jazzupco.com Recensioni 

267
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Absolutely in love with our Matte Gold Flatware from JazzUpCo! ✨ This is already our second set, which says everything about how much we love it. The matte gold finish is absolutely beautiful, ele... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience with Jazzupco has been amazing from the very beginning! I own their gold dinnerware set, wooden spoons, knife set, and cutting board. I truly love the quality of their products! And let'... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently purchased the Ava flatware set in champagne gold mirror- I am absolutely blown away by the quality and look of them. They are so beautiful and nicely weighted, you can feel the quality in t... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I bought the Ava champagne set in Dec. ‘25. I washed them in the dishwasher, which they advertise as safe to do and less than 8 months later, many pieces started to change color, losing their gold. Cu... Leggi di più

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Scritti dall'azienda

Hey, we are JazzUpCo. We deliver gorgeous home products that inspire and help you bring your dream home to life.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

267 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Solitamente risponde entro 24 ore

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4,5

Tutte le recensioni

(267)

96 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great Experience!

Love the weight, shape and finish of these. And customer service was stellar when our first delivery was returned due to an issue on our end.

10 marzo 2025
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Risposta di jazzupco.com

Thanks for your kind words! We're so glad to hear that the flatware successfully made its way to you and that you're loving them. :)

Valutata 5 stelle su 5

The product is so well made

The product is so well made. I’ve actually gone back and ordered more! Additionally, there was a mistake with my very first order and they were extremely helpful in making sure I got what I needed. I ordered the Ava flatware with the black minimalist dishes for my Oscar party and got so many compliments on both! Excellent product and excellent customer support!

11 marzo 2025
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Risposta di jazzupco.com

Thanks so much for your awesome feedback! We’re thrilled to hear that the flatware and dinnerware were a hit at your party. 🎉

We appreciate your understanding about the mix-up on your first order - glad we could help! :)

Valutata 5 stelle su 5

Incredibly impressed with the quality of my Ava Flatware

Incredibly impressed with the quality of my Ava Flatware. Each piece has a premium weighted feel, beautifully designed while also being practical for everyday use.
I know I will make many memories around the table with family and friends, with my Ava flatware front and centre for years to come. Would HIGHLY recommend JazzUpCo's products!

11 marzo 2025
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Thank you so much for the kind words! We're thrilled to hear you're loving your Ava Flatware. We truly appreciate you spreading the word about our small, family-owned business!

Valutata 5 stelle su 5

Outstanding Customer Service & Products

Went all in and ordered two sets of dishes and silverware. Also ordered the wood cooking utensils. Everything was packaged with care but one dish arrived chipped. I sent an email and customer service had the replacement in the mail the next day. I love the look and quality of everything. I am so impressed that i put in an order to gift to my daughter! It’s not often you come across high quality products and exceptional customer service.

22 gennaio 2025
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Risposta di jazzupco.com

Glad you're loving your dinnerware and flatware! It means a lot that you trusted us with a big order—and now a gift for your daughter. We pack everything with care and in sustainable packaging, but sometimes damages in transit occur. Grateful for your understanding and happy we could get that replacement to you quickly. Thanks for sharing—it made our day! 😊

Valutata 5 stelle su 5

You'll be happy with these flatware

You'll be happy with these flatware. I went back and forth for about a month before ordering it and I'm really glad I did. I got the Minimalist 2.0 and danggg they're nice. The quality is super nice and really nicely packaged in their own slots within the included pouches.

The build quality on these are really nice when you look at the details, simple but well thought out for ergonomics and usage. Color consistency is good too. I bought the 12 person set and they're all exactly the same. They are not super heavy either, but they are 18/10 metal. The 12 person set is about 11-12 lbs all together but light individually.

They're also easy to wash in the dishwasher. No issues at all and they did not get spots when i used Finish brand soap.

Lastly, customer service is A++. I'm actually writing this review because the customer service was super good. I bought the wrong flatware and they were quick to make me a happy customer. Customer service was top notch and easy.

20 febbraio 2025
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Risposta di jazzupco.com

Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the newest Minimalist 2.0 Flatware. It sounds like you’ve really taken time to appreciate the quality and design, and we’re so happy that everything met your expectations.

We're especially glad to hear that your experience with our customer service team was top-notch—it’s always our goal to ensure you’re 100% satisfied with your order. :)

Valutata 5 stelle su 5

Superb!

After years of searching for the perfect gold silverware set I came across Jazzupco and thought I'd give them a try. I'm thrilled that I did because this set holds up to the test of time. I did have a tiny hiccup with one of the pieces, but contacted customer service. They immediately responded and remedied the situation making the process completely stress free. If you're looking for new silverware, this is the place to go! Sturdy, well made (quality is 100%), gorgeous, and fabulous customer service! I'll continue to use this company and recommend them to all my family and friends.

