Just bought a square Christmas tree skirt from Ivyline and it’s exactly as described (maybe better than the photos) I’m very pleased. Thank you
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Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... Leggi di più
L'azienda ha risposto
Outstanding customer service. We were sent the wrong log storage (due to the supplier labelling the boxes incorrectly) and Ivyline arranged for the incorrect package to be picked up and the correct on... Leggi di più
L'azienda ha risposto
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... Leggi di più
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Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Informazioni di contatto
Ivyline Ltd, CV8 2LG, Kenilworth, Regno Unito
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
Risposta di Ivyline
Hi Jaclyn,
Thank you so much for leaving us such a positive review!
Thanks,
Martha
Fab colour
love this tray and the magnetic candleholders are a great idea the colour and finish of the tray is really different.
good communication from seller and prompt delivery
28 novembre 2023
Risposta di Ivyline
Hi Marie,
Thank you so much for your positive feedback and 5-star review!
I'm so glad to hear that you love your new Magnetic Candle Holder. We'd love to see how you style this by tagging us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha
A really lovely product and great service!
The product I ordered was really lovely and great quality. Unfortunately it wasn’t suitable for my needs and so I emailed Ivyline and received a very quick reply and everything was sorted out super efficiently. It’s getting quite rare to receive such good service from companies these days; well done Ivyline! Highly recommended.
27 novembre 2023
Risposta di Ivyline
Hi Amanda,
Thank you so much for taking the time to leave us such a great review!
I'm sorry to hear that the the Wicker Tree Skirt was not suitable for your tree, but I'm glad to hear that the team were able to assist you with your return.
We hope to see you shopping with us again soon!
Thanks,
Martha
Risposta di Ivyline
Hi Annabel,
Thank you so much for taking the time to leave us such a great review!
We're so glad to hear that you are loving your new Rattan Christmas Tree - don't forget to tag us in your pictures using the hashtag, #MyIvyline.
We hope to see you shopping with us again soon!
Thanks,
Martha
Website easy
Website easy - only disappointment is the delivery charge - will stop me using Ivyline again - shame
17 novembre 2023
Risposta di Ivyline
Hi Jeananne,
Thank you for taking the time to leave us such a great review!
We're sorry to hear that you are unhappy with the delivery charges you had to pay, but I can see from our system that this price was rectified after you received your item.
Unfortunately these are set by our courier service but we are always looking for ways to improve our service to our customers and we would love to see you shopping with us again!
Thanks,
Martha
Risposta di Ivyline
Hi Robert,
Thank you for taking the time to leave us a positive review and 5-star rating! We hope to see you shopping with us again soon!
Thanks,
Martha
This company is absolutely amazing…
This company is absolutely amazing customer service is beyond what I have experienced before.
Meg from customer service was so helpful when purchasing my tree skirt. Quality of item is beautiful. Would recommend anyone to purchase from here.
30 novembre 2023
Non scritta su invito
Risposta di Ivyline
Hi Ms Kaur,
Thank you for taking the time to leave us a positive review and 5-star rating! We're so glad to hear that Meg was able to help you out with your query, and that you are loving your new tree skirt - we'd love to see how you style it, so don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha
Arrived on time Very well wrapped
Arrived on time Very well wrapped - each pot in an individual box. Bought as Christmas present for my son who has bought from ivy line before
23 novembre 2023
Risposta di Ivyline
Hi Janice,
Thank you for taking the time to leave us a positive review and 5-star rating! We hope your son enjoys his new Kew Planters - don't forget to tag us in your pictures using the hashtag, #MyIvyline.
We hope to see you shopping with us again soon!
Thanks,
Martha
Risposta di Ivyline
Hi Jacqueline,
Thank you for taking the time to leave us a positive review and 5-star rating! We hope you enjoy your new Mayfair Hanging Planter and Monza Planter - don't forget to tag us in your pictures using the hashtag, #MyIvyline.
We hope to see you shopping with us again soon!
Thanks,
Martha
Risposta di Ivyline
Hi Philip,
Thank you for leaving us a review. We're so glad to hear that you are happy with your new Outdoor Trellis, and we appreciate the feedback on the tracking information.
We hope to see you shopping again with us soon!
Thanks,
Martha, Ivyline
Risposta di Ivyline
Thank you so much for your positive feedback and 5-star review. We're so glad to hear you love your new Kensington Planter and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Brass planters
I’m happy with the goods and quality. I took a star off for delivery which was stressful trying as my order took longer to arrive.
17 novembre 2023
Risposta di Ivyline
Hi Ruth,
Thank you so much for taking the time to leave us a review. We're so glad to hear that you are happy with your new Kensington Planters, and we appreciate the feedback on the delivery.
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Risposta di Ivyline
Hi Sheila,
Thank you for your 5-star review and positive feedback! We're so glad to hear that you are happy with your shopping journey with Ivyline, and we hope to see you shopping with us again soon!
Thanks,
Ivyline
Fantastic products at exceptional price…
Fantastic products at exceptional price with great customer service
16 novembre 2023
Risposta di Ivyline
Hi Umesh,
Thank you so much for taking the time to leave us such a great review!
We're so glad to hear that you are loving your new Celine Planters, and we hope to see you shopping with us again soon!
Thanks,
Ivyline
Very speedy delivery
15 novembre 2023
Risposta di Ivyline
Hi Mimi,
Thank you for taking the time to leave us a 5-star review.
We hope you enjoy your new Advent Candler Centerpiece for the festive period, and we hope to see you shopping with us again soon!
Thanks,
Ivyline
Unfortunately the package never…
Unfortunately the package never arrived. The carrier tracking gave us a broad delivery window and we eagerly awaited delivery beyond 1900 hours, only to be informed by the auto tracker that we weren't at home. No knock on the door.?
Exasperated!
14 novembre 2023
Risposta di Ivyline
Hi Victoria,
I'm sorry to hear that you have not received your package.
I have checked our system and can see that the postcode was updated on 16th by our team, after you contacted us on LiveChat and delivery was arranged. Delivery has since been rearranged by yourself for 27th.
We really hope that you enjoy your items, but please let us know if you have any other issues with this delivery and the team can investigate further.
Thanks,
Ivyline
Can not fault the service
Can not fault the service, delivery or quality of the purchase.
Great company.
Wish more performed like this.
9 novembre 2023
Risposta di Ivyline
Hi Anthony,
Thank you for your 5-star review and positive feedback! We're so glad to hear that you are enjoying your new Solis Water Feature, and we hope to see you shopping with us again soon!
Martha, Ivyline
Returned item…
I received an item which I wasn’t totally happy with I emailed ivyline they were so good and efficient and they collected the item and there was no fuss definitely 5 stars
7 novembre 2023
Risposta di Ivyline
Hi Susan,
Thank you for taking the time to leave us a 5-star review! We're sorry to hear that you weren't happy with your purchase, but glad to hear the team were able to assist you.
We hope to see you shopping with us again soon!
Martha, Ivyline
Risposta di Ivyline
Hi Philippa,
Thank you for your feedback and 5-star review. We're so glad to hear that you are loving your new Rattan Christmas Tree - don't forget to tag us in your pictures using the hashtag, #MyIvyline.
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Really quick delivery …
Really quick delivery and a really nice pot , a nice site with many unusual pots
27 ottobre 2023
Risposta di Ivyline
Hi Kay,
Thank you for your feedback and 5-star review! We're so glad to hear you're loving your new Solis Embossed Planter, and we hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
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