insurd Recensioni 

1227
•
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Jamie Law you are FANTASTIC! There's always talk of management/managers delegating tasks and taking credit for others work but Jamie has been far from that. Called me at 7pm out of hours to give me a... Leggi di più

Valutata 5 stelle su 5

Fantastic experience with Insurd. Have being using them for two years now going into the third year. Lauryn Lyons the lady I spoke to was so lovely and got me the best quote and want to thank her.... Leggi di più

Valutata 5 stelle su 5

Having dealt with Ashley Lombard I must say that she went above and beyond her duties and managed to sort out my issues with the underwriters. Once again a big thank you.

Valutata 5 stelle su 5

Honesty and integrity is what business build there foundations to being successful. Having experienced an unfortunate theft of my motor vehicle , left me extremely frustrated and disappointe... Leggi di più

Dettagli dell'azienda

  1. Broker assicurativo
  2. anche in
  3. Agenzia di assicurazioni auto
  4. Azienda di assicurazioni per camper e roulotte
  5. Azienda di assicurazioni per i proprietari di immobili in affitto
  6. Azienda di assicurazioni per i taxi
  7. Azienda di assicurazioni per la responabilità legale

Informazioni su insurd

Scritti dall'azienda

insurd is a specialist vehicle insurance provider, offering top quality cover at sensible prices.

Established over 50 years and with a technology-driven approach, insurd believes in keeping things quick and simple, backed up by world-class customer support for complete peace of mind.

Taxi insurance
Whichever local authority you're licensed with, we've got you covered. With policies starting from £12.50 a week and low deposit payments, insurd will have you on the road in minutes. Cover available for private hire and public hire.

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or
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Motorhome and campervan insurance
From pop-top camper vans to fully integrated motorhomes, supported by the UK's biggest and respected insurers, insurd will find you the best cover at the best possible price.

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or
Find out more about motorhome or campervan insurance

Touring caravan insurance
From Pop Tops to 5th Wheeler RV's, insurd will use their panel of trusted insurers to get you the best deal on caravan insurance.

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Van insurance
Cover for anyone who relies on their van for personal or business use. insurd will use their panel of trusted insurers to get you the best deal on van insurance.

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Travel insurance
If you need cover for your travels, insurd offers comprehensive travel cover for your next trip. They don't believe in imposing age limits and will cover almost all pre-existing medical conditions.

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Business insurance
insurd policies don't stop with the above. They offer several commercial products such as Landlord, Fleet, Minibus, Motor Trade, and Public Liability insurance, which includes cover for sole traders, tradesman, builders, barbers, hairdressers, beauty therapists, dog walkers, driving instructors and more.

Personal insurance
In addition to the policies above, insurd also offer Home and Car insurance.

What's more, you're in control. With instant access to the insurd customer portal and app, you can:

  • View and download all your documents
  • Submit a claim
  • Make payments
  • Request changes to your policy

To find out more about insurd, visit us online or if you prefer a friendly voice:

Call

Temporary insurance
insurd also offers short-term insurance cover for the occasions when annual policies don't cover your needs. Cover includes:


If you prefer a friendly voice:

Call


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 39% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(1227)

295 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Jade was very knowledgeable and…

Jade was very knowledgeable and answered every question I had in a timely and efficient manner. I could not fault her from start to finish. She seen discrepancies in admin from previous broker and fixed them, also fixing an issue I had with insurance that I had given up on, she sorted it. I would not hesitate to recommend Insurd. Thank you

19 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

I bought policy with cameron , bad experience

I bought policy with cameron. Start date was 20th of june. Tried emailing them about my account but no response. Today 22nd of june i called them saying I don’t want to continue with this company because there’s no way to see my account and know whether i am insured ?
They take ages to answer the call and i have been only with this company for 2 days and within cooling off period. I paid 195 as deposit. For cancellation they are asking me another 150£. Thats a joke.
They are saying they will go to dept collections.
Definitely not happy with this scam. I will go to court myself if they don’t cancel and refund me after cancellation fee.
I would request everyone to avoid unless they are fair.

