I sent some vitamins and iron bisglycinate to a friend, who'd been given the usual gut troubling iron sulphate, by their GP. They were impressed by the swift delivery, and the iron bisglycinate is... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Vitamins came very quickly and I've received a few emails of support I'm only in my first month I'll report back when I have a few more months under my belt
The quality and research behind all their products is the main reason I use them. It Is super easy with the subscription, which not only gives you discount amd rewards, but also is very flexible with... Leggi di più
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Une expérience client lamentable. J'ai reçu mon colis endommagé et déjà ouvert dans ma boîte aux lettres. Il manquait une boîte de produit sur les deux commandées. J'ai déjà envoyé deux e-mails au ser... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di vitamine e integratori
- Servizio per il fitness e l'alimentazione
- Nutrizionista
- Negozio di integratori per lo sport
- Programma di benessere
Scritti dall'azienda
Igennus is a family-run business based in Cambridge, UK, founded by our Chairman Jav Nazemi, and now led by his daughter, Mina, our CEO. The entire Nazemi family are involved in the day-to-day running of the company, including his younger daughter Roxana and his wife. The Nazemi family are supported by a close-knit team of talented people who share our values and bring expertise and inspiration, enabling us to remain strongly science-led. We only develop products we truly believe in and use ourselves.
Free 15-minute consultations
Scritti dall'azienda
- Unsure where to start?
- Choice in nutrition supplements is diverse and the science is complex, so where do you start? If you would like tailored advice, book a free nutrition consultation on our website for your personal protocol.
Not satisfied with your order?
We’re here to help find the right solution
If you’ve changed your mind about your order, you may return unopened products within 14 working days of delivery.
If one of our products wasn't suitable for you, we’d welcome the opportunity to discuss this with you. Please contact our team at customercare@igennus.com, and we’ll review your case individually to find the most suitable outcome.
Informazioni di contatto
St John's Innovation Centre, Cowley Road, CB4 0WS, Cambridge, Regno Unito
- 01223421434
- support@igennus.com
- igennus.com
Discover high-impact nutrition
4,3
Eccellente
69 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Happy with my purchases
Happy with my purchases, happy with the customer care & speedy the speedy response when things don’t go as expected :)
26 maggio 2026
Risposta di Igennus Healthcare Nutrition
Hi Angie,
Thank you so much for your lovely review and for taking the time to share your experience.
We're delighted to hear that you're happy with both your purchases and the customer care you've received. While we always strive to get everything right first time, it's wonderful to know that our team was able to respond quickly and help when things didn't go quite as expected.
I will share your kind words with the team and I am sure they will be thrilled to know their efforts have been appreciated.
Best wishes
Katarina Wolter
Chief Operating Officer
Really easy ordering process and the…
Really easy ordering process and the quality of the products are marvelous! For the 1st time I feel like my supplements are working for me!
27 maggio 2026
Risposta di Igennus Healthcare Nutrition
Hi Andrea,
Thank you so much for your kind review and for taking the time to share your experience.
We're absolutely delighted to hear that you found the ordering process easy and, even more importantly, that you're already noticing the benefits of your supplements.
As an independent, family-run business, reviews like yours mean a great deal to us and help us continue doing what we love. Thank you for choosing Igennus and for sharing your experience with others.
We look forward to supporting you on your health journey and welcoming you back again soon.
All the best,
Jen Middlebrook
Customer Care Manager
Risposta di Igennus Healthcare Nutrition
Hi there,
Thank you so much for your kind review and for taking the time to share your experience.
As an independent, family-run business, reviews like yours are incredibly important to us and mean a great deal to our whole team. We're delighted to hear that you had a positive experience, and we look forward to welcoming you again soon!
All the best,
Jen Middlebrook
Customer Care Manager
Great products & Service
The quality and research behind all their products is the main reason I use them. It Is super easy with the subscription, which not only gives you discount amd rewards, but also is very flexible with changing a delivery date and people product.
26 maggio 2026
Risposta di Igennus Healthcare Nutrition
Hi Jill,
Thank you so much for your kind review.
We're delighted to hear that you value the quality of our products. Providing science-led nutrition that customers can trust is at the heart of everything we do.
