SISTERHOOD Recensioni 

256
•
TrustScore 4 su 5

4,2

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Valutata 3 stelle su 5

Looks great in photos but the actual quality of the sweater is not acceptable for the price - the collar, trim of the lost shape after a couple of times wearing it. Really regret throwing money away o... Leggi di più

Valutata 5 stelle su 5

A huge thank you to Maddie for her support when I mistakenly received an incorrect parcel from their warehouse! All delivery/return logistics were quickly sorted by her and the warehouse, and in the e... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered 5 dresses and they arrived quickly and packaged well. I loved all 5 dresses but decided to keep just two of them as I couldn’t justify keeping all five. The designs and fit are really flatte... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lieferung hat etwas gedauert (so 1 1/2 Wochen. Aber die Pullover sind super schön und die Qualität ist top 😊 Würde da jederzeit wieder was bestellen. Auch der Kontakt mit dem Kundenservice war sehr a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento

Scritti dall'azienda

Clothing brand. Effortless pieces made sustainably


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

256 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(256)

48 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

⭐️⭐️⭐️⭐️⭐️Always getting loads of…

⭐️⭐️⭐️⭐️⭐️Always getting loads of compliments when wearing my “sisterhood” goods. 💁🏽‍♀️Very chic, comfortable, modern, minimalistic designs. So soft and comfortable fabrics. Feels luxury-casual 🥰🥰 can be worn with almost anything. I completely recommend “SISTERHOOD” and would absolutely buy again!✨

3 aprile 2024
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Risposta di SISTERHOOD

Thank you so much, we are so happy you love your pieces.
Love Sisterhood

Valutata 5 stelle su 5

Really love this brand

Really love this brand. Clothes are really well made and sustainable. The customer service is excellent. Highly recommended.

4 aprile 2024
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Risposta di SISTERHOOD

Thank you so much for your review, Love Sisterhood

Valutata 5 stelle su 5

I just love this brand so much!

I just love this brand so much!! Every season the same high quality and beautiful pieces, and all from a sustainable brand. I have allllll the trousers, they’re perfect. Chef’s kiss!

13 marzo 2024
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Risposta di SISTERHOOD

Thank you so much for your review, Love Sisterhood

Valutata 5 stelle su 5

Officially my favourite brand!

Unbelievable quality clothing and excellent customer service. The knitwear pieces are unreal, heavy weight and just feel so luxurious. The pieces really are timeless and my favourite piece I have owned over a year and it still wows me! Couldn’t recommend this brand enough!

4 aprile 2024
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Risposta di SISTERHOOD

Thank you so much for your review, Love Sisterhood

Valutata 5 stelle su 5

Great shopping experience

Great shopping experience, quality products! Highly recommend!!!

2 aprile 2024
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Risposta di SISTERHOOD

Thank you so much for your review, Love Sisterhood

Valutata 2 stelle su 5

Poor quality fabric

Spent £190 on the Brianna coat, only for the fabric to bobble considerably after the first wear. Awful quality for such an expensive coat. I really wanted to love it :(

14 febbraio 2024
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Risposta di SISTERHOOD

Hey if you can email us at contact@join-the-sisterhood.com about this issue with your order number we can help you with what to do for the bobbles and help to resolve this xx

Valutata 2 stelle su 5

I really wanted to like this brand as I…

I really wanted to like this brand as I thought their clothes look great, so I made quite a big order. The clothes arrived and the fit was so strange and quality was crap. E.g. the waistband on the shorts and trousers is huge, way too wide. I was told that they don’t refund items bought in the sale, this is in their return policy but it doesn’t appear as you’re buying the items. Also practically all of the items on their website are in the sale?! So I don’t know if this is just a sales tactic to not have to give refunds. They gave me gift store credit and I have now made several repeat orders, just trying to spend the store credit, and I haven’t liked one thing that’s arrived. They all look so lovely on the website but the fit and quality in person is off. I’ve ended up just keeping one of the dresses because I’m sick of ordering through their entire catalogue just to find something decent to spend the store credit on. The dress I’ve kept goes for £90 which is unfathomable to me, it’s basically transparent and has visible threads coming off the seams. Don’t bother spending your money here.

21 marzo 2024
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Risposta di SISTERHOOD

Hi Moira, if you'd like to reach out to contact@join-the-sisterhood.com we'd love to resolve the experience you had.

Valutata 5 stelle su 5

Excellent quality & customer support!

I bought a cardigan and a top from Sisterhood and they both feel really good quality, made with 100% wool. Once the product arrived the cardigan was a bit small, so I messaged customer support and they were super responsive. Eve replied to me in a couple of hours and managed to get the exchange going for a larger size in a matter of hours since I would be traveling in a couple of days. I'm amazed at the quality of the items and excellent customer support! I'll be recommending this brand to loved ones and purchasing some more items next month!

