We love our furniture (hideaway desk and large sideboard). They are solidly built and well finished. The ability to customise and the range of finishes as a great bonus. We had been looking all ove... Leggi di più
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We love our furniture (hideaway desk and large sideboard). They are solidly built and well finished. The ability to customise and the range of finishes as a great bonus. We had been looking all ove... Leggi di più
L'azienda ha risposto
The furniture ordered arrived in perfect condition and was delivered and assembled by the professional and courteous team. The furniture looks great in the room and has fitted on perfectly. Lovely c... Leggi di più
L'azienda ha risposto
Great experience from initial contact through to delivery. Furniture solid quality, well made and looks beautiful. Second order and looking to make a third
L'azienda ha risposto
A great selection of furniture for all areas of the home. I have purchased a Millbrook wardrobe and a sideboard and I love them both. The Painted Furniture Company sell high quality, beautifully made,... Leggi di più
L'azienda ha risposto
In an age of mass production, we are proud to be hand-building furniture right here in the UK and keeping traditional hand crafting techniques alive. We are committed to using the finest selection of materials along with traditional construction methods to create beautiful and resilient furniture that withstands the test of time. Nearly all our pieces are built right here in the UK, guaranteeing that you get the kind of craftsmanship British-made furniture is known for, as well as the potential to bespoke any piece to your own requirements. We believe our customers are even more important than our high-quality furniture. We go to great lengths to ensure that every customer is taken care of throughout the entire buying journey. From initial contact to delivery and beyond, putting smiles on customer faces is always top priority. We want you to keep smiling years after delivery and final inspection. In terms of finishes, we offer more than a dozen different paint colour options, a range of oak top finishes, and your choice of handles. Shop our full range of Bedroom, Living Room & Dining Room Furniture on our website today.
17-19 Gosditch Street, GL7 2AG, Cirencester, Regno Unito
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Risposta di The Painted Furniture Company

Risposta di The Painted Furniture Company
We love our furniture (hideaway desk and large sideboard). They are solidly built and well finished. The ability to customise and the range of finishes as a great bonus. We had been looking all over for the furniture to fit our new home and the Painted Furniture Company came up trumps. The only negative was the long wait - but they were worth waiting for! The delivery service was also good - on time and the guys ensured that everything was perfect. We would definitely recommend and use again.

Risposta di The Painted Furniture Company
Great experience from initial contact through to delivery. Furniture solid quality, well made and looks beautiful. Second order and looking to make a third

Risposta di The Painted Furniture Company
The furniture ordered arrived in perfect condition and was delivered and assembled by the professional and courteous team. The furniture looks great in the room and has fitted on perfectly. Lovely company to deal with all the way from order to delivery. A real supper customer experience.

Risposta di The Painted Furniture Company

Risposta di The Painted Furniture Company
We really love our media unit and appreciate the helpful delivery team.

Risposta di The Painted Furniture Company
We visited the showroom several times and were warmly greeted by the staff. The showroom is pleasantly laid out and the staff more than helpful.
We ordered several items in our chosen colour some of which were bespoke.
The advised lead time was 16 weeks and we waited hoping to be delighted.
Unfortunately this was not the case and despite the fact that each piece was labelled “QC checked by …….” this can only have been cursory or possibly not all.
Faults and poor paint were evident on some items. This caused us to look more closely at the construction. Don’t be fooled - this cheap. Some parts in fibreboard. Only visible surfaces painted .
After a robust conversation all the goods were returned and full refund made.
In summary; great showroom and staff, poor quality goods

Risposta di The Painted Furniture Company
Beautiful furniture and we love it, very practical !

Risposta di The Painted Furniture Company
Fantastic company from start to finish.
Very helpful staff and Beautiful Showroom. Could choose the colour of my workstation and very accommodating when time for delivery. Delivery guys were great too.
Would highly recommend a visit although the website is fantastic too.
Love my furniture and will definitely recommend x

Risposta di The Painted Furniture Company
I have already purchased furniture from this company which was great quality so when I had a problem finding something to fit in a specific area they made it special for me and it was lovely

Risposta di The Painted Furniture Company
Fitted perfectly into my bedroom. Just what I wanted.

