Jones Robinson Recensioni 

667
•
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

We had such a great experience with jones Robinson’s in Newbury. From our very first and only viewing, we fell in love and we got our offer accepted on the house. I want to do a big shout out to James... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

If you’re looking to rent or buy in the area, I’d highly recommend this company! 🏡💖 My husband and I have lived in London our whole lives and wanted to escape the busy city lifestyle for so... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the fir... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Start to finish Lambourn Jones Robinson supported us with our house sale with care and were always there when we needed them. They made potentially stressful process straight forward and as stress fr... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia immobiliare

Scritti dall'azienda

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

667 recensioni

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,9

Tutte le recensioni

(667)

312 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

We had such a great experience with…

We had such a great experience with jones Robinson’s in Newbury. From our very first and only viewing, we fell in love and we got our offer accepted on the house. I want to do a big shout out to James Oldring, and Paula Rudge, as they done amazing, making sure we were kept in the loop all the way to moving. They calmed our nerves, and kept us staying positive which was amazing. I would definitely recommend them, to anyone buying or selling a house 🏠

21 settembre 2026
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Thank you, Maryann - we really appreciate you taking the time to post this kind review for James and Paula.

Valutata 5 stelle su 5

Very professional and friendly team

Very professional and friendly team, from our valuation to the exchange of contract, Holly Woods (sales progressor) was extremely helpful with regular updates throughout the process. We would highly recommend Jones Robinson

3 settembre 2026
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Thank you for taking the time to post this lovely review! Holly has loved being of help.

Valutata 5 stelle su 5

They Really Raised the Roof!

If you’re looking to rent or buy in the area, I’d highly recommend this company! 🏡💖

My husband and I have lived in London our whole lives and wanted to escape the busy city lifestyle for something quieter and more village-like. We’re renting before eventually buying our first home, and George and Daniel have made the process so easy!

George worked around our busy schedules to arrange viewings and really understood what we were looking for. Daniel was incredibly lovely and kept us updated throughout, making sure all our requirements were met even though we were definitely a little fussy! 😂💖

We’ve had such a positive experience and will definitely be using them again when we’re ready to buy our first home.

Thank you, George and Daniel! 🏡💖✨

25 agosto 2026
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That's so great to hear - George and Daniel will really appreciate your feedback and was so pleased to be of service!

Valutata 5 stelle su 5

We've only recently started the process…

We've only recently started the process of purchasing a property, but Olivia has been incredibly helpful and supportive from the outset. She has been excellent at arranging viewings, providing additional information promptly, and answering the many questions that come with buying a home.

Her communication has been clear, friendly, and proactive throughout, and she has always been willing to go the extra mile to help us understand the process and move things forward. Olivia has made what can be a daunting experience feel much more manageable, and we've really appreciated her professionalism and support so far.

We would highly recommend Jones Robinson and Olivia to anyone looking for an estate agent who is responsive, knowledgeable, and genuinely helpful.

8 agosto 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

Fantastic service

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the first appointment , Olivia showed us around the first time, not at all pushy, we arranged a second viewing where Kate showed us around and was able to answer all our questions. Kate put our offer to the office where James took over. We have been kept up to date daily, which means a lot. Thank you all

7 agosto 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

Putting bungalow for sale experience

From initial meeting to taking photos and video and putting the bungalow on the market Jones Robinson have been very professional. The advice given was invaluable.

4 agosto 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

Isabelle was great

Isabelle was a very nice, friendly and helpful guide.
With polite and prompt communications.
Well done Issie. Keep that up. You’ll go far! 🤗
Very professional service from the whole team

3 agosto 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 2 stelle su 5

Very very poor service throughout sale

Very very poor service overall for a very easy buying process with no chain but they managed to make a large number of errors. Main concerns were due to them getting both buyers names incorrect continuously throughout the sale by addressing letters and emails to our middle names on documents and not our first names which made it very frustrating and even more so as I had made them aware that they were not our first names and asked them numerous times about it. On the memorandum of sale they stated it was a mortgage purchase when it was a cash purchase which again was a major input error on such an important document. I also asked them to email both buyers as we were buying together and both needed the information but they continued to only send information to myself. On collecting the keys they took ID to check from myself and the other person but I was with the seller at the time and was wished well into our new home together, however it was the seller with a very different man’s name to the woman’s name I am purchasing the house with. I suggested to the main manager that maybe they check names and information when writing to people on documents and also when speaking in person as I was with the seller not with the other buyer. From my personal experience I would certainly not recommend them or be using their services in any way again. Only reason for second star was because they were very polite and the lady I spoke with who checked my ID who said she was from a different branch was very professional. Needs vast improvement and reviewing of their processes.

31 luglio 2026
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Risposta di Jones Robinson

Thank you for taking the time to leave such detailed feedback. We are genuinely sorry that your experience did not meet the standard of service we aim to provide.
We are particularly grateful that you raised these concerns with us during your transaction, as your feedback enabled us to review our processes and implement improvements immediately. We continually strive to learn from every customer experience, and your comments have played an important part in helping us strengthen our internal procedures.
While we appreciate that this does not change your experience, we hope it offers some reassurance that your feedback was taken seriously and has led to positive changes within our business.
We also appreciate your kind comments regarding the professionalism and politeness of our team members.
We pride ourselves on delivering excellent customer service, reflected in the many five-star reviews we receive from our customers, which is why we are particularly disappointed that we fell short on this occasion.
We hope that, should you ever need an estate agent again in the future, you might consider giving us another opportunity to demonstrate the high standard of service that the vast majority of our customers experience.

