JYSK UK Recensioni 

JYSK took my money for a month, delivered nothing, and cancelled my order blaming me
I placed an order on 24 May 2026 for four garden items totalling £339. Over a month later I have received nothing.
What followed was one of the worst customer service experiences I have had. Items were cancelled one by one across three separate case numbers — each time only after I chased them. I was told different things every single time: first the chairs were unavailable but everything else would arrive in 5 days (it didn't), then the egg chair and table would be expedited, then the side table was discontinued, then the hanging chair was out of stock.
Throughout all of this, £339 sat with JYSK. No proactive communication. No refunds. No deliveries.
The final insult was their cancellation confirmation email, which stated I had "changed my mind." I did not request cancellation. JYSK cancelled every item due to stock failures.
I have had to raise a PayPal dispute and escalate to Trading Standards to recover my own money.
I see from other recent reviews that this is not an isolated experience. Avoid ordering online from JYSK.

The customer service is completely unacceptable. They never respond to emails, and the phone lines involve extremely long waiting times, only for calls to be cut off before you can speak to someone. Communication is virtually non-existent, and there is no apparent concern for customers. A truly frustrating and disappointing experience.

Just dont bother. I'd seen all the bad reviews but thought I'd risk it as I found exactly the garden table and chairs set I wanted on their website. When I ordered it said 4 days delivery, we're now on day 34 and still no end in sight so I've just cancelled the order! Basically they let you place an order without the items being in stock, you then have to wait for them to be shipped from their HQ in Denmark to their warehouse in Dublin, then courier to the UK. The customer service team were very friendly but useless as noone could actually find out what the issue was or speed it up in any way. Dont waste your time if you want anything delivering within 2 months!

As others say.. dont bother! Orded furniture hasnt arrived. Been waiting since 26 May! Delivery company keeps rescheduling! Impossible to contact JYSK, and their delivery company is just as bad! Why offer an online service if you dont have the staff and are useless at it! The sooner it goes bust the better!!

Absolutely disgraceful experience. JYSK held onto my money for 3 weeks, repeatedly claiming the sofa was on its way, only to suddenly issue a refund with no explanation whatsoever. Completely unacceptable service and a total waste of time. I would not recommend JYSK to anyone.

Still not received items. No communication from my emails. Ordered 10 days ago. Says 1-3 day delivery.

Visited the Derby shop last night because based on reviews on here there online seems unreliable. So thought it would be easier to go into a physical shop. Well let’s just say don’t bother using this company at all, unless you fancy a crowded and dirty looking shop with rude staff. To her credit, the young girl I spoke to, so did seem to be quite new and unsure. But that happens. The Middle Aged man who was there however, didn’t make eye contact, when I asked a question he muttered some kind of response that I didn’t catch and walked off, which in my opinion as a customer was extremely rude. Me and my partner looked at eachother in utter shock. Needless to say, we couldn’t find what we wanted, wasn’t getting the help we needed and decided to just shop elsewhere, if that’s the level of training these staff at, then the manager needs to be carrying out a review of who he/she is employing because that was awful. It’s just to be even getting 1 star.

Its going to take a long time to shop there again

The worst customer service ever. Don't answer, no online service ( chat) delivery got lost... after 4 weeks I received.....

They deserve 0 , I have been trying to return an item, they don't reply to emails and their phone lines don't work

Another week gone n we still waiting for office chair (birthday gift for my. Daughter)hope it comes for Christmas save me buying a Christmas present 😂

It's like Jsky have SWITCH OFF THEIR LINE..!!

No chat available so you can call
but now can't even join the queue to call???
Order NOT DRLIVERED
MONEY TAKEN
NO Email to explain

Is this a fraud?!

9Similar experience to many people. No way to get hold of customer service, phone lines closed or at capacity and not talking more calls. Published opening times change daily. Online chat permanently offline. No reply to emails. Delivery eventually booked for date after estimated delivery date (15 days from order) item not delivered as not received at depot.
Payment taken,awaiting refund.
Feels like a scam. If refund not received will raise dispute with bank. Not worth the stress. There are many better alternatives

Very bad customer service…. No one answer phone or reply emails. No online chat. I placed an order for Sofa on 02/06/2026 and didn’t receive it yet. Even no Available updates. I went to store branch nearest to me in Warrington who were nice but still couldn’t help or sort the problem.

Ordered furniture to be collected from a store on 23rd May. It's now 15th June and still nothing, the money has been taken out of my bank account but the order is still in just showing in transit. Can never get through on the phone to customer services and the livechat is never available. Sent an email almost a week go and still no response. Disgusting way to treat customers and i would avoid at all costs.

I WILL NEVER USE THIS COMPANY AGAIN!
This has got to be the worst company that operates in the UK. You can't get through to either their chat line or customer service. We ordered two chairs with delivery within 8 days, then 13 days and now 20 days! They now have these chairs in stock in our local store but won't release two to us and replace their stock with the two we ordered.

There is no customer service, wrote an email 6 days ago no answer. I suppose to get a corner sofa today and te delivery company send a text "unfortunately your order has not reach our depot and will not be delivered today. It's a joke I ordered the sofa on 30th of May and today is 15th of June

Terrible service furniture arrived damaged trying to get a refund but no one answers emails/phonecalls AVOID!

AVOID. Delivery date overdue. No response from customer services. Cancelling order has to be done via an online chat that is never available. Dreadful online experience!

The worst customer service. The online chat is never available. The customer service line not accessible; it always says they are busy and there is no phone communication you can have with them. No updates on orders at the point you think you have been scammed. You cannot get hold of them easy. They should stop the online sales if they cannot commit to a good customer service.