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Scopri cosa dicono le persone

Valutata 5 stelle su 5

As Architects, we’ve worked with a number of timber floor suppliers but Kite are by far our preferred supplier for several reasons. They have a great selective range of good quality opti... Leggi di più

Valutata 5 stelle su 5

Very very happy with Kite Flooring. When doing research Ed took his time explaining to me all the aspects of different wood floorings etc. I then found ther website very useful with lots of informati... Leggi di più

Valutata 5 stelle su 5

Couldn’t recommend the team at Kite Flooring enough — both as a homeowner and as an architect. We were refurbishing our home and looked everywhere for a flooring supplier who could match the spec... Leggi di più

Valutata 5 stelle su 5

Amazing service. This is the second floor I have ordered from Kite and this time I chose their fully VOC certified range, because I wanted complete piece of mind in my renovation. The planks are also... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

105 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beautiful Chevron

I have recently bought a bespoke Chevron flooring that is perfectly complementing my interior design project.
Kite flooring was able to match the colour, the size of the chevron and the thickness of the wood that i wanted for the project at a very reasonable price for a bespoke European wood flooring quality.

The deliver was on time and the final result of the flooring is just stunning.

The team is very kind and responsive I recommend to visit them at their Shoreditch showroom.

Fabio Dovico Lupo
Interior Architecture & Design

1 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Beautiful floor and fantastic service

We had a brilliant experience with Kite when fitting our beautiful new laminate floor. We had an old, damaged floor that needed to be removed and an uneven sub floor that required levelling, but the work was completed within a week and the fitters were fantastic. We’d recently painted our flat and they managed to avoid any damage! Kite’s premium laminate is stunning, it’s totally transformed our home. We would 100% recommend Kite, the communication and attention to detail throughout has been second to none.

24 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service, finish & communication

Brilliant service and communication - I run an interior design studio and needed a floor refinishing so got in touch with Kite Flooring to see if they are able to help.
Patrick was super helpful and responsive in helping me create samples and then the approved finish I wanted.
The existing floor needed a lot of work due to quite severe wear and tear.
They removed all of the damage to the floorboards and refinished them in the beautiful approved finish.

1 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Great product and service

The team at Kite delivered an exceptional job for a recent client of ours in Cobham. The team kindly spent time going through all the different option with our client, understanding delays in the refurbishment project and then completing the job quickly and to an exceptional standard. We will continue to recommend Kite Flooring to all of our customers who have flooring needs.

17 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Kite are exceptional!

Kite did an exceptional job in helping me choose my timber parquet flooring. From initial site inspections all the way through to delivery and install. Andy was a superb communicator throughout the process and Robbie’s team did a fantastic job fitting the timber in tricky circumstances (an old Victorian building on quite the slope). Safe to say they went the extra mile for me.

I absolutely love what they created and it completely makes the whole space.

Thanks again Kite!

1 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great service…

We were really happy with Ed and the Kite team. Ed was knowledgable and helpful from the outset, the floor arrived on time and as promised and we were pleased with the quality. Over all an excellent service.

21 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Nice floor and nice service

Very nice wooden light oak floor and good service quality. We received good advice, had good communication during the process and the floor was easy to fit by our builders.
We use wooden floor in the whole house including kitchen and we are happy of the result. We recommend kite-flooring !

25 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Finally got there I think I must have visited about 6…

I think I must have visited about 6 floor shops and spent hours online before finally and gratefully finding kite. Simple questions were finally answered- we wanted something affordable, hard wearing and of course beautiful. We have been extremely happy and very much recommend. Trustworthy, professional and great products!

6 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great floors!

We are really pleased with our floors. We have three kids and a busy house. Floors are perfect. Great service and clear that the team laying the floors were proper experts. All the preparations and guidance was clear and we have had no issues since floors were put down. Highly recommend Kite team.

9 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Beautiful floor

Beautiful floor. Huge thanks to Ed and the team who helped us enormously with choosing and supplying the lovely new cork floor for our garden office. The whole process couldn’t have been more straight forward and the finished product is fabulous. Thank you!

