as a regular trade customer i am being treated like dirt by jewsons. a payment for materials was taken twice in error. after weeks they still wont refund me despite several requests. i am now having... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Re Montrose depot. Had three sizable deliveries over the last few months. Office staff so friendly and helpful. ( thanks Katie for dealing with my quotes ). The delivery driver ( Dave ) was excellent.... Leggi di più
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We went into Jewsons Totnes to ask advice about a blocked toilet. We were advised by a very knowledgeable gentleman named Steve. He was polite and gave 1st class advice. Thank you Steve you saved the... Leggi di più
Poor communication/customer service. Made online order on 11th January for floor sander (Leatherhead, Surrey) to be collected in store on 13th January. At 4.30pm on 12th January received phone call... Leggi di più
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Official Trustpilot page for Jewson, part of STARK Building Materials UK. With branches from the Scottish Isles to Penzance, you’re never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson. Since opening our first branch in 1836, we’ve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. Please note that www.jewson.co.uk is our only official website. Reviews relating to purchases, services and experiences with Jewson should be associated with this business profile.
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A really good branch in Portree on the…
A really good branch in Portree on the Isle of skye, outstanding customers service, great delivery service and a good selection of products. The lady manager Tracy couldn't be more helpful, you really feel welcome
3 dicembre 2025
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Risposta di Jewson
Thank you for your kind feedback. We're pleased to hear you had such a positive experience at our Portree branch, from the product range and delivery service to the warm welcome from the team. We'll be sure to pass your comments on to Tracy and the rest of the branch.
I needed slabs! How hard can it be?
I called in at Jewsons looking for some slabes for my garden.
When I entered looking a bit lost, (it's not my natural environment)! I was asked if I needed help, I was guided outside where I was offered more help and advice. Everyone was so friendly, they loaded my car and befriended my dog. I would definitely go back.
They were also cheaper than the other places I had visited, where I received no help.
6 novembre 2025
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Risposta di Jewson
Thank you for taking the time to leave a review. We're so pleased our team could help make finding the right slabs a straightforward experience. It's great to hear you received helpful advice, a warm welcome for both you and your dog, and good value too. We look forward to seeing you again.
They have to have the most…
They have to have the most inconsiderate, carless delivery men in the world.
3 novembre 2025
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Risposta di Jewson
We're sorry for the delay in responding to your review. We're disappointed to read your comments regarding our delivery service, as this is not the experience we want our customers to have.
We take feedback like this seriously. If you would still like to share further details, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Help when needed !
Today, 29/10/2025 I was driving past Jewson in Cheadle Hulme, and suddenly got a puncture in my rear tyre( nothing to do with Jewson) I opened the boot of my car to get out the spare wheel and tools in order to change the flat tyre, when a young lady came out of Jewson and said they would help me change the wheel.
they brought out cones and sent over Andy to change my wheel for me. SUPERB help when needed most. Customer Service above and beyond !!
My wife and I would like to thank ANDY and the young lady (sorry do not know her name) for their very welcome help and assistance.
Congratulations to Jewson, your staff are superb! it is nice to know that there are still companies with a sense of customer service. Many thanks.
Mr and Mrs jackson.
29 ottobre 2025
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Risposta di Jewson
Thank you for sharing your experience. We're delighted that Andy and the team were able to step in and help when you needed it most. Going above and beyond for our local community is something we're proud of, and we'll be sure to pass on your kind words to everyone involved.
Jewson Derby Hire of Mini Digger
Highly recommended! Jewson Derby hire of mini digger. I recently hired a 1.5 ton excavator from Sharon at Jewson Derby Branch. I cannot recommend the service enough. From booking the equipment, to the excellent and friendly communication and assistance throughout, to the high quality of hire vehicle, to the reliable drop off and delivery times. The service was outstanding throughout. Thank you so much to Sharon for a wonderful service. I definitely recommend Jewson Derby hire services. Service and equipment that is second to none.
8 ottobre 2025
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Risposta di Jewson
Thank you for your recommendation. We're thrilled to hear that Sharon and the Derby Hire team provided such a smooth experience, from booking through to delivery and collection. We'll be sure to share your feedback with Sharon and the wider team.
Fantastic delivery experience from…
Fantastic delivery experience from Jewson. Dennis was amazing, friendly yet always professional, went out of his way to drop the delivery exactly where I wanted.
Great service.
Richard G. Solihull.
7 ottobre 2025
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Risposta di Jewson
Thank you for your review, Richard. We're pleased to hear Dennis provided such a positive delivery experience and took the time to ensure everything was placed exactly where you needed it. We'll make sure your comments are passed on to him.
