Our Infinity chair developed an annoying squeak. Support worked with me quickly to identify the cause and dispatched a repairman. Justin was great! He came next day, quickly diagnosed the ACTUAL probl... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Imperial has the best customer service I have ever worked with. Reps are kind and extremely helpful. The parts are affordable. William and Anthony were my reps. Both their care was incredible. This wa... Leggi di più
L'azienda ha risposto
I have had the chair for 10 years. It is great. I had some questions regarding the chair maintenance etc. The CUSTOMER SERVICE FROM DANIEL HORGAN WAS ABSOLUTELY AWESOME!!! 5+ STAR REVIEW. He was profe... Leggi di più
L'azienda ha risposto
The parts were sent quickly and the service tech installed them. My chair was working again, yay or so I thought. Only 5 hours (10 sessions) of use and again my chair is malfunctioning with the exact... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Informazioni di contatto
72 Stard Rd, Unit 2, 03874, Seabrook, Stati Uniti
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4,6
Eccellente
808 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Recently purchased Kyota M900
Recently purchased Kyota M900. I’m loving the massage chair, it has so many different options & features. There was an issue with delivering the incorrect color of armrests. However I spoke with Crystal S. at Infinity and she was amazing. I felt like a valued customer from the moment I called. She communicated every step of the way to get the issue resolved in a timely manner. I’ve never had such a great customer service experience.
6 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Kim,
Thank you so much for sharing your experience! We're thrilled to hear you're loving the chair and enjoying all the features.
it's great to know that Crystal S. was able to turn the situation around for you and provided top-notch customer experience.
We're proud to have team members like Crystal who go above and beyond to make sure our customers feel valued and supported.
Thank you Kim for the 5-Star Review and again for your kind words!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
The Infinity Dynasty 4D is such an…
The Infinity Dynasty 4D is such an amazing experience! We absolutely enjoy using this chair daily and truly appreciate the difference it makes in how we function and feel! We definitely recommend taking this chair on a test drive, there is no doubt you will love it!
2 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello David,
Thank you for sharing your amazing experience with your Dynasty massage chair! We're thrilled to hear the positive impact on your daily life. It's great to know you're enjoying the experience and feeling the benefits. We truly appreciate your recommendation and are glad the chair is exceeding your expectations.
Thank you David for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
We've had our massage chair for about 3…
We've had our massage chair for about 3 years and we really love it. Just recently someone accidentally broke the controller by dropping it into the arm crevice while it was operating. We contacted the support team for a replacement and they had a new remote installed at our house within a week. We're very glad we went with Infinity for our massage chair purchase!
23 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Eric,
Thank you for sharing your experience! We're thrilled to hear how much you’ve enjoyed your massage chair and even more so that our support team was able to get your remote replaced quickly and easily. Stories like yours are exactly why we take pride in both our products and our customer service. We truly appreciate you choosing Infinity and being part of our community!
Thank you Eric for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
LASTED LESS THAN TWO YEARS - "leather" ripped out and it stopped working altogether
My husband loved the chair for the first year and a half we owned it. Then the entire front/inset part where you sit separated/ripped out from your bottom to mid back. No way to fix that! But we covered it with a blanket because it was expensive and still worked. Well, a month ago it stopped working altogether, 21 months after purchase. My husband called customer service and was told that it's not covered by the warranty and that there are ZERO replacement parts for that chair so it's now a very expensive paperweight. Very disappointing. That is just not long enough for it to last based on the cost.
*** UPDATE - my husband reached out to them at their request and they said they are sending us a refurbished chair at no cost. Will update later once the chair is received! I'm cautiously hopeful.
** Further update - We did receive the refurb chair yesterday from Infinity. Except for the footrest (which won't go up or stay up) it seems to work well, and it looks virtually new. We appreciate Infinity sending it, and I'm hoping it will last at least as long as the prior one.
7 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Mylinda,
Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you've encountered with the chair. We understand how frustrating it must be to have a product deteriorate so soon after purchase, especially when it was initially well-loved.
I apologize for any confusion and frustration, the model chair purchased came with a 1-year warranty, which is listed on our website and the warranty had expired, our tech support team responded in line with our policy.
Your feedback is incredibly valuable, and we take concerns like this seriously. I’d like to see if there’s anything further we can do to help. Please feel free to reach out to us directly, we’ll do our best to assist.
Customer Experience Team
Infinity Massage Chairs
Works great and love that I can use it…
Works great and love that I can use it anytime plus it’s cheaper than going out to get a massage.
21 marzo 2025
Risposta di Infinity Massage Chairs
Hello Crystal,
Thank you for sharing and we appreciate your kind words. We are thrilled to hear you're enjoying the product. It's wonderful to know that it's meeting your needs to relax and unwind.
