jazzupco.com Recensioni 

267
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Absolutely in love with our Matte Gold Flatware from JazzUpCo! ✨ This is already our second set, which says everything about how much we love it. The matte gold finish is absolutely beautiful, ele... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience with Jazzupco has been amazing from the very beginning! I own their gold dinnerware set, wooden spoons, knife set, and cutting board. I truly love the quality of their products! And let'... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently purchased the Ava flatware set in champagne gold mirror- I am absolutely blown away by the quality and look of them. They are so beautiful and nicely weighted, you can feel the quality in t... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I bought the Ava champagne set in Dec. ‘25. I washed them in the dishwasher, which they advertise as safe to do and less than 8 months later, many pieces started to change color, losing their gold. Cu... Leggi di più

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Scritti dall'azienda

Hey, we are JazzUpCo. We deliver gorgeous home products that inspire and help you bring your dream home to life.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

267 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Non risultano inviti alla recensione recenti

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Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(267)

96 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

One-click upsells double the cost of purchase with no recourse

My wife was interested in a set of silverware as a gift. It's obviously a premium price, but as a special occasion, I thought it was great. I completed the purchase only to receive a series of upsells that can be "accidentally" purchased with a single click. Suddenly, my transaction went from $150 to $300, with no way to cancel a single item on the order. Customer service was unresponsive. I sent an email and am still waiting. I'm furious. Absolutely would not shop here again.

12 ottobre 2024
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Risposta di jazzupco.com

Hey JP!

It’s Lawrence here, the founder of JazzUpCo. Thanks for taking time to share your shopping experience.

I’ve checked and it looks like your email came in at 1:42pm EST on a Sunday and my colleague Shawn responded 33 minutes later at 2:25 EST that we can go ahead and cancel the the item that was accidentally added to your order. Shawn also explained that the upsell offer was simply to give customers an option in case they’d consider getting other complementary items that we can deliver in the same package.

Nevertheless, we definitely take your feedback and will see how we can improve this upsell messaging. We also use Shopify that doesn’t have the option for customers to cancel items on their end but we are always here 24/7 to offer the best customer support for our customers and make such adjustments on our backend :)

I’ve also reached out to you in person via text just in case you need any further assistance on this!

Looking forward to delivering your flatware!

Lawrence, Founder

Valutata 5 stelle su 5

I took a chance on JazzUpCo and I don’t regret it!

I took a chance ordering gold flatware from this company after seeing their ad on IG and doing my research online. My family and I have spent at least 4 times their value on other gold flatware in the past 2-3 years which always loses its gold color and its chemicals we are consuming at that point. Jazzupco’s flatware was shipped and received super fast, and their amazing quality has been evident from the careful and climate conscious packaging to the way the flatware looks and feels! I am confident that these will not lose their color. I will ensure to update this as I use them and how they hold up but for now, these are highly recommended! I can’t wait to see what I’ll order next.

28 settembre 2024
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Risposta di jazzupco.com

Thanks so much for your kind words! We're so glad to hear that you're loving your new flatware. We look forward to seeing your name pop in our orders again soon!

Valutata 5 stelle su 5

Amazing company

First off, OUTSTANDING customer service. I had purchased their silverware set in gold last month. I saw an ad again today and realized they make white with gold!!! I didn’t see that when first ordering. So I reached out to customer service (beyond the 30 day refund or exchange) and they are happily exchanging it for me without even hesitation. All I had to do was show proof that they were never used yet. (I got them because I am moving and was storing them for my new place). The quality of the silverware is amazing and on the heavier side which makes me think they will last quite some time. Thank you to Rosie for helping me! You will have a customer for life!

15 settembre 2024
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Risposta di jazzupco.com

Aside from our high-quality flatware, we also pride ourselves on our excellent customer service. We're glad to hear you had a great experience with Rosie! We hope you'll enjoy your flatware. :)

Valutata 5 stelle su 5

I love the design and the weight of the…

I love the design and the weight of the flatware. Your money is well spent and it has a classy look. It’s maintained it’s look and has never faded. I get compliments often as they look and weigh it in their hand

9 settembre 2024
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Risposta di jazzupco.com

Thank you so much for kind words! We're so happy to hear you're enjoying the design and quality of the flatware. :)





Valutata 5 stelle su 5

Lovely flatware

Lovely flatware. Looks extremely good in quality.