17 febbraio 2025
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Risposta di jazzupco.com

Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you’re enjoying your new flatware. :)

We’re also grateful for your recommendation to your family and friends—it’s the highest compliment we can receive!

Valutata 5 stelle su 5

Beautiful flatware has a great finish

Beautiful flatware has a great finish. It survived the dishwasher and pristine condition. It has a good weight to it in the hand and I feel real fancy when I eat now lol.

3 febbraio 2025
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Risposta di jazzupco.com

Thank you so much for your kind review! We're thrilled to hear that you're enjoying your flatware and that it’s holding up well in the dishwasher. We love that it makes you feel fancy while dining – that's exactly the vibe we were going for!

Valutata 5 stelle su 5

very well made flatware

I received my order in the mail today, and I’m very impressed with their packaging. The flatware itself is very well made and high quality.

5 febbraio 2025
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Risposta di jazzupco.com

Thanks so much for the kind words! We're really glad you liked the packaging and that you're loving your new flatware. :)

Valutata 5 stelle su 5

Stunning Flatware and AMAZING Prices !

I saw an add about Jazz on Instagram and placed an order. The shipping was quick and FREE and packaging was fantastic ! I was so impressed with the quality of your items, I just placed a second order for more sets and colors. I LOVE the Matte Gold and Rose Gold. Gorgeous ! I wash them in the dishwasher and they look perfect. I can't wait to get the Matte Black. Thank you so much.

27 gennaio 2025
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Risposta di jazzupco.com

Thank you so much for your kind words! We're so glad to hear that you love your new flatware. :)

Valutata 5 stelle su 5

Fantastic customer service

The customer service is absolutely unmatched. They respond within the same day (usually within a couple of hours). My package was stolen (x2!) and they sent a replacement both times, even though they are not liable for stolen packages.

14 gennaio 2025
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Risposta di jazzupco.com

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our customer service. :)

Valutata 5 stelle su 5

Recieved Ava Matte Gold 8 pcs set as…

Recieved Ava Matte Gold 8 pcs set as housewarming gift! Really loved the matte colour and the culteries are slightly weighted, so do feel that they are of good quality and luxurious too. Have been using them for 1 year, occasionally using dishwasher when hosting and the colour has not fade off! Also scoping out Ben & Jerry ice cream from the pine is no longer an issue; the spoon has a certain thickness and we are not afraid of bending/breaking it. Its's amazing! Would recommend family and friends to try it!

11 gennaio 2025
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Thanks for your wonderful review! We're so glad you're loving your Ava Flatware. :)

Valutata 5 stelle su 5

Amazing, best gift my mom ever got

Bought the gold an black Ava sets for my moms birtday, best gift I've ever gotten probably. She was over the moon, no idea how to top it next year (maybe the dinnerware?)

They look stunning and also feel great in hand... I barely managed to convince her to use the black set daily and it hasn't shown any wear and tear in the couple months of use, the gold one is tucked away for special dinners though :D 100% recommend it!

30 dicembre 2024
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Risposta di jazzupco.com

What a thoughtful and practical gift! We're so glad to hear that your mom is loving her new flatware. :)

Valutata 2 stelle su 5

Terrible Shipping and customer Service

My shipment got lost in transit and then they made me wait an entire month for another shipment because the items I originally ordered were no longer available. Instead of sending them as soon as I told them I didn’t receive them, they made me fight with USPS about it, which did nothing to help me in the end. Also the silverware gets bad water stains.

18 novembre 2024
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Risposta di jazzupco.com

Hey Amanda!

It's Rachael here, the founder of JazzUpCo. Thank you for taking the time to share your feedback. I've just looked into this case and learnt that the first round of shipment was not as expected as the address input when the order was placed was incorrect. Nevertheless, we agreed to reship the items but they were out of stock at that time which led to a slight delay. They've just been restock last week in our warehouse in Las Vegas and we've reshipped them.

As for the marks which is typical of any matte flatware, can be cleaned off with a microfibre cloth.

I'll also reach out via email to assist you personally on this case as well. Thanks so much for your patience and wishing you a joyous Christmas!

Rachael, Founder

Valutata 4 stelle su 5

Had issue with initial order but problem has been resolved

Update to the below: The founder, Lawrence, reached out and truly went above and beyond to fix the situation. He did say this was the first time anything like this has happened and he offered to replace any of the pieces that had an issue as well as send a few extras just in case. He also made it so I didn’t have to return anything just to make it easier on my end and then offered to send a few additional new pieces as a gift. I don’t think any company has ever offered to remedy a situation like this so I am very appreciative.

