as a regular trade customer i am being treated like dirt by jewsons. a payment for materials was taken twice in error. after weeks they still wont refund me despite several requests. i am now having... Leggi di più
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Re Montrose depot. Had three sizable deliveries over the last few months. Office staff so friendly and helpful. ( thanks Katie for dealing with my quotes ). The delivery driver ( Dave ) was excellent.... Leggi di più
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We went into Jewsons Totnes to ask advice about a blocked toilet. We were advised by a very knowledgeable gentleman named Steve. He was polite and gave 1st class advice. Thank you Steve you saved the... Leggi di più
Poor communication/customer service. Made online order on 11th January for floor sander (Leatherhead, Surrey) to be collected in store on 13th January. At 4.30pm on 12th January received phone call... Leggi di più
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Official Trustpilot page for Jewson, part of STARK Building Materials UK. With branches from the Scottish Isles to Penzance, you’re never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson. Since opening our first branch in 1836, we’ve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. Please note that www.jewson.co.uk is our only official website. Reviews relating to purchases, services and experiences with Jewson should be associated with this business profile.
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693 recensioni
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Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Worst experience ive had of attempting to hire equipment
On the 5th july I sent a enquiry request to hire a garden shredder as per instructions on the website. I needed it for the 10th july.
On monday I rang the customer services to ask for an update as I needed to know if I was going to get it in time, I spoke to a lady who said the request goes to my local branch and they would be in touch and not to worry as it takes a day or two for them to be in touch. She reassured me not to worry and found it amusing that I was panicking as this was my first time hiring equipment from anywhere. On 8th july I sent a email again asking if I was able to hire the shredder. Its now 11th july nor has the local branch been in touch and ive had no response for the email I sent. How does this company even exist?
5 luglio 2026
Non scritta su invito
Risposta di Jewson
Hi Jas, we're very sorry to hear about your experience. We understand how frustrating it must have been for you, especially when you were relying on the equipment for a specific date. We understand the branch has since been in touch with you and worked towards a resolution, and we hope this has helped restore your faith in Jewson.
Your feedback has been shared with the relevant teams, as we know we need to do better when it comes to keeping customers informed throughout the hire process. Thank you for taking the time to bring this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.
Tiverton Branch is shocking
Tiverton Branch is shocking. They are rude, surly and completely not on the ball. Pea gravel (that was not pea gravel) delivered but the land drain was not (like I need land drain and pea gravel together) I am still waiting 4 weeks for a delivery of an item they have! When called “Steph” Was rude - she said “blunt” and hen I asked for a credit only to be told the pea gravel to be collected “would take 2-3 weeks”
Piss poor service, expensive and just rubbish.
8 luglio 2026
Non scritta su invito
Risposta di Jewson
Hi David, thank you for taking the time to share your feedback. We're very sorry for the issues and miscommunication surrounding your order with our Tiverton branch, and for the frustration this caused.
We understand that the Branch Manager has been in touch with you today and has arranged a full refund for your order. We hope we've been able to put things right for you and that the steps we've taken have helped to restore your faith in Jewson. We value your feedback and hope to have the opportunity to welcome you back as a customer in the future. If there's anything further we can help with, please don't hesitate to get in touch.
Sandown Isle of Wight
Sandown Isle of Wight
Huge thanks to Phil , Zak and the rest of the staff.
They really go out of thier way to get you what you need and above all it’s happy atmosphere there.
Thanks all
3 luglio 2026
Non scritta su invito
Risposta di Jewson
Thank you for your lovely review! We're so pleased to hear that Phil, Jake and the rest of the team at our Sandown branch have been so helpful and created such a friendly atmosphere. We'll make sure your kind words are shared with the team – they'll really appreciate it. We look forward to welcoming you back soon!