4 marzo 2024
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Risposta di SISTERHOOD

Thank you so much for your review, Love Sisterhood

Valutata 5 stelle su 5

The clothes are high quality and look…

The clothes are high quality and look like the website pics. The returns portal was glitching but Eve in the customer service team helped me do an exhange as was great - thanks a lot.

28 febbraio 2024
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Risposta di SISTERHOOD

Thanks for sharing, Love Sisterhood

Valutata 2 stelle su 5

Unfortunately unsatisfactory service

Edit: I have since been refunded the extra £4 as a gesture of goodwill. My review stands though - it’s a disappointing service with confusing information on their website about refund process. They are not upfront about costs and the quality of the item I purchased was not worth the price. Beware buying until you fully understand the refund process - I would suggest emailing them to get estimate of costs because it’s not very transparent.

Unfortunately unsatisfactory service, which I should’ve expected. I bought the Brianna coat and was hopeful based on the pictures. Sizing information was incorrect and I think the image of the model and her sizing was misleading. Size S was much too oversized, more like a 10. Quality was disappointing, very rigid wool that resembled felt. I felt the price was not justified so returned the coat. I paid £4 return postage and it took 10 working days to process the refund to my PayPal (the max number of days they state on their refund policy).

Unfortunately they didn’t refund the full amount, charging me an extra £4 for delivery costs even though I’d already paid this. I contacted them to inform them of the error but got generic response saying that if the value of my returned items was below the free shipping threshold then they would charge to cover cost of courier.

No idea how they can justify £8 to cover courier costs when I have proof I paid for Royal Mail postage. Very unhappy and would not recommend.

20 febbraio 2024
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Risposta di SISTERHOOD

Hi, when you ordered the coat no shipping was paid as the item was over £100 so it received free shipping, if you then return the item, we then need to charge for return postage costs as these are paid directly to the courier. As a small independent brand we unfortunately don't have the ability to absorb these return costs like other larger brands. As a gesture of goodwill on this occasion we refunded you the postage costs!

Valutata 5 stelle su 5

Amazing customer service

Amazing customer service: I had a problem with a coat bought last year, I sent an email to the customer service last weekend, they answered in two days offering me several solutions. Thank you very much again!

13 febbraio 2024
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Risposta di SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Valutata 5 stelle su 5

Best customer service!!!!

Best customer service I’ve experienced!!!
They are fast, efficient and problem-solving!!

1 febbraio 2024
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Risposta di SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, responded within a couple of hours and honoured a sales discount I missed out on. Also the quality of their stuff is great, I ordered the black mabe wool coat and it’s really thick and 100% wool, and cheaper than the ones from cos etc and they are not 100% wool.

30 gennaio 2024
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Risposta di SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Valutata 5 stelle su 5

Sisterhood for the win!

Absolutely love sisterhood, it’s such a nice brand!

I’ve got quite a few pieces from here now and I can honestly say I love them all, they’re great quality too. Each item is so flattering and I look forward to wearing them.

I’m a big fan of the different styles available and they’re all timeless pieces! You can really create a capsule wardrobe with these clothes.

It’s always exciting when SH drops a new collection and I’m sure the SS24 collection won’t disappoint!

27 gennaio 2024
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Risposta di SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Valutata 5 stelle su 5

One of my all time favourite brands

One of my all time favourite brands. Such classy and stylish designs paired with quality that is UNMATCHED. Every piece I buy feels amazing to touch and wear and lasts so well. In addition to all of that, it’s all sourced sustainably. Do not hesitate to purchase!

24 gennaio 2024
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Risposta di SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Valutata 5 stelle su 5

I ordered a dress for a 30th birthday &…

I ordered a dress for a 30th birthday & was so worried it wouldn't suit me but it fit like a glove (I'm a uk size 8) and was SO flattering. Eve is also really helpful and lovely with a few questions I had, so I just had to write a little review. Love this brand and cannot recommend it enough!

2 gennaio 2024
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Risposta di SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Valutata 1 stelle su 5

Awful quality

Sincerely unsure why there are so many positive reviews. I ordered a shirt and a cardigan, chose the size according to what the models were wearing which were very loose and oversized on them. The sizing is way off! Both items were a lot tighter and shorter than shown, which is crazy because I would assume these models are way taller than me (I'm 5'2). Very flimsy clothes, wool was very light and scratchy, honestly you can tell the material is really cheap and that it's not at all well made. I very rarely review on TrustPilot but I'm seeing more and more of these well advertised Instagram brands with an attractive website mimicking more expensive brands, but it's just a scam. Just received my order today and both items went back.

1 novembre 2023
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Valutata 5 stelle su 5

The quality of the items is beautiful

The quality of the items is beautiful, and I love that everything is made sustainably - it’s well worth the price.

Their customer care service is very patient and understanding as well, I’ve had any issues resolved quickly and easily.

I would 100% recommend supporting Sisterhood - good people, good values, and amazing clothes!

19 gennaio 2024
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Risposta di SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

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