This is the second time I have made an order and despite the delivery communication was not the best, I greatly appreciated how the matter was resolved. The logs are of exceptional quality. Thank yo... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We've ordered numerous times and they've always delivered on time. Also, if you have any queries, you can speak to someone!
L'azienda ha risposto
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Leggi di più
L'azienda ha risposto
Great logs and very efficient delivery, thank you 🙏 May not be your fault but despite the cling film wrapping the top sheet had holes in it which allowed rain water through resulting in a lot of lo... Leggi di più
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Dettagli dell'azienda
- Fornitore di legna da ardere
- Azienda di combustibili solidi
- Fornitore di carbone
- Fornitore di carburante
- Rivendita di legname
- Servizi di riscaldamento e boiler
Scritti dall'azienda
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Scritti dall'azienda
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Informazioni di contatto
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Regno Unito
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4,8
Eccellente
305 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent firewood
Delivery was fast, the logs arrived on a pallet, wrapped to stay dry, and are some of the best quality firewood I've had. Will 100% be ordering again.
30 dicembre 2025
Risposta di InstantLogs
An amazing review, thank you so much. It is good to hear that every aspect of the service we provide met your expectations. Lovely to hear you will be ordering again, we look forward to providing the same level of service and quality product next time
Risposta di InstantLogs
Thank you for leaving a 5 star review. We strive to supply quality wood so positive feedback is always appreciated
Risposta di InstantLogs
We really appreciate your 5 star review. At Instant Logs we source the very best quality kiln dried wood with a low moisture content so it is good to hear they burn well. Thank you
Very efficient and organised
Very efficient and organised. Kept up to date about order. The delivery driver was very helpful to me.
5 gennaio 2026
Risposta di InstantLogs
Thank you for your positive 5 star review. We really appreciate you taking the time to feed back about your experience with Instant Logs. We hope your order with us again in the future
A timely response +
A timely response +
Good communication+
Driver courteous +
Late notification of ETA -
Good quality logs+
3 gennaio 2026
Risposta di InstantLogs
Thank you for your 4 star review and for taking the time to leave feedback. We’re really pleased to hear everything arrived on time and as described. If you don’t mind, we’d love to know what we could have done to earn the extra star, your feedback helps us improve for future orders and customers.
Risposta di InstantLogs
Thank you for your 4 star review and for taking the time to leave feedback. We’re really pleased to hear you received good customer service and quality logs. We’d love to know what we could have done to earn the extra star, your feedback helps us improve for future orders and customers.
I know you really tried and the lady at…
I know you really tried and the lady at phone reception was most helpful and the weather terrible.Perhaps another time , delivery emails across four days might benefit from better communication with your courier.
Happy New Year. David
3 gennaio 2026
Risposta di InstantLogs
Hi David. We are aware you had issues with your delivery and we can only apologise, the weather was a major factor in the delays. Our customer service team have refunded 10% of your order cost by way of an apology. We will ensure everything runs smoothly next time you order and make sure there are no more issues with transport.
This is a great service
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers are always incredibly helpful with getting the palate onto the property as we don't have vehicle access.
1 gennaio 2026
Risposta di InstantLogs
Thank you for giving us such an amazing five star review. We really appreciate the positive feedback about not only the quality of our but also the delivery.
Risposta di InstantLogs
Thank you for your wonderful five star review. It is good to hear you received not only great service and a quick delivery but also rated a customer service as excellent. Look forward to delivering to you again soon.
Risposta di InstantLogs
Thank you, Dan, for your 5 star review. We strive to supply the best quality would be possible at the best price
Great delivery service
Great delivery service - on time both times we've ordered. No fuss. Logs great too - albeit a little larger for some types of wood, but no problems really!
4 gennaio 2026
Risposta di InstantLogs
Hi Sam,
Thank you very much for your 5-star review and for ordering with us more than once. We really appreciate your continued support. We’re delighted to hear you’re happy with the delivery service and the quality of the logs. Thank you as well for the helpful feedback about log size. We’ll certainly take this on board as we continue to improve for our customers.
Kind regards,
The Instant Logs Team
Good logs. Not so good delivery.
The logs are good and burn well. But both times the delivery has been a day late. Which is annoying as the email says we have to wait in all day to receive delivery and we have no clue what time they will arrive. Surely someone could at least give us a rough time slot in the morning of the actual delivery day? And again, if they can’t deliver, surely someone should ring and let us know. So we don’t stay in for nothing.
