iPark Airport Parking Recensioni 

Waited over half an hour then asked to pay for the parking which was advertised as being included in the price. Dirty appearance of thier staff and will not be using this company again. Extremely poor service.

Please don’t bother. I still havnt had my car back as they “ lost the keys “ had to get an uber back which still not been reimbursed for so now im down £250 and a vehicle 👍

Terrible !
Waited 2 hours for car collection
Rude replies
Extra car charges
AVOID

I am writing to formally complain about the unacceptable service I received from LGW Executive, booked via Airport Cheap Parking, for my parking reservation from 30th April to 7th May.

When dropping my car off on 30th April, I followed the instructions provided and called 30 minutes before arrival. However, when I arrived at the agreed location, nobody was there to meet me. I had to repeatedly call the contact number provided just to get an update on who I was supposed to be meeting.

When someone eventually arrived, he appeared extremely unprofessional — he was not in uniform, looked suspicious, and immediately asked me for £80 without any explanation. I refused to pay this. He then took my car key without providing any paperwork or confirmation. He also did not drive my car away to be parked elsewhere. I called the main contact number to confirm whether this process was legitimate and was told that it was.

Unfortunately, the issues continued when collecting my vehicle on 7th May. Again, I called 30 minutes before arrival as instructed. The person on the phone came across as though I was bothering them. When I arrived at the agreed collection point, nobody was there. I repeatedly called for updates and received no proper assistance.

I was left waiting outside in the cold with my 10-month-old baby and my husband for approximately 1 hour. During this time, it became obvious that my calls were being ignored, as my husband was able to get through immediately after I failed several times.

After understandably becoming frustrated, I expressed my anger during one of the calls. The man on the phone then became extremely rude and abusive, swearing at me and stating that he “doesn’t give a shit” that I had been waiting in the cold with my baby, before hanging up the phone.

Eventually, a man arrived who spoke very poor English, was not wearing any uniform, immediately got into my car to drive it away. When questioned, he claimed he needed to take it to the barriers. My husband and I explained that this had never happened before in previous experiences and requested that my husband accompany him if this was necessary. We were told no. I then called the main office and was informed that this was “their process” because they receive a discount, and that my husband was not allowed to go with the driver.

After the driver returned my car, we attempted to leave the car park. Please note that my booking clearly included levy fees both ways. Despite this, the barrier would not let us exit unless we paid an additional £8 fee.

I called the main line again to explain the situation, and the man I spoke to acted unaware that levy fees were included in my booking. He dismissively told me to “just pay £8, it’s only £8 man” and claimed it would be refunded. However, the only follow-up I received was a text message saying the £8 would be refunded, with no actual refund process explained.

Overall, this entire experience felt extremely unprofessional and dishonest. I was left feeling as though the service was a scam. I experienced poor customer service, lack of professionalism, long waiting times, additional unexpected charges and verbal abuse while travelling with my young baby.

Absolutely avoid this company. They operate under the name “Gatwick Premium Parking” but appear to use multiple business names while all sharing the same phone number (07563870088), which raises serious concerns.
I waited 2.5 hours for my car to be returned at Gatwick after being told it would take 40 minutes once I landed. While waiting, I met another family dealing with a different company name but the exact same phone number and they had already been waiting 3 hours. Another woman had been waiting 6 hours using iPark.
The man on the phone was extremely rude and kept giving excuses about traffic and road closures, despite there being no issues on the roads. When my car finally arrived, it was covered in mud and grass. I asked the driver where the car had been parked, and he laughed and said “in field” while pretending not to speak English, although he clearly understood everything we were saying.
Very unprofessional and dishonest service. I would strongly recommend avoiding this company and any related businesses using this phone number.

Avoid this company at all costs.

I booked this meet and greet service at the last minute on the day I was flying from Gatwick Airport North Terminal. I followed their instructions exactly and called 40 minutes before arriving even earlier than the required 30 minutes to give them extra time.
I was told to meet at Car Park 6, Level 5. After arriving, I called again for an update and was told someone would be there within 30 minutes. I was already unhappy, but agreed and sent my family into the airport to check in the luggage while I waited.
Thirty minutes passed. No one arrived.
I called again, this time extremely frustrated. In total, I waited 1 hour and 20 minutes before someone finally turned up. Not a single apology. No explanation. Nothing.
While waiting, I saw multiple other families also stranded waiting for collections and drop-offs. Clearly this is not an isolated issue.
Why advertise a “meet and greet” service when customers are left waiting over an hour? Why take people’s money for a service you cannot provide properly?
The nightmare continued on my return.

