JYSK UK Recensioni 

Just sold me a defective exterior table, when the the defect was raised under a warranty claim, first they did nothing for two weeks, then they offered me £70 to go away and then proceeded to tell me that they wouldn’t honour their warranty anyway and I’d have to take the exterior table to a “local” store despite having never been to or purchased from a store.

This website and company is unscrupulous. Do not buy from them.

Delivered damaged goods, customer service non-existent. No reply to emails in over a week.

Avoid! Traveled 20 miles to liverpool store to pick up a garden table, got home no legs.. called the store they dont answer, called customer services which is appaling and non existent no one actually cares! So I have a table with no legs..... managed to get through to Liverpool store 23 calls later the guy who answered was brilliant and got the legs sent out to me so upped to 2 stars!

Worst customer experience ever.
If you think of buying anything from this store or this brand please think twice and read my post before going ahead.
It started when I decided to buy a sofa from them on 31/05.
I reserved it online, 2 jysk stores ( oldham and bury) replied by message that it was unavailable. The Bolton branch confirmed that it was available and that I can pick it up on that day.
I traveled 15 miles to the Bolton branch and when I arrived to pick it up they apologised that there was a missing box and they will deliver it with no delivery fees to my house in 2 wks and I paid for it on that day.
Here is the time line of what happened :
# Message on 12/06 that my sofa has arrived in store and that I should call to book the delivery via Anyvan, I called them as they promised they will deliver it free of charge. They replied and said that they will deliver on Wed 17/06.
#Called me on Tues 16/06 saying that they can't make the delivery on Wednesday and that they will reschedule it to Thurs 18/06.
#Called me on Thurs 18/06 apologizing that the sofa was double sold to another customer and that they will have to order it again and it will take another 2 wks.(I asked for a reimbursement for what happened and the delay -they didn't offer- and they promised that on that day that they they will look into making a partial refund and that I will contact to confirm this. I was going away for 10 days so I asked for the sofa to be delivered after I come back and we agreed on 04/07 as I wasn't working on that day.
# I wasn't contacted or sent any confirmation about the partial refund after I returned on 30/06 so I called Bolton branch they didn't answer so I called customer service, they said someone will call me the next day from the branch.
# No one called me the next day so I called again. They said that unfortunately there was a problem with my order and that they will have to cancel it and order it again and that will take another 2 weeks to arrive !!! And they will refund 100 pounds after the sofa arrives.
# Thurs 02/07 I receive a message from them that my order has arrived at the branch and ready gor pickup!! I was very confused at that moment. I called them and they picked up to my surprise ( as they usually don't answer the phone) and they said it was sent by mistake!! At this moment I have lost my patience and I was sure they don't have any form of organisation or communication and that they don't know what they are doing.
# Formal complaint on that day 02/07 with there customer service. I was told that for any refund or written confirmation of a refund it will have to be through the branch I bought the sofa from as if they aren't one brand.
# Called them on Wed 08/07 to check if the sofa arrived ( they did not answer as usual after multiple trials and I had to contact customer service and after that they called me), they said it arrived and that they will book delivery and they said the earliest will be Mon 13/07 which we agreed on.
# Sofa arrived on Mon 13/07 in 3 boxes, with one box coming with faulty colour !! I called the branch who apologised and said that it was sent by mistake and that they will see if they can deliver the right box today. They called later and said the earliest is Wed 15/07 and as I was working that morning, I asked for the delivery to be in the afternoon from 2 to 5 which we agreed on.
# Sofa arrived finally on 15/07
I tried to contact the branch multiple times after the sofa arrived everyday for 3 days to make sure that the refund is issued they didn't answer, I called customer service who tried to contact them but they didn't reply on calls or emails.
I had to travel 15 miles today to Bolton to ask about the refund. They apologised and said that I had to come to the branch to start it.I called them at the branch and there phone was on silent!!! And they refused to pay for my travel expenses to the branch.

45 days to get a sofa that I paid for on day 1 !!

None of this was my fault or mistake. My only mistake was that I decided to buy that sofa from them.

Ordered, paid and waited and waited and waited, eventually went to the store to see if I had missed an email telling me my item had arrived but was told it was still on its way ! So waited some more, called customer svs after 4 weeks to be told my item had been discontinued and I could have a refund or travel to a store that had it in stock and collect it (over 200 miles away) eventually offered a £20 gift card, they were not even bothered that they had my £250 for 4 weeks !! I was going to order a mattress from them but I’ll take my business elsewhere !!

