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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home. I immediately emailed customer service and requested a short delay on deli... Leggi di più

Valutata 5 stelle su 5

Staff always really friendly and Jackie always goes that extra mile to make sure we have what we need. from alterative products. if possible to changing delivery dates when our computer does not allow... Leggi di più

Valutata 1 stelle su 5

For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the conta... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offer... Leggi di più

Dettagli dell'azienda

  1. Negozio di forniture per il confezionamento
  2. Azienda di confezionamento
  3. Negozio di forniture per ristoranti
  4. Grossista

Scritti dall'azienda

Catering24 is a recognised national online distributor of catering disposables and have been serving the UK foodservice industry since 1992. A first and second-generation family award-winning business that has one of the largest ranges of stocked takeaway packaging, disposable cups and cleaning hygiene to name a few areas of our expertise. Our website displays live stock and we offer free next working day delivery for all orders over £100 in value, order before 9pm for same day dispatch. Catering24 have a dedicated customer service team on hand to support you in your product enquiries and customer support Monday to Friday. We have been known within the industry as the distributor that is There When You Need Us.

Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

284 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 1 stelle su 5

Previously been good now terrible

Previously been good, on this occasion absolutely terrible. I’ve still only got part of my order, they’ve left me with no cake boxes for a huge event, attempt 1 order damaged by courier, attempt 2 sent back to them, attempt 3 they changed the delivery address to the registered card address, even though I noticed and informed them I still received a delivery to the wrong address, unfortunately it wasn’t even my order

22 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Missing item in delivery.

For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the containers were delivered. Reached out to be told "Unfortunately, this over our time period of reporting any missing items, whic is 7 working days." You'd think after spending thousands of pounds with them across the years they would want to remedy their mistake, very strange that they are happy to lose thousands more in orders with us instead of just replacing a £28.00 item that they forgot in the first place. Will be moving suppliers today, terrible customer service experience.

10 marzo 2026
Non scritta su invito
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Risposta di Catering24

Thank you for your feedback, and we're sorry this has left you feeling let down.

We completely understand the frustration - when you've been a loyal customer for three years, you expect to be looked after, and rightly so. We do want to be transparent that this order was delivered and signed for back in November 2025, with the issue being raised with us in March 2026. Our 7 day reporting policy is in place to help us investigate and resolve issues quickly, and a gap of several months does make that much harder.

However, your custom matters to us far more than a rigid policy, and we certainly don't want to lose a valued customer over a £28 item. Please get in touch with us directly so we can discuss this properly and find a way forward that works for both of us.

We'd genuinely like to make this right.

Valutata 3 stelle su 5

absolute rip-off

absolute rip-off. so i ordered 2 compartment containers for my business. £46 for 300 so i thought under 20p its ok. when they arrived i realised that price was only the base and not the lids. So i have waited now to order the lids for the same price that is zero value for money. if it is costing me 40p per container for take away i might as well shut the shop.

23 gennaio 2026
Non scritta su invito
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Risposta di Catering24

We have requested more information with out a response. Please contact us with your order number so we are able to look into the pricing, we always display if lids are purchased separately and we work always price competitively, for the last 2 years we have not increased prices, in fact many customers have had price decreases through our kitchen club. Kindest Regards, Catering24 Team

Valutata 4 stelle su 5

Overall, satisfied.

I bought 3 stainless steel serving spoons. The price was excellent but one of the spoons' finish is not great. Also, some quirks with delivery. The order confirmation email from them said I would receive a delivery confirmation email the night before delivery. I never received this email. Furthermore, only one spoon was delivered. I contacted the company and their response was, to their credit, quick and helpful, so full marks for customer support. The other 2 spoons arrived the following day.

24 settembre 2025

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