It's also great to know you're enjoying the flexibility and benefits of our subscription program. We designed it to make staying consistent with your supplements as easy and convenient as possible, while offering valuable savings and rewards along the way.
Thank you for your continued support – it means a great deal to us as an independent, family-run business.
All the best,
Jen Middlebrook
Customer Care Manager
Risposta di Igennus Healthcare Nutrition
Hello Jean,
Thank you for your review. We're pleased to hear that your order arrived promptly.
Your feedback is greatly appreciated and helps support our independent, family-run business. Thank you for choosing us, and we hope to welcome you back again in the near future.
Kind regards,
Jen Middlebrook
Customer Care Manager
I would appreciate more discount codes…
I would appreciate more discount codes so I can use them on future purchases. If possible.
1 giugno 2026
Risposta di Igennus Healthcare Nutrition
Hi Wenjie,
Thank you for taking the time to leave feedback.
We offer a number of ways to save, including our rewards program, which provides multiple opportunities to earn points and redeem benefits.
If you purchase our products regularly, you may also wish to take advantage of our subscription option, which offers an additional discount. This can be selected when adding products to your basket on our website.
If you need any assistance, please email support@igennus.com and a member of our team will be happy to help.
Thank you again for your support and for choosing Igennus.
All the best,
Jen Middlebrook
Customer Care Manager
Goods arrived promptly and were as…
Goods arrived promptly and were as described. Well packaged. Thankyou
1 giugno 2026
Risposta di Igennus Healthcare Nutrition
Hi Pamela,
Many thanks for your review and for taking the time to leave your feedback.
As a family-run independent business, positive reviews are incredibly valuable to us and help us continue doing what we love. We're delighted to hear that the delivery was fast and products as expected.
All the best,
Jen Middlebrook
Customer Care Manager
Risposta di Igennus Healthcare Nutrition
Hi Charlene,
Thank you so much for your kind review and for taking the time to share your experience. We're glad to hear the delivery was speedy and that you found our prices reasonable.
As an independent, family-run business, reviews like yours are incredibly important to us and mean a great deal to our whole team.
We look forward to seeing you again soon!
Best,
Jen Middlebrook
Customer Care Manager
Risposta di Igennus Healthcare Nutrition
Hello John,
Thanks for your review. We're glad to hear you found the ordering process easy, and are finding the product to be good quality :)
Wishing you great health,
Jen Middlebrook
Customer Care Manager
Risposta di Igennus Healthcare Nutrition
Hi Kerrie,
Thanks for your review. It's great to hear you found the ordering process easy.
Wishing you great health,
Jen Middlebrook
Customer Care Manager
I am a practitioner and I order the…
I am a practitioner and I order the supplements for my patients. However, the waiting time is far too long - delivery in Europe takes THREE weeks.
29 maggio 2026
Risposta di Igennus Healthcare Nutrition
Hello Margita,
Thank you for your support as a practitioner and for your honest feedback. We understand that you are based in Latvia and are sorry to hear you were disappointed with your order’s delivery time.
As delivery times vary by destination and shipping service, we know it is important to offer options that balance cost and speed. We are reviewing our shipping options for customers in Europe, and your feedback would be especially valuable in this process.
We would welcome the opportunity to discuss your experience further and share some of the options we are considering. If you would like to do so, please contact us at customercare@igennus.com.
Thank you again for taking the time to share your experience.
Kind regards,
Jen Middlebrook
Customer Care Manager
Risposta di Igennus Healthcare Nutrition
Many thanks for your lovely reviews. I really enjoyed speaking with you both today, and I’m very grateful that you took the time to share your experience. My very best wishes to you both.
Melanie Rust
Nutritional Therapist
Igennus Healthcare Nutrition
Happy customer
Very satisfied with product, high quality and very good information too
Fast delivery
28 maggio 2026
Risposta di Igennus Healthcare Nutrition
Hi Hina,
Thank you for your review. We're delighted to hear that you are satisfied with the product and information, and it's great to see that your order arrived quickly!
Thank you for choosing Igennus - we look forward to seeing you again in the future.
Best,
Jen Middlebrook
Customer Care Manager
Missing Item from delivery last week
Hello,
It is a pleasure to do business with Igennus. The products are excellent. Unfortunately, I am missing the Methylated Multivitamin & Minerals for Women 50+, with Folate, Calcium, Magnesium & Antioxidants, 60 Tablets × 1
60 tablets.