For the last 5 months they changed 3…
For the last 5 months they changed 3 Managers in Ongar yard. That tells me a lot. Just it gets from bad to worse. A week ago that try to scam me with the building materials which I previously buy from them in big amount. Now that try to charge me almost double. Be aware. This is a scam. Stay away from this people
29 settembre 2025
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Risposta di Jewson
Hi Vincent, we're sorry for the delay in acknowledging your review.
We're concerned to read your comments regarding both pricing and your experience with the Ongar branch. We take these matters seriously and would welcome the opportunity to understand more about what happened.
If you would still like to discuss your concerns, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to investigate further.
Helpful and friendly staff
I’ve used the Margate branch of Jewson 3 times over the past week. Each time the staff have been excellent. Friendly, polite and helpful. Excellent customer service and I’d highly recommend this branch.
4 ottobre 2025
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Risposta di Jewson
Thank you for your review! We're delighted to hear that the Margate team provided such friendly, polite and helpful service on each of your visits. Delivering excellent customer service every time is what we strive for, and your feedback is greatly appreciated.
Total shambles.
I applied to hire a concrete mixer via the Jewson website. It said they would call me back to take payment and arrange delivery. No callback transpired, so after 8 hours, I phoned the local Jewson and spoke to some gruff fellow in the hire department, to ask about my requsted mixer hire. He tells me they can't deliver as their driver is off. Then he asks me if I have an account. I told him I applied for a chash account early that morning. He said, "Well, you'll have to come in to the store then, because you applied for an account." This is ridiculous; a week or two later got a letter approving my account, and there is no mention of me having to come to the store. I took my business elsewhere, anyway. They seem like a total shambles.
18 settembre 2025
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Risposta di Jewson
We're sorry for the delay in responding to your review. We're disappointed to hear about the difficulties you experienced when trying to arrange your mixer hire. From the lack of a callback to the confusion surrounding your account application, we understand why this left a poor impression.
We take feedback like this seriously and continue to review our processes to make hiring with us as straightforward as possible. We hope that, should you choose to use Jewson again, your experience will be a much more positive one.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Check Prices Before You Pay
Check Prices Before You Pay
Just popped in to the Penryn branch to pick up a couple of items on my way home and have now rechecked prices - am absolutely shocked how much they have charged. Over £10 per bag for cement? You always have to be careful at builders merchants because the price you pay seems to depend on what discount they give you at the till. On this occasion I was in normal clothes, (not workwear) and can only assume that the staff thought it was a chance to rip someone off. I should have paid more attention and put the stuff back.
24 settembre 2025
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Risposta di Jewson
Hi Richard, we're sorry for the delay in responding to your review.
We're disappointed to hear of your concerns regarding pricing at our Penryn branch. We understand how frustrating it can be when the price paid does not meet expectations, and we take feedback like this seriously.
Your comments help us review how we communicate pricing to customers, and we hope that any future experience with Jewson better reflects the service we aim to provide.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Risposta di Jewson
Hi Paddy, we're sorry for the delay in acknowledging your review.
We're sorry to hear that you found the service at our Sutton Road branch unhelpful. Providing helpful and professional support to all of our customers is something we take seriously, and we're disappointed that this was not your experience.
We continue to review customer feedback to improve the service we provide and hope that, should you visit us again, you'll receive a much better experience.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Long process to hire a tool but waste of time…
Tool hire application process is hopeless. I wanted to hire a chipper/shredder for a week so went through the painful application process, including putting my postcode in twice and my full address before applying…only to receive a response saying they can’t do it as “we do not have any tool hire branches near you”…you’d think in 2025 that they might be able to use a site that has automated postcode checking against the database of service locations so they don’t waste the customer’s time…
18 settembre 2025
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Risposta di Jewson
Hi Mike, we're sorry for the delay in responding to your review.
We're sorry to hear that the hire application process proved frustrating, particularly after completing the application only to discover that tool hire was unavailable in your area. We appreciate how disappointing and time-consuming that must have been.
We take feedback regarding the our hire process seriously and are continually looking at ways to improve the customer journey. We hope that any future interaction with Jewson reflects those improvements.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
The diver was friendly
The diver was friendly, courteous and delivered my goods efficiently.A very nice man.
11 settembre 2025
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Risposta di Jewson
Thank you for your review. We're pleased to hear your delivery arrived efficiently and that our driver was friendly and courteous throughout. We'll be sure to pass your comments on to the team.
We ordered two ton of stone but it…
We ordered two ton of stone but it worked out we only needed one.
Jewson came and collected it and refunded the money.
The guy on the phone was super helpful and the delivery guy was friendly too.
The staff make all the difference.
Recommend this Jewsons in Tenby.
4 settembre 2025
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Risposta di Jewson
Thank you for your recommendation. We're glad we could make the return and refund process straightforward for you and that both our branch and delivery teams provided helpful, friendly service throughout. Your feedback is greatly appreciated.
