iWofly Recensioni 

I wish there is an option for rating 0 star.

I purchased two airline tickets from iwofly, and later I made a request for full refund due to COVID-19, the flight was cancelled by the airlines as well later.

After more than 60 days, I did not receive the refund. They said they have not yet received the refund from the airlines. I contacted the airlines, and they provided evidence that full refund was completed a couple of weeks ago.

I forwarded iWofly the evidence and requested them to deposit the full amount as soon as possible, but they still maintain that they have not yet received the refund from the airlines. There is no progress so far. Cassie Cheng is one the travel consultants I dealt with.

I was never successful to call their customer support phone, once connected I got the announcement the line is busy, please call back later, and they do not always reply to your email, their online chat is not one-on-one.

In addition to posting your review here, you can make your complaints to both Hongkong and Chinese Government agencies. The following are the links to make complaints:

A. Hong Kong Consumer Council
Debodia International Limited/獅貝國際有限公司 is the company name they registered in Hong Kong:

consumer.org.hk

phone: 2929 2222 (Hong Kong)

B. Their Head Quarter is in Beijing China and the company name is 北京悦途航空服务有限公司

You can make a complaint in the following ways:
1. Phone call: Government agency in Beijing, China 7x24
phone: 86-10-12345, (most effective way)
This line is pretty good in handling issues like this, they will record your complaint and get back to you within 7 business days. Chinese government requires all airlines and booking agent make full ticket refund because of COVID-19 Pandemic.

2. Online

12315.cn

This is a registered company engaging in fraudulent businesses, and eating customers' money, therefore companies like this needs to be reported and taken down.They have operations in Beijing, Chengdu, Hongkong and Madrid.

To summarize, avoid iWofly at all cost, spread the words, post your reviews in social media and tripadvisor and make complaints to Chinese government authorities in Beijing and Hong Kong.

My flight from KUL to KATH (1 APRIL 2020) has been canceled due to covid-19 lock down.

As I check from airline website, they stated:
**NOTE: Agent can process refund through GDS.**

And what iwofly replay me is:

Dear Passenger,
I am checking with the airline company about your situation. Please come back tomorrow for the result. Thank you.

Best regards,

Cassie.Cheng
Travel Consultant

Just wanted to say, what kind of excuses is this? Aren't you an agent? We pay for your service, you should solve this for us.

IWOFLY IS A TRUE & LEGIT SCAMMER COMPANY!!
PLEASE AVOID AT ALL COST.

IWOFLY IS SCAMMER!!

Iwofly is garbage. Wont return money for cancelled covid 19 flights. Losers!!!!!

I BOOKED FLIGHT TICKET FROM IWOFLY FROM IST-DME RETURN TRIP NON REFUNDABLE WITH ATLAS GLOBAL. AS YOU AWARE THAT THIS AIRLINES WAS BANKRUPT AND IWOFLY AS TRAVEL AGENT MUST REFUND ALL MY MONEY IN ACCORDANCE TO REGULATION. ITS BEEN OVER 4 MONTHS AND I HAVENT RECEIVED MY MONEY. THEY ALWAYS REPLIED MY EMAIL THAT YOUR REFUND WILL BE RECEIVED WITHIN 15 WORKING DAYS AND THE FACT THAT IVE BEEN WAITING FOR MORE THAN 4 MONTHS.

THIS IS REALLY DISSAPOINTED I WOULD NEVER BOOK AGAIN WITH IWOFLY AND I WILL ESCALATE THIS MATTER TO HIGHER LEVEL.

BEWARE! THIS PROVIDER IS A SCAMMER. I have asked multiple times to reschedule my flight (because they said I can't cancel). They said they rescheduled it but NEVER GAVE ME AN E-TICKET. After MORE threads/complaints, they said THEY DID NOT HAVE A RECORD of rescheduling and proceeds to tell me they CANNOT give me a ticket because the flight has passed.

IWOFLY STOLE MY MONEY. PROVIDED ZERO ASSISTANCE. NEVER USE THEM.

