Jewson Recensioni 

Even it was 11:52, staff been walking away and refusing to serve customers. They are closing at 12:00 and I was rushing to purchase some timber, just to been told it's too late. What a poor customer service. Never again I will visit the branch in Norwich.
It was the branch in Norwich Cringleford.

This is for Ella at the Staines branch primarily. She should get a bonus. Over the past 30 years as a landscaper I've gone through countless suppliers for one reason or another...mainly because they are grumpy *******. Ella is always fun and on the ball. It's nice to have someone that really cares. Bonus for Ella from the Staines branch!!! Thanks Dan The Garden Alchemist Limited

Went to buy timber to make and increase the height of the feet on our settee to enable my wife to be able to get off of the settee as she is disabled and the staff were so helpful in selecting the correct timber and cutting it to fit in my car, will not hesitate to use them again

Normally really good but this current order which we are still waiting for has been such a poor experience. Wouldn't have minded a delay but the complete lies about the order are not acceptable.

Aberearon Branch
Ordered on the 25th April money taken
Delivery was meant to be 29th, phone call to say lorry broken down. Delivery then promised on the 1st as said they could use different lorry as its only tongue and groove. No delivery on the 1st.
Rang again on the 2nd and was told there was no stock for 2 weeks so how was it even going to be delivered on the 29th.

Went into branch to chase order on the morning of Friday 8th was told they would try there by best to deliver that afternoon or it would definitely be the Monday 11th. Once again no delivery. Rang branch on the 12th and they said they had rang us and we had cancelled order, this was not the case we had no phone calls and we certainly wouldn't have cancelled it if we had. Was then told again in a follow up call there was no stock.

So now waiting once again for further information.

Hire point is rubbish never have anything in they then tell me Canterbury branch will call I get no phone call

Bought Grange Superior Closeboard 5ft high fence panels a year ago from Jewsons to renew my boundary. Very disappointed. One year on and the every panel has warped slats, and some split. The fixings to the battens aren't up to standard. Just to be clear these have all been treated with a quality uhv protective paint as well.

I had some slabs, cement and sand delivered to my home from my local Jewsons in Kilmarnock, there wasnt a great amount but it came on 2 pallets. the driver said that they had put it on 2 pallets as one of them was kind of risky. I phoned the local branch where I had ordered the stuff about 2 weeks later to say to them to pick up the pallets as they had been emptied. the guy on the phone said that they dont take anything to do with them and it would be up to me to get rid of them. years ago they would have been glad of them.

Don’t waste your time making an online order with Jewson!
Made an online order for a ‘click and collect’, received confirmation emails that items are ready for collection, travel to the store, be informed that the items are not in stock. Who on earth is checking and approving online orders?!
The staff also informed me that this incident happens all the time with online orders. Not good Jewson.
I am very disappointed in the Jewson online service. I will be using a different supplier in future.
Almost two months later, I am still awaiting a response from the additional information I provided to Jewson…

I don't very often leave reviews, unless an exceptional service and this is what I got from the Tool Hire Manager, Ben, at Bridgwater. After what can only be described as a less than satisfactory experience with an online order, Ben took control and sorted. If you wish to order any equipment in the Taunton/Bridgwater area, then go to the Bridgwater branch for a first class service, so rarely found these days.

Delivery driver Andrew delivered my slabs today.
All slabs absolutely perfect with no damage.
Despite the fact I wasn’t home, we spoke over the doorbell and he was happy to put the slabs wherever I wanted them.
Smile on his face and did his job perfectly.
Thanks Andrew!

This is the worst possible supplier you can ever get . Everything comes late , short of staff , terrible quality .
If you create an account with them they will send you invoices after 2 months and than charge you fee for it , scammers more or less .

Mark at Cardiff Jewson delivered 7 large bags of gravel over two trips.

He was super helpful each time and helped me discuss options on placement and simply was kind and outgoing! Thanks Mark!

I went to the Jewson in Keynsham Bristol, it’s the first time I’ve ever been in a Jewson and will definitely be my last. Worst builders merchants I’ve ever been to, staff are ridiculously rude and their prices are stupidly high. Try anywhere else but here

Visited the Llandudno Depot for supplies ,
Simon was extremely helpful , with technical advice .etc
Placed the order @ 16.00 for delivery , the Driver was outside @ 9.00am the following morning with all the items , THANK YOU < Fully recommended

I hired a flatbed tile cutter from Jewson hire. I went into the branch to be told that I had to hire it by phone. I arranged the hire by phone and received a confirmation WhatsApp message to say it would be delivered on Friday afternoon

At Friday lunch time I rang up to ask what time it would be delivered only to be told that they didn't have a blade for it. If they had told me this the day before I could have arranged an alternative hire

I would have hoped they would have kept spare blades. They certainly should have let me know beforehand that it would not be delivered without me having to call them on the day to find out

Very poor service. Very poor communication

Thanks to Jason at the Leominster branch. Really helpful and very knowledgeable and even helped me get an impossibly over-size load into my car! Despite being short-staffed sometimes, he has always gone the extra mile to try and help when deliveries haven' t gone as expected.

I put in a tool hire reservation on a Tuesday for a scaffold tower for Friday. The quote online was £129 inc VAT. I had to go to a branch on Thursday to chase the reservation confirmation. On Friday, I had to request an apology. The price I was given on receipt of the tower was £178 inc VAT. Then they didn't turn up as arranged to collect it. Go elsewhere where the service is better, and they have automated customer service systems.

Poor communication/customer service. Made online order on 11th January for floor sander (Leatherhead, Surrey) to be collected in store on 13th January. At 4.30pm on 12th January received phone call from Jewsons informing me they did not have one in stock. Too late to order from anywhere else. Job now delayed by several days.

Jewson Rugby are excellent. The staff are always super helpful and nothing is ever too much trouble. I’ve now transferred all my business to them and wouldn’t hesitate to recommend them.

I have been to Jewsons twice in the last 3 days. Both times I have been met with outstanding customer service from the yard lads through to the desk sales lads. The product knowledge and what they keep limelite materials is great. I can honestly say don't care if it costs me a bit more on some items. I will stick with that branch and thank you so much.