Jewson Rhyl earned a 5-star from us because of one superstar!
Our local Jewson in Rhyl were extremely helpful. We were looking for a particular type of kitchen worktop. We wanted the straight edge, not bull-nose style and Shannon from the kitchen department sourced exactly what we wanted after a number of phone calls with their suppliers.
Nothing was too much trouble for her and even contacted us to tell us the worktops had come into store early. Delivery was arranged for the very next day which really helped us out (the delivery guys were friendly and respectful). This review gets a 5-star for Shannon’s help and professionalism. Great service!
9 settembre 2025
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Risposta di Jewson
Thank you for your fantastic review. We're delighted Shannon was able to source the exact worktop you were looking for and keep everything moving smoothly right through to delivery. We'll be sure to pass your kind words on to Shannon and the Rhyl team.
Mixed review this.
Mixed review this.
Hired edging sander and floor sander over the phone as website is not good.
Dealt with Simon at Barnsley brilliant guy very helpful.
After running out of 40 grit sheets I went in day after but only had 3 left so got them and a bunch of 60 grit.
The sheets and discs are substandard I have sanded loads of floors in the past and never gone through as many sheets and discs so fast.
They wear down so fast and break so I went through my shed and found a disc from last time I hired and the difference is unbelievable, the ones jewsons supply and like tracing paper, this is why it’s taking ages and I’m running out it looks like a they are supplying rubbish so you need to buy more.
I will be bringing this up on Monday with Simon.
What a nightmare this has been .
6 settembre 2025
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Risposta di Jewson
Hi George, we're sorry for the delay in responding to your review.
While we're pleased to hear Simon provided helpful service, we're sorry that concerns regarding the sanding sheets and discs affected your overall hire experience. We appreciate the detailed feedback you've provided and take comments about our products seriously.
Feedback like this helps us review and improve our offering, and we hope that any future hire experience with Jewson is a more positive one.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Phenomenal Customer Service & Support
Phenomenal customer service from the Poole branch!
As a non-trade person, I wasn't sure what to expect when I looked to hire a shredder/chipper.
I can honestly say I was blown away by the service and support I got from everyone in the Poole branch at Parkstone. A few small issues I had - which were of my own making - were resolved smoothly and efficiently.
Delivery, collection, the payment processs, everything was superb!
Shaun in particular along with the delivery person went above and beyond! I couldn't rate the guys at Poole highly enough! A+++
11 agosto 2025
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Risposta di Jewson
Thank you for your amazing feedback. We're delighted that the Poole team made the hire process simple and stress-free, and that Shaun and the delivery driver were able to go above and beyond to help. We really appreciate your recommendation.
Very expensive
Very expensive.
Hired an edging sander for just one day and used 21 sanding sheets. I had to pay a deposit of £165 and told I would be refunded the difference once i returned it. I got just £65 back. There was nothing wrong with the item when i returned it. So £100 for one days hire.
16 luglio 2025
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Risposta di Jewson
Hi Simon, we're sorry for the delay in acknowledging your review.
We're sorry to hear that you were unhappy with the overall cost of your hire. We understand how important it is for customers to have clarity around hire charges and consumable costs, and we take feedback on this seriously.
We're continually reviewing our processes and communications to improve customer experiences, and we hope that any future hire with Jewson better meets your expectations.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Jewson Rochdale -- Excellent!
Jewson Rochdale. Normally as a non tradesperson I approach a builders merchant with some trepidation. Gruff, impolite, unhelpful staff are the norm.
NOT SO here. Friendly, helpful and good advice given. Thank you !
25 luglio 2025
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Risposta di Jewson
Thank you for your review. We're especially pleased to hear that our Rochdale team helped challenge some of the common perceptions of builders' merchants by providing friendly service and helpful advice. We appreciate your feedback and hope to see you again soon.
Untrustworthy - Woking
Woking Branch, promised a delivery date, became aware later that Jewson were unable to make the date, didn't think it was important to let me know. The job came to a stand still whilst I listened to more classic empty promises like "it's on its way", "it left the depot", all the usual lies. It's not being late that is the issue, its the surprises and the lying. You can't run a site like this
7 luglio 2025
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Risposta di Jewson
Hi Paul, we're sorry for the delay in responding to your review.
We're disappointed to read about your experience at one of our branches in Woking. We understand how frustrating delayed deliveries and poor communication can be, particularly when they have a direct impact on progress on site.
We take feedback like this seriously and use it to review and improve our processes. We have now introduced a more streamlined delivery service, including real time delivery tracking to ensure you know exactly when your materials are arriving.
We hope that, should you choose to use Jewson again in the future, your experience will better reflect the level of service we aim to provide.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
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