Excellent Service
We consistently receive excellent service from the Lower Addiscombe Road Branch in Croydon. The assistant manager Tom is quick to respond to telephone calls and emails and deliveries are well managed. In return we always pay our account promptly so its a win win for both of us. Keep up the good work. Kind Regards. John
30 giugno 2026
Non scritta su invito
Risposta di Jewson
Hi John, thank you for your fantastic review. We're delighted to hear you've consistently received excellent service from our Croydon Lower Addiscombe Road branch. We'll be sure to pass your kind words on to Tom and the rest of the team, who will really appreciate the recognition. We look forward to continuing to support you in the future.
I went there in a hot evening
I went there in a hot evening, about 20 minutes before closing, and was advised to send an email with what I needed. I did, but the email was mistakenly sent to the Hoddesdon department. Even so, nobody replied.
I called the store again and was told to send my email to the correct department, which I did immediately. Once again, I received no response.
In the end, I assumed Jewson wasn't interested in my business, so I bought what I needed elsewhere.
22 giugno 2026
Non scritta su invito
Risposta di Jewson
Hi Dimitrios, thank you for taking the time to share your experience. We're very sorry that you didn't receive a response to your emails and understand how frustrating that must have been.
We'd like to reassure you that we are definitely interested in your business, and we're disappointed that we let you down on this occasion. We hope you'll consider choosing Jewson for your future projects.
In the meantime, if there's anything we can do to help, please get in touch with our head office team at customer.feedback@starkbuild.co.uk. We'd be happy to look into what happened and see how we can assist.
BLATANT FRAUD METHODS USED & CONTINUE TO TELL LIES !!!
This is regarding the Woking Horsell branch. the manager and the so called senior sales should both be sacked. The customer service is disgusting. Senior sales acting like some estimator, that does not know how to quote materials. On the website it clearly shows the price and free delivery. i get a quote back for more than what it is advertised online and a delivery charge also added when it should be free delivery, which is a breach of trading standards. it would have been easier to order online which gives me the correct total figure with free delivery. Stay away from this branch the manager and the so called senior sales are SCAMMERS !! Furthermore it states if you open an online account you will get discounted prices, however as mentioned i got quoted hundreds more than what it clearly states on their website. I think i will report this to Trading Standards. LET ME WARN PEOPLE HOW THEY OPERATE !!!
1. They get you to open an account, stating that you will get discounts.
2. When you Log in, suddenly the prices from there website disappear.
3. They then want to quote you at a higher rate than what is advertised on their website (never mind a discount)
4. It clearly states on their website that deliveries are free after you spend so much. However when they quote you they charge for delivery.
5. No i do not want to contact you as you clearly are a bunch of SCAMMERS. You have the quote on file, you can look at it and get back to me as you have all my contact details.
6. They respond on Trustpilot like this to come across as innocent which they are not as i'm not the first person this has happened too. It's just lucky I work with estimates daily and they got caught out.
7. Other customers have not been so lucky, they have paid and when they realise Jewson has charged them more than advertised on their website, they refuses to reimburse the clients.
IT IS BLATANT FRAUDULENT METHODS THEY ARE USING across all their branches by the sound of things after reading reviews. I have closed my account after 1 day.
Update again to your response. If you go into a shop, any type of shop & a price is displayed as it is on your website which you tried to hide from me once i had opened an account. You cannot then say oh that is not the price anymore it is now this. So if i go into Currys and say i want that TV and it is £300, they are not going to turn around and say actually it is £400 and now it is not free delivery if you spend so much, we are now going to fraudulently charge you for delivery now. Surely anyone reading this review will see your bad practice and intentions. Hopefully after reading this you will stay well clear of Jewson's. A lot better companies out there that will not try to be smart and blatantly try rob their clients. I will say it again you have been doing this for a long time to your clients and getting away with it and refusing to reimburse them. You are a disgrace from the bottom of the chain to the top. So stop trying to get trustpilot to remove my legite review. I hope you lose so much business with this review and you can then thank your incompetent staff.
UPDATE. Jewson Head Office did not succeed in trying to get my review removed as Trustpilot checked it and knows it is a honest legit review as can also be verified by the so many other bad reviews on here !!!
3 luglio 2026
Non scritta su invito
Risposta di Jewson
Hi Mr Singh, we're sorry to hear that you remain unhappy with your experience.
