I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arri... Leggi di più
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These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The... Leggi di più
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their... Leggi di più
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informazioni di contatto
315 East 38th Street and 330 East 39th Street, 10016, New York, NY, Stati Uniti
- (212) 599-8670
Informazione importante
4,4
Eccellente
355 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Prepaid online
Prepaid online. Drove in. Was attended to right away. Car was retrieved quickly when I returned. Scanned my phone, gave a tip and drove out. Doesn't get much better than that!
21 dicembre 2021
Late Fee
I had an extremely long day at work and I was only 15 minutes late to pick up my car and I was advised that I had to pay $39 extra. So to make my already difficult day worse, the garage charged me a ridiculous $39 late fee for 15 minutes. Unbelievable!!
1 dicembre 2021
Risposta di Icon Parking - REALPRO PARKING LLC
Hello. Thank you for sharing your feedback. As stated on our reservation policy which must be acknowledged and accepted before our website allows you to book a prepaid reservation, if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out. We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and we hope to offer you better service in the future.
The garage was clean and well…
The garage was clean and well organized. Happy to be able to park close by my orthopedic doctor as I was in a great deal of pain that day. The reason I only gave 4 stars instead of 5 was the parking attendant was not friendly at all. Everyone has an off day now and again. Hopefully he is having a better day today,
Will definitely choose this parking garage again for my next visit to the doctor.
13 novembre 2021
The process is always quick and easy
The process is always quick and easy. Efficient. Thank you.
2 novembre 2021
The online reservation works well
The online reservation works well. The night shift staff could be friendlier.
2 novembre 2021
Worst parking area
They could not found my car
Then charge me a dollar when already paid online
31 ottobre 2021
Risposta di Icon Parking - REALPRO PARKING LLC
Hello Marguerite. Thank you for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize if the attendants did not retrieve your vehicle in a timely fashion. According to our records, you were charged an additional $1.00 for arriving 34 minutes before the start time of your reservation. As stated on our reservation policy which must be acknowledged and accepted before our website allows you to book a reservation, if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out. We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and we hope to offer you better service in the future.
Great network of parking garages with…
Great network of parking garages with excellent smartphone app and paperless ticketing and checkout.
29 ottobre 2021
The workers are very respectful
The workers are very respectful! My car was brought back the way it went in
26 ottobre 2021
Like Icon Parking.Good job.
25 ottobre 2021
Service and location were great, but shorter stay discounts not offered
Service and location were great, but I was disappointed that shorter parking intervals were not offered. I only needed 3 hours of parking, but had to get 12 hours and paid more than what used to be offered for shorter stays when reserving online in advance,
21 ottobre 2021
Fair price and easy to use application…
Fair price and easy to use application great experience.
19 ottobre 2021
Attendant was very polite checked us in…
Attendant was very polite checked us in right way when I came back within minutes my car was in front of me price is not bad location was so close to where I needed to be keep up the good work
15 ottobre 2021
Everything worked out great
14 ottobre 2021
Risposta di Icon Parking - REALPRO PARKING LLC
Hello Efrahem. Thank you for sharing your feedback. As stated in our reservation policy which must be acknowledged and accepted before our website allows you to book a reservation, "an oversize vehicle surcharge (up to $15.00 per 24 hours) will be collected at the location if the vehicle does not meet the standard size requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher." However, we want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and we hope to offer you better service in the future.
Parking very easy employees helpful and…
Parking very easy employees helpful and friendly will be back
7 ottobre 2021
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