JYSK UK Recensioni 

In Doncaster, the service was appalling - there was a lack of kindness and understanding towards customers with young children. To make matters worse, they’re chatting amongst themselves, thinking I can’t hear them. This will definitely be my last time shopping at this shop.

Was very wary after all the negative reviews. Ordered a table very similar to one we’d been looking at on John Lewis for £1000 - this one cost £250 and has 2 extenders rather than 1 (even better). Quality is brilliant, easy to put together, great communication and delivery was quick, less than a week later. Don’t believe all the bad reviews, our experience has been brilliant

Terrible. Ordered almost a month back. Evri have 'misplaced' our items. They say they have told JYSK. I have emailed JYSK several times and had no response. I am currently 30 mins into a phone queue to their customer services. I want my items or a refund. Simple.

I was in the Cannock store on 14th August and bought two sofas. The assistant, Callum was extremely pleasant and helpful and took time to help me order their delivery. The service in this store was excellent.

They never called you back as they are saying, it’s been a week still waiting someone to call and proceed with my refund

Initially waited 3 weeks for a Dining Table to arrive, after Customer Service call I received Transport refund, however when finally Dining Table arrived was damaged and we had to call them again for a replacement, waited another 2 weeks for damaged Table to be collected and to receive the replacement. After that we didn`t wanted anymore but because was more than a month from the Invoice we had to return it to a store (very very far away from us) only for a check and quote if they can receive back?! Where is your "Unlimited return" store or online policy, this is from their website:
"
Unlimited returns
At JYSK you can always return your purchase if you change your mind. Whether you have purchased a product online or in a store, you can exchange or return it without time limitation. You can even return online purchases in any of our stores.
Read more about our return policy
How to return purchased items at JYSK
Whether you have purchased an item online or in a store, you can exchange or return it in any of our stores for free. Bring the item and proof of purchase to the store and we'll help you.
If you prefer to return the item the same way, if you had it delivered, that's still possible. Just contact our customer service team.
"
If you cannot live without a JYSK furniture better go to a physical store if you have something near you or just buy from another place, is not worth your time, energy and money.

I wish I read the reviews before ordering, DO NOT ORDER FROM HERE!

I could sit for days detailing everything that is wrong with this company, from lying about delivery dates being rescheduled, to taking hours to speak to someone who then cuts you off (happened several times), to receiving damaged goods with no follow up of when it will be resent or now picked up. To further lies from the customer sevice team advising they are the complaints team and stating you cant speak to a manager. Please save yourself time, money, effort and your sanity and DO NOT BUY FROM HERE!!

We went especially to get 4 hook over plastic plant hangers, which stated on line they was in stock, NOPE when we got there was none, lad we asked did try to find some, but had to ask lady with blondish brown hair tied back & really she couldn't have cared less, customer service NOPE

Absolutely dreadful customer service over a missing bag of fixings.

I placed an order worth over £1,500, including a £375 MARSTRAND dining table for use as a meeting table in my office. It arrived on Tuesday with no fixing kit, making the table completely unusable. I have already had to cancel meetings because of this.

Despite several calls, JYSK’s solution is to send an entire replacement table legs box and then arrange another collection after I remove the fixing kit. Three days later, this still has not been dispatched. I have now been told it might leave today, or possibly Monday. There is still no confirmed delivery date.

JYSK’s website shows the same table in stock at nearby stores in Rotherham and Sheffield. My partner was actually in Rotherham on Tuesday and could have collected the fixings. I have now offered to drive to Sheffield myself, but JYSK will not release the fixing kit from the table held there because it would mean the store could no longer sell that one.

So their priority is keeping another table saleable while a customer who has already paid is left with a completely unusable table.

I submitted a formal complaint and received an automated email asking me to rate their response, despite nobody having responded. I have since been told complaints can take five working days to answer.

They have now refunded the delivery charge, but that does not solve the problem. I still have a table I cannot build, no confirmed dispatch and a fixing kit sitting in a store just up the road which they refuse to let me collect.

A simple missing bag of fixings should never be this difficult to resolve. I will update this review if and when JYSK actually provides a working solution.

I would honestly rate this company 0 if I could. Worst customer service I have ever experienced. Ordered a dining table and 6 chairs. First of all the delivery was way late and when it got here 3 of the 6 chairs came with massive rips in them, the table was chipped all over the top and had marks all over the legs. We rang customer service who said “you can’t submit a complaint and have a refund at the same time” we opted for a refund to just get our funds back, 2 weeks later no refund so we call. They then refund us £100 short and customer service is either no where to be seen, or tell you they will sort it out and then do nothing about it. They are an absolute disgrace I would save your money and shop elsewhere.

I purchased a chest of drawers. There were parts missing and when assembled the drawers would not fit. There are gaps between the drawers.
Very disappointed with this purchase.

“Shocked by the terrible service at this Barnsley store! Wanted to see a bedside table properly — staff wouldn’t take it down from a shelf, hiding behind ‘health & safety’. Asked about returns: told I can return it but lose full refund if assembled. So: can’t view it properly → can’t get full money back if it’s wrong? Total farce! Left empty-handed, won’t be back.”

I am amazed how many bad reviews. Our experience has been good. Our local store is Blackburn and the staff are lovely and helpful. The furniture is much better quality than it looks. Our lymphjordan bedroom furniture looks like the wood is too thin but i am really heavy and amazed how the bed supports my weight. Just as good as Ikea without having a hike to get things. Obviously this means a smaller selection and yes, as some have said, delivery can take a couple of weeks if items not in stock. The staff make it for me though, such a friendly bunch

Terrible - product delivered into two damaged boxes. Table top had no protection so all corners damaged. Don’t answer phone nor respond to emails.

Absolutely shocking quality the drawers on the dresser don’t match up the mirror is scratched and ‘customer service’ are no where to be seen

I ordered a king-size bed, and it arrived without any issues during the time stated in the email confirmation. The delivery company was also very professional. I don't really get all the bad reviews, as my experience was super positive, and I'll definitely buy from Jysk again.

Wij werden geholpen door Bart. Hij was innemend en efficient! Hij was flot en open en gaf snel antwoord op alle vragen. Een uitstekende ervaring!

I ordered some garden furniture from JYSK online at a really good price. It was only after I ordered I read the reviews on trustpilot. The reviews made think something would go wrong. But no, I ordered on the 2nd July and collected it from the Coventry store on the 20th within the time frame quoted. Easy collection from the store and the furniture is lovely. I will definitely shop with them again. When you read 70% reviews 1 star it does make you worry but just wanted to put it out there that my experience with them was 5 star!

Just sold me a defective exterior table, when the the defect was raised under a warranty claim, first they did nothing for two weeks, then they offered me £70 to go away and then proceeded to tell me that they wouldn’t honour their warranty anyway and I’d have to take the exterior table to a “local” store despite having never been to or purchased from a store.

This website and company is unscrupulous. Do not buy from them.

Delivered damaged goods, customer service non-existent. No reply to emails in over a week.