I purchased a set of 12 of the Ava collection and not only did some come scratched and dented, which is easy to see since they are matte, the gold on the steak knives rubbed right off on day one onto my hand!

13 dicembre 2024
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Risposta di jazzupco.com

Hi Monica,

I’m Lawrence, the founder of JazzUpCo, and I’m truly sorry for your experience. I completely understand your concerns, and I want to address them personally.

First, I apologize for the delay in responding—our team needed some time to review your case thoroughly, as this was the first time we received such feedback.

We take great care to protect our flatware with sustainable packaging, including cloth pouches and sturdy outer boxes. However, on rare occasions, pieces can be affected during transit or during packing and handling.

Regarding the gold plating, we use a titanium-alloy coating, which is the strongest and safest methods available. It’s designed to be durable and non-toxic, and I want to assure you that we take your safety and satisfaction very seriously.

I’ll personally reach out to you tomorrow to better understand this case and ensure this issue is resolved. Thank you for giving us the chance to make things right.

Lawrence
Founder, JazzUpCo

Valutata 5 stelle su 5

Great product and great customer…

Great product and great customer service.

3 dicembre 2024
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Risposta di jazzupco.com

Thanks so much for your kind words! We're glad to hear that you're loving your new items and that you had a great customer service experience with us. :)

Valutata 5 stelle su 5

Modern and Beautiful Gold Flatware

I just received the Ava flatware set and serving pieces for an early Christmas gift. They are amazing! After researching a gold set for a while these have the best review. I couldn't believe how heavy/solid they are. I can't wait to set the table for Christmas. I am already back on the website to get a few more pieces that I originally didn't think I "needed" ;)

30 novembre 2024
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Risposta di jazzupco.com

We're so glad to hear that you're loving your new Ava Flatware! Happy Holidays!

Valutata 5 stelle su 5

5 🌟 black and gold cutlery…

We ordered the black and gold cutlery over a year ago and have nothing but great things to say about it! They’ve held up perfectly with daily use and dishwashing without a single blemish. They still radiate and impresses every dinner guest we host. Also the matching chopsticks were 👌🏻

25 novembre 2024
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Risposta di jazzupco.com

Thanks so much for writing us a review! We're glad to hear that you're loving your flatware. :)

Valutata 5 stelle su 5

Beautiful and Durable, Great Customer Service

I have a small bakery, and we use Jazzupco's Matte Gold Minimalist flatware. It's beautiful, durable, and has a wonderful weight to it. Customers ask us where we found it all the time.

We're about to order more, and the customer service has been incredible. They respond quickly, give you the information you need, and are professional and kind. I can't recommend them more.

24 novembre 2024
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Risposta di jazzupco.com

Thank you so much for your wonderful review! We're so glad you chose our flatware for your small bakery. :)

Valutata 5 stelle su 5

Beautiful Design and Quality

I am very happy with my new minimalist dinnerware set that I recently received from Jazzup. The quality and design are just beautiful and I exactly what I was hoping to find. After placing my order, I was pleasantly surprised to receive it within only a few days. The shipment process was seamless and the packing was beyond my expectations. I had a few questions for their customer service dept and was really amazed at their rapid response and genuine concern for my satisfaction. I highly recommend this company!

19 novembre 2024
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Risposta di jazzupco.com

Thank you so much for your kind words! We're so glad you're loving your new dinnerware and that you had a great experience with our team!

Valutata 5 stelle su 5

Beautiful Aesthetic and Quality

I was on the hunt for a specific flatware pattern that I saw at an adorable cafe whilst on vacation-that’s what led me to Jazzupco. Not only did they have the exact cutlery (Vatican) it came in 3 finishes. Once my order arrived, it surpassed expectations with quality (great weight and craftsmanship) and I promptly ordered a second set of the same. I also ordered the bamboo organizer and matching chopsticks. The company sends thank you emails for each order and I was luckily gifted a complimentary gift on my second order. I loved the free gift so much, I reached out to customer service inquiring how to purchase a piece for it. Not only did they promptly reply to me, they offered to send me the item. This is not only an ethically minded (important to me) company but everything I’ve ordered is beautiful and I am proud to display in my home. Dining feels like an elevated experience now. The customer service is exceptional and in a world of big box corporation that really means something.

20 ottobre 2024
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Risposta di jazzupco.com

Thank you so much for your kind words! We're so glad to hear that you're loving your new items and that you've had a great experience with our customer service team. :)

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