Purchased, Paid ................ and wheres the delivery. Customer service and delvery service really poor. Way over time, constant calls to find a tracking ref, no delivery date then they state they've tried to deliver (Can't fool cameras). Nah ............. best to take your business elsewhere !

In Romania e deporabil, livrare in 3 saptamani, raspunsuri copy-paste

Placed online order.. no communication for 2 weeks.. finally managed to get hold of customer service after multiple ignored emails, said another 2 weeks until dispatch. cancelled. waste of time, wouldn't use again

Ordered a Garden table from Jysk on 3 July 2026. I have been waiting for Jysk to dispatch it ever since. Today I received a refund without any update to why.

Ordered online, text to say ready to collect from Bolton store, arrived to be told they don’t have it! Drove miles to get to the store, staff no interest. Disgusting service and won’t be a customer again

i have ordered dining table online from 19th of June it should be delivered to st Helens shop between 8 to 13 days but now 3 weeks not delivered, tried to call customer service no answers even using the online chat not available very bad service i will never order from this company again,

I'll just sum it up by saying ordering online was an utter shambles from start to finish.

Order cancelled after no show for over 3 weeks and then I had to chase up a refund everyday for 1 week.

Seriously, don't bother. This company are utter rubbish!

If I could give zero stars I would. Honestly never experienced anything this bad. Bought a mattress online from JYSK Coventry was supposed to be delivered by 4-9 working days. It's been well over that now, received a text saying your delivery will arrive tomorrow between 12:58 & 14:58pm then the next day got another message saying unfortunately your delivery has not reached our Depot. Spoke with delivery company who have no idea and said to contact JYSK. There is no way of contacting JYSK they send out automated emails in response to queries and there "online chat" is never online. Absolutely crap company and service, avoid this like the plague.

Where do i start. We ordered owaredrobe feom jysk. Delivery company text us last night that the item will arrive this morning between 8.30-10.30am. Myslef and husband started on dismantling old one so as you can imagine lots of stuff we're taken out. Once the waredrobe was finally in pieces, we got message from jysk that order wont arrive and that they dont know when will it come....we drove to wakefield branch to buy one there and take it home ourselves, nothing was available. Lad behind till check stock and 2 were in stock in Leeds. We drove there... only to find out items are missing... hey ho. Spend most of day driving up and down. Very poor service from jysk.

I ordered 4 garden chairs and was given the impression delivery would be up to 9 working days.
However, I had to phone customer services twice (both times a long wait on the phone) as no delivery had arrived and no communication either by day 10. The online chat facility was also offline for some reason. I then nearly cancelled my order after reading the reviews on here.

The 2nd time I phoned they apologised and offered to refund my delivery charge which they actually did do. I then noticed the website said they had a backlog of orders to be processed.

I think the issue is that the quoted delivery time begins from the day the order is processed not from the day you place the order. If they just sent you an email to explain this then customers wouldn't get so annoyed.

Anyway, the 9 days began after I had already waited more than 10 days for my order to be processed.

However, despite all this, I am giving 4 stars out of 5 because when the order eventually arrived, I was absolutely over the moon with it. It was well packaged, delivered with care and of good quality. The delivery company DX (once they actually had my order) kept me informed and I was given a choice of delivery dates.

So, in the end, I was extremely happy with my garden chairs. Maybe just a little more communication with the customer would make all the difference.

i did an order 5 days ago for £130 plus £29.99 delivery and not heard a word from them.phoned warrington and liverpool the answerd and put the phone down without saying a word .i call that pure ignorance .tried everthing to no avail will not buy from them again ever

If I could rate in minus I would. Avoid at all costs unless you want your money robbed from under your nose! No customer service! Wish I read the reviews!

I purchased a granite umbrellas stand, waste of money the umbrella pole doesn’t fit in. Apparently one size doesn’t fit all not universal. Rubbish.

The store had some great products, but unfortunately, the company is let down by its awful delivery and ordering process. I ordered 2 wardrobes; two weeks later, they did not arrive for click and collect. Only to be told they had them in stock. So, only buy if they are in stock in-store. Read the other reviews; this isn't a one-off. Do not deal with this store.

Quoted 4 to 9 days for delivery but actually took a month! Delivery date/time moved three times!
Avoid this company it’s appalling.