Valutata 5 stelle su 5

I viewed a property with Jones Robinson…

I viewed a property with Jones Robinson and the team were fantastic. Calum Sykes based in the Didcot office was excellent - kind, efficient and professional in all of my communications with him, and whilst we didn’t buy the property we viewed, we were extremely pleased with the service we received. I wouldn’t hesitate to recommend Jones Robinson to others :)

17 luglio 2026
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Thank you, Phoebe - we really appreciate you taking the time to post this kind review for Calum.

Valutata 5 stelle su 5

Jones Robinson has been helping me find…

Jones Robinson has been helping me find my new home. They have been very supporting in my search. Recently Calumn Sykes has been my point of contact and he has been very good at keeping me informed of new properties that would be of interest to me. I have found him to be very quick to respond to queries/questions raised.

6 luglio 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

Great experience with Jones Robinson

We have had a very positive experience with Jones Robinson.
The team has been professional, friendly, and always ready to help whenever we have questions. The property details have been clear and accurate, and the viewings have been well organised.
We would especially like to thank Calum Sykes for understanding our requirements and helping us find suitable properties within our budget.
The team is a pleasure to work with.

18 giugno 2026
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Thank you, Michael! We really appreciate you posting this review.

Valutata 5 stelle su 5

Helpful professional service

Quick response to comments made on the draft details for my property
Polite photographer & good pictures.

Helpful professional service to date

13 luglio 2026
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Thank you, Gillian! We really appreciate you posting this review.

Valutata 5 stelle su 5

Excellent Service – Professional, Responsive and Proactive

Having recently instructed Jones Robinson to market my property, I have been extremely impressed with the professionalism and efficiency of the entire team.

From the outset, communication has been excellent. Every query has been answered promptly, and the team have consistently done exactly what they said they would, when they said they would. In particular, they acted immediately on my comments regarding both the agency agreement and the sales brochure, carefully considering my suggestions and incorporating many of them into the final version.

The quality of the marketing has been outstanding. The photography is first class, and the brochure presents the property beautifully, highlighting both its features and the lifestyle it offers. It is clear that considerable thought and attention to detail have gone into producing marketing of a very high standard.

I have also appreciated how efficiently everything has been handled behind the scenes. The onboarding process, compliance checks and preparation for launch were all completed smoothly, and the property went live exactly when the team said it would.

My thanks go particularly to James and Sara, who have both been professional, responsive and a pleasure to deal with throughout.

Although it is still early in the marketing process, my experience so far gives me every confidence that I have chosen the right estate agent.

I would have no hesitation in recommending Jones Robinson to anyone looking for a knowledgeable, proactive and customer-focused estate agent.

13 luglio 2026
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That's so great to hear - James and Sara will really appreciate your feedback and was so pleased to be of service!
We really appreciate you posting this review.

Valutata 5 stelle su 5

Excellent

- quick and short response time from Julie
- clear directions and clarifying answers
- quickly organising viewings
- great support

8 luglio 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

Trustworthy

Trustworthy, non pushy, knowledgeable and friendly.

23 giugno 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

I had a great experience with Jones…

I had a great experience with Jones Robinson Estate Agents Didcot during my house purchase. The team were professional, responsive and genuinely helpful. They kept me informed throughout the process and answered my questions clearly, making the experience feeling much smoother. I would also like to say a big thank you to Holly, in particular. She was supportive, proactive and always willing to chase things up to keep the process moving.I would happily recommend this agency to anyone buying a home.

19 giugno 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

We recently completed our first house

We recently completed our first house purchase, and we couldn’t be happier with the service we received from JonesRobinson.

From start to finish, the whole process was smooth, stress-free, and handled professionally. The team were always friendly, approachable, and happy to help with any questions we had along the way, which made a huge difference as first-time buyers.

A special thank you to Holly and Archie , who supported us throughout the entire process and made the experience such a positive one. Their communication, guidance, and dedication were outstanding, and they really helped make what can be a daunting experience feel easy and enjoyable.

We would highly recommend JonesRobinson to anyone looking to buy or sell a property. Thank you again for all your help
Thanks Chloe & Jordan

24 giugno 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

Great experience

Really friendly, happy to help and welcoming. Callum, Seb and Alice were really helpful and are great at putting us at ease and answering all our questions. Added great personal touch.

19 giugno 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

Extremely smooth process

Extremely smooth process, made better by Ryan. Handled our case professionally and kindly, and I couldn't have asked for someone better. Ryan was extremely understanding, and thoughtful throughout the whole process. Absolutely recommend this agent, and special thanks to Ryan!

17 giugno 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

Valutata 5 stelle su 5

Calum Sykes was brilliant to work with

Calum Sykes was brilliant to work with. He was professional, friendly, and kept me updated throughout the whole process. His knowledge of the local market made everything feel easy and stress‑free. I would happily recommend Calum to anyone looking for a reliable and helpful estate agent.”

Thank you
Lewis & Cheryl

1 giugno 2026
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Thank you so much for this fabulous review, we really appreciate your feedback!

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