18 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I highly recommend Kite Flooring

I highly recommend Kite Flooring. They have a beautiful range of oak boards (some of which with subtle differences that make a big impact when you're flooring large areas), which the team are very knowledgable on.
A huge amount of care goes into the fitting. I have had a lot of contractors in our house during our renovations and can say that Robbie & the fitting team are absolutely lovely. We had some problems with the sub layer that our builders put down but Ed was very understanding, rectified it and the fitters returned another day to continue. I also found Kite to be competitively priced. We are thrilled with our floor and would definitely use Kite again.

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Incredible and reliable service

Incredible and reliable service. Most flooring companies turned us away as they were daunted by the scale of our flooring project. Ed and the Kite Flooring team are exceptional and professional at what they do. If you need cork flooring fitted for any sized job trust Kite Flooring!

2 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Exceptional Service, Exceptional Product, Exceptional Aftercare - What more could you want?

I would highly recommend using Kite. I had a smooth and hassle-free experience with this company from start to finish....and that's exactly what I needed whilst doing a complete house refurb. Their products are of a superb quality and stand out immensely from other companies...trust me, I done a lot of research! Ed and his team were AMAZING, every single one of them from start to finish. I have lost count of the amount of compliments I have received on my flooring. It's absolutely beautiful and I love it! Would I recommend anyone using Kite - absolutely. Would I use Kite again - without a shadow of doubt! Go-on....use this company too, you won't regret it.

22 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Wonderful service and product!

Kite were so easy to use and I love my new floor! They provided a superb service and guided me through the whole process sending out someone to asses my flat which was being renovated and they came up with some really insightful suggestions. I would highly recommend using these guys!

9 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Rushed job, poor communication

We chose Kite to fit our flooring expecting to pay a premium for the peace of mind that comes with end to end service.

What we got was really poor communication - unanswered queries, getting passed around between staff members, none of whom seemed to know what the next was doing and the anxiety that comes with it.

The majority of work was carried out by contractors the firm sourced from social media.

Throughout the job, the workers consistently prioritised what was easiest/quickest for themselves rather than doing the job properly.

Follow up communication was incredibly poor, would not expected to have heard anything if we'd not withheld some money to cover damage done by the fitter, and even then it came months later and didn't strike me as serious or genuine.

23 febbraio 2023
Non scritta su invito
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Risposta di Kite Flooring

Hi Nat, I am so sorry to read your email. I am, and the team also, are exceptionally disappointed when we have people who aren’t happy. This time it’s even worse because we can’t work out which project this is, so we can’t put forward our side of the story (we didn’t have a project with a “Nat” in February). It’s also disappointing that this project is from 6 months ago, so we’re only reading about it now.

But we can answer generally by saying -

-We are not perfect. Like any business, especially in construction, with old properties, tradesmen and a natural product we make mistakes. But so do our clients. We are trying to get 1% better every day, and since February, when your project took place, our management and communication is significantly better. I am sure on this project there would have been things we could have done better, and likewise, I am also sure, if you were the project manager, you also learned a great deal.

-When we do make mistakes, we fix them. We did have a project in February where our fitter put his hand through a glass window when it slammed shut (ending up in intensive care). This may be what you are referring to? Or it may be another project, but this, as far as I am aware, was the longest we have taken to resolve a mistake, as we couldn’t source the specific glass anywhere.

-I am really confused by your reference to Social Media. We work with a number of fitting teams, and a couple we sourced through Social Media. The process goes: we admire their work, send them a message, we interview them, they spend some time on a project with Robbie, our Head Fitter, working on a small project, and then we gradually bring them into the business. I am not sure what is wrong with this. Especially, as most of our clients find us through social media!!

-It’s really hard to comment on the workers prioritising work for themselves, without seeing specific examples. Again, we aren’t perfect, but there are often very specific reasons for doing things. For example, on this project in February, there was moisture in a hearth, which meant we could not fit a glue-down floor in that area.

The final thing to say is you are still within your 12-months fitting warranty period. If there is anything you wish us to rectify or take a look at, please let us know and we will do our best to fix it. Best wishes Ed Grant

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