Jali Recensioni 

249
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

What a wonderful company and service. I was looking for a very particular sized radiator cover and I absolutely loved the customisable feature on the Jali site. I'd started designing and wasn't comple... Leggi di più

Valutata 5 stelle su 5

Many years ago, I purchased radiator covers and decorative fretwork from Jali. I was impressed by the quality, price and delivery from Jali. Naturally, Jali was my first port of call when I recen... Leggi di più

Valutata 1 stelle su 5

SCAMMERS! What a gross company. Please do not order from this business, the experience was completely terrible. Said 4-6 weeks delivery time, came in 17 weeks and then they damaged our property w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We couldn't find anywhere online that had standard shelves to fit our utility room so were pleasantly surprised to come across Jali. Very easy to use website to design shelves, shelves arrived after... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili

Informazioni fornite da varie fonti esterne

Jali is a bespoke furniture company where we believe in being yourself! With Jali, you can create 100% unique furniture that's yours to the last detail; the perfect fit for you, and your home.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

249 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(249)

16 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fantastic service, beautiful quality!

What a wonderful company and service. I was looking for a very particular sized radiator cover and I absolutely loved the customisable feature on the Jali site. I'd started designing and wasn't completely sure of my measurements but Jenny from the team reached out to me to assist and was a fantastic (and very patient) guide throughout as I had a lot of questions. The finished article was ready much sooner than expected and I was contacted for a convenient delivery time, which was so helpful. Assembly instructions were very clear and now I have a beautiful (great quality) and perfectly made to measure radiator cover that completes my bedroom. I'm sure I'll find a reason to order again, can't recommend highly enough. Thank you Jali!

1 settembre 2026
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Valutata 5 stelle su 5

Great customer service, great products

Many years ago, I purchased radiator covers and decorative fretwork from Jali. I was impressed by the quality, price and delivery from Jali.

Naturally, Jali was my first port of call when I recently needed 2 bespoke sized doors for a utility cupboard. Great to speak to a real person in their customer service department. Fast delivery. The doors were just what I needed: thankyou, Jali

27 luglio 2026
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Valutata 1 stelle su 5

SCAMMERS

SCAMMERS!

What a gross company. Please do not order from this business, the experience was completely terrible. Said 4-6 weeks delivery time, came in 17 weeks and then they damaged our property when delivering. Please give your money to other businesses, because this one does not care once they’ve got it.

9 febbraio 2026
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Risposta di Jali

Hi JD.

We're genuinely sorry to read about your experience and are concerned by the issues you've described.

We take great pride in both our products and our customer service, so it's disappointing to hear that you feel let down. We would very much like the opportunity to investigate this matter, particularly the concerns regarding the delivery times and the damage to your property.

Unfortunately, we have been unable to locate any order or previous correspondence using the name associated with this review, so we're currently unable to look into what happened. Please could you get in touch with our team by emailing sales@jali.co.uk or calling 01227 833333 with your order details? We'll investigate the matter thoroughly and do everything we can to resolve your concerns.

We value all customer feedback and would appreciate the opportunity to put things right.
Thank you very much, Ellie.

Valutata 5 stelle su 5

Helpful staff, high-quality product

Jali staff helped me through the design process and the finished product looked great.

25 giugno 2026
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Risposta di Jali

Thank you for your kind review Zed. We're delighted to hear that our team was able to support you throughout the design process and that you were pleased with the finished product. It was a pleasure working with you, and we appreciate you taking the time to share your experience.

Valutata 5 stelle su 5

Excellent Quality and Service

We ordered a bespoke wall unit in white and are delighted with it. Ordering was easy and Jenny gave some support with this. The shelf was delivered in good time and is excellent quality. It was delivered with nickel coloured fixtures which did not suit, so a call to Jenny and she sent white fixings overnight which look great. An excellent service and would recommend Jali for bespoke size units.

3 giugno 2026
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Risposta di Jali

Thank you for your wonderful review Colin.

We're delighted to hear that you're so pleased with your bespoke wall unit and that the ordering process was straightforward. Jenny will be especially pleased to know that her support and quick response helped ensure everything was exactly as you wanted it.

We take great pride in the quality of our products and customer service, so it's fantastic to hear that the shelf met your expectations and that the replacement white fixings completed the look perfectly.

