Purchased dog food from here for a while never been disappointed price wasn’t unreasonable, staff always happy to help
L'azienda ha risposto
Sede
Cambia sedeVictoria Road, Fenton, Stoke on Trent, Staffordshire, ST4 2LJ Ston on Trent, GB
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Tried Jolly's for the first time yesterday. We were looking for a travel crate for our new puppy rescue. We found a bed and compared the price to other online companies including Amazon, I was surpr... Leggi di più
This store has quickly become my favourite one stop shop for everything for my dog. The store has a great selection of dog toys, food and treats. Every time I have been into the store, there has alway... Leggi di più
Very simple website to arrange click and collect. Team in store very friendly and helpful refreshing to see young team members smile and offer help instead of the grunts that you usually get these... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Informazioni di contatto
Victoria Road, Fenton, Stoke on Trent, Staffordshire, ST4 2LJ, Ston on Trent, Regno Unito
- 01782847268
4,8
Eccellente
478 recensioni
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Overall experience,
Overall experience,
Good quality, price, helpful and polite at the site in Fenton, Stoke on Trent
10 ottobre 2025
Very pleasant and helpful staff.
4 ottobre 2025
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Fight club guy with a bald head and runny nose Fenton
There was a guy at the till yesterday with the biggest attitude I've ever seen for a store assistant so. Rude so unhelpful to the point were I feel I can't even go back to the store. Me and my husband was only asking were the canary seed was because I couldn't see it anyway turns out the shipping does not cover the product and I have to buy bulk which will cost me £20 pounds I'm not happy and you have lost me as a customer.
8 ottobre 2025
Risposta di Jollyes The Pet People - Stoke
We appreciate you bringing this to our attention. We're sorry to hear that you had a negative experience with one of our associates and that you were unable to find the canary seed in a suitable quantity. We'll address your concerns to improve our customer service and product availability.
Terrible since you took over
Terrible since you took over. Products have been removed far superior to what you have now. In the raw food
8 ottobre 2025
Risposta di Jollyes The Pet People - Stoke
We appreciate your feedback and are sorry our product changes have not met your expectations. We'll review your comments as we move forward.
Great pet store for meeting all my…
Great pet store for meeting all my needs that I require for my dogs.
6 ottobre 2025
Friendly helpful excellent customer…
Friendly helpful excellent customer service every time I visit
I visit regularly for my dog food which he has been on for most of her life. She's now 12 and is in excellent health I have set of date as it won't let me submit without
7 ottobre 2025
Great store, friendly staff
Always extremely friendly and helpful staff, very good range of products, great prices, what more can I say??!
28 settembre 2025
Every thing I needed was all there
27 settembre 2025
It's a local convenient store with…
It's a local convenient store with everything you need for your pet, the staff are always happy to help and polite.
27 settembre 2025
Always helpful
18 settembre 2025
Staff are always happy to help .
19 settembre 2025
Staff are very polite and helpful.
Staff are very polite and helpful.
However stocks are hit and miss with products?? No stock of butchers simply gentle trays for some time. Have to shop elsewhere for it.
13 settembre 2025
Lack of products…
Visited the Victoria Road store several times in a week and could not purchase what I required as non on the shelves. This is not the first time this last few months that this has happened. Not happy as I’ve been forced to visit another retail pet store & paid more for what’s the same items.
The week in question 8 - 13 Sept 2025 bit same problem the previous week !,
8 settembre 2025
Risposta di Jollyes The Pet People - Stoke
We appreciate you bringing this to our attention. We are sorry you couldn't find the items you needed during your visits to our Victoria Road store between September 8-13. please feel free to check stock and place a click and collect to ensure stock availability
We'll look into the stock issues you experienced to improve our service. Thank you.
Every time we go in the staff are…
Every time we go in the staff are always welcoming. You can ask any staff member for help or advice and they take the time to explain everything you need to know. The store is always clean and tidy. Everything is easy to find
12 settembre 2025
Amazing pet store
Amazing customer service given at jollyes pet store Fenton stoke on Trent, we have been buying our dog food online for 3 years & one day decided to have a look here, the dog food we bought from jollyes is the same ingredients to the online we purchased online & its £16.00 cheaper, we have two British bulldogs with skin conditions & we were given some really good advice on how to manage there conditions & it seems to be working, would highly recommend you visit this store
13 settembre 2025
Always there with a smile and ready to…
Always there with a smile and ready to assist when needed
7 settembre 2025
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