Risposta di The Painted Furniture Company
A great selection of furniture for all areas of the home. I have purchased a Millbrook wardrobe and a sideboard and I love them both. The Painted Furniture Company sell high quality, beautifully made, stylish and made to last furniture in a small selection of lovely colours. There is quite a long lead time but you will not be disappointed.

Risposta di The Painted Furniture Company
A great company to do business with. Responsive communication. Top quality product. The delivery team could not be more polite nor helpful.
Highly recommended!

Risposta di The Painted Furniture Company
Great customer services. Furniture arrived promptly on the given date. It was put into place and best of all just as described and looks fabulous.

Risposta di The Painted Furniture Company

Risposta di The Painted Furniture Company
Ordered over the phone as needed to ask questions .
Extremely helpful and friendly.
Explained it would be up to 12 weeks as made to order.
Very pleased with the finished small wardrobe /blanket box and slim bookcase .

Risposta di The Painted Furniture Company
If I had known then what I know now, I wouldn't have made this purchase. Everything was good up until the point of paying for the order. Sadly though, things went downhill from there. A delivery estimate of 10-12 weeks was given to me in early July. This actually turned into delivery after 20 weeks. I had previously tried to speak to the showroom on several occasions and left messages for someone to call me back. When I did manage to make contact after 12 weeks, I was told to estimate a further 4 weeks for delivery. 4 weeks later I received a call from the warehouse proposing a delivery date of a further 4 weeks time - which I accepted - late November - a total of 20 weeks after placing my order.
Delivery and assembly of my wardrobe went smoothly and the furniture looked good. What was not so good, however, was the eye-wateringly strong chemical smell emanating from the wardrobe. This, I now understand, is from the finish used on the paintwork. Despite it being quite overpowering, I've been assured it's not toxic. The delivery people said it would take 24 hours to clear. When. after about a week, the smell was still extremely powerful, I spoke to the showroom. At no time had I been warned to expect this smell. The assistant explained that the furniture is frequently 'aired' at the warehouse prior to delivery. Clearly this hadn't been done in my case. She told me that if the furniture smells, they normally advise clients to air the room for 1 week in summer and 2 in winter. She did offer to have my piece dismantled and returned to the warehouse for airing and then redelivered/constructed. When I declined, she sent me a Neutrogena capsule. I bought several more and kept these plus multiple bowls of Bicarbonate of Soda in the room and inside the wardrobe and kept the windows open all day for over 3 weeks. When the smell persisted I spoke to the showroom again. Whilst very apologetic, no further solutions were offered apart from the suggestion to use a fan. It's now mid-January and although the smell is less strong, it's still too strong for me to use it. Apparently it's from the coating used to make the paint less subject to damage.
In all, some 26 weeks after placing the order, I still don't have a usable wardrobe! This is a real shame as the initial experience, front of house showroom and design/drawings process were all good and the wardrobe looks nice (although one door is a bit lower than the other). Unfortunately though this has been overshadowed by the complete lack of follow-through/communicaton regarding the initial delivery delay and the total absence of any warning re potential issues with the overpoweringly pungent and persistent smell. There's also been no offer of compensation or any other gesture by way of mitigation. The result is that this has been a really disappointing experience and one which I would not repeat. If I had only known then what I know now ......................

Risposta di The Painted Furniture Company
We are so pleased with our bedroom furniture that we bought from The Painted Furniture Company. Our experience with the company was exemplary from start to finish. From the start, the provision of free samples of the available colours was essential as colours represented online are never true; actual painted samples on wood as provided allowed me to choose the exact colour I needed. The customer service was excellent when I placed my order. When I rang to ensure that the order had been processed, the women I spoke to were so helpful and friendly, I had confidence that any further queries I had would be dealt with efficiently. Again, the customer service was excellent when it came to the delivery of my furniture; the first date suggested for delivery was not suitable for us but there was no trouble in changing tje delivery date to one where we were home to receive the furniture. Likewise, on the day of delivery we were kept updated with the expected time of arrival and the delivery arrived in good time that morning and at the predicted time. The two delivery men were absolutely brilliant; respectful of our home while delivering rhe furniture and they assembled the furniture expertly and efficiently all with a smile and good humour. They were all finished within half an hour. Now we have the most beautiful, excellent quality furniture to complete our bedroom. A brilliant experience throughout - we would highly recommend this company and would definitely purchase furniture from them again.

Risposta di The Painted Furniture Company
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