fast and everything was very well packaged. Thank you for this beautiful memory of our time spent there. We will truly treasure them.

21 agosto 2024
Valutata 2 stelle su 5

I have given this review due to the…

I have given this review due to the company that is chosen for the delivery of my purchases. FedEx are a company that I dislike when it comes to delivery. I’m restricted to how much I can get out and I’m in most of the time. They say they have attempted delivery when they clearly haven’t.

16 agosto 2024
Valutata 2 stelle su 5

Verzending

Product prima, verzending langer dan een week. Helaas voor de 2e keer kwam het huisje te laat als verjaardagscadeau

14 agosto 2024
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Risposta di KLM Houses

Beste Heer Willemsen,

Wat vervelend dat het huisje te laat kwam.
Onze excuses, we doen ons best de bestellingen zo snel mogelijk te versturen.
Helaas door omstandigheden is dit bij u kennelijk niet gelukt.
Zet er de volgende keer even bij dat het spoed heeft, dan zullen we hem als eerste oppakken.
Hopelijk tot een volgende keer.

Met vriendelijke groet,
Patrick Swaab

Valutata 2 stelle su 5

Check the exact shipping address in the future

The shipping address online contained the apartment number, but this number was not transferred to the shipping label. When the label was printed, it did not contain the exact address so the courier could not deliver it, as I live in a very large apartment complex. It was sent back to the depot, and I had to redirect it to a postal box. This is not the first time that I have had problems with DPD. Can you not allow the purchaser to select the courier?

29 luglio 2024
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Risposta di KLM Houses

Hi Donald,

Our apologies, next time we will add a comment and hopefully they will deliver it at your apartment.

Kind regards,
Patrick Swaab

Valutata 5 stelle su 5

Easy to order

I was pleased at the how easy it was to order for my son who lives in the Netherlands. I ordered a KLM house and it was very simple to order, I am over eighty and don't find these things very easy. I sent it for a birthday gift from UK it arrived well in time and was pleased with whole experience.

5 luglio 2024
Valutata 1 stelle su 5

During the order process you quoted €10…

During the order process you quoted €10 for delivery and then at payment you charged more than €20 and I think it’s very sleazy to do that.

22 giugno 2024
Logo di KLM Houses

Risposta di KLM Houses

Hi Angelique,

I am sorry you feel like this.
We are very open about shipping costs.
https://www.klmhouses.com/content/1-delivery

The system probably was not able to determine your country and set the shipping to NL Default until you changed your country to Spain during the order process (which is visible when changing country), and before selecting payment option.

I hope you enjoy number 66.

Kind regards,

Patrick Swaab

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