Went much soother than expected. Very fast walk through, pausing just to scan QR code and face. For new travellers, it would be helpful if the filling in the details for the eArrival form cand be do... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Filling in the online forms was easy enough. I'd filled in the paper forms many times previously so knew what to expect. Surprised at the fee required this time. Don't forget to do a scre... Leggi di più
L'azienda ha risposto
Absolutely gutted that I fell for this scam. The site does not make it clear until payment taken that they are a third party website. It stated landing card would be sent via email immediately then af... Leggi di più
L'azienda ha risposto
So far, so good, but we haven't received the Visit Stay Permit by email like our friends did. We paid for the visa upon arrival at the immigration counter.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Indonesia-Portal.com is an online intermediary service in Arrival Card and e-VOA applications, providing a simple, convenient and guided application process from start to finish. Our team helps customers complete their information accurately, reviews submitted details and provides clear guidance throughout the application process. Our goal is to make preparing the required travel documentation for Indonesia as straightforward and hassle-free as possible.
Informazioni di contatto
4,1
Molto buono
54 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 70% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Don't do it
Don't do it. Go to the official website. This is at best just overcharging for the same thing and at worst (we are yet to find out) a complete scam.
20 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
We’re sorry to hear that you have concerns about your experience. Indonesia Portal aims to make the application process straightforward and convenient, with multilingual assistance and support available throughout the year. We take concerns about the legitimacy of our platform seriously and encourage you to contact our support team so we can address your questions and provide clarification regarding your application.
Everything ok.
17 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
Thank you for your feedback! We’re glad to hear everything went smoothly with your application. Wishing you a wonderful trip to Indonesia!
Visit stay Oermit per Mail
So far, so good, but we haven't received the Visit Stay Permit by email like our friends did. We paid for the visa upon arrival at the immigration counter.
16 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
Thank you for sharing your feedback. We understand that receiving your Visit Stay Permit is important, and we’d be happy to look into why you haven’t received it by email. Please contact our support team with your application details so we can investigate further and assist you. We appreciate your patience and hope the rest of your stay in Indonesia goes smoothly!
Filling in the online forms was easy…
Filling in the online forms was easy enough. I'd filled in the paper forms many times previously so knew what to expect.
Surprised at the fee required this time. Don't forget to do a screenshot of your QR code. It makes it easier to retrieve when you need it for scanning at customs.
16 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
Thank you for sharing your experience and for the helpful tip about saving a screenshot of the QR code! We’re glad you found the online forms straightforward to complete. Safe travels and enjoy your time in Indonesia!
it was easy to complete all documents
13 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
We’re pleased to hear that completing your documents was easy and straightforward! Thank you for sharing your feedback, and we wish you a smooth journey and a wonderful stay in Indonesia.
Risposta di Indonesia Portal
We’re happy to hear that you found the instructions clear and easy to follow! Thank you for taking a moment to share your experience. Wishing you a smooth journey!
Duped! You charged me when I didn’t need to be…
You charged me when I didn’t need to be charged for Indonesian entry!
Be aware of this site!
18 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
We understand your frustration and appreciate you sharing your concerns. Application requirements can vary depending on individual circumstances, and we aim to make the process as clear and convenient as possible. Our support team would be happy to review your application and clarify the charges in your case. Please get in touch with us so we can look into this further and provide assistance.
Easy to fulfill
19 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
Thank you for your feedback! We’re pleased to hear that completing your application was straightforward. We’re always working to make the process as smooth and convenient as possible for travellers. Wishing you a great trip to Indonesia!
This is the first time using this…
This is the first time using this protal I normally do it all at the airport it’s a bit more expensive it u save time 😀
19 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
Thank you for sharing your first experience with Indonesia Portal! We’re glad you found value in the time saved by completing your application in advance. We hope the smoother preparation makes your arrival in Indonesia even more enjoyable. Safe travels! 😀
It was easy to fill in
15 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
We’re glad you found the application easy to complete! Thank you for taking the time to leave a review. Wishing you a smooth arrival and a fantastic stay in Indonesia!
SCAMMMM ULTRA SCAM
SCAMMMM ULTRA SCAM
We lost 175$, it’s a scam and all good comments are scam too
18 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
We’re sorry to hear that you’re unhappy with your experience. We take concerns regarding applications and payments seriously and would welcome the opportunity to review what happened in your case. Indonesia Portal aims to provide a convenient application process, with multilingual assistance and support available year-round. Please contact our support team with your application details so we can investigate your concerns and provide clarification.
The whole experience was simple
The whole experience was simple and so much easier than I expected!
17 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
It’s wonderful to hear that the process was simpler than you expected! We’re delighted that completing your application was such a straightforward experience. Thank you for sharing your feedback, and have a fantastic trip to Indonesia!
The application form was easy to be…
The application form was easy to be filled in.
15 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
We appreciate you taking a moment to share your experience! Making the application process clear and straightforward is important to us, so it’s great to know you found the form easy to complete. Wishing you a pleasant journey and a memorable stay in Indonesia!
It was very easy to apply a visa via…
It was very easy to apply a visa via the portal. It is of course more expensive than on the state public website, but I got the document in the next day. I am happy. Thank you.
17 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
Thank you for your kind feedback! We’re delighted that the application process was straightforward and that you received your document so quickly. Providing a convenient way to prepare your travel documents in advance is what we aim for. We wish you a wonderful trip and a smooth arrival in Indonesia!
