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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I blindly bought a few bottles based on the floral notes l like. 3 are destined to be pillow sprays...but one is a wonderful iteration of a niche, now-discontinued classic from the 80s and an all-time... Leggi di più

Valutata 5 stelle su 5

JCS has some pretty good dupes at incredible prices, I used to always go to the perfume counter at Debenhams, god I miss that shop and C&A. With the lack of testers in shops I tend not to buy perfumes... Leggi di più

Valutata 5 stelle su 5

Super Prices, very good (sometimes) of original perfumes, all lovely packaging, make nice presents, bought so many, ive not had time to try them all! Also, they arrived very quickly, and again,... Leggi di più

Valutata 1 stelle su 5

Positive points, the perfume is good, cheap and delivery was quick. However, one of the two packages was delivered in a sealed Royal Mail damaged bag. I took photos of the damaged package inclu... Leggi di più

Dettagli dell'azienda

  1. Fornitore di cosmetici e profumi

Scritti dall'azienda

JCS is an online retail shop, offering customers cleaning products, toiletries, health and beauty products, fragrances and more.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

473 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,2

Tutte le recensioni

(473)

0 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Does not smell like ……

Purchased 4 perfumes based on their smells like descriptions on the website.
2 were clearly incorrect but JCS refused to accept this error blaming the manufacturer and subjective listings or send the correct items as it’s all down to customer opinion on the notes.

However, this customer’s opinions obviously mean nothing. It’s less than £15 so the cost is irrelevant.

I had the for site to pay by PayPal, they agreed with my claim and I was refunded.
“Customer service” comes across as defensive of the company in my opinion.
Pay cheap pay twice!

16 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Very affordable and great-smelling aftershaves

Very cheap and affordable aftershaves and perfumes. I bought 6 a few days ago, taking a bit of a punt with this company because I hadn't heard of them and the prices were so low 😳 However, yesterday I had the bottles delivered and I was very surprised. The scent lasts hours, the bottles are exactly as I remember the originals smelling. Very pleased, very happy customer. So much so, that I just ordered 6 more for my brothers birthday coming up 🤭😆 I don't normally write these reviews but because there aren't a tonne of reviews for this company, I thought I'd do my part to push the recognition 👍🏻

11 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

prices amazing can afford to buy…

prices amazing can afford to buy several bottles for the price off one or 2 all smell like they copies fast service have just got my 2 nd order been shipped had 9 bottles so far that happy and impressed thinking off making another order soon thks one very happy and delighted customer

2 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

The products are excellent

The products are excellent, so many people ask what perfume I am wearing and are so shocked when I tell them the price. Even someone on a bus asked me last week.
The price and postage are more than reasonable. I would highly recommend to anyone A++++

21 agosto 2024
Valutata 2 stelle su 5

Unfortunately I could barely smell the…

Unfortunately I could barely smell the product at all after initial 5 - 10 mins and even then it was only vague.
The free sample that was provided had a strong aroma that lasted a good few hours

18 luglio 2024
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Risposta di Jcsshop

Hi,
We don't provide samples of any of our products, are you sure you are referring to an order received from ourselves?
Thankyou
JCS Shop UK

Valutata 1 stelle su 5

Damaged item received when open 2 days…

Damaged item received when open 2 days later was happy for replacement pic was sent was told I they did not off at replacements or did return labels and as I did not open within 48 hrs was accused of prob dropping it and they apparently were being lenient offering me a refund just for perfume i said if it was a gift and was not gonna be opened in 48 hrs what happens then most unhelpful would not buy again and certainly not recommend

15 luglio 2024
Non scritta su invito
Logo di Jcsshop

Risposta di Jcsshop

Hi,
This is most definitely not our recollection of events.
We had no issue with refunding the damaged item, but we did make you aware of the policy as when customers make purchases they do agree to the policies of the company.
We did not make any accusations at all, merely explained to you why the policy is in place after your confusion surrounding it.
We are unsure why you would expect a return label for a broken glass bottle, as it is actually considered an offense to knowingly post broken glass as it can be classed as a weapon. Damage does unfortunately happen, but as we said, it was refunded.
We do not offer direct replacements due to the high cost of shipping - this was also explained to yourself. We did offer a replacement on your next order but made you aware of a low stock level. We can not replace something we do not physically have.
But thankyou for your feedback anyway,
Have a lovely day!

Valutata 1 stelle su 5

Bought 8 different fragrances to test…

Bought 8 different fragrances to test for a possible resale. Only one fragrance smelled similar to the original like mentioned on their lists. All other 7 fragrances didn't smell like the originals, not even remotely close! When asked to return as only opened and sprayed once on a tester, was told it was not possible due to policy. Most companies like fragrance vault do accept this scenario and refund in case customers are not happy with de quality of the fragrance. On top of this one of the bottles was completely empty and the spray wasn't working all perfume had leaked out. Overall very disappointed with the products and post sale service won't be buying from them ever again or recommending to anyone.

19 giugno 2024
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Risposta di Jcsshop

Hi,
Unfortunately, we are not Fragrance Vault and have this policy in place as we do not believe reselling opened cosmetic products due to possible contamination. However, as our products are significantly cheaper than those of competitors such as those mentioned we feel our policies are suitable.
No mention of damage or evidence of such was provided to us, if we are not told about an issue it seems a little unreasonable to expect it to be fixed.
We are a retailer and not a wholesaler, if you are purchasing for resale we would recommend not purchasing from a retailer.
Thankyou for your feedback,
JCS Shop UK

Valutata 1 stelle su 5

Make sure you’re in to get the delivery or it’s gonna cost you!

Ordered a number of items, estimate for delivery was June 13th - 17th, first delivery was attempted on June 8th, great you’d think, an early delivery, except I had no idea it was coming so missed it. No problem I’ve got a safe place and neighbour preference on the Yodel app, yep they ignored them, and ignored them the second and third time they tried to deliver. Neighbour has confirmed they were in all three days and no attempt was made to deliver to them. Items were then taken to a Yodel depot, 7 days to pick them up, except after 5 days I was told they’d been returned to sender. Fast forward 10 days and JCS have finally refunded my money, except they’ve kept £12 of it for shipping fees. This maybe common practice but I’m feeling bitter at the moment, basically spending £12 on nothing. Hence this review. Anyway JCS told me it’s my fault for not being home to take the delivery, so make sure you don’t leave home from the minute you make an order with them.

1 luglio 2024
Non scritta su invito
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Risposta di Jcsshop

Hi,
We appreciate your feedback!
JCS Shop UK

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