Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Leggi di più
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Leggi di più
L'azienda ha risposto
Everything arrived quickly and it was all as expected with no problems Would definitely recommend and is cheaper than Nesbits
Dettagli dell'azienda
Scritti dall'azienda
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Informazioni di contatto
Darenth Road, N16, London, Regno Unito
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
Molto buono
224 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 69% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Kitchway
Thank you, Behar, for your kind review. I’m glad to hear this and I Look forward to serving you again.
Kind regards,
Joe
Customer Service very good
Customer Service very good
Service very good
Pricing reasonable
delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person
Other wise I will be back for more stuff
16 gennaio 2026
Non scritta su invito
Delivered in the time given & really…
Delivered in the time given & really pleased with product
Very easy to order
5 gennaio 2026
Perfect replacement pan
Perfect replacement milk pan for the one my husband lost. My original 5 piece Artame set were bought on about 1991 and are still in brilliant condition. Himself threw away or left outside the milk pan so I was very pleased to find such a perfect replacement. Good price for great quality
8 gennaio 2026
Non scritta su invito
Easy to order
Easy to order. Easy to pay for. Next day Free delivery!
Excellent Service
5 gennaio 2026
Non scritta su invito
product never arrived
ordered a bbq 28/11/25.
received an email after i chased that that it will be here before christmas (it still hasn’t arrived)
tried calling, emailing, using the chat service and no response.
29 dicembre 2025
Non scritta su invito
Risposta di Kitchway
Hi China,
We appreciate your feedback, but we want to clarify that we currently do not have any information identifying you as a customer. To assist you better, please contact us at cs@kitchway.co.uk or call us at 020 3519 0267, and include your order number so we can address your concerns more effectively. Thank you!
Yours sincerely,
Joe A.
Kitchway forgot to calculate a 30% tax…
Kitchway forgot to calculate a 30% tax on top of the offered price. That was bad surprise we could not expecting . We reported this to them without any reaction. That is not fair and we will never again order something at this company and recommend everyone to do the same.
10 dicembre 2025
Risposta di Kitchway
Hi Norbet,
Thanks for taking the time to leave a review.
I completely understand your frustration.
To clarify for INTERNATIONAL Orders, as stated on the shipping page, "all customs fees, import duties, and taxes are the responsibility of the customer and are not included in your order total."
Kind regards,
Joe A.
Price efficient
Well organised, well priced and efficient delivery
10 dicembre 2025
Non scritta su invito
Risposta di Kitchway
Thanks, Janus, for your kind review. We look forward to serving you again.
Awful
Awful, item not well quality and half of the item broken when I was receiving order, still no response about issue..
30 novembre 2025
Risposta di Kitchway
Hi Gary,
Thank you for taking the time to review this matter.
For clarification, upon checking our records, we can confirm that we proactively communicated with you to arrange either a replacement or a refund, and the refund has now been processed.
We appreciate the opportunity to resolve this. As soon as you notified us of the damage, we responded promptly and offered our standard solution: a replacement. Shipping fragile items like crockery always carries a risk of damage during transit, which is why breakages can occasionally occur, even with well-packaged, high-quality products.
Best regards,
Joe A.
Excellent speed of dispatch and…
Excellent speed of dispatch and delivery! Very good communication. Would recommend this seller and their products for quality.
20 novembre 2025
Good products and fast delivery!
Good products and fast delivery!
10 ottobre 2025
Non scritta su invito
Slow delivery
Item was fine and well packed, but it took 5 weeks to deliver an item that was claimed to be on stock
31 ottobre 2025
Non scritta su invito
Came on time
Came on time, product was as described. All in all a very good experience.
21 ottobre 2025
Great product- and great overall experience.
Great product- coffee cups and saucers first class. Really easy to deal with. Very efficient.
16 ottobre 2025
The order was never delivered!
The order was never delivered.
I sent an email, but I don't get a response.
5 ottobre 2025
Good quality fast delivery.
The goods were of very good quality & arrived very promptly. Thank you!
6 ottobre 2025
Good communication and quick delivery
Good communication and quick delivery. Customer service very helpful and professional. Thanks
30 settembre 2025
Risposta di Kitchway
Hi Zahid,
Thank you for your 5-star review; it is greatly appreciated, communication and fast delivery is what we aim for,
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.