Thank you Crystal for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Great tech support and quick repair
From the first call about an issue with my massage chair I felt in good hands. The Representative listened and took quick action to get parts shipped out ahead of the service call.
The tech that was hire was precessional and made the necessary repairs quick.
The Rep at Infinity called me within an hour of the completion of repairs to verify everything was working . It was great Customer Service all around.
7 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello,
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you felt well taken care of from the initial call to the completion of the repairs. We strive to provide excellent customer service, and pleased that our team met your expectations. We're glad that the repairs were completed quickly and efficiently.
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
What a great chair to have in your…
What a great chair to have in your home. Love to sit in and relax after a hard day of work. When my chair started making a strange noise, we contacted the company, and they identified the problem. They FedEx the part and set up a repair service call. The repair was successfully completed, and the technician was very professional and completed the repair within an hour. I was very pleased the service and repair.
9 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Earl,
We appreciate your kind words and are thrilled to hear about your positive experience with our chair. We strive to provide our customers with high-quality products and exceptional service, and we're glad that we were able to help you resolve the issue with your chair. We're also pleased to hear that you were satisfied with the professionalism and efficiency of our repair technician.
Thank you Earl for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Had an issue with my chair a few months…
Had an issue with my chair a few months after getting it, I called and the issue was resolved in a swift professional manner
8 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Lisa,
We appreciate you taking the time to share your positive experience. We're glad to hear that our team was able to resolve your issue quickly and professionally.
Thank you Lisa for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Excellent follow through
Purchased our Infinity chair about one and a half years ago. We love it and it has been an excellent purchase. One of the arms recently worked itself loose. We communicated with Ryan at Infinity and he stayed very active on trying to solve our issue. He determined a technician would need to come out. Ben was excellent tech. He was communicative, efficient, extremely knowledgeable and was able to solve our issue. Great experience working with both Ryan and Ben.
6 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Kimm,
Thank you so much for taking the time to share your experience. We're thrilled to hear that you've been enjoying your Infinity chair and that it continues to be a valuable part of your home.
It's wonderful to hear that Ryan and Ben were able to assist you effectively and provide a smooth, positive service experience. We’ll be sure to pass along your kind words to both of them—they’ll really appreciate the recognition!
Thank you Kimm for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Paul was very helpful
Paul was very helpful. He not only thought he fixed it but it started up again and he took everything back off and redid it and fixed it again. He is very very conscientious and very meticulous on what he’s doing. I enjoyed his work very much so and I give him an excellent rating. Thank you.
6 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Vinny,
Thank you for sharing your experience and your kind words about Paul's dedication and meticulous work. It's wonderful to hear that he went the extra mile to ensure your issue was resolved. We're glad you enjoyed his work and appreciate your positive feedback.
Thank you Vinny for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Well educated on the item.
Well educated on the item.
Arrived on time.
1 maggio 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Laura,
We appreciate your kind words and are glad you found the information helpful. Thank you for sharing.
Thank you Laura for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
The massage chair is great!
The massage chair is great!.
There was a minor hiccup in the delivery process, but Infinity went over and beyond my expectations to rectify the delivery. I am very impressed with the chair, the company and the delivery.
30 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Keith,
We are delighted to hear you are enjoying your massage chair. We strive to provide exceptional service and are glad our team was able to resolve the delivery issue to your satisfaction. Thank you for your kind words and for choosing our company.
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
This company was so easy to work with
This company was so easy to work with. I ordered my chair at a home and garden show. I was told it would be delivered in 4 weeks. To my surprise it was available in 2. It was so easy to schedule my delivery. I received a notice as promised the time frame I could have my deliver. When my chair was delivered and installed, it was not installed correctly. I called the company and they responded immediately and set up a time and date convenient for me to have it corrected.
I do have a complaint. When my chair was delivered, the installers failed to set up my chair correctly. When they put the chair in demo mode they did not have me sit in the chair to make sure it was working correctly. The set it in demo mode, said it was in demo mode and left.
I made a service call and another installer came. He told us that half of the chair was not hooked up and he was surprised it was even working at all. He hooked up the chair correctly and it has been working properly ever since.
10 marzo 2025
Risposta di Infinity Massage Chairs
Hello Joni,
Thank you for taking the time to share your experience with us. We're glad to hear you found our company easy to work with and were pleased with the quick delivery of your chair. We strive to provide a seamless experience for our customers, and it's great to know we met your expectations.
We understand your concern about the initial installation of your chair. We apologize for any inconvenience this caused. It's important to us that our customers are completely satisfied, and grateful that our service team was able to promptly address the issue and ensure your chair is now working correctly. We will use your feedback to reinforce the importance of thorough installation procedures with our team.