Seven days later, after landing at 11:15pm with young babies, I called as soon as the plane landed to arrange collection of my car. I was told it would be another hour before they arrived. Completely unacceptable at that time of night with children.

I went to the pickup point anyway no car, just dozens of angry people waiting.

I must have called this company over 20 times from different phone numbers because they started ignoring my calls completely. They refused to tell me where my car was and avoided answering the phone altogether. The only time I managed to speak to someone was when I threatened to report the matter to the police.
This is not a meet and greet service.

This is “meet and wait for over an hour while being ignored.”

Absolutely disgraceful customer service, poor communication, and zero professionalism. I would strongly advise anyone travelling through Gatwick not to use this company unless you want unnecessary stress before and after your holiday.

Stay away

Avoid CompareTheParking / iPark – unsafe and dishonest.
Booked “Gatwick Premium Parking” but it was actually iPark. They lost the keys, left two young women stranded at 1am, told them to get a £260 taxi, and caused extra costs (hotel, train, parking). Staff so rude. Such a stressful experience all round.

THIS COMPANY IS NOT AN APPROVED OPERATER WITHIN THE AIRPORT, THEY LEAVE YOUR CAR IN THE CAR PARK WHEN THEY ARE SUPPOSED TO TAKE IT OFF SITE AND WHEN YOU ARE DUE BACK THEY WILL TAKE YOUR CAR OUT THE CAR PARK TAILGATING COMING BACK ROUND TO TAKE A NEW TICKET TO MAKE IT LOOK LIKE THEY JUST RETURNED YOUR CAR, WHEN YOU GO TO EXIT BARRIER SOMETIMES SHOWS A FEE TO PAY (LARGE AMOUNT) AND THIS IS DUE TO THE CAR NOT BEING RECORED LEAVING THE CAR PARK. STAY AWAY AS THEY DO NOT OPERATE LEGALLY

I've given 1 star because you can't give them zero.
Staff were rude, not met, were told to finally a space a park the car ourselves.
On our return there was no one to meet us after numerous phone calls we were told that the keys were left before the drivers wheel, with a ticket displayed on the dash.
Almost asking for an opportunist to steal our car.
Also mislead as we had to pay the car park fee.
AVOID AVOID AVOID.
HORRIBLE PEOPLE
DISGRACEFUL SERVICE
AND RUDE AS HELL !!!

Hello,
I am writing to formally raise a complaint regarding the service I have received from iPark Gatwick.
Despite multiple attempts to contact you, the issue remains unresolved. The level of service and lack of timely communication fall well below what would reasonably be expected from a professional parking provider, particularly given the inconvenience and distress caused.
I am requesting an urgent response and a clear resolution to this matter. If I do not receive a satisfactory response within 5 working days, I will have no option but to escalate this complaint further, including formally pursuing external dispute resolution and raising the matter with relevant consumer bodies.
Please treat this matter with the urgency it warrants and respond confirming the steps you will take to resolve it.
What an appalling company - the telephone number doesn't work, the contact form doesn't work and no one replies to your emails! Small courts it is!!!

NEVER AGAIN! Not even going to waste my time explaining why, like they wasted my time making me wait beyond 1.5hrs to get my car back! Others had been waiting over 2hrs.

Extremely rude, abrupt in person and on the phone. No apology.

Shouldn't even be allowed to operate! Got called a disgusting women, they won't tell us the location of the car, they won't allow us to go and get the car and have sworn down the phone at other members of the public!

Used iPark Ltd / LGW Executive “all inclusive” parking — it’s a scam. I was charged airport fees twice. The staff were unfriendly, and on our return we had to wait 2 hours for the car. Huge let down in service.

Imagine landing, calling immediately after touchdown, then waiting with your family and children in a car park for 2 hours with poor to no communication.

DO NOT USE these guys!

Thieving bunch took the cash out of my wallet, rude staff cant believe Gatwick allow this bunch near them

