iPark Airport Parking Recensioni 

I used a subsidiary of ipark Gatwick, LGW Executive, but any company operated by CAUNTER, Nicholas John should be avoided. He is linked to several and uses these"shadow" operations to scam customers.
On arrival at Gatwick, the driver was late. I was forced to wait for over an hour and nearly missed my flight. The driver sent looked like a county lines gangster, had no ID, no paperwork and no clue to what car he was collecting. His command of English was too poor for him to have passed a UK driving test. He wanted to charge me for the extra time fine for overstaying the drop off standard time. Using my car tracking I could see my car had not been moved from the short term car park, where it stayed for several days.
I contacted the ipark customer service email and was sent an AI generic apology with an assurance that everything would be fixed. My car app showed my car had not been moved, so a second email was sent, referring to the first one. A standard reply was received with no assurance my car would be available when I landed.
When I did land. The supplied contact number went to voicemail. It did this for over an hour. I was forced to get a taxi to take my family including my 1 year old granddaughter back to my daughter's house at a cost of £200. Using the app I located my car at a hotel being used to house illegal immigrants. I went to this place which was full of other cars. Some of the cars, according to the security guard guarding the hotel were being used for joy rides.
I managed to find a guy who had a car load of car keys in boxes in the back of it. I retrieved my keys and left with my car that luckily had not been damaged or used for other purposes.
As stated do not use and why the police or authorities allow this to go on is being belief.

I wish I read these reviews before I booked, I was left waiting for a 1,20mins waiting for my car to be returned, called the dispatcher 5 times as I couldn't get a straight or clear answer, Terrible communication or none what's so ever, was told my car driver was had a tracker and would be there in 9mins, 30 mins later another phone call had to be made. Save yourself the hassle and don't use them, its not worth the £15 we saved.

AVOID AT ALL COSTS. This company is a scam, once you try get your car returned you’ll be grouped with a bunch of fellow victims who can’t get through to the number. It took two hours to get our car back and they just ditched it two floors below and called saying where it was and hid the key on the tire as if it was a kidnapping drop off. Shameless. We had to pay £8 in and out too in this “all inclusive” service. They operate out of a van and change their name every few weeks so the airport can’t ban them. Other victims experienced worse, their cars never left the building and amounted £280+ in parking fees and now didn’t have a key. Someone else found their car open with no key and their battery was dead. All while the service never answered their phone. Everyone felt like their car had been stolen for hours after a long trip. Shameless scam artists, should be shut down and fined

They will not bring your car on time, and you can’t report the car stolen as they get around the legal side by saying it’s “delayed customer service” several cars are just left in the car park and rack up charges for staying there which is a breech of contact. If you see this and your car isn’t there it’s most likely being stored at 34 Bonehurst Rd, Horley RH6 8QF so I’d recommend just going there in person and demanding your car.

ACOID AVOID AVOID .

I've just been scammed by these. Import the 3rd world become the 3rd world .
AVOID.

Cowboy company
Cowboy company!
Absolutely horrified by the way these people think it’s acceptable to treat other peoples belongings.
I am reaching out on here as not only did I have a terrible experience with this company, but I can only imagine the people who have lost there keys feel. I have found SOMEONE ELSES CAR KEYS IN MY CAR (Volkswagen key with Turkey eye key ring) - please reach out Milly Rose Melbourne - you can find me on Facebook.

Now for how they think retuning my car with 0 miles in the tank, not even 1 - adding 1600 miles to my mileage - denting and scratching all the back of the car - and leaving it some where god knows where - to allow it retuned so filthy!
Not only that, letting us wait over 1.5 hours upon landing to be retuned the car and being told numerous amount of times it’s pulling into the terminal, it’s 5 minutes away.

A joke to say the least, please avoid.

I hope I can reunite these keys with the rightful owner. I know the registration of your car so will need to confirm

I cannot stress enough how shocking and unprofessional this company is. Do not be fooled by their ratings on the Gatwick parking site; they absolutely have to be fake.

Our nightmare started when our return flight was delayed by over 24 hours. I attempted to email them to update our arrival time, but the email bounced back completely. My partner then had to call them from the USA. They claimed it was "no problem" but stated there would be an extra £20 charge.

When we finally landed back at Gatwick, we called to let them know we had arrived. Here is how the rest of the ordeal played out:

30 Minutes Later: We called for an update. They assured us the car was on its way. It wasn't.

The Ransom Demand: We called again, only to be told they wouldn't return the car until we paid the extra fee via BACS—to a personal bank account. Desperate to get our car, my partner paid it. Still, no car arrived.

The Incompetence: We called yet again, and they asked if we had "changed the registration number on the car." It became blindingly obvious that they had completely lost track of our vehicle. We had to give them our booking number just so they could go find it.

The Rudeness: To make matters worse, the staff hung up on us during almost every single phone call.

When the car finally showed up, it was in a absolutely filthy condition. The driver didn't even bother to offer an apology.

This company is unprofessional, suspicious, and treats its customers with utter contempt. Please do not use them.

Worst experience I've ever had, wait for long to drop my car, almost missed my flight and same long wait to pick up my car. Very rude staff on the phone and poor customer service, calls not answered. Overall terrible experience, please don't ever use this service, you'll regret it.