Thanks,
Nikki
I have not heard from you all after sending the message above to the support email address.
28 maggio 2026
Risposta di Igennus Healthcare Nutrition
Hi Nikki,
Thank you for your message, and we're very sorry to hear that your Methylated Multivitamin & Minerals for Women 50+ was missing from your order. We have arranged a replacement bottle to be sent to you as soon as possible.
We aim to respond to all enquiries within 48 business hours, although we are often able to reply sooner. Please note that response times may be slightly longer during weekends, bank holidays, or periods of unusually high demand.
Thank you for your patience and for your kind words about our products. We truly appreciate your support and apologise again for the inconvenience caused.
All the best,
Jen Middlebrook
Customer Care Manager
Risposta di Igennus Healthcare Nutrition
Thank you for your review.
We're delighted to hear that you found our products to be good value and were pleased with both the quality and the service you received.
Thank you for choosing Igennus, and we look forward to seeing you again in the future!
All the best,
Jen Middlebrook
Customer Care Manager
Since using this product I have noticed…
Since using this product I have noticed that my knees aren't giving me anymore pain, I can squat deeper, lift heavier push harder. And this product is so easy to use and mixes well in anything I consume.
27 maggio 2026
Risposta di Igennus Healthcare Nutrition
Hi Shaun,
Thank you for taking the time to share your experience.
We're delighted to hear that you've noticed such positive changes since using the product.
Thank you for choosing Igennus. We wish you continued success with your health and fitness goals!
Kind regards,
Jen Middlebrook
Customer Care Manager
No a problem with your product but the…
Not a problem with your product but the delivery.. the postman put the package in the recycling box and it wasn’t until a week later we found it luckily
27 maggio 2026
Risposta di Igennus Healthcare Nutrition
Hello Edna,
Thank you for letting us know. We're sorry to hear about the delivery issue and can appreciate how frustrating that must have been.
While we're relieved that the package was eventually found, it certainly isn't ideal that it was placed in the recycling box. We will pass your feedback on to the delivery provider to help prevent similar issues in the future.
Worth noting for future orders that all our orders are sent using a tracked delivery service that includes proof-of-delivery photographs, which can be helpful in identifying where a parcel has been left if it is not immediately found :)
Thank you for your understanding and for taking the time to share your experience.
Kind regards,
Jen Middlebrook
Customer Care Manager
Risposta di Igennus Healthcare Nutrition
Hi Adina,
Thank you for your review and for being a subscription customer.
We're pleased to hear that you received your second subscription delivery successfully. Our subscription service is designed to make it easy and convenient to stay stocked up with your supplements, so it's great to know it's working well for you :)
We appreciate your continued support and look forward to serving you for many deliveries to come.
Kind regards,
Jen Middlebrook
Customer Care Manager
Prompt delivery
27 maggio 2026
Risposta di Igennus Healthcare Nutrition
Thank you for your review and for choosing Igennus.
We're delighted to hear that you were pleased with the prompt delivery of your order. We work hard to ensure orders are dispatched quickly and arrive with our customers as soon as possible.
Thank you for your support, and we look forward to serving you again in the future!
Kind regards,
Jen Middlebrook
Customer Care Manager
The company made an excellent product…
The company made an excellent product that significantly contributes to better energy and better heart function, considering that I am a cardiovascular patient with a heart attack survivor and three stents installed.Q 10 Ubiquinol VESIsorb Ubiquinol QH kaneka 100 mg.
26 maggio 2026
Risposta di Igennus Healthcare Nutrition
Dear Miodrag,
Thank you for taking the time to share your experience.
We're delighted to hear that you have been pleased with our VESIsorb® Ubiquinol-QH and that it has become an important part of your daily routine. We especially appreciate you sharing your personal journey and are grateful for the trust you have placed in our products.
If you ever have any questions about your nutrition or supplement routine, please know that our nutrition team is always available for a free consultation and would be happy to help.
Thank you again for your kind words and support. We wish you all the very best for your continued health and wellbeing.
Kind regards,
Melanie Rust
Nutritional Therapist
Igennus Healthcare Nutrition
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
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