I'm waiting for my refund from past two months and it has nothing to do with Covid 19 situation. My flight was rescheduled and iWofly asked me to go with the refund, yet I didn't receive any refund till date. Worst experience. I'm willing to escalate this further.

My flight from Dubai to Beirut on 20th march was cancelled by MEA.
i bought this ticket by iwofly.com and immediately sended them e-mail with refund request.
but i hadn't received any answer. i sended it again - and the same.
i sended it today again and they answered me that I MISSED MY FLIGHT and now they can't to refund it.
i wrote them a lot of emails about situation that i HAVEN'T MISSED it, that it was CANCELLED by middle east airlines, but they still go on to fcuk my brains...
(they just offered me to refund the fee which is just 30% of full cost).
so... what should i do in this situation?

Har desværre haft en rigtig dårlig oplevelse med dette selskab, da jeg betalte for baggage forude, men når vi tjekker ind i lufthavnen så skal vi igen betale for baggage. Anbefaler desværre ikke at booke sin flybillet igennem iwofly..

My sister booked a Manila to Osaka flight with them but wont give us a refund in lieu of the banning of air, water and land entry to and from Manila and the corona virus state in Japan. They dont have a proper policy for refund on corona virus affected countries. It is clear that flights are not allow to and from Manila but still they wont refund my sister's money.

Poor customer service. Won’t even respond email or chat. Cheap price comes with cheap customer service. We will never book again and waste money with iwofly!

very bad customer service
Online chat in the Time not is ONLINE
Mail come back can not deliver

IWOFLY IS THE WORST booking agency ever! Impolite customer service, NON-REFUNDABLE AND NON-CHANGABLE SCHEDULE POLICY! Dont waste your money.

Vi har bestilt to fly billetter imorgen fra Da Nang til ho chi minh - men både flyselskabet og iwofly siger at flybilletter er ugyldig og vi ikke har det rigtig booking nr!
Håber jer fra Iwofly ser den her besked så vi enden kan få vores penge tilbage til at købe nogle nye flybilletter eller give vores rigtig booking nr!!!

Booked two different flights earlier today, Delhi to Jammu and Bhopal to Delhi. Liked the portals booking interface which is not at all cluttered and is very simple & fast. In the first instance received email for both the bookings separately with status as 'Ticketing'. But within 15 minutes received another two emails with status 'Confirmed' and PNR & Ticket numbers. I verified it with respective airlines websites and ticket provided are legitimate. Though I could not find the bookings with provided PNR number, but the provided Ticket numbers worked.

Unfortunately we also booked via iwofly and the price while booking seemed reasonable. Our flight was from Kota Kinabalu (Malaysia) to Singapore and was supposed to cost 70usd for 2 persons one-way. After booking we had been charged with almost 90usd, no idea why. As the other comments already pointed out, there is no confirmation or ticket which you receive. So we just checked in on the homepage of the airline. During the whole ticket process we had no chance to add any luggage, neither to figure out if there is any luggage included. As iwofly gives ticketclasses different names (we had the light option which is not existing in the airline we took) we wasn't able to find it out.
At the airport we had to pay extra 80usd for 10kg of luggage! We have been travelling with many agencies already but we never experienced such a thing! We hope there is an explanation for this and would appreciate a answer from the company.

I booked my through iwofly and money also got deducted but i have not got my ticket.... What is this?...... Is iwofly is fraud

What is even happening?
I booked and made a payment for a Delhi to Bangalore flight. There's no confirmation, nothing. My card got charged and their customer care is not replying.
My flight is supposed to be scheduled in a few days and I will undoubtedly take them to court for deficiency of service if my ticket does not come through.
Stay away from booking with them.

Waiting for confirmation of my flight that Will be in 5 days ...NOTHING ...How dare they treat clients like this

have booked flight ticket from cheap flights via iwofly from Delhi to Mumbai
I have made the payment of 2478 . So once the payment is received by them the status of my booking was under ticketing
Now the status is showing cancelled and customer care is not replying to any message
Kindly speak to Iwofly company and refund me my money back

After getting response from the company they fixed the issue so I change my previous rating to a good one!!

Thank you