I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arri... Leggi di più
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These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The... Leggi di più
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their... Leggi di più
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informazioni di contatto
315 East 38th Street and 330 East 39th Street, 10016, New York, NY, Stati Uniti
- (212) 599-8670
Informazione importante
4,4
Eccellente
355 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service needed to leave my car…
Great service needed to leave my car over night explained how to do it.
6 maggio 2022
Right now you only get a 3.
Right now you only get a 3.. If and when I receive my $14.00 refund I will be happy to update this. If you look at the record of my phone call on 4/19 you will se the problem. I was charged twice even though I had a reservation that clearly shows $30.00 but at checkout the attendant erroneously charged me $44.00. I have receoived a credit for the cancellation of my reservation but not the remainder of $14.00..
22 aprile 2022
Always great
18 aprile 2022
great service!
23 marzo 2022
Very good experience!
It was easy to reserve a spot the day before and prepay; the facility was very clean. There were only two staff members so they were very busy but who isn't understaffed these days? They were pleasant and efficient. When we picked up the car, we just scanned the digital ticket's QR code then the barcode in our (prepaid) reservation email. One less thing to worry about for out-of-towners in Manhattan for a medical visit!
17 marzo 2022
Facility is Great, Staff Interaction Could Be Better
There needs to be clarity on the address. I tried to enter at the 330 East 39th Street entrance at 6:30a and the gate was down. After pressing the bell several times, as instructed on signage, there was no response. I then drove to the 315 East 38th Street entrance which was open. Upon entry, as I readied my daughter and I to exit the vehicle, staff never acknowledged us as I tried to get his attention to note I had a reservation. Instead, he ignored me and went to the two cars behind me to service them. As a result, he took it upon himself to print a ticket prior to any discussion with me. Unfortunately, the location does not receive a good signal to access the app or email to pull up reservation/check in with app. This took a while and he was very impatient then told me I was probably at the wrong location. When it did work, I showed him i was indeed at the correct garage and at that point, he retrieved an iPad and somehow found my reservation. The correct ticket printed and he fussed about me having two tickets. Staff interaction was horrible. However, my 4 star rating is for the actual facility which was clean, orderly, easily accessible, advance reservation cost was extremely affordable, and it was close to hospital/outpatient surgery centers.
16 marzo 2022
They were very prompt in getting my…
They were very prompt in getting my car. Also they took the security of the car very seriously. Also being from Jersey I always parked my own car. So I was nervous having anybody touch my car. But they were fine, nothing to be worried about.
11 marzo 2022
Great service and reception @ the…
Great service and reception @ the garage. Very friendly and helping staff.
9 marzo 2022
First time user
Easy and efficient process
Wa in quickly and out just as fast
Staff was very polite
16 febbraio 2022
Great service every time!
12 febbraio 2022
Refused to refund-false advertising on oversize vehicle
I booked online for the garage at 315 E 38th St because it said they take over size vehicle. When I arrived the opening was so small I couldn’t even get into the area to speak with the man. He told me no, no, we do t take trucks (I have a Ram 1500, no mods etc)
They refused to refund me even though I could not park there and had to go to City Parking and pay again to park. This is ridiculous that it was advertised as oversized capable then once I arrived they wouldn’t refund me!!
6 gennaio 2022
Risposta di Icon Parking - REALPRO PARKING LLC
Hi Lisa. Thank you for bringing this to our attention. We are terribly sorry to hear that we were unable to accommodate the size of your vehicle. We will be reaching out to you directly to gather more information regarding your experience. Again, thank you for your feedback, and we will talk soon!
Quick in quick out nice location
31 dicembre 2021
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