Jack Archer Recensioni 2.671

Superior customer service. I emailed them and I had a response from Alicia within hours. She asked for a picture and within hours Alicia said they were sending a new pair. The quality and service are top notch and continue doing business with them. Thank you Jack Archer for taking care of your customers.

The entire Jack Archer team is amazing and the clothes feel so comfortable and versatile.

I am on my fourth pair of Jet Setter pants. Had an issue with the last pair I purchased, an issue where I was completely at fault. I reached out to the customer service team and they immediately responded. Within one day a free of charge replacement pair of pants was sent to me. Doesn't get much better than that! Thank you.

My husband loves the quality of the Jetsetter pants. The customer service was great when I reached out for help with a return.

Great pants, good customer service.

Great service and responsiveness. Great product that I keep buying more of
I wish they had tall sizes, but all their clothing has been great so far. Very comfortable and stylish.
Had an issue with a zipper and they immediately replaced my pants.

Excellent Customer Service !

They Definitely went Above and Beyond for me.
I will definitely recommend your Clothes.
My new pants are getting lots of positive comments from coworkers and customers.

Nice pants but I asked about returning the shirt - guy said yes in the email back and forth - then was not able to "rejected" on the return sight. I'm ok w/ any return policy as long as it's clear and fair. But I won't waste time w/ a company that tells me one thing then website does another. Very frustrating.

Your customer service is as good as Amazon and they are amazing. Really stand behind your product. Very responsive in rapid order.

Very quick response as always and 1st class

Great customer service support. Very nice style, quality, and price on the Jet Setter pants and Polos.

Customer service was awesome. My favorite pants zipper broke, and I was bummed. The company did not have any obligation to do anything, as the pants were two years old, but nevertheless, they replaced the pants. Couldn't have asked for a better outcome. I will continue to buy from Jack Archer!

Great pants, quick shipping! When I needed to make a return or exchange, all went smoothly - and quickly!

JACK ARCHER. First was the $9.00 fee for secure delivery, apparently protecting against damage in transit. Second, the material is nice, but the waist band has a visible elastic side band, kind of like stretchy pants. There is no picture or reference to visible elastic waist band. Third, while the trousers are consistently on sale, they then are not returnable because they are a sale item. This is a scam company, buyer beware!

I like them, but they have some majorly sketchy selling practices. There is no way to leave a review on their page. It's chalked full with glowing reviews, but no way to comment your self. I tried to review via trustpilot and it gave the runaround too.

Watch out, they try to add a BS charge at the end of the purchase without you knowing. They add this "Checkout+ by al Onward" BS that never really shows up until you complete your purchase. I cancelled my order three times trying to delete this.

This is some really sketchy crap they're pulling. I can only imagine how many people you've screwed on out $8.55 per order for this made up fee.

They advertise "Free Shipping and Easy Returns that explains you have 30 days from delivery to try out the products, and you can return them for a refund if needed — and the return shipping process is described as “easy,”, but then when you get to the checkout process you try to add fees.

Their checkout reads

"Free Returns on Non-Final Sale Items, Delivery Protection, 90-day Guarantee.

$8.55 • SECURE CHECKOUT"

Majorly sketchy.

Nice pants - apparently a sketchy company.

Confortable and nice stench look a bit baggy in the front

I purchased my Jack Archer pants in 2023. Upon receiving them I realized they were too tight, but I decided to keep them in my closet knowing I planned to loose some weight. over the past two to three months, I pulled those pants out and began wearing them a few times. The pants fit well - after I had them hemmed for length- and I really enjoyed the comfort of the pants which everyone comments on. However, after washing the pants just three times, I realized the pants were beginning to "tag" in various areas. The tagging (stands of thread coming loose) became so noticable on my last wash I do not feel comfortable wearing the pants in public any longer. Frustrated, earlier this week I reached out to Jack Archer and requested a resolution to this quality issue. I explained I have several pair of Lululemon pants, that are similar in style, and I have washed those pants many many times without any issues. My feeling is this is a quality issue, I was not reaching out trying to take advantage of Jack Archer, but ultimately they needed to address this issue - yes, although less expensive than Lululemon pants the Jack Archer pants are still an investment (not cheap) and anyone buying the pants should expect a product that holds up to very minimal wear and tear. Ultimately Jack Archer refused my request to address the issue claiming because the pants were bought in 2023, and waranty obligation had expired - exactly what not to say when you have a quality issue. I did include a picture of the fraying pants. As I mentioned earlier, the pants fit good, I liked wearing them, but my experience with these pants is that the quality is low and did not hold up to the most basic level of expectation, and when I attempted to reach out to Jack Archer for a resolution, they denied my request leaning on the timeframe of the purchase regardless of the situation. Ultimately had Jack Archer addressed this quality issue in a more equitable manner I would have purchased more of their product(s). I will not do so now and I cannot recommend this company's products to anyone else.

Best pants, quality comfort , pricing and wearability.
Love

Overall great pants and shorts. The polos are the only reason I didn't give 5 stars. They feel like a lesser brand compared to the pants and shorts. Happy they are coming out with more colors and the sizing is quite diverse.

Pants are great 👍 fits well and Last long. If you prefer upscale clothing you should look here