Innovation Group Recensioni 

Ben & bill were incredibly helpful and answered any questions we had.

We had a great experience with Innovation, with smooth and thoughtful claim handling by Pete Rockey (Loss Adjuster) and his team. The field staff performing repairs were polite, efficient and professional, and repairs were carried out to a high standard.

Kev and Charlie were courteous, professional and took time to answer my queries. They tidied up the place after finishing work.

Matthew ands Luke provided an exceptional service - they did a thorough review of the issue and then provided a clear and concise explanation of the problem and went though the possible next steps. They were extremely courteous throughout and are both a real credit to the organisation.

The gentleman were polite, respected my wishes of digging up an area where I didn’t have any plants and were quick and efficient. They kept a tidy work space and left my garden how they had found it.

Innovation group
Danny and Jason
Arrived today at old thatch, Colchester road.
To carry out the work arrived on time, very polite and professional.
Many thanks

Professional work and personable. Explained everything clearly. Kim and Ronnie job 126550

Terry was very professional in carrying out the work he was assigned.that was nforming me what he was assigned to do.
What i found extra helpful was him explaining the process on what happens next and the possible scenarios should anything else come up after the monitoring. That really helped in managing my expectations on the time frames and the number of professionals that may have to be involved. Good clear communication.

Liam Brennan attended for two days to finalise work. Ably assisted on second day by Charlie Dixon
It was a friendly and efficient team to which I gave hot or cold drinks
Liam explained well work being undertaken and they removed all rubbish

Job Number:938631
Both Kev and Dek arrived on site at the appointed time, both very polite, carried out their wok and left site in a better condition than before.
Simon Roebuck

Job No. 101922
Mr Rollinson, the Supervisor, and his team were very helpful and friendly while being thoroughly professional. I felt my concerns were fully understood and accounted for and I was totally reassured by his involvement.

Chaps were on time and got the job done well Alan and James were fantastic

Kim & Ronnie: Arrived on time, fully briefed and with all necessary kit. Kim explained what they were going to do and the potential implications. Afterwards, Kim explained clearly they had managed to resolve one of the problems without excavating by finding a hidden ridding eye. The other issue was resolved by inserting a patch in the drain. Again Kim explained this clearly and showed me the CCTV image of the completed work. Site was left tidy and both Kim & Ronnie were cheerful and helpful throughout. Very satisfactory all round.

Liam and Charlie arrived at the agreed time, they were very curtious. Cleared away any mess as they worked and left the site as no one had been there .
Thanks for your expertise

Great staff. The service provided was both Helpful and courteous, giving Helpful solutions to my questions. Ww definitely refer them.

This feedback is for M Rooke
What a very kind and caring gentleman- totally understood that the issue was difficult for my elderly mother and although it was a water board issue he still did why he could to unblock the drain and make is safe for my mother, a thank you doesn’t se enough - very respectful and friendly and we are very grateful for his kindness

Chris and Charlie. Were both professional and courteous from the moment they arrived. They quickly assessed the issue and explained every thing to me. They took the time to ensure that the leak was completely fixed before filling any holes needed for the repair back to its former state.

I suspected subsidence on my house and had a drain survey done (another company) along with Thames Water’s assessment on the main drain. I then had Terry Jones come round from Innovation Group who did a 5 star job proving how bad Thames Water and the previous drainage survey company were. Delighted with the assessment.

Freddie and Cody arrived promptly, explained what they were going to do and once they had finished Freddie explained the next steps and tidied up so you wouldn't have known they'd been.