Having reviewed this with the branch, our understanding is that the quotation related to specific product lengths that were not standard stock items and therefore needed to be specially ordered from the supplier. As a result, the quotation may have differed from the website pricing and delivery offering you have referenced due to added logistical costs.
Our review responses are managed by our Head Office Customer Feedback team, and we'd genuinely like the opportunity to discuss this with you in more detail so we can fully understand your concerns and answer any questions you may have. If you're willing to do so, please email us at customer.feedback@starkbuild.co.uk, and a member of the team will investigate this with you directly.
We appreciate you taking the time to leave your feedback and hope we have the opportunity to resolve this with you.
Positve Experience
I ordered (online)some Marshall’s Tegula Block Paving for delivery by the St Helens Branch. Unfortunately when they arrived I noticed that a number of one size were defective and unusable in that the aggregate was exposed. I contacted Customer Services who put me in direct touch with the St Helens Branch who readily agreed to replace the defective blocks.
In all this I received most helpful first class service from the original delivery driver (whose name I did not "catch"), Amy Burrows (Customer Services), Vaidas (St Helens) and Will who delivered the replacement blocks.
It is testimony to this company and its employees that when there was a problem, they took full responsibility and resolved the matter in a helpful, professional and positive manner which is much appreciated - many thanks.
12 giugno 2026
Non scritta su invito
Risposta di Jewson
Thank you for taking the time to share your experience, Stuart! While we're sorry that some of the paving arrived with defects, we're delighted to hear that our team was able to put things right quickly and professionally.
It's great to know that the original delivery driver, Amy, Vaidas and Will all played a part in resolving the issue and providing the level of service we strive for. We'll be sure to pass your kind comments on to everyone involved, they'll really appreciate the recognition.
Thank you for choosing Jewson, and we hope to be of assistance again on your next project.
Don't sell an M20 Washer?
They don't show an M20 Washer available on their website.
28 giugno 2026
Non scritta su invito
Risposta di Jewson
Hi Peter, we're sorry to hear you couldn't find what you were looking for. We do stock a range of washers including M20 sizes. These are available in our branches as well as online. If you could email us at customer.feedback@starkbuild.co.uk with the quantity you need and your location, we'd be happy to help identify the nearest branch with stock available for collection. We look forward to helping you get what you need.
#Basingstoke
#Basingstoke
I ordered a telescopic Velux window opener from Jewson yesterday. When I arrived in store, it wasn’t actually in stock. A very kind member of staff located one in Winchester and went to the trouble of driving all the way there and delivering it to my home address a few hours later! I couldn’t be more impressed. Jewson Basingstoke went above and beyond. I can’t recommend them highly enough. Thank you so much!
25 giugno 2026
Non scritta su invito
Risposta di Jewson
Hi Nicky, thank you so much for taking the time to get in touch and share your experience! We're delighted to hear that the team at our Basingstoke branch were able to help. It's fantastic to know the team went the extra mile to source one from Winchester and deliver it to your home the very same day. We'll be sure to pass your kind words on to the colleagues involved, they'll be thrilled to hear how much their efforts were appreciated. Thank you again for your recommendation, and we look forward to helping you with any future projects.
Poor cancellation and refund processing
Ordered from Jewsons Margate 7th May for delivery on the 25th.
On the 9th I cancelled the order as I no longer needed the item, this was forwarded on and I received no confirmation of cancellation.
Fast forward to the 25th and the item hadn't arrived so I presumed the order was successfully cancelled but not communicated and no refund.
I waited until the 5th of June to make contact regarding the refund in order to give time to process, and I received a response from the assistant branch manager on the 11th of June telling me to get in touch with the web team. I attempted this, and was given a generic customer service email which I contacted on the same day, the 11th. As of the 26th of June I have still received no update, am £110 down and have had to launch a chargeback/section 75 with my card provider.
I've had good experiences with Jewson in the past but this experience has ensured I will never use them again.