20 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service and Good Price

Ashley made the alterations and renewal of my Mo Home policy so efficiently and was a pleasure to deal with
Easy to understand and explained in detail all options and requirements to complete the application process
This is my second year with insurd and have been very pleased with customer service

18 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Excessive Amendment Charges and Poor Transparency

Very poor experience. I needed to make a change to my Private Hire and Hackney Carriage insurance policy to only private hire and was expecting to pay the stated amendment fee in policy up to £50. Instead, I was charged £126.11. This feels excessive and unreasonable, especially when the insurer knows customers often have no option but to make necessary policy changes. The charges were not clearly explained over the phone, and I feel I was overcharged. I am extremely disappointed with the lack of transparency and fairness. I would advise potential customers to carefully check all amendment and administration charges before taking out a policy.

15 giugno 2026
Non scritta su invito
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Risposta di insurd

Hi Imran,

Thank you for taking the time to share your feedback. We're sorry to hear that you have been left disappointed by your recent experience, as we always aim to be completely transparent about our pricing and terms.

We completely understand your frustration regarding the £126.11 charge, especially when you were expecting our standard amendment fee. I would like to clarify the breakdown of this cost, as it involves two separate elements:

Administration Fee: As you rightly noted from our terms of business, our fee for processing a mid-term adjustment is £50.

Underwriting Premium Adjustment: When you change the permitted use of your policy—in this case, moving from a combined Hackney Carriage and Private Hire policy to solely Private Hire—the insurer must completely recalculate the risk. This change in the risk profile often results in an adjustment to the underlying premium charged by the underwriter.

The total of £126.11 reflects both our standard administration fee and the insurer's new premium for your updated level of cover.

That being said, if this distinction was not clearly explained to you by our team over the phone, we sincerely apologise. We expect our agents to provide a full and transparent breakdown of all costs before any changes are finalised. We'd be happy to review the call recording relating to this transaction, so please reach out to us at hello@insurd.co.uk and we'll investigate further.

Valutata 3 stelle su 5

Very disappointing experience with…

Very disappointing experience with INSURD

I paid a deposit of £270 for my insurance policy. After only two days, without even using my car, I received a phone call informing me that because of a CCJ on my record, my deposit would increase by £77 and my monthly payment would increase by £60.

I asked what would happen if I decided to cancel the policy. I was told that out of my £270 deposit, I would receive only around £70 back. This means they would keep approximately £200, even though I had not used the vehicle and the policy had effectively been cancelled after just one day.

I find these charges excessive and unfair. The lack of transparency regarding the costs and the amount retained after such a short period left me extremely dissatisfied. I would advise anyone considering this insurer to carefully review all terms and cancellation fees before purchasing a policy.

4 giugno 2026
Non scritta su invito
Logo di insurd

Risposta di insurd

We are genuinely sorry to hear that your experience has left you feeling this way. We never want our customers to feel blindsided by costs.

To provide some clarity, when a policy is taken out, the premium is calculated based on the details submitted. If a validation check subsequently reveals a CCJ that wasn't included in the original quote, the premium must be adjusted to match the correct risk details.

We completely understand why retaining a portion of your deposit for a cancelled policy feels excessive for just a few days of cover. The retained balance covers the short "time on risk," but primarily accounts for the non-refundable setup and cancellation administration fees required to process the policy. We strive to be as transparent as possible about these charges by detailing them in our Terms and Conditions.

We would be more than happy to walk you through the exact breakdown of these charges to ensure everything was applied fairly and correctly. Please contact us directly at hello@insurd.co.uk with your details (policy number, name, postcode) so we can look into your file.

Valutata 5 stelle su 5

The art of customer relations

Ashley was patient, understandable and pleasant. I was contacted by two other insurance firms who left messages giving their details and phone numbers; all within a micro-second and completely impossible to de-cypher unless I played them back at least ten times. This may be a lesson to those who SPEAK to people and never WITH THEM. "If you wish to sell anything, never SPEAK to people".

28 maggio 2026
Non scritta su invito
Valutata 3 stelle su 5

Amazing staff specia

I was dealt by a guy call elgan amazing person helped me alot with explaining about the policy procedure help me with the discount policy hasn't started yet but let see how they deal with it afterwards. But I do recommend guy call elgan very helpful thanks mate.

21 maggio 2026
Non scritta su invito

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