Logo di Kitchway
Visita il sito web

Kitchway Recensioni 224

•
TrustScore 4 su 5

4,1

Grossista
Scrivi una recensioneVisita il sito web
Scrivi una recensione

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... Leggi di più

Valutata 2 stelle su 5

I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Leggi di più

Valutata 5 stelle su 5

Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Everything arrived quickly and it was all as expected with no problems Would definitely recommend and is cheaper than Nesbits

Dettagli dell'azienda

  1. Grossista
  2. Negozio di forniture per ristoranti

Scritti dall'azienda

Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping

Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

224 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 69% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Amazing service

Amazing service

8 maggio 2026
Non scritta su invito
Logo di Kitchway

Risposta di Kitchway

Thanks very much for your kind review, it's very much appreciated.

I look forward to serving you again shortly.

Valutata 1 stelle su 5

Avoid at all costs.

I would strongly advise consumers to avoid.

I purchased items online and the quality was terrible. When I attempted to return them, I was informed that a 20% “restocking fee” would apply and that I could not even obtain a Return Authorisation number unless I first paid that fee.

In effect, I was required to pay money simply to access the returns process.

This is not what UK consumers reasonably expect when purchasing online. Statutory consumer rights cannot be overridden by standard terms and conditions or by labelling transactions as “B2B” after the fact.

After considerable correspondence, the goods were returned and received by the retailer, yet the refund was not processed promptly, requiring me to escalate the matter through my bank.

I am sure they'll write some waffle back - but give it a thought before you purchase. (as expected they did and have lied. Nice try).

15 gennaio 2026
Non scritta su invito
Logo di Kitchway

Risposta di Kitchway

Hi Will,

Thank you for your feedback. We would like to clarify the facts surrounding this return to ensure a transparent record for all our customers.

Accessing Returns: At no point are customers required to pay a fee just to "access" our return process. Our system informs customers of the standard restocking fee that is deducted from the final refund amount, as per our terms for non-faulty goods.

Refund Status: Your refund was processed in full accordance with our standard timeline once the items were received and inspected. We can confirm that this was completed through our internal systems without the need for bank escalation.

Return Method: While we provide a standard returns process, you opted to use your own shipping label. This is perfectly acceptable, though it did result in a slight delay as the package had to be manually processed upon arrival.

Statutory Rights: We respect all UK consumer rights. Restocking fees are a standard practice in the Catering and B2B trade transactions to cover processing costs.

We aim to be as helpful as possible and regret that this experience didn't meet your expectations.

Kind regards,
Joe A.

Valutata 5 stelle su 5

Quick delivery and helpful

I felt compelled to write this, because this is one the few cases where a company actually stuck its neck out to help me out with a supply issue. Mad props, my guy

15 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

AVOID

AVOID. my delivery didn't turn up and they ignored my calls and messages.

13 febbraio 2026
Non scritta su invito
Logo di Kitchway

Risposta di Kitchway

Hey Aaron,

Thanks for taking the time. Just to clarify for any new customer reading your review.

Your order wasn't sent because it was missing a house number, the email address you used was incorrect, and there was no phone number to contact you. As soon as you reached out today, we sent you a link to re-authorise the payment for your order, as the payment was not captured in the first place.

Kind regards,
Joe A.

Valutata 5 stelle su 5

Happy Customer

Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for all your help Kitchway team.

26 gennaio 2026
Logo di Kitchway

Risposta di Kitchway

Thank you for your kind review.

Kind regards,
Joe

Valutata 5 stelle su 5

Love this American industrial tumble dryer

Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are just so much better. Our last Maytag American dryer lasted 22 years so I’m hoping this one will be the same!

2 febbraio 2026
Non scritta su invito
Logo di Kitchway

Risposta di Kitchway

Thank you for your kind review; I’m glad to hear this.

Kind regards,
Joe

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più