CeX/Webuy - Ireland Recensioni 43.920

Risposta di CeX/Webuy - Ireland

Un giorno fa

Dear Eoin,

Thank you for your review.

I'm sorry to learn that you did not receive the delivery of your order.

As per the tracking history of your order, AnPost attempted to deliver your order on 18th May to no avail, and as a result, it was returned to us.

To assist you further in this, I've sent an email to your registered ID. Please check your Spam/junk folder in case you do not receive an email in your inbox.

Regards,
Rahul

Risposta di CeX/Webuy - Ireland

Un giorno fa

Hi Adrian,

Thank you for your review, and I’m sorry to learn that your recent purchase hasn’t met your expectations.

Upon reviewing our records, I see that the item has been returned as unwanted and a full refund has been issued to the original payment method.

If you have any other queries or need assistance with exploring available options, please feel free to write to us from our website (ie.webuy.com) and we will be more than happy to help.

Regards,
Saanchi

Risposta di CeX/Webuy - Ireland

Un giorno fa

Hi,

Thank you for your review.

I'm sorry to learn that the RAM stick received by you is faulty & please accept my apologies.

Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.

To work towards a resolution, please return the item in question to us for a refund/replacement in line with our online return policies - https://tinyurl.com/5n886r4m.

In case you need any additional help, please write to us via our support page & we'll certainly help.

Regards,
Rahul

Risposta di CeX/Webuy - Ireland

Un giorno fa

Hi Jonah,

Thank you for your review, and I’m sorry to know that one of the game cases wasn’t in the expected condition.

As the items are pre-owned, they may have signs of general wear and usage.

I will shortly send an email to your registered email address requesting additional details, to discuss this further and offer a suitable solution. Kindly check the spam/junk folder, in case you do not locate my mail in your inbox.

Regards,
Saanchi

Risposta di CeX/Webuy - Ireland

Un giorno fa

Hi Leon,

Thank you for your review.

I am sorry to hear that you have experienced repeated issues with your orders, especially with console controllers and the condition of some game discs received through online purchases. I understand how disappointing this must have been.

Your feedback has been passed on to the relevant store management team for further review and to help improve our quality checking processes going forward.

Please note that you do have the option to return faulty or unsatisfactory items for either a refund or a replacement. You may return the item along with the invoice to any of our stores, or alternatively send it back to our warehouse by post.

For full guidance on the return process, please refer to our returns policy here➤https://bityl.co/CIgv

Should you need any further assistance, please feel free to contact us through our website contact form and we will be happy to help further.

Regards,
Nikita.

Risposta di CeX/Webuy - Ireland

2 giorni fa

Hi Rachel,

Thank you for your review and it is unfortunate that your recent purchase has not gone as intended.

We check the items to ensure their details match the listing. I apologise if there was a lapse here and feedback will be shared with the store involved so that relevant measures can be implemented from their end.

I have noticed that a refund has been processed for the order once it was returned which is good to see.

If you wish to make a similar purchase again, please contact us via our support page and we will help you out.

Regards,
Ashwin