Homebase Recensioni 162

I've been with Homebase for over a year and will be looking for an alternative for next tax year. I have a very small business with only a few employees.
I started with Homebase at the beginning of a calendar year and on-boarding felt cumbersome/lengthy, even with less than 5 employees, but eventually we got through that (they really turn onboarding over to an unnamed third party company and I was a bit frustrated to realize they did not do the set-up all in-house).
The timeclock (clock in/clock out) app for employees worked fine. An owner/manager needs to review timesheets and approve payroll each pay period which makes sense. Direct deposit worked as expected.

Our biggest issue was that somehow Homebase got withholding calculations wrong for 1 of my employees and although they DISPLAYED the correct state, they actually were CALCULATING (incorrectly) based on another state (neither I, nor my company nor the employee had any connection to that other state). This was only discovered after the employee was puzzled at owing state income taxes. Homebase never picked up on this despite several quarters of withholding and remitting to the state. I realize we all make mistakes from time to time but this was frustrating.
The basic service gets you timeclock apps, direct deposit and tax withholding/remission. There is some time off management in their app, a bit difficult to navigate but helpful (for example, you can set that employees accrue time off at X hours for Y hours worked). Other features are restricted/cost extra. For example, if you want to geo-fence (i.e., make sure employees only clock in at your workplace or at their home) it involves a premium.
A positive is that there was never an issue w/ employee direct deposits (always a bit scary to have a third party go into your bank account and withdraw to give to someone else, in this case employees). While not terrible I plan to search for another payroll processor for next calendar year.

The platform is very clunky and their support is very limited. I've tried multiple times to cancel the subscription but they require a phone call that only is available for limited time with a long wait time.

They do everything they can to try and keep you paying and I'm very dissatisfied with how they have treated our business. We only tried their platform for a month and decided to opt-out and they continued charging us for the past 6 months and refuse to cancel.