I booked IPark Meet and Greet at London Gatwick, South Terminal, dropping off on 9th May 2026 and returned in the early hours of 17 May. Dropping off was OK, although I had to wait a while for them to show up; but collecting the car when I returned was very poor. As instructed, I called as soon as I landed (at 00:15), although my call was only answered on the fifth attempt. I was told I would have to wait for 45 minutes before my car would be delivered, not the 25-30 minutes promised in the documentation. In practice, the car was delivered 75 minutes after my call, at 1:30 in the morning! To make matters worse, the interior stank of cigarette smoke when it arrived (I am a non-smoker).
There was a group of other clients also waiting a long time for their cars: one couple had phoned when they landed at 11:00pm and had still not had their car delivered two and a half hours later.
Needless to say, the person handling the telephone conversations was not helpful or considerate in any way, but came across as rude and surly throughout.
I won't use them again

If I could give a minus I would. I wish I had seen reviews. We have had to leave our car at Gatwick. No one came and we were going to miss our flight. Has caused extreme stress and worry as do not know what we are coming back to. People had been waiting to collect their car for over 5 hours overnight and were left stranded. Have tried to call along with unrelated couple. Who alone rang 20 times. No answer. Left several voicemails. Now terrified what is going to happen

Absolutely shocking, called at 10:30pm and didn’t get my car until 1:30am, was fed lie after lie “20 minutes” became 2 hours and my car was returned to me with a flat tyre. No apologies for making us wait along with multiple other groups also having to wait. Not answering the phone and just overall absolutely terrible service.

AVOID AT ALL COSTS

Zero stars!!
Zero stars!!

Landed at 3am and still waiting at 4am for our car- stood with three other couples all with young children like ourselves and they have been here TWO Hours! Do not use this company.

We ended up waiting an hour and a half, we left other couples who had already been there for 2.5 hours with young children still there! It was 4am and 4 degrees! Absolutely disgusting.

When reunited with our car, they told us to go down to level three as it’s been left there, I said we are on level four as instructed by you and the email. They wouldn’t come up a level. We went to our car and realised why they couldn’t. They had abandoned our car in a disability bay and left the car key on the floor by it! We had seen a man about ten minutes prior come up the stairs and to collect a car in the car park from this company, so we now know it was this man who abandoned our car. He probably didn’t want to deal with a very unhappy angry customer! Everytime we rang we got told ten minutes ten minutes, this went on for nearly two hours! It was always the same man returning the cars- we suspect he was working by himself!

We also had to pay an extra £16 in parking charges that we weren’t aware of.

Do NOT use this company!. Service is absolutely shocking. Waited more than 2 hours for our car. No apology, no reason. Never use this company

The worse service I have ever experienced. Will never ever book it again even if it was free. Waiting with 5 other groups for 2 hrs at meet and greet. This is ridiculous if I could minus 10 stars I would

AVOID! AVOID!AVOID!
Called at 1pm. Car was delivered at 4.15 pm!!!!!
We called at regular intervals to find out what was the delay. We were fed lie after lie after lie.
When the driver finally arrived he showed us the text instruction to pick up the car to deliver to us....... it was sent by despatch at 3.30 pm!!!!!
While we waited 3 hours the average wait time for other customers was over an hour.

Absolutely pathetic paid for premium service their so call uniform drivers look like Theve not washed for a month had to wait for almost 2 hrs for them to pick my car up from car park 4 then on top of the £80 I paid them driver took £10 cash for car park fee
On collection waited almost 3 hrs for them to drop car
They need reporting to trading standards They disconnected my Dash cam and left all wires dangling so God Knows where they keep cars parked
Had to pay extra again to exit car park
DEFINITELY DO NOT USE

If i could give minus then thats what they would be getting!
On arrival i phone 30 mins before and they said they would be there waiting. I waited 40 mins once i arrived at the car park and almost missed my flight. Their appalling staff member just said yeh were busy today! He also wanted me to pay for the barrier charges and i said no this is supposed to be included (i am probably going to end up with a fine).
On arriving back again i called upon landing and to that i got on i will call you back. 20 minutes later no call back so i called. Oh well you are not due back yet you are due back at 1am. I said no i have just landed and i was booked until 12.30. I was then told not to argue with him which i was not and he said i will see you at 1.30am!! This being 2 hours after initially calling. I was then forced to pay the charge to get out and again this was supposed to be included.
Criminals and i will be reporting them they are utterly appalling

I have to give a 1 that’s the minimum!!!
A real S… company, drop off was easy but collecting the car is a different matter it took almost as long to get the car as it did to fly back from Spain !!
At least we got our car there were 2 couples who had been waiting for over 2 hours in the car park the last thing you need.
so pay a little extra and use a better company.

DO NOT USE THIS COMPANY. Along with several other people we waited just under THREE HOURS for our car to be dropped off after arriving at Gatwick North Terminal. Car was covered in bird mess. Additional charges for drop off and pick up at £8 each time. Drivers are rude and company keeps saying car will arrive shortly. Absolutely awful. Will be reporting to trading standards. Shame on whoever runs this company you are totally ill equipped to provide this service. Suggest you look at the description on your website.

Other car owners had to contend with lost Tesla card key and flat battery.

Delivery drivers leave cars on other levels to avoid dealing with irate customers, with keys left on top of car!!

I don’t really get the bad reviews. Went to Prague for 3 days, the guy was there when I dropped it and was there when I came back. The silent majority don’t leave reviews, good value and fair enough service.