AVOID AVOID AVOID THESE FRAUDSTERS IPark is hands down the most useless, incompetent company I’ve ever had the misfortune of dealing with, and honestly GATWICK AIRPORT should be embarrassed to be associated with them. Do yourselves a favour and ban them from operating from the airport.
I called 30 minutes before arriving like they tell you to, and of course I get the classic “we’re on our way.” Great start… or so I thought. I then sat there for an entire hour with no sign of anyone. When I called again, suddenly they were “5 minutes away.” Shockingly, that turned out to be complete nonsense. Another 20 minutes passed, so I called again—this time they said 15 minutes. The timings just kept magically changing depending on when you asked.
When I pointed out how ridiculous that was (because, obviously, it is), the guy on the phone had the nerve to call me weird instead of owning up to their mess. Absolutely pathetic. Instead of fixing the situation, he then threw a tantrum and said they’d just cancel the booking and not turn up at all. Brilliant customer service cancel on someone who has a flight to catch because you can’t handle being questioned.
After having to practically beg them to do the bare minimum and honour the booking, they finally showed up a full 1 hour and 40 minutes after the initial call. No apology, no explanation, not even the slightest bit of professionalism just complete indifference. We lost our flight and had to buy another flight out to Greece because we needed to go to a family baptism.
This company is a complete joke. Avoid them at all costs unless you enjoy being messed around, lied to, and treated like an inconvenience. Clearly this isn’t a one-off either, it seems to be their standard way of operating. It somehow got even worse. We missed our flight because of their complete incompetence, and when we came back it was more of the same nonsense. We were left waiting two hours for our car like idiots while they clearly had no idea what they were doing.
When the car finally turned up, it was filthy and the petrol was practically empty. So not only can they not manage basic timing, they also can’t even look after your vehicle properly.
To top it all off, we were forced to pay parking charges to enter and leave something that was never mentioned anywhere in the agreement. Just another hidden cost thrown in because why not?
This company is an absolute shambles from start to finish. Unreliable, unprofessional, and completely disrespectful of people’s time and property. Avoid at all costs.

The worst experience ever.
Rude staff. No receipt for handing over the car, hence I did not leave my car with them, but found another provider onsite that helped me. 100% a fraud and a con.***** DO NOT USE *****

AVOID AT ALL COSTS!!! Not only did it take them 1.5 hours to return our vehicle despite calling them when we collected our luggage (as per the instructions), our vehicle was returned with an additional 1900 miles on the clock, filthy dirty, stinking of petrol and when we got home we had received 3 parking fines for the period we were on holiday. The company has been unresponsive. AVOID!

Awful experience. Car was returned absolutely covered in bird excrement, almost every panel! Was clearly left on for a while as it was totally dried, damaging the paint. The driver also didn't pay for the short stay parking ticket, despite claiming otherwise, leaving me to have to rely on the good will of the car park operator at 1am which was very embarassing.

Both drop off and return drivers were entirely unapologetic, as was the person on the phone.

AVOID!

They lost my car key, I needed to go home by taxi after they were attempting to locate the key, then I was advised to go home by taxi and collect the spare key, book another taxi and get my car. Now it's unclear how to claim the incurred finance loss. I will probably escalate this to the authorities and the Gatwick Airport Authorities.

Completley avoid this company. Followed all instructions the company requested to be hung up on multiple occasions, was told they don't need to answer our questions when we queried why it has taken so long to receive our car back and was just compeltley rude throughout. Will be requesting charge back through bank.

AVOID THIS MEET AND GREET PARKING SERVICE!
Hidden charges, poor communicate, unprofessionalism and aggressive behavior.

I booked this service through ComparetheAirportParking.com for Gatwick Airport and had a terrible experience from start to finish.

As per instructions, I followed instructions to call 30 minutes before arrival, but no one answered after multiple attempts. when someone finally did answer, the call was unprofessional and distracted, with background conversation ongoing and no clear communication. I started panicking. assuming if they don't show up on time, I may potentially will miss my flight.

They arrived on time. but I was asked to pay an extra £10 fee that was not disclosed at the time of booking. I did not argue this matter because I did not wanted to miss my flight. I paid £10 and handed over my car. This caused me a lot of distress through the whole flight and holiday.

On return, I struggled again to get through to them. when I finally did, I was told it would take around an hour to return my vehicle due to "traffic". I was told the vehicle is kept in Horley, which is only a few miles away and the journey only takes 5/10 minutes. I checked on Maps for any delays, there was no visible delays.

My outbound flight was at 11:30 in the evening, it was already too late and I needed to drive back to Southampton. My partner phoned them and asked for an address of the location to get a taxi to collect the vehicle. but they refused to give us the address of the location. When we challenged this, the person on the phone became aggressive and said: "I'm not f***ing giving you the address". We started panicking and had no idea how we would get home in the middle of the night as there is no public transport back to Southampton after midnight. I genuinely felt stressed and stranded. I also became worried about whether my car would even be returned especially after being told they would not provide an address and that I could not collect it myself.

After one hour of wait, I eventually received my vehicle back. I noticed an expensive personal belonging which was left in the car boot, was missing. this added to the distress and concern about the handling of my car. On top of all this, we had to pay a fee to exist the car park.

Overall: We had a very terrible experience with this company and I would strongly advise others to AVOID this company.