6 settembre 2024
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Risposta di jazzupco.com

We're so glad to hear you're loving your new flatware! :)

Valutata 4 stelle su 5

So far so good

I just received my Ava flatware the other day and have been quite happy so far. They are a satisfying weight and finish, and they feel like good quality during use. I was worried that the spoons looked a bit flat and shallow online, but was pleasantly surprised by the bowl when they arrived.

My only real negative for the design is that the brands name is engraved on the handle of every piece. This seems a little tacky to me, but it’s pretty subtle, so it’s not a deal breaker. I haven’t had them long enough to tell if rust will be a problem, so fingers crossed!

A minor gripe: each place setting arrives individually packaged in a canvas bag inside the box of 4. Each bag has stitching that creates a pocket for each piece, which is a nice presentation and surely protects the pieces in transit, but it’s ultimately pretty wasteful since they don’t really have any possibility for reuse. I got service for 16, so that’s a lot of additional trash.

Customer service has been great so far. My chic glass pot arrived broken, but the rep I chatted with was friendly and efficient in getting a replacement sent. Hopefully the new one is intact, because it is a really nice looking pitcher for serving water.

30 agosto 2024
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Risposta di jazzupco.com

Hi there! Thanks so much for your detailed review. We're so glad to hear that you're loving your Ava Flatware. :)

Thanks for your feedback regarding our brands name, we have 'JazzUpCo 18/10' at the back of the handles to signify that we own the design and to highlight the high-quality 18/10 stainless steel we use. We’re currently making adjustments and in future versions, this will be made even more subtle. Thanks for your feedback!

Our customers actually reuse the canvas bags as make-up pouches, storage bags, etc. You may remove the stitching on the individual pockets so you can store bigger items than the flatware pieces.

We're glad to hear you had a great experience with our customer service team as well!

Rachael, Founder

Valutata 2 stelle su 5

I’ve been using my flatware set for a…

I’ve been using my flatware set for a little over a month and I’m satisfied with the durability and style of the minimalist set I purchased. So this rating would have been a 5 HOWEVER the knives in my set are already rusting so I’m a little disappointed that I’ve only had these for a month and the knives are rusting. They say dishwasher safe but I will clean them by hand and dry them to limit the amount of rust.

30 agosto 2024
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Risposta di jazzupco.com

HI Rachel!

Thanks so much for your review and I'm so glad that you're satisfied with the durability and style of the flatware :)

To share, our flatware is made of 18/10 stainless steel, the gold standard for durability and resistance to rust and corrosion. However, though the higher concentration of nickel (10 percent) makes it highly resistant to rusting, and this means that rusting cases are very rare, it does not necessarily guarantee it. It really depends on how the flatware is cared for.

Knives are more prone to rust because their blades contain carbon steel for added hardness and durability. Additionally, the serrations of the knife blade can trap moisture and food particles, increasing the chances of rust compared to the spoons and forks, hence, requiring some extra due care.

As a general care, do rinse food residue promptly or wash your cutlery directly after using, prolonged exposure to salts and food acids causes damage. Don’t leave your cutlery soaking. After washing, dry straightaway. Do note that while handwashing is the best way to maintain them, if you dishwash them, we recommend low heat/pressure setting. Do also store the flatware in a dry and clean environment.

To help remove the rust spots from the flatware, simply apply a paste of one part baking soda to three parts water or soak in vinegar for at 5 minutes. I've also sent you an email so that we can assist you in resolving this case! :)

Lawrence, Founder

Valutata 5 stelle su 5

Excellent Customer Service

I received my order early, two sets of silverware and S&P shakers. I was thrilled with the quality and design. Can't wait to start using them. I did have a slight issue with my order. I emailed their customer service department and heard back within the hour and they immediately fixed the problem without hesitation. I highly recommend if you are looking to "jazz up" your flatware game!

22 agosto 2024
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Risposta di jazzupco.com

Thanks so much for your kind words! We're so glad to hear that you're loving your new JazzUpCo items. :)

Valutata 5 stelle su 5

Great Customer Service & Love the Silverware

There was a shipping disaster on the first go round (USPS's fault), and JazzUpCo had fantastic customer service. They took care of the issue even though it wasn't their fault. I finally received my silverware, and I love it! Looks great and such high quality! Highly recommend.