Thank you for choosing Jali and for taking the time to share your experience. We really appreciate your recommendation and hope to be of service again in the future.

Best wishes,

The Jali Team

Valutata 5 stelle su 5

5* company

This is the second time we have used Jali and they dont disappoint
The fretwork board was 5* and primed beautifully.

29 gennaio 2026
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Risposta di Jali

Thank you Michelle for your 5 star review and such lovely feedback!

Valutata 5 stelle su 5

Excellent product and service

Their website is so easy to use, they confirmed the measurements of my order via email and rang me when it was ready to be sent out which meant I was able to agree a date I was in to receive them.
I ordered the 'wood veneer' which was so much better than I anticipated. Two coats of varnish has really enhanced it. Even the carpenter complimented my choice.

26 gennaio 2026
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Risposta di Jali

Thank you very much Anne for your 5 star review! we are so pleased you were happy with the service we provided and glad you are happy with your final design. Thank you again for such a lovely review

Valutata 5 stelle su 5

Magnetic wall arch

I was looking everywhere for an MDF arch that I could then paint with magnetic paint and then crochet a scalloped border for it - transforming it into a beautiful magnetic wall arch for my daughter's playroom. I came across Jali and the website was so easy to use to find my custom shape and preferred size, and what I loved the most was how affordable it was - the price was an absolute steal!! I also really liked that Jali contacted me when the arch was ready and asked me for a preferred delivery date, so that I could make sure I was home to recieve it. Thank you so much, you have made my daughter a very happy little girl (and me a happy mum).

5 gennaio 2026
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Risposta di Jali

Wow what an amazing review! thank you so much Jessica for taking the time to write this. Absolutely over the moon to hear this kind of feedback as it means so much to us! We are so pleased we were able to help in what sounds like every step from start to finish and you were pleased with the final outcome. Thank you again for your 5 star review and such kind words!

Valutata 5 stelle su 5

Diamond panel

I ordered a panel to cover an unsightly pipe in our front room. Now it looks beautiful and in keeping with the other patterns. The range of colours to choose from also meant that a perfect fit was possible.

20 giugno 2025
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Risposta di Jali

Thank you so much Lou for your 5 star review, so glad we was able to help you cover the unsightly pipe with your own custom designed Jali order and i am so glad the fit was perfect!

Valutata 5 stelle su 5

Great project

I wanted a meter cupboard for a very tight space. I can't praise the process enough. I enjoyed the design process and was confident that it would fit due to the excellent support from the team at Jali who went through my design with me before I placed my order. It arrived within the lead time and the quality is great.

3 novembre 2025
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Risposta di Jali

Thank you so much Nicola for your 5 star review and kind words. So glad you are happy with the service and enjoyed the design process!

Valutata 5 stelle su 5

Bespoke doors

We ordered six bespoke doors for an entrance lobby cupboard - great service, easy website for ordering and delivered on time

31 ottobre 2025
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Risposta di Jali

Thank you so much Peter for your 5 star review and kind words, so glad you found the website easy to use and was happy with the delivery time!

Valutata 5 stelle su 5

Helpful and constructive team

Took a while to get my bespoke piece right but eventually we worked it out and it was terrific. Have used Jali for several projects, some straightforward and some, like this last one, a little more complicated but always found them helpful.

13 febbraio 2026
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Risposta di Jali

Thank you Ann for your kind words and 5 star review, we always aim to help in whatever way possible to help bring your beautiful designs to life!

Valutata 2 stelle su 5

Not a good experience

We ordered a bespoke unit. Waited ages and when it came there was a fault. They had glued a piece the wrong way round. My husband, who was assembling couldn’t get the pieces to fit as they should. When he contacted the company to ask about it and send a photo their designer admitted that it was their mistake. They offered to send another piece but we had waited so long we just wanted it finished. My husband sorted it himself. Company offered an apology and said mistakes are rare! No comfort to us.No offer of recompense for inconvenience. Obviously no one checks these items before dispatch. Would not deal with them again!