And my other beef is that they won’t enter the property and wanted to leave a tonne bag in the lane. How are we expected to be able to move that?
3 gennaio 2026
Risposta di InstantLogs
Thank you for your review, it is good to know you are happy with the quality of the wood we provide.
Our customer service team does offer a call service on the morning of your delivery to let you know what time to expect the logs to arrive?
Next time you order, please give us a call and we can provide you with a two hour timeslot on the day of your delivery to save you waiting in all day
On time and just as described thank you
2 gennaio 2026
Risposta di InstantLogs
Hi John,
Thank you for your 4 star review and for taking the time to leave feedback. We’re really pleased to hear everything arrived on time and as described. If you don’t mind, we’d love to know what we could have done to earn the extra star, your feedback helps us improve for future orders and customers.
Kind regards,
The Instant Logs Team
Nice box of kindling and logs
Nice box of kindling and logs, well packaged and neatly delivered by DHL.
2 gennaio 2026
Risposta di InstantLogs
Hi Dieter,
Thank you so much for your kind words! We’re delighted to hear that your kindling and logs arrived safely and well-packaged. Your feedback means a lot to us.
Kind regards,
The Instant Logs Team
First class service which included…
First class service which included accurate delivery time and communication with the admin and ordering personnel.
29 dicembre 2025
Risposta di InstantLogs
Hi Ronald,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you were happy with the service, particularly our delivery accuracy and communication from the admin and ordering team. Providing a reliable and smooth experience is very important to us, so your feedback is greatly appreciated.
Thank you for choosing Instant Logs, we look forward to being of service again in the future.
Best regards,
The Instant Logs Team
The customer service was outstanding
The customer service was outstanding. For my initial purchase of pellets, Rebecca provided invaluable assistance with the arrangements. The delivery was swift, and the driver went above and beyond to ensure the pallet was placed in the garage just as needed.
29 dicembre 2025
Non scritta su invito
Risposta di InstantLogs
Hi Brandy,
Thank you so much for your wonderful review! We’re thrilled to hear that Rebecca and our delivery team could provide such helpful service and make your experience smooth. It’s always great to know that our efforts to go the extra mile are appreciated.
We look forward to assisting you again with any future orders.
Best regards,
The Instant Logs Team
Great Customer Service
Initial issue with a delivery was quickly rectified and the fact the customer service was so good, I have no hesitation in highly recommending. Will definitely use them again when the need arises.
Great company and a reasonable price on good quality wood.
22 dicembre 2025
Risposta di InstantLogs
Hi Andrew,
Thank you for your kind words! We’re glad we could quickly resolve the delivery issue and provide you with a positive experience. Your recommendation means a lot to us.
We look forward to supplying you with our quality logs again whenever the need arises.
Best regards,
The Instant Logs Team
Every box ticked
Great communication from the company. Delivered logs on day I asked for just before xmas. 1 hour notification before delivery on the day. Great quality logs, excellent value for money. Will definitely be using them again when I run out.
17 dicembre 2025
Risposta di InstantLogs
Hi Matthew,
Thank you for your fantastic review! We’re thrilled to hear that everything met your expectations, from communication to delivery and the quality of our logs. It’s great to know we could help make your Christmas preparations a little easier.
We really appreciate your support and look forward to supplying your logs again when you need them.
Best regards,
The Instant Logs Team
Quick and efficient service.
Quick and efficient service
** Update **
I only received 1 bag of ash wood in my order, I have sent over 2 emails advising of this with no reply, please respond.
16 dicembre 2025
Risposta di InstantLogs
Hi Ryan,
Thank you for taking the time to leave your review! We’re glad to hear you found our service quick and efficient. Your feedback means a lot to our team.
We look forward to serving you again in the future.
Best regards,
The Instant Logs Team
Same excellent service
Same excellent service, logs packed beautifully and delivered on time.
Delivery driver really helpful.
Thank you. Regards
16 dicembre 2025
Risposta di InstantLogs
Hi Kevin,
Thank you so much for your kind words! We’re delighted to hear that you were happy with the service and that your logs arrived safely and on time. We really appreciate your continued support and look forward to serving you again soon.
Best regards,
The Instant Logs Team
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