29 luglio 2024
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Risposta di jazzupco.com

Thank you so much for your kind words! We're so glad to hear that you love your flatware. :)

Valutata 5 stelle su 5

Amazing customer service

Amazing customer service
And amazing flatware I could ever buy
Will never buy from somewhere else.

1 luglio 2024
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Risposta di jazzupco.com

We're grateful for your feedback and we hope you're enjoying your new flatware!

Valutata 5 stelle su 5

Awesome all the way around!

Awesome product and great customer service! Heavy duty and looks amazing!

19 giugno 2024
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Risposta di jazzupco.com

Thanks so much for your kind words! We hope you're enjoying your new flatware. :)

Valutata 5 stelle su 5

Excellent company

Excellent company. Exceptional products and customer service. From a 3 time repeat customer who buys in bulk :)

17 maggio 2024
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Risposta di jazzupco.com

Thank you so much for your kind words! We appreciate your support for our business. :)

Valutata 5 stelle su 5

PERFECTION!

Not only is this flatware gorgeous, but their customer service is top notch! Super helpful & friendly. I can't wait to use the Ava set in Matte Gold for many years to come. Everyone needs to shop with this company!!!

14 maggio 2024
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Risposta di jazzupco.com

Thank you so much for your kind words! We hope you're enjoying your new flatware. :)

Valutata 5 stelle su 5

AMAZING CUSTOMER SERVICE

I received a flatware set for my bridal shower but it was not the color I preferred. I reached out to JazzUpCo customer service and they were very quick to respond and assist me with my exchange. I’ve been using my new flatware for over a month and have received so many compliments. It is a great quality product. I will be ordering more from them ASAP!

21 marzo 2024
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Risposta di jazzupco.com

We're so glad to hear that you love your new flatware!

Valutata 5 stelle su 5

What a wonderful company, and gorgeous high quality products!!

What a wonderful company, products (GORGEOUS!), and customer service. I was looking for contemporary gold flatware to go with my good china. All I saw online was tacky shiny gold flatware that was not my taste, and I am picky! Stumbled on jazzupco and their beautiful options. I chose Ava and bought 16 place settings. The flatware was gorgeous, high quality and completely elevated the look of my table. I reached out to Lawrence who couldn’t have been more helpful and delightful to work with. I don’t write a lot of reviews but this one was warranted!

25 aprile 2024
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Risposta di jazzupco.com

Thanks so much for your kind words! We're so glad to hear that you love your flatware. :)

Valutata 5 stelle su 5

Not just the quality of the product…

Not just the quality of the product seems to be top notch, but the customer service is as well. Shipping is SUPER fast & all the flatware is wrapped in a cute individualized custom-like potato sack style bag to protect each piece of flatware. Very impressive! They also let me change the color of selection of the flatware after placing order (but before shipping of course) - no issue at all. :)

14 aprile 2024
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Risposta di jazzupco.com

Thanks so much for your kind words! We're so glad to hear that you love your flatware. :)

Valutata 5 stelle su 5

Jazzupco.com is an amazing new company…

Jazzupco.com is an amazing new company to order home products from! The owner takes personal pride in keeping his customers satisfied!! Also, the products are very well made!!

17 aprile 2024
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Risposta di jazzupco.com

Thanks so much for your kind words! We appreciate your support for our business. :)

Valutata 5 stelle su 5

Amazing Flatware

This flatware is so beautiful. I have been on the hunt for a black and gold set for so long and couldn't find anything that we liked. The Vatican black/gold set from JazzUpCo is stunning. Really - it's so beautiful and looks so expensive - far more expensive than the actual price. Of course it is beautiful to look at, but it is beautiful to hold as well because the weight is amazing. The shipping was super fast, and the packaging was beyond compare; each piece was individually secured inside a protective, keepsake pouch. And, did I mention that customer service was also fantastic? I made a mistake on my order and they happily corrected it for me. Do yourself a favor, buy this flatware; you will not be sorry.

14 aprile 2024
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Risposta di jazzupco.com

We're so glad to hear that you love your new flatware!

Valutata 5 stelle su 5

The flatware is beautiful and has held…

The flatware is beautiful and has held up to dishwashing and use. I am impressed with the weight and sheen on the gold and look forward to completing my set with the additional pieces. What a great move to buy these!

2 aprile 2024
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Risposta di jazzupco.com

We're so glad to hear that you love your flatware :)

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