23 ottobre 2025
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Risposta di Jali

We are very sorry that your experience was not as we would like it to have been. It is unfortunate and disappointing that a new workshop staff member made a mistake on the back panel. Our technical director was very concerned about this and was keen to put this right immediately as per our policy however following a friendly and agreeable conversation, it appeared that no help was required as it was a simple rectification that your husband was happy to do. That said, we sincerely apologise for the mishap and believe our move towards ready-assembled units will result in faultless customer satisfaction in the future.

Valutata 1 stelle su 5

Please is Jali Support recently…

Please is Jali Support recently employing for customer support agent role?

And do they require payment for certification?

30 settembre 2025
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Risposta di Jali

I'm sorry but we do not recognise you as a customer of ours. Please would you remove this review as it is very damaging and doesn't apply to our company in any way.

Valutata 2 stelle su 5

Disappointed in this company

Disappointed in this company.
They advertise a 4-8 week manufacture and we specifically chose white as it stated a quicker lead time. I have needed to chase the company numerous time to find out when the cupboards will be delivered and each time I’ve been put off a week! After being told they were going to be delivered end of September, I have now been advised that it will be mid October. We ordered in mid July and had I known the company cannot fulfil their advertised lead times, I would not have ordered from them.

Edited- to say although we really disappointed with lead times and communication of the cabinets, we are really pleased with them once they finally arrived.

29 settembre 2025
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Risposta di Jali

Please accept our apologies for the extended lead-time - it is not our usual time-frame by any means and was the result of short lived but unprecedented staff absences. We are now back on track and would welcome the chance to regain your trust by demonstrating this with a future order. I trust you are happy with the two cupboards now that they are fixed and fitted.

Valutata 5 stelle su 5

Solid, gorgeous custom built-in units

We wanted a custom built-in unit for our living room - we are keen DIYers but building one from scratch would have been challenging, and equally didn't want to spend 3-4k to have someone build one for us.

We stumbled across Jali by accident. We realised it had an online design programme where we could bring our idea to life with the exact requirements and dimensions for our space.

The website offers a few preset pieces that you can then customise. We wanted a bookcase to sit on top of only part of the floor cabinets - this was not something the system allowed us to do in one go. We designed a bookcase and floor units separately - the designers were responsive and helpful, guiding us and recommending tweaks to our design to ensure the pieces would all work well together.

It was a long (but expected) wait to receive the units, and were mostly straightforward to assemble with the instructions provided. We now have a solid and gorgeous custom unit that looks gorgeous as well as offering us plenty of storage space.

We would very happily order from them again should we need another build in unit!

1 aprile 2025
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Risposta di Jali

Thank you so much Sarah for taking the time to leave such a wonderful review and kind words. We are very happy to hear you are so pleased with your order. We are very grateful you chose us to be a part of your journey in making your home.

Valutata 5 stelle su 5

So well designed and made ...

The sales team were great in helping me with the design, ensuring that the units would look right and fit into an awkwardly shaped space. When they arrived the units were so well built that I managed to put it all together in less than 3 hours. My daughter (it was a present) is delighted

17 agosto 2025
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Risposta di Jali

Thank you very much Simon for your kind words and 5 star review. Amazing to hear and we are glad your daughter was delighted!

Valutata 2 stelle su 5

Not the best

+ Great online design tool
+ Great colour options
+ Good range of design options to fit any space
+ Easy to assemble
+ Good customer service, kept me informed of manufacturing progress.

- MDF construction splits when screwing in the supplied fixings (unsure if this is a structural issue).
- The fixings are bigger and much more noticeable than the images on the website.
- My product had the pre-drilled fixing points in the wrong positions, so the shelves were +/- 1mm out of plum with the support panels, didn't look great.
- Very heavy! would not advise buying the wall mounted shelving.
- Screw holes on the bottom panel go all the way through the board, which looks unsightly if hanging on a wall.
- Seems very expensive for the level of quality.
- Very long lead times.
- Will probably just buy Ikea next time...

14 luglio 2025
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Risposta di Jali

The structural and fitting issues you have experienced are very unusual and very unfortunate and we would have been keen to replace any components affected, as priority, had we been aware. Regarding the weight of our units, we give estimated weights however we do leave it to the customer to judge the suitability when it comes to wall mounting as walls vary so much. Regarding the lead-time you experienced, we must apologise that, in your case, this was longer than we would like and stress that it is now back on a more favourable track.

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