Thank you Joni for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Had some issues with my new chair and…
Had some issues with my new chair and Arlon came out and fixed me right up. Very professional and friendly. Highly recommend Arlon and his company.
25 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Bill,
Thank you for sharing your experience. We're so glad to hear that you had a positive experience with Arlon. We strive to provide excellent customer service and appreciate your kind words about his professionalism and friendliness. We're happy that he was able to resolve your issue.
Thank you Bill for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Fantastic customer service on warranty
I purchased the massage chair from Costco on January 2021. It was working great until about march 2024. I contacted Infinity - they diagnosed the issue, sent me the replacement part and then a local tech came to repair the chair. All this was done in about a week and completely covered by warranty. Great customer service.
13 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Bill,
Thank you for sharing your feedback. We are glad to hear that your experience with our customer service was positive. We strive to provide our customers with the best possible support, and we're happy to hear that our team was able to resolve the issue quickly and efficiently.
Thank you Bill for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
excellent customer service!
We purchased white glove delivery service with our Infinity massage chair. After the installation I noticed some noises I was unsure about. I contacted Daniel Horgan at customer service and he suggested to send him a video of the chair operating. He followed up with a phone call, made a spot on diagnosis from the video, sent out the appropriate parts and arranged for a knowledgable technician to come to my home.
Rusty was our technician- he called ahead, arranged a date and arrived on time. Very good communication. He serviced the chair and all is working great.
After the service call, there was a pleasant follow up from Jen Linscott at Infinity.
Infinity customer service is truly excellent!
22 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Kamal,
We appreciate you taking the time to share your positive experience with our Infinity massage chair and our customer service team. We are thrilled to hear that you were impressed with the service and the responsiveness of our customer service representatives.
It sounds like Daniel and Rusty went above and beyond to ensure your chair was functioning properly and Jen for following up with our customers to assure we met there expectations. We are proud of our team's commitment to providing exceptional customer service and are glad that you were satisfied with the outcome.
Thank you Kamal for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Thanks Kicker.
21 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Ernest,
Thank you for the 5-Star review! We are pleased that Kicker was able to assist you and pass that along.
Thank you again Ernest for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
I had an absolute fantastic time today…
I had an absolute fantastic time today with Jenna . Jenna is a very sexy lady with the most wonfderful personality She is an absolute asset to your business.
21 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Barry,
Thank you for your feedback. We are pleased to hear that your experience with Jenna was so positive and we appreciate you recognizing her professionalism and exceptional personality. Your comments will certainly be shared with her.
Thank you Barry for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
We purchased white glove delivery…
We purchased white glove delivery service with our Infinity massage chair. The installation was not quite right, which produced some noises we were unsure about. I contacted customer service, who sent out a knowledgeable technician who serviced the chair to perfection! Infinity customer service is nothing short of excellent!
8 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Janine,
We appreciate you taking the time to share your experience. We're thrilled to hear that our customer service team was able to resolve the issue with your massage chair. We strive to provide our customers with the best possible service, and we're glad that our technician was able to address your concerns.
Thank you Janine for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Team Work
A few years ago, my husband bought the Mosaic Infinity massage chair at the Big E (in MA) from a young professional salesman. The chair was never abused but certainly got a lot of use. One day it started to stutter and grind. I located the warranty and called customer service. I have never experienced such excellent customer service.
I spoke with a few different agents (in NH) while we were trying to diagnose the problem over the phone. Each one of them was calm, knowledgeable, and helpful. They spoke kindly to one another, and they spoke kindly and professionally to me.
We needed a new part; they were going to have to find it and send it to me. The agents were so genuine and human (warm, even) that I believed them. Meanwhile, I called the salesman (InTX) who sold me the chair. He remembered me! He was also gung-ho to help find the part.
The customer service people in NH took the time to help me find service technicians in my area to install the part. I felt respected when no one made a promise they couldn't keep. (Aka blowing smoke) I felt like part of a team. I believe it was everyone on the team who contributed to getting the parts to us as soon as they did.
Thank you.
Theresa and Jim
3 aprile 2025
Non scritta su invito
Risposta di Infinity Massage Chairs
Hello Theresa,
Thank you for sharing your positive experience with our customer service team. It sounds like you encountered a challenging situation, but our team was able to provide you with the support and guidance you needed. We are thrilled that you felt respected and valued throughout the process.
Thank you for your kind words about our sales team. It's wonderful to hear that you had a positive interaction with the salesperson who helped you purchase your chair. We appreciate your feedback and will share it with our team.
Thank you Theresa for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.