Risposta di Indonesia Portal
We’re glad everything went smoothly! Thank you for taking a moment to share your feedback. Wishing you safe travels and a lovely stay in Indonesia!
Absolutely gutted that I fell for this…
Absolutely gutted that I fell for this scam. The site does not make it clear until payment taken that they are a third party website. It stated landing card would be sent via email immediately then after payment states it will arrive on the 3rd November the day before I go. Took payment with no email confirmation or order number. Tried to cancel immediately I have emailed and messaged with no response £97 down the drain. Total scam
16 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
Hi Joanne
Can you contact us as soon as possible over info@indonesia-portal.com or the contact form on our website? As your arrival is on the 3rd of november you are well in time to cancel and get your application refunded. Our self-service portal also allows you to cancel yourself. If you did not receive any e-mail from us, then it could be that you misspelled yours.
SCAM – Do NOT waste your money or risk your travel plans
I paid USD 75 to Indonesia Portal for an Indonesian Arrival Card, a document that is available for FREE through the official Indonesian government channels.
Let that sink in: USD 75 for a free document. I used a third-party service because I expected it to make the process easier and ensure everything was ready before my arrival. Instead, it turned into a stressful nightmare.
1. I PAID USD 75 FOR A DOCUMENT I NEVER RECEIVED WHEN I NEEDED IT.
Despite paying for their service, I never received my Arrival Card by email, even though their website explicitly states that documents are sent by email. I also never received an e-VOA, which is a separate service. I understand the distinction perfectly well, and I am not claiming that I paid for a visa when I did not.
When I tried to access my order through their self-service portal, I couldn't log in because the verification code that was supposed to arrive by email never came either. Their portal continued to show that my document was due on 10 October, even though I had already arrived in Bali.
I was literally in Indonesia, dealing with an immigration-related requirement, without being able to retrieve the document I had paid USD 75 for.
2. I HAD TO DO THE PAPERWORK MYSELF ANYWAY.
Because I could not access the document and could not afford to keep waiting, I completed the necessary procedure myself through the appropriate channels.
So what exactly did I pay USD 75 for?
3. WHEN I ASKED FOR A REFUND, THEY REFUSED TO TAKE RESPONSIBILITY.
Their first response was that their internal records showed that the Arrival Card had been issued. Apparently, according to their system, that was enough, even though I had never received it by email and could not access it through their portal.
They then explained that I had not purchased the e-VOA and that I would have to pay an additional USD 75 for that service. I was not asking for a free visa. I was asking for a refund for a service I had paid for but could not access when I needed it.
Eventually, they attached the Arrival Card to a later email and used that as the basis for refusing my refund, citing their terms and conditions. But sending a document after I had already arrived and had to handle the procedure myself does not erase the experience or the failure of their promised delivery process.
Their website advertises email delivery and refers to refunds for documents that have not been delivered. Yet when I explained what had happened and provided evidence, they refused to refund me.
4. THE STRESS AND WASTED TIME WERE COMPLETELY UNNECESSARY.
Travel is already stressful enough without paying USD 75 for a document that is available for free, failing to receive it as promised, being unable to log in to retrieve it, and then having to spend even more time arguing with customer support.
I am now taking the matter up with my bank and have kept the correspondence and screenshots as evidence.
MY ADVICE TO OTHER TRAVELLERS:
Check the official Indonesian government channels before paying a private intermediary for your Arrival Card. The document itself is free through the official process. Do not assume that paying a third-party website guarantees timely delivery or accessible documents. Keep screenshots and all payment records.
I cannot recommend Indonesia Portal. My experience involved an excessive charge for a free administrative document, failure to receive it through the advertised process, and a refusal to refund me despite the problems I documented.
I paid for peace of mind and got the exact opposite.
Avoid this unnecessary expense and do your research before handing over your money.
10 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
We’re sorry to hear how stressful this experience was. We understand the importance of being able to access travel documents when needed. Our support team subsequently provided the Arrival Card and would be happy to review any remaining concerns regarding delivery and account access. Indonesia Portal also offers multilingual assistance and advance application processing to help travellers prepare for their journeys. Please contact our support team so we can look into the details of your case further.
Easy to complete and quick to process.
Easy to complete and quick to process.
16 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
It’s great to hear that you found the application straightforward and the processing quick! We appreciate you sharing your experience and hope everything goes just as smoothly when you arrive in Indonesia. Safe travels!
Excelente respuesta
Excelente respuesta, envie un mensaje con un problema y me fue resuelto eneguida, muchas gracias!!!
14 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
¡Muchas gracias por compartir su experiencia! Nos alegra saber que pudimos ayudarle a resolver su problema rápidamente. Nuestro equipo está aquí para ofrecer asistencia cuando la necesite. ¡Le deseamos un excelente viaje y una maravillosa estancia en Indonesia!
They are useless and overpriced
They are useless and overpriced. it s just a money grab scam. avoid
15 ottobre 2026
Non scritta su invito
Risposta di Indonesia Portal
We’re sorry to hear that you’re disappointed with your experience. Indonesia Portal aims to make the application process straightforward, with multilingual assistance and support available year-round. If you experienced a specific issue with your application, please contact our support team so we can review the matter and address your concerns.
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