7 maggio 2026
Non scritta su invito
Risposta di Jewson
Hi, thank you for taking the time to share your experience. We're very sorry for the frustration caused by the cancellation and refund process, and we understand how disappointing the lack of communication must have been.
We have flagged this with the branch in question and understand the issue is now resolved with your refund now processed back to your original payment card. We sincerely apologise for the delays and inconvenience this caused.
If you have any further questions or if there's anything else we can help with, please don't hesitate to contact the branch directly or email us at customer.feedback@starkbuild.co.uk, and we'll be happy to assist. We appreciate your previous custom and hope we'll have the opportunity to restore your confidence in Jewson in the future.
I asked the Jewson drive to move his…
I asked the Jewson driver to move his vehicle. I'm a 57 Yr old disabled person.
I was met with " fk off I'll park wherever I like. I was then threatened and told to watch out for my car, as the driver then threatened to smash into it.
What an absolute disgrace.
Police will be notified. Company already aware. I called them in disgust.
NOTE I did not require a delivery from Jewsons. I was just someone returning home. It was my next door neighbours delivery. There are certainly no issues with my neighbours or their workmen.
If a Jewson driver is this abusive to members of the public whilst blocking a clearly marked disabled bay, why would anyone not complain. Jewson drivers are the first face a customer sees.And in my experience, its a standard set by management and it filters from the top down.
In their only defence, I was called and the driver will be suspended and an internal investigation by Jewson.
No member of public deserved my experience today. It was totally unacceptable
25 giugno 2026
Non scritta su invito
Risposta di Jewson
Hi Paul, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We take allegations of this nature extremely seriously. Our drivers are trained to uphold high standards of professionalism and safety at all times, particularly given the nature of the vehicles and building materials they transport. The behaviour described does not reflect the standards we expect from our colleagues.
As discussed with you, we have commenced a thorough internal investigation into the incident. While our enquiries are ongoing and we are carefully establishing the full circumstances, we will continue to keep in touch with you as part of that process.
Thank you again for raising your concerns with us.
I don't know theese people but the…
I don't know theese people but the manager John? And his out and about salesman Roddy? at Jewsons Falkirk have been extremely helpful even liaising with the architect on our projects. They really go out of their way to help.
Colm O'Rourke Blackness Bay Distillery.
23 giugno 2026
Non scritta su invito
Risposta di Jewson
Thank you, Colm, for your fantastic review! We're thrilled to hear that John at our Falkirk branch, as well as Roddy, have been able to support you and your projects so effectively. Providing expert advice and going the extra mile for our customers is something we take great pride in, so it's wonderful to see their efforts recognised. We'll be sure to pass your kind comments on.
Good Deal on Fence Paint
I purchased some fence paint from Jewson Havant store last month and I managed to secure a great deal. While I noticed the paint had been manufactured a few years ago, the price was excellent and it represented great value for money.
The staff was very friendly.I also appreciated that the receipt was sent directly to my email, making it easy to store and track my records.
Overall, it was a positive experience. The store easy to find and limited parking available, and the purchase was well worth the price.
14 maggio 2026
Non scritta su invito
Risposta di Jewson
Thank you for taking the time to leave us a review.
We're delighted to hear that you found great value in your fence paint purchase from our Havant branch and that our team provided a friendly and helpful service. It's also great to know that the emailed receipt made managing your records more convenient.
We appreciate your feedback and are pleased that your overall experience was a positive one. We look forward to welcoming you back to Jewson Havant again soon.
Avoid this company
Avoid! They charge a restocking fee for collecting any materials you need to return and the fee is 20% of the entire order so it can be hundreds of pounds!
17 giugno 2026
Non scritta su invito
Risposta di Jewson
Hi Saz, thank you for taking the time to share your feedback. We're sorry to hear that you were unhappy with the return process. While our returns policy does allow for collection charges where we arrange the return of goods from a customer's address, these charges are assessed on a case-by-case basis and are intended to cover the associated transport costs.
The charge you've described does not reflect what we would typically expect, and we'd like the opportunity to investigate this further you and the branch you have purchased from. We have reached out to you via Trustpilot and would appreciate it if you could get in touch so that we can review the details of your order and ensure the matter has been handled correctly. Alternatively, you can reach out to us directly at customer.feedback@starkbuild.co.uk.
We look forward to hearing from you and hopefully resolving your concerns.
Been in several times now
Been in several times now. Met Steve at Jewson Retford the branch manager. Put me in touch with his sales rep. . E mails responded to promptly. Couldn’t do enough for me. Better experience customer service wise than 2 years ago. Team were very attentive
16 giugno 2026
Non scritta su invito
Risposta di Jewson
Thank you for taking the time to leave such a positive review! We're delighted to hear that Steve and the team at our Retford branch provided you with such a great experience. Delivering great service and expert support is something we strive for, so it's fantastic to know that your enquiries were handled promptly and that the team went above and beyond to help.
It's especially encouraging to hear that you've noticed an improvement in our customer service compared with previous visits. We'll be sure to pass your kind comments on to Steve and his team.
We appreciate your continued custom and look forward to welcoming you back again soon.
The staff were excellent, friendly and accommodating - thank you very much 👍
Only popped in for a couple of bags of sand👍👍👍
5 giugno 2026
Non scritta su invito
Risposta di Jewson
Thank you for your lovely feedback, Melody! We're glad that our team were accommodating and were able to assist you with the sand you needed. We hope to see you in one of our branches again soon.
Harpenden branch
Jake at Harpenden branch was rude. There were hidden charges that were NOT told to us. Only positive was Sarah (Branch Manager?) was lovely and helped sort the issue, however I would not use Jewsons again.
3 giugno 2026
Non scritta su invito
Risposta di Jewson
Hi Gemma, we're sorry to hear that your experience at our Harpenden branch did not meet your expectations, particularly regarding the level of service you received and the charges you encountered. We understand how frustrating this can be.
We're pleased to hear that Sarah was able to assist you and help resolve the issue, and we'll be sure to pass on your kind comments to her.
We'd welcome the opportunity to better understand what happened and learn from your experience. If there are any specific details you'd like to discuss, please feel free to contact our central customer feedback team at customer.feedback@starkbuild.co.uk and we'll be happy to look into this further.
Thank you for taking the time to share your feedback.
Have been using Jewson for many years…
Have been using Jewson for many years now and the service is consistenly going down hill please make some internal changes.
16 aprile 2026
Non scritta su invito
Risposta di Jewson
Hi Alex, we’re sorry to hear you feel this is the case and appreciate you taking the time to leave your feedback. This is certainly not the level of service we aim to provide. We have reached out to you via Trustpilot to get in contact and understand more about the branch you are dealing with so we can look into this further and work to make things right. We hope to hear from you soon.
I was looking for ideas for some garden…
I was looking for ideas for some garden scaping. Chris and David at Mill Street were very helpful. Thank you lads.
20 maggio 2026
Non scritta su invito
Risposta di Jewson
Thank you for your lovely feedback! We're glad that the yard team at our Nottingham (Mill Street) branch were able to assist you with what you needed for your garden project. We hope to see you in branch again soon.
Requested a hire quote for electric…
Requested a hire quote for electric wacker plate which is advertised on the Scunthorpe Jewson site at 7am online. Noone contacted me and I rang a total of 7 times with no answer until the final call at 1150 . The staff I spoke to told me there was no record of my contact despite me having a confirmation email and also they don't do electric plates . Appalling service and I will never use again . I've spent my money elsewhere and gone with a company which delivers and collects . Avoid Jewson !!!!
23 maggio 2026
Non scritta su invito
Risposta di Jewson
Hi Chris, we're sorry to hear about your hire experience at our Scunthorpe branch - this is certainly not the level of service we aim to provide. Saturdays can be especially busy for us, and with a smaller weekend team focused on helping customers in-store and in the yard, there are unfortunately times when we can’t get to every call straight away. We have reached out to you via Trustpilot to gather more information about the experience you had including your hire enquiry details, so that we